Maturity Models
Alan McSweeney
Objectives
Part 3 Part 4
Guide to Performing
Performing an Assessment
Assessments
Part 2 Part 5
A Reference Model for
An Assessment Model and
Processes and Process
Indicator Guidance
Capability
Based On
Provided By Provided By
Assessed By Assessed By
Practice Resources and
Work Product Characteristics Performance Infrastructure
Characteristics Characteristics
October 23, 2013 11
ISO/IEC 15504 - Indicator and Process Attribute
Relationships
Two types of indicator
Indicators of process performance
Relate to base practices defined for the process dimension
Indicators of process capability
Relate to management practices defined for the capability dimension
Practices Contribute to
the Achievement of Practice(s) Implement Practices
Goals
Staged or continuous
Staged method uses the maturity levels of the overall model to
characterise the state of an organisations processes
Spans multiple process areas
Focuses on overall improvement
Measured by maturity levels
Continuous method focuses on capability levels to characterise
the state of an organisations processes for process areas
Looks at individual process areas
Focuses on achieving specific capabilities
Measured by capability levels
Level 5 Optimising
Common
Standards
Exist That
Are
Policies Exist Customised
For Ensuring
Processes Consistency
Level 0 Performed
Incomplete
Level 1 Managed
Initial
Maturity Model
Seeks to Gauge Overall
Organisation Maturity Across All
Process Areas Maturity Level 1 Maturity Level 2 Maturity Level N
Maturity
Model
To be at Maturity
Level N means
that all processes
Maturity Maturity Maturity Maturity Maturity
Level 1 Level 2 Level 3 Level 4 Level 5 in previous
maturity levels
have been
Process 2.1 Process 3.1 Process 4.1 Process 5.1
implemented
Level 4
Quantitat-
ively Process
Managed
Process
Level 3
Process Process
Defined
Process Process
Level 2 Process
+ Process
Level 1
Managed Process
Process + Process
Process
Process
Process
Initial
Process
Process + Process
Process
Process
Process
Process
Process
October 23, 2013 27
Achieving Maturity Levels
What Are The Real Benefits of Achieving a Higher
Maturity Level?
Level 5
What Is The Real Cost of Achieving a Higher Maturity
Level? Optimising
Level 2 Process
+ Process
Level 1
Managed Process
Process + Process
Process
Process
Process
Initial
Process
Process + Process
Process
Process
Process
Process
Process
October 23, 2013 28
Continuous Improvement Measurement and
Representation
Seeks to Gauge
The Condition Of Maturity Model
One Or More
Individual
Maturity Level 1 Maturity Level 2 Maturity Level N
Process Areas
Delete/Remove
Delete/Remove
Alan McSweeney
http://ie.linkedin.com/in/alanmcsweeney