24online User Guide: (Version 7.0.3.1)

24online
User Guide (Version 7.0.3.1)
Copyright Elitecore Technologies Ltd., Ahmedabad, INDIA

Important Notice
Information supplied by Elitecore is believed to be accurate and reliable at the time of printing but is presented without
warranty of any kind expressed or implied. Users must take full responsibility for their application of any products. Elitecore
assumes no responsibility for any errors that may appear in this document. Elitecore reserves the right, without notice to
make changes in product design or specifications. Information is subject to change without notice.
SOFTWARE LICENSE
The software described in this document is furnished under the terms of Elitecores software license agreement. Please read
these terms and conditions carefully before using the software. By using this software, you agree to be bound by the terms
and conditions of this license. If you do not agree with the terms of this license, promptly return the unused software and
manual (with proof of payment) to the place of purchase for a full refund
LIMITED WARRANTY
Software: Elitecore warrants for a period of ninety (90) days from the date of shipment from Elitecore: (1) the media on
which the Software is furnished will be free of defects in materials and workmanship under normal use; and (2) the Software
substantially conforms to its published specifications Except for the foregoing, the software is provided AS IS. This limited
warranty extends only to the customer as the original licenses. Customers exclusive remedy and the entire liability of
Elitecore and its suppliers under this warranty will be, at Elitecore or its service centers option, repair, replacement, or
refund of the software if reported (or, upon, request, returned) to the party supplying the software to the customer. In no
event does Elitecore warrant that the Software is error free, or that the customer will be able to operate the software without
problems or interruptions.
DISCLAIMER OF WARRANTY
Except as specified in this warranty, all expressed or implied conditions, representations, and warranties including, without
limitation, any implied warranty or merchantability, fitness for a particular purpose, non-infringement or arising from a
course of dealing, usage, or trade practice, and hereby excluded to the extent allowed by applicable law.
In no event will Elitecore or its supplier be liable for any lost revenue, profit, or data, or for special, indirect, consequential,
incidental, or punitive damages however caused and regardless of the theory of liability arising out of the use of or inability
to use the product even if Elitecore or its suppliers have been advised of the possibility of such damages. In a event shall
Elitecores or its suppliers liability to the customer, whether in contract, tort (including negligence) or otherwise, exceed the
price paid by the customer. The foregoing limitations shall apply even if the above stated warranty fails of its essential
purpose. In no event shall Elitecore or its supplier be liable for any indirect, special, consequential, or incidental damages,
including, without limitation, lost profits or loss or damage to data arising out of the use or inability to use this manual, even
if Elitecore or its suppliers have been advised of the possibility of such damages.
RESTRICTED RIGHTS
Copyright 2000 Elitecore Technologies Ltd. All rights reserved. 24online-Internet on Cable, 24online-Internet on Cable logo
are trademark of Elitecore Technologies Ltd. Information supplies by Elitecore Technologies Ltd. Is believed to be accurate
and reliable at the time of printing, but Elitecore Technologies assumes no responsibility for any errors that may appear in
this documents. Elitecore Technologies reserves the right, without notice, to make changes in product design or
specifications. Information is subject to change without notice
Corporate Headquarters
Elitecore Technologies Ltd.
904 Silicon Tower,
Off. C.G.Road,
Ahmedabad 380015, INDIA
Tele: 079-26405600
Fax: 079-26462200
24online website: http://www.24onlinebilling.com
Company website: http://www.elitecore.com
Guide Sets
Guide Describes
Installation & Registration Guide Installation & registration of 24online
User Guide
Detailed statistics Reports Detailed reports
Console Guide Console Management
PPPoE Server Configuration Guide Integration of PPPoE Server with 24online
Analytical tool Guide Using the Analytical tool for diagnosing
and troubleshooting common problems
Technical Support
You may direct all questions, comments, or requests concerning the software you purchased, your
registration status, or similar issues to Customer care/service department at the following address:
Corporate Office
eLitecore Technologies Ltd.
904, Silicon Tower
Off C.G. Road
Ahmedabad 380015
Gujarat, India.
Phone: +91-79-26405600
Fax: +91-79-26462200
Web site: www.elitecore.com
24online support contact:

Technical support (Corporate Office): +91-79- 26400707
Email: support@24onlinebilling.com
Web site: www.24onlinebilling.com
Visit www.24onlinebilling.com for the regional and latest contact information.

Notation conventions
Material in this manual is presented in text, screen displays, or command-line notation.
Item Convention Example

Service Person/Company who provides Cable connection and has purchased
provider 24online Software
Server Machine where 24online server software is installed
Client Machine where 24online client software is installed
User Subscriber/Customer of the Service provider
kbit kbit means kilo bits per second
kbps kbps is kilo bytes per second (1 kilobyte=8 kilo bits)
Customer Actual name of the subscriber
name
Username Username uniquely identifies the user of the system
Section titles Bold and
Report
shaded font
typefaces
Topic titles Shaded font
Introduction
typefaces
Subtitles Bold and

Black Notation conventions
typefaces
Navigation Bold User management Pool management Create
link typeface it means, to open the required page click on User management then
on Pool management and finally on Create tab
Name of a Lowercase Enter policy name, replace policy name with the specific name of a
particular italic type policy
parameter or
field or Or
command
button text Click Name to select where Name denotes command button text
which is to be clicked
Cross Hyperlink in Refer to Customizing Subscribers database, clicking on the link
references different will open that particular topic
color
Notes & Bold
points to typeface Note
remember between the
black borders
Prerequisites Bold Prerequisite
typefaces
Prerequisite details
between the
black borders Prerequisite details
Contents
Introduction to 24online...................................................................................................11
How 24online works server and client..........................................................................11
Planning and Understanding Business ................................................................................. 12
Business Scenario ................................................................................................................12
Options for Internet connection .......................................................................................12
Possible locations for Internet distribution ......................................................................12
Benefits of starting Internet connection distribution project ...........................................12
Competition faced............................................................................................................12
Business objective............................................................................................................13
Planning Business ................................................................................................................14
Policies.............................................................................................................................14
Surfing time policy ......................................................................................................15
Access time policy .......................................................................................................15
Bandwidth policy .........................................................................................................15
Packages...........................................................................................................................15
Users ................................................................................................................................16
Pools.................................................................................................................................16
24online Basics..................................................................................................................... 18
Administration Consoles..................................................................................................18
Accessing 24online Web Administration Console ..........................................................18
Log on and Log off Procedure .........................................................................................19
Authorization and Access control....................................................................................21
Setting Subscriber Base ....................................................................................................... 23
Surfing Quota policy........................................................................................................24
Creating Surfing Quota policy .....................................................................................24
Access Time policy..........................................................................................................26
Creating Access Time policy .......................................................................................26
Bandwidth policy .............................................................................................................29
Pool based bandwidth policy .......................................................................................29
User based bandwidth policy .......................................................................................30
IP Address based bandwidth policy.............................................................................34
Scheduling Policies..........................................................................................................37
Creating Schedule ........................................................................................................37
Assigning Schedule to Bandwidth policy ........................................................................39
Pool ..................................................................................................................................42
Creating Pool ...............................................................................................................42
Package ............................................................................................................................44
Creating package..........................................................................................................44
Defining Renewal rules................................................................................................46
Deleting Package Renewal rule ...................................................................................48
Users ................................................................................................................................49
Registering Users .........................................................................................................49
Restrict Administration Console access...........................................................................53
User Type.........................................................................................................................55
Creating User Type ......................................................................................................55
Deleting User Type ......................................................................................................56
Setting Advanced Features................................................................................................... 57
Firewall rules ...................................................................................................................57
Defining Firewall rules ................................................................................................57
Changing Firewall Rule order......................................................................................60
Deleting Firewall Rule.................................................................................................61
Cache................................................................................................................................62
Configuring Cache .......................................................................................................62
Defining External Cache..............................................................................................65
Defining WCCP router ....................................................................................................68
Defining Cache Routing policy ...................................................................................70
Removing Cache Routing policy .................................................................................71
Backup and Restore .........................................................................................................72
Backup .........................................................................................................................72
Setting Backup schedule ..............................................................................................72
Backup Data.................................................................................................................74
Restoring Data .............................................................................................................75
Purge ............................................................................................................................75
Client Services .................................................................................................................78
Setting Customized Messages......................................................................................78
Setting Client Preferences................................................................................................82
Setting Customized Images..............................................................................................84
Setting Mailing Schedule of Proactive reports ................................................................85
Schedule Mailing frequency of Remaining Usage report............................................85
Schedule Mailing frequency of Admin Activities Log report .....................................86
Resetting Console Password ............................................................................................88
Managing and Monitoring Subscriber base .......................................................................... 89
Monitoring Bandwidth Usage..............................................................................................89
Managing Policies................................................................................................................93
Managing Surfing Quota policy.......................................................................................93
Updating Surfing Quota policy....................................................................................93
Deleting Surfing Quota policy .....................................................................................95
Managing Access time policy..........................................................................................96
Updating Access time policy .......................................................................................96
Adding Access Time Entry to Policy...........................................................................97
Deleting Access Time Entry from Policy ....................................................................98
Deleting Access Time policy .......................................................................................99
Managing Bandwidth policy..........................................................................................100
Updating Bandwidth policy .......................................................................................100
Updating Pool based Bandwidth policy.....................................................................100
Updating User based Bandwidth policy ....................................................................101
Updating IP Address based Bandwidth policy ..........................................................103
Adding Schedule to User/IP Address based Bandwidth policy.................................105
Removing Schedule to User/IP Address based Bandwidth policy ............................107
Adding IP Address to IP Address based Bandwidth policy ......................................108
Removing IP Address from IP Address based Bandwidth policy .............................109
Deleting Bandwidth policy ........................................................................................110
Managing Schedule........................................................................................................112
Updating Schedule .....................................................................................................112
Adding Schedule Entry details...................................................................................113
Removing Schedule Entry details..............................................................................114
Deleting Schedule ......................................................................................................115
Managing Pool ...................................................................................................................116
Search Node ...............................................................................................................116
Updating Pool ............................................................................................................116
Deleting Pool .............................................................................................................119
Managing Package .............................................................................................................121
Updating Package ......................................................................................................121
Deleting Package .......................................................................................................123
Managing User...................................................................................................................125
Searching User ...........................................................................................................125
Live Users ..................................................................................................................126
Updating User ............................................................................................................127
Deleting User .............................................................................................................137
User My Account...............................................................................................................138
Managing Administration Console Access........................................................................143
Changing Visibility rights..........................................................................................143
Changing Modules & Sub modules default right ......................................................144
Managing Services.............................................................................................................146
Managing Network ............................................................................................................148
Viewing Interface configuration ................................................................................148
Updating DNS configuration .....................................................................................149
Product Licensing and Updates .......................................................................................... 151
Product Version Information .....................................................................................151
Module License..........................................................................................................151
Upgrade 24online.......................................................................................................153
Steps to Upgrade to new version ...............................................................................153
Company Information................................................................................................154
Download Client ........................................................................................................156
Download Documentation .........................................................................................156
24online User Guide
About this Guide

Welcome to the 24online Billing and Bandwidth Management software User guide. Guide provides
user information for the software.
Objective of the guide is to provide help users understand and use the software efficiently. New users
may go through the document in the sequential manner in order to gain a thorough understanding of
software. Experienced users or users looking for help on specific functionality may skip section as
need be.
Guide will help users of 24online to

Configure
Use
Maintain the application
Guide is for the users who want to manage their customer base with 24online. To work with 24online,
one requires basic knowledge of Networking, TCP/IP and operating knowledge of Windows Operating
System.
Guide Organization
This Guide provides information regarding the administration, maintenance, and customization of
24online.
How do I search for relevant content?
For help on how to perform certain task use Contents
For help on a specific menu or screen function use Menu wise Screen and Table Index
Guide is organized into six sections:
Section 1 Planning & Understanding Business

Section describes
Preliminary information about the business
Guidelines for planning & managing critical areas of business
Explanation on various policies
Section 2 24online Basics

Section describes
Section provides instructions
to perform some basic operations
for network configuration
Section 3 Setting Subscriber base

Section provides instructions for creating
Various Policies
Package
Elitecore Technologies Ltd. 9

24online User Guide
Pool
User
Schedule
Section 4 Setting Advanced features

Section provides instructions for
Defining Firewall rules
Configuring Cache server
Setting Data backup and restore schedules
Section 5 Managing and Monitoring Subscriber base
Section 6 Product Licensing and Updates

24online User Guide
Introduction to 24online
24online is the complete billing and bandwidth management solution that helps broadband, dialup, wifi
service providers, hotels, hotspots and cafes to provide time and usage based Internet access and
manage subscribers and franchisees. It helps to organize and manage Internet distribution and user
database.
24online can be integrated with the Billing solutions for ISP and allows customizing the authentication
and accounting outside the core product.
How 24online works server and client

24online software consists of two components: 24online server and 24online client.
Server The 24online software component residing at the Service Provider premises
Client The 24online software component installed on the users computer
The network connecting Server with clients is termed as the Internal network. Various options are
available for connection but the common practice is to connect with Ethernet card and hub or switch.
24online Server is, connected to the Internet via the Internet Service Provider (ISP) to provide Internet
related services to clients. The network connecting Server with ISP is termed as External network.
Various options are available for connection but the common practice is to connect with Router and
hub or switch.
Every machine has a unique identifying number called an IP address. Computers use Internet
Protocol (IP) to communicate with each other over the network. Server authenticates the IP address.
If the IP address is valid and user is authorized user then user will be allowed to access the Internet.
Hence, Server acts as a gateway between the two and all the traffic will pass through 24online server.

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24online User Guide Planning Business
SECTION
Planning and
Understanding Business 1
This section describes
Preliminary information about the business
Guidelines for planning & managing critical areas of business
Explanation on various policies
Business Scenario
Options for Internet connection
Traditional Modem Dial Up connection through telephone line
ISDN (Integrated Services Digital Network)
DSL (Digital Subscriber line)
Cable
Broadband
Wireless Enhanced Access
Possible locations for Internet distribution

Hotspots
Cyber cafes
Corporate sector
Hotels
Residential apartments
Educational Institutes etc
Benefits of starting Internet connection distribution project

Service providers are in a unique position to offer a suite of economic broadband access solutions to
small and mid-size businesses.
In general, business applications can be differentiated from residential applications by: (1) providing
productivity enhancements as opposed to the entertainment focus of residential applications, (3)
requiring high bandwidth.
Business applications that can best be supported: Real-time broadband applications, Commerce-
related applications and Collaborative application, which allows multiple users in different locations of
the office to share the information concurrently.
Other applications that can be supported are college campus, telemedicine, real estate, work-at-
home/telecommuting, and retail and government departments.
Competition faced
Because business applications provide productivity enhancements, there are specific sets of
requirements like:
Reliability

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24online User Guide Planning Business
Business applications demand highly reliable networks. To successfully enter the local market and
capture market share, service providers must deliver highly reliable access service.
Security
Business applications have privacy and competitive implications, thus requiring secured access. This
implies authorized users must be authenticated before accessing the network and a firewall has to be
integrated.
Bandwidth
Certain business applications demand huge bandwidth usage. Providing adequate and consistent
bandwidth to customers is one of the key factors in improving the quality of service, gaining customer
satisfaction, and as a result increasing business.
Business objective
Secured and fast Access
Optimize Network performance
Subscriber satisfaction
Generate more revenue without compromising on requirement

24online User Guide Planning and
Understanding
Planning Business
Requirement analysis is the first phase in business planning. It involves understanding customers
requirements and result is the answers to all probable questions of the customers.
Few common questions asked by a potential subscriber:

How fast will be my access?
Am I always connected to Internet?
Will I get busy signals when trying to connect?
Will my connection get slow during peak hours?
What payment methods are available?
What will be the charge for unlimited account?
What will be the charge for limited account? _____ hours per month/year
Can the account be changed?
How do I renew my account?
Can I renew my account after the expiry date?
Will I be informed for renewal of my account?
Can I change my personal details and Password?
Can I view my current Bandwidth Usage?
Will I have the facility to view my Account Status and Invoice?
Is the Leased Line Package provided?
What if I dont use Internet for couple of months?
Do you send notices if I have been online too long or disconnect me for being online too long
at a time?
How many different services do you offer?
Different customers will have different requirements but some of the common requirements are
Speed
Cost
Bandwidth
Network security
Support services
Business is all about selling a product or service that satisfies most of the needs of most of the
customers. Success of business lies in how far the customer requirements are satisfied and how
convincing your answers are to above queries. Efficient distribution and management of limited
resources will result into:
customer satisfaction
expanded customer base
increased revenues
User subscribes for the Internet connection for a certain period.
Bandwidth is the amount of data that can pass through the network at a given time. Due to steady
increase in number of customers using Bandwidth, which is a limited resource, service providers face
bandwidth shortage and congestion problems. To avoid the above scenario proactive strategy has to
be implemented.
Policies

Understanding
Policy is the strategy that specifies the Internet access duration and bandwidth usage for a User -
subscriber. In other words, policy controls the Internet access of the subscriber.
Consider all types of prospective users and their typical requirements, before deciding on a policy.
Primary objective is to define a policy, which includes all the necessary parameters that satisfies most
of the subscriber needs.
Three areas that require concentration are:

1. Surfing Time
2. Access Time
3. Bandwidth
24online allows managing each of them through policies.
Surfing time policy

Use Surfing time policy to allocate and manage surfing time of the user.
Surfing time policy defines the duration of surfing time and the period of subscription. The surfing time
duration is the allowed time in hours for the User to access Internet. The period of subscription is the
time period till the User is allowed access.
Refer to Surfing time policy for more details.
Access time policy

Use Access time policy to set the allowed access time of the user.
Access time policy defines timings or schedule for access and pricing factor for different time bands. It
also allows specifying time band based discounts.
Refer to Access time policy for more details.
Bandwidth policy
Use Bandwidth policy to allocate and restrict the bandwidth usage of the user.
Bandwidth policy defines Guaranteed Bandwidth and Burstable Bandwidth. Guaranteed bandwidth is
the minimum guaranteed bandwidth and burstable bandwidth is the maximum bandwidth that a user
can use, if available. You can allocate bandwidth for a group of users, a single user, and for IP
Address(s).
Refer to Bandwidth policy for more details.
Packages
Package is an integration of Surfing quota policy, Access time policy, and Bandwidth policy with a rate
scheme. Different packages can be created by combining the policies as per the subscriber
requirement. Subscriber is charged based on the price defined in the package.
Different packages are to be created for Leased Line user and the simple user as Access time policy
is not applicable to Leased Line User.
Three types of package can be created:

Understanding
1. Registration Only One time package which cannot be renewed on expiry

2. Renewal Only Package which can be renewed on expiry
3. Registration/Renewal Package will be registered and
For Renewal only and Registration/Renewal package, package renewal rules are to be defined.
Refer to Package for more details.
Users
As various methods are used by users for Internet connectivity, each user needs to be identified and
managed in a different way.
Currently, 24online identifies user as
Leased Line User A customer who uses leased line connection for Internet connectivity and
does not require 24online Client to log on is a Leased Line User.
User Subscriber - A customer who uses any other connection method other than Leased
Line and required 24online Client to log on is a User Subscriber.
For authorization and access users are grouped into seven types:
1. Administrator
2. Manager
3. Operator
4. Zone Manager (Only if Zone Management module is registered)
5. Zone Operator (Only if Zone Management module is registered)
6. User Subscriber
7. Leased Line User
Each user needs to registered and access rights are assigned depending to the user type. Apart from
above mentioned user type, additional user type can also be created, if required.
Refer to
Authorization and Access control for details on default rights
Access control list for changing the default rights
User Type Management for creating additional user type
Pools
Basic objective of pool management is to create and manage pools of IP addresses based upon
certain criteria. The general criterion is geographical grouping of IP addresses.
An IP Address must be a member of a pool.
Define Pool as Public if all the IP addresses in the pool are public IP addresses routable over the
Internet and do not require Network Address Translation (NAT).
Define Pool as Private if all the IP addresses in the pool are private IP addresses and require Network
Address Translation (NAT).
Once you have configured network and registered your copy of 24online, you can start using 24online
by creating customer base.

Understanding
For your convenience, 24online has certain predefined policies, packages and user types. These
predefined settings are immediately available for use until configured otherwise.
If the predefined setting does not satisfy your organizations requirement, 24online lets you define
customized policies and packages to define different levels of access for different users.

24online User Guide 24online Basics
SECTION
24online Basics
This section provides instructions
to perform some basic operations
for network configuration
2
Administration Consoles
24online provides two consoles for managing and configuring 24online server:
1. Web based Administration Console - Browser based Graphical User Interface
a. Using Browser
2. Text based Administration Console
a. Using Console Interface via remote login utility TELNET
b. Direct Console connection by attaching a keyboard and monitor directly to
24online server
Use Web based Administration Console for

Configuring various policies
Registering and managing users
Defining and managing packages
Defining firewall rules
Viewing bandwidth usage and other reports
Use Text based Administration Console for

Configuring Network
Only those users with administrator rights can open and use Administration Consoles.
Throughout the guide we will talk about web based administration. For text based administration, refer
to Console guide.
Accessing 24online Web Administration Console

Web Administration Console access requires Microsoft Internet Explorer 5.5 or above and Display
setting as True color (32 bits).
Note
Web Administration Console access requires Microsoft Internet Explorer 5.5 or above and Display
setting as True color (32 bits)
If you have logged on for the first time after installation and not yet registered 24online, refer to
Installation and Registration guide for registering your copy of 24online
Change the default password, the first time you log on to 24online after registration

Log on and Log off Procedure

Log on procedure verifies validity of user and creates a session until the user logs off.
To open the login page, open the browser and type IP address in browsers URL box. A dialog box
appears prompting to enter username and password. Use the default username administrator and
password administrator to log on if you logging in for the first time after registration.
Log on methods
HTTP log in
To open unencrypted login page, type
http://<Internet IP address of 24online>
Screen HTTP login page
HTTPS log in
24online provides secured communication method which encrypts the user log on information and
prevents unauthorized users from viewing the user information. For this, 24online uses https protocol.
The secure Hypertext Transfer Protocol (HTTPS) is a communication protocol designed to transfer
encrypted information between computers over World Wide Web. HTTPS is http using a Secure
Socket Layer (SSL). A secure socket layer is an encryption protocol invoked on web server that uses
HTTPS.

HTTPS protocol opens a secure hypertext transfer session with the specified site address.
To open login page over secure HTTP, type

https://<Internal IP address of 24online>
Screen - HTTPS login page
Screen Elements Description

Username Specify User login name

If you are logging on first time after installation, use

default username administrator
Password Specify user account password
Asterisks are the placeholders
If you are logging on for the first time after installation

with username administrator, use default password
administrator
Login button Logs on to Web Administrator Console
Click to login
Register your 24online copy if Online registration page

is displayed on successful log on
Refer to Installation and Registration guide for more

details on registration
Diagnostic Tool
Authorization and Access control
Depending upon the rights assigned, user can perform all or any of the four tasks: Add, Delete, View,
and Update
By default, 24online has grouped users into seven types:

1. Administrator Group
Log on as Administrator group User to maintain, control and administer 24online.
By default, the Administrator group User has the right to create, update, and delete system
configuration & user information. Administrator can create multiple administrator level
users
2. Manager Group
By default, the Manager group User has the right to create, update, and view user
information. Delete action will not be available to the user of the Manager group by default
3. Operator Group
By default, the Operator group User has only the right to view user information. Create,
update and delete actions will not be available to the user of the Operator group.
4. Zone Manager Group (Only if Zone Management add-on module is registered)

By default, the Zone Manager group User has the right to create, update, and view
information of users belonging to the zones assigned to him. Delete action will not be
available to the user of the Zone Manager group
5. Zone Operator Group (Only if Zone Management add-on module is registered)

By default, the Zone Operator group User has only the right to view information of users
belonging to the zones assigned to him. Create, update and delete actions will not be
available to the user with the Zone Operator group.

6. User Subscriber Group

User is the person who logs on to the client machine for using Internet resources.
7. Leases Line User Subscriber Group

Leased Line Users can access Internet without logging on to 24online Client. Surfing Time
policy and Access Time policy will not be applicable in Packages created for Leased Line
User Type. Bandwidth policy restriction will be applied for Leased Line Users. Data
Transfer Policy restriction will be applied if Add on modules are enabled.
To change the default rights of any user and create additional User Type to meet your requirement,
please refer to Access Control List (ACL).

24online User Guide Setting Subscriber Base
SECTION
Setting Subscriber Base
This section provides instructions for creating

Various Policies
Package
3
Pool
User
Schedule

Surfing Quota policy

Surfing time is analogous to a magazine subscription. Surfing quota policy should be used to define
the period of subscription and the duration of surfing time.
Surfing quota policy defines the duration of surfing time and the period of subscription. Surfing time
duration is the allowed time in hours for the User to access Internet. Period of subscription is the time
period till the user is allowed access.
Number of users can share one policy. Multiple policies can be defined as per requirement.
For example:
i) 50 hours, 30 days gives access for 50 hours to be used within 30 days
ii) 100 hours, Unlimited days - gives access for 100 hours
iii) Unlimited time for 30 days gives unlimited access for 30 days
iv) Unlimited policy gives access for unlimited time & days
Creating Surfing Quota policy
Prerequisite
Create right for Policy Management, Surfing Quota policy
Select Policy Management Surfing quota policy Create to open the create page
Screen Create Surfing quota policy

Create Surfing quota policy
Policy name Specify policy name. Choose a name that best describes the policy
Allows maximum of 60 characters

Can be any combination of A Z, a z, _, 0 - 9

Allotted Time Restricts surfing hours

(hours:minutes)
Specify total surfing time (in Hours & minutes) allowed
Limited time Creates Limited Time Surfing quota policy
Click to select
If Allotted Time is 5 hours then user can access for one hour for 5
days or 5 hours in day and policy will expire after 5 hours.
Unlimited time Does not restrict surfing time and creates Unlimited Time Surfing
Quota policy
Click to select
Session Pulse Specify Pulse rate
(in minutes)
Users are charged according to the specified pulse rate
If Pulse rate is 2 minutes and price per session pulse is Rs 1.20

then user will be charged Rs 36 per hour
Allotted Days Restricts surfing days
(Option not
available for Specify total surfing days allowed
Limited Time
policy)
Unlimited Days Does not restrict surfing days and creates Unlimited Days Surfing
(Option not Quota policy
available for
Limited Time Click to select
policy)
Description Specify full description of the policy

Create button Creates policy
Table Create Surfing quota policy screen elements

Access Time policy
Access Time policy

User Internet access can be controlled as per the timings set in the Access time policy. Access time
Policy also allows you to specify time band based discounts and charges for different time bands.
Access time policy enables to set timings or schedule, for access and specify pricing factor for
different time bands.
Access time policy works on three basic strategies:
Allow strategy
By default, access is allowed unless specified otherwise
E.g. To allow night hours access only - select Allow as the default strategy and disallow access from
7:00 to 21:00
Disallow strategy
By default, access is disallowed unless specified otherwise
E.g. another way to define "night hours access only - select disallow as the default strategy and allow
access from 21:00 to 9:00
Few examples
1. Full Access gives access for 24 hours, 7 days a week
2. Day hours only (Allow strategy) gives access during day time only i.e. disallow from
21:00 to 9:00 in the morning
3. Day hours only (Allow strategy & disallow on Sunday) - give access only from 9:00 to
21:00 and disallow all the time on Sunday.
Pricing Factor
Pricing Factor (50%, 100%, 150%, 200%, etc) allows Service Provider to define different rates for
different time bands. Pricing Factor is specified in percentage and the user will be accounted for the
number of hours or minutes as per the Pricing Factor.
Few examples: -
1. Pricing Factor = 0% from 00 to 8:00 for All Days
Users will not be accounted if surf between 00 am to 8 am
2. Pricing Factor=50% from 10:00 to 18:00 for Saturdays and Sundays

Users will be accounted for half the time they surf on Saturdays and Sundays between
10:00 am to 18:00 pm i.e. if user surfs for 4 hours on Saturdays and Sundays between
10:00 am to 18:00 pm then he will be accounted for 2 hours only.
3. 150% charges on Week Days (Monday to Friday) between 10:00 am to 18:00 pm.
Users will be accounted for 150% of the time they surf on weekdays from 10:00 am to
18:00 pm i.e. if user surfs for total of 4 hours from Monday to Friday between 10:00 am to
18:00 pm then he will be accounted for 6 hours.
Creating Access Time policy
Prerequisite
Create Right for Policy Management, Access time policy

Access Time policy
Select Policy Management Access time policy Create to open the create page
Screen Create Access time policy

Access Time Policy Details
Name Specify policy name. Choose a name that best describes the policy to
be created

Default Strategy Based on the default strategy, user will be allowed or disallowed access
Allow strategy allows access always unless specified otherwise
Disallow strategy disallows access always unless specified otherwise
Click to select

Create button Creates policy

Access Time policy
Creates the policy & allows defining access time. Refer to Manage
Access time for more details.
Manage Access Allows adding access time entry details to the policy. Details can be
Time Entry button added whenenver required
Click to add
Refer to Manage Access time for more details

Delete Access Allows deleting access time details. Refer to Manage Access time for
Time Entry button details
Table Create Access time policy screen elements

Bandwidth policy
Bandwidth policy
Bandwidth is the amount of data passing through a media over a period of time and is measured in
terms of kilobytes per second (kbps) or kilobits per second (kbits) (1 Byte = 8 bits).
Bandwidth policy allocates & restricts bandwidth usage of user and controls web and network traffic.
As bandwidth is a limited resource, it needs to be managed efficiently. The primary objective of

bandwidth policy is to manage and distribute total bandwidth based on certain parameters and user
attributes.
The Internet influences network in such a way that if left unchecked, streaming media and recreational
Web surfing can clog network. Bandwidth policy allows defining limits for the maximum bandwidth
individual user can request.
Each User is assigned an IP address. Similar IP addresses are grouped to form a pool. Bandwidth
policy can be defined for:
1. Pool
2. User
3. IP Address
Pool based bandwidth policy

Policy restricts bandwidth for a pool i.e. all the users defined under the pool will share the allocated
bandwidth e.g. if there are 10 users in the pool and bandwidth allotted is 20 kbps, then all 10 users
can draw bandwidth up to 20 kbps.
Creating Pool based bandwidth policy
Prerequisite
Create Right for Policy Management, Bandwidth policy
Select Policy Management Bandwidth policy Create to open the create page

Bandwidth policy
Screen Create Pool based Bandwidth policy

Bandwidth Restriction Details
Policy Name Specify policy name. Choose a name that best describes
the policy to be created

Policy based on Bandwidth policy can be created for a Pool, user or IP
address
Click Pool to create pool based policy

Total Bandwidth Restricts total bandwidth which users of the pool can use
Specify maximum bandwidth that pool users are allowed to

use
Minimum bandwidth allowed is 2 kbps and Maximum is

4096 kbps

Create button Creates the policy
Cancel button Cancels the current operation
Table Create Pool based Bandwidth policy screen elements
User based bandwidth policy

Policy restricts bandwidth for a particular user. There are two types of bandwidth restrictions:
1. Strict
2. Committed
Strict
In this type of bandwidth restriction, user cannot exceed the defined bandwidth limit. Strict policy can
be implemented in two ways:
1. Total (Upstream + Downstream)
2. Individual Upstream and Individual Downstream
Implementation on Bandwidth specified Example

Total Total bandwidth Total bandwidth is 20 kbps then
(Upstream + Upstream and Downstream
Downstream) combined cannot cross 20 kbps
Individual Upstream Individual bandwidth i.e. Upstream and Downstream

and Individual separate for both bandwidth is 20 kbps then either
Downstream cannot cross 20 kbps

Bandwidth policy
Strict policy Bandwidth usage
Bandwidth usage Bandwidth specified

Individual For a particular user
Shared Shared among all the users who have been assigned this policy
Committed
In this type of bandwidth restriction, user is allocated the guaranteed amount of bandwidth and user
can draw bandwidth up to the defined burstable limit, if available.
It enables to assign fixed minimum and maximum amounts of bandwidth to users. By borrowing
excess bandwidth when it is available, users are able to burst above guaranteed minimum limits, up to
the burst-able rate. Guaranteed rates also assure minimum bandwidth to critical users to receive
constant levels of bandwidth during peak and non-peak traffic periods.
Guaranteed represents the minimum guaranteed bandwidth and burstable represents the maximum
bandwidth that a user can use, if available.
Two ways to implement committed policy:

1. Total (Upstream + Downstream)
2. Individual Upstream and Individual Downstream
Implementation on Bandwidth specified Example

Total Guaranteed bandwidth Guaranteed bandwidth is 20 kbps then
(Upstream + upstream and downstream combined will
Downstream) get 20 kbps guaranteed (minimum)
bandwidth
Burstable bandwidth Burstable bandwidth is 50 kbps then

upstream and downstream combined can
get up to 50 kbps of bandwidth
(maximum), if available
Individual Upstream Individual Guaranteed and Individual guaranteed bandwidth is 20
and Individual Brustable bandwidth i.e. kbps then upstream and downstream
Downstream separate for both get 20 kbps guaranteed (minimum)
bandwidth individually
Individual brustable bandwidth is 50 kbps

then upstream and downstream
get maximum bandwidth up to 50 kbps, if
available individually
Committed policy Bandwidth usage
Bandwidth usage Bandwidth specified

Individual For a particular user
Shared Shared among all the users who have been assigned this policy
Creating User/IP Address based bandwidth policy

Bandwidth policy
Prerequisite
Select Policy Management Bandwidth policy Create to open the create page
Screen Create Strict Bandwidth policy
Screen Create Committed Bandwidth policy

Bandwidth policy

Bandwidth Restriction Details
Policy Name Specify policy name. Choose a name that best describes the policy to be
created

Policy based on Creates policy based on the selection
To create User based policy, click User

To create IP Address based policy, click IP Address
Policy type Specify type of bandwidth restriction to be applied
If Strict restriction is applied, user can not exceed the defined bandwidth
limit.
If Committed restriction is applied, user is allocated the guaranteed

amount of bandwidth and can draw bandwidth up to the defined burstable
limit, if available.
Click Strict to apply strict restriction

Click Committed to apply committed restriction
Implementation on Bandwidth restriction can be applied on uploading, downloading or both
Click Total to implement bandwidth restriction on the Total (Upstream +

Downstream) usage
Click Individual to implement bandwidth restriction on the Individual

Upstream and Individual Downstream bandwidth usage
Total bandwidth (in Restricts total bandwidth which users can use
KB)
(Only for Strict Specify maximum bandwidth that users are allowed to use
Policy type and
TOTAL Minimum bandwidth allowed is 2 kbps and Maximum is 4096 kbps
Implementation
type)
Upload Bandwidth Restricts Upstream bandwidth usage for user
(Only for Strict
Policy type and Specify maximum amount of upload bandwidth
INDIVIDUAL
Implementation Minimum bandwidth allowed is 2 kbps and Maximum is 4096 kbps
type)
Download Bandwidth Restricts Downstream bandwidth usage for user
(Only for Strict
Policy type and Specify maximum amount of download bandwidth
INDIVIDUAL
type)
Guaranteed Guaranteed bandwidth is the minimum guaranteed bandwidth and
Burstable (in KB) burstable bandwidth is the maximum bandwidth that a user can use, if
(Only for available
Committed Policy
type and TOTAL Specify Guaranteed and Burstable total bandwidth user can use
Implementation

Bandwidth policy
type) Minimum bandwidth allowed is 2 kbps and maximum is 4096 kbps

Guaranteed Specifies Guaranteed and Burstable amount of upstream bandwidth
Burstable Upload (in
KB) Minimum bandwidth allowed is 2 kbps and maximum is 4096 kbps
(Only for
Committed Policy
type and Individual
Implementation
type)
Guaranteed Specifies Guaranteed and Burstable amount of downstream bandwidth
Burstable Download
(in KB) Minimum bandwidth allowed is 2 kbps and maximum is 4096 kbps
(Only for
Committed Policy
type and Individual
Implementation
type)
Bandwidth usage Specify whether the bandwidth specified is to be shared among all the
users who have been assigned this policy or is for a particular user
Click Individual if for a particular User

Click Shared if to be shared among the users
Client Side Bandwidth Two types of security can be applied: Default & Session
Factor
(Only if Network Default security is applied when user is not logged on and Session
Security security is applied when user is logged on. It is possible to apply only
Management (NSM) default, only session or both the security simultaneously.
module is
registered) By default, Default security is always applied i.e. even if NSM module is
not registered.
Depending on the client side-bandwidth factor, session (upload and

download) and default (upload and download) bandwidth restrictions are
applied to the user.
Specify client side bandwidth factor

Create button Creates the policy
Cancel button Cancels the current operation and returns to Manage Bandwidth policy
page
Table Create User/IP address based Bandwidth policy screen elements
IP Address based bandwidth policy

Policy restricts the bandwidth for a particular IP address. It is similar to the User based policy with the
same type of restrictions on Implementation type & Bandwidth usage.
Creating IP Address based bandwidth policy

For creating IP Address based bandwidth policy, refer to Creating User based bandwidth policy.
Prerequisite
Presence of at least one pool
Assigning Bandwidth Policy to IP Address

Bandwidth policy
After creating policy, specify to which IP Address(s) the policy will be applied. Policy can be applied to
the IP Address even after the creation of policy as and when required.

Bandwidth policy
Screen Assigning Bandwidth policy to IP address

Pool Name Every IP address belongs to a pool. Select Pool in which
IP address is defined.
Click Pool name list to select

Select Select the IP address to which policy is to be applied.
Bandwidth restriction will be applied to all the IP
Address(s) selected.
Click Select against the IP address to be attached
More than one IP address can also be selected

Select All Selects all IP Addresses
Click Select All to select all the IP Addresses

Apply restriction Applies bandwidth restriction to the selected IP address
button
Cancel button Cancels the current operation and returns to Edit
Bandwidth policy page
Table Assigning Bandwidth policy to IP Address

Bandwidth policy
Scheduling Policies
Schedule defines a time schedule for the policy. It specifies the hours during which the policy can be
active on each day of the week. You can define a different schedule for each day of the week, or
same schedule for every day of the week. The basic reason to define Schedule is to apply different
bandwidth restrictions at different times during the week.
Schedule can be used to override the default bandwidth restrictions placed by Bandwidth policy and
specify the alternate bandwidth restriction during the selected Schedule.
Creating Schedule
Prerequisite
Create Right for Policy Management, Schedule
Select Policy Management Schedule Create to open the create page

Bandwidth policy
Screen Define Schedule

Schedule details
Name Specify schedule name. Choose a name that best describes schedule

Description Specify full description of schedule

Create button Creates schedule and allows to enter the schedule details
Click Add Schedule Entry details to add details to the schedule
Refer to Add Schedule Entry details for more details

Schedule Entry
Add button Opens a new page to add Schedule Entry details. Details can be
entered whenever required even after creation of schedule.
Refer to Add Schedule Entry details to add details

Save button Saves schedule
Cancel button Cancels the current operation and returns to Manage Schedule page
Table Define Schedule screen elements

Bandwidth policy
Assigning Schedule to Bandwidth policy

Bandwidth restriction placed by the Schedule will override the default bandwidth restrictions placed by
Bandwidth policy during the time interval specified in the Schedule.
Prerequisite
Bandwidth policy created
Update right for policy Management, Bandwidth policy
Select Policy Management Bandwidth policy Manage to open the manage policy
page.
Click policy to which schedule is to be attached
Click Add Details
Screen - Assigning Schedule to Bandwidth policy

Bandwidth policy

Schedule Details
Policy Name Displays bandwidth policy name to which schedule will be
applied
Policy Type Displays type bandwidth restriction applied by the bandwidth
policy, modify if required
Implementation on Displays how the bandwidth policy is implemented, modify if
required
Total implements bandwidth restriction on the Total

(Upstream + Downstream) usage
Individual implements bandwidth restriction on the Individual

Total Bandwidth Restricts total bandwidth which users can use
(Only for Strict Policy type
and TOTAL Specify maximum bandwidth that users are allowed to use
Implementation type)
Minimum bandwidth allowed is 2 kbps and Maximum is 4096
kbps
Upload Bandwidth Restricts Upstream bandwidth usage for user
and INDIVIDUAL Specify maximum amount of upload bandwidth
kbps
Download Bandwidth Restricts Downstream bandwidth usage for user
and INDIVIDUAL Specify maximum amount of download bandwidth
kbps
Guaranteed Burstable (in Guaranteed bandwidth is the minimum guaranteed
KB) bandwidth and burstable bandwidth is the maximum
(Only for Committed bandwidth that a user can use, if available
Policy type and TOTAL
Implementation type) Specify Guaranteed and Burstable total bandwidth user can
use
Minimum bandwidth allowed is 2 kbps and maximum is 4096

kbps
Guaranteed Burstable Specifies Guaranteed and Burstable amount of upstream
Upload (in KB) bandwidth
(Only for Committed
Policy type and Individual Minimum bandwidth allowed is 2 kbps and maximum is 4096
Implementation type) kbps
Guaranteed Burstable Specifies Guaranteed and Burstable amount of downstream
Download (in KB) bandwidth
(Only for Committed
Policy type and Individual Minimum bandwidth allowed is 2 kbps and maximum is 4096
Schedule The specified bandwidth restriction will override the restriction
placed by the bandwidth policy
Click to select the schedule

Bandwidth policy
View details link Opens a new window and displays the schedule details
Click to view
Create button Creates & attaches the schedule details for the selected
weekday
Cancel button Cancels the current operation and returns to the Edit
Schedule page
Table - Assigning Schedule to Bandwidth policy screen elements

Pool
Pool
Pool is a grouping of IP addresses based upon some criteria. The general criterion is geographical
grouping of IP addresses.
An IP Address must be a member of a pool. A pool can contain up to 254 IP addresses. Each user is
assigned one or more IP Address(s), and can log on from the assigned IP Address(s) only.
Creating Pool
Prerequisite
Create Right for User Management, Pool
Bandwidth policy created
Select User Management Pool Management Create Pool to open create page
Screen - Create Pool

Pool
Screen
Description
Elements
Pool Details
Pool name Specify pool name. Choose a name that best describes the pool
characteristics

Is Pool Public Public IP address is routable over the Internet and do not need Network
Address Translation (NAT)
Click to Select, if IP Addresses in the pool are public IP Addresses

Bandwidth policy Specify Bandwidth policy to be applied
Click Bandwidth Policy list to select
Click View details link to view details of the policy

Show details link View details of the selected bandwidth policy
External Interface Specify External Interface through which the requests will be forwarded
(Only if SNAT
module is Click to select
registered)
SNAT IP address Specify IP address which is to be used for forwarding requests
(Only if SNAT
module is
registered)
Description Specify full description of the pool

Machine details
From To IP addresses to be included in the pool
Machine name Machine name
Create button Creates pool
Table Create Pool screen elements

Package
Package
Package is an integration of Surfing quota policy, Access time policy, and Bandwidth policy with a rate
scheme. Different packages can be created by combining the policies as per the subscriber
requirement. Subscriber is charged based on the price defined in the package.
Access time policy is not applicable to leased line users i.e. unlimited access time policy is applied to
leased line users.
Creating package
Prerequisite
Create Right for Package Management, Package
At least one Pool created
At least one Policy of each type created
Select Package Management Package Create to open create page
Screen Create Package

Package
Screen Create Package for Leased line users

Package details
Package name Specify package name. Choose a name that best describes the
package characteristics

Package Type Specify whether the created package is registration only or
renewal only or registration/renewal package.
Registration package One time package which cannot be

renewed on expiry
Renewal package Package which can be renewed on expiry
If you select both, then package will be created and will be able
to renew the package on expiry
If package type is renewal only or registration/renewal then

renewal rules are to be defined. Refer Define Renewal Rules for
defining renewal rules
Connection Type Specify whether package is for leased line or not.
Specify connection type as Leased line, if user type is leased

line user
Specify connection type as User, for all other user types

Surfing time policy Specify Surfing quota policy that should be applied to the
package users
Click Surfing quota policy list to select

Access time policy Specify Access time policy that should be applied to the package
users
For leased line users, Unlimited policy is applied

Package
Click Access time policy list to select

Bandwidth policy Specify Bandwidth policy that should be applied to the package
users
Click Bandwidth policy list to select

Security Enabled Two types of security can be applied: Default & Session
(Only if NSM
module is Default security is applied when user is not logged on and
registered and Session security is applied when user is logged on. It is possible
Connection type to apply only default, only session or both the security
is User) simultaneously.
By default, Default security is always applied i.e. even if NSM

module is not registered.
Select Yes to apply default and session security both

Select No to apply only the session security
Depending on Client side bandwidth factor the session

bandwidth restriction is applied.
Price Specify rate to be charged to the package users
Create button Creates package
Renewal Rules
(Only if the package type is Renewal or Renewal/Register)
Add Rule button Allows to specify the package renewal rules. Rules can be
defined at the time of creation of the package or even after the
creation of package as per the requirement.
Click to add
Refer to Define Renewal Rule for more details

Delete button Allows to delete the defined renewal rules
Refer to Delete Renewal Rule for more details

Table Create Package screen elements
Defining Renewal rules

Renewal rules are to be defined only if package is of Renewal only or Register/Renewal type. If
required, renewal rules can also be defined after the creation of package.
Select Package Management Package Manage to view the list of packages created.
Click the package for which renewal rules are to be defined.

Package
Screen Define Package Renewal rules

Renewal Rules
Displays list of all packages which are defined as
Package type Renewal or Register and Renewal
both
Renewal from Package
Renew from package Selected package(s) can be renewed to the current
package
Click to select
Renewal Rule Details
Renew to this package Specify whether renewal should be allowed or not
Click to allow
Carry Forward Hours Specify whether to carry forward the
unused/remaning hours or not to the renew
package
Click to carry forward

Carry Forward Days Specify whether to carry forward the
unused/remaning days or not to the renew package

Carry Forward Data Specify whether to carry forward the
Transfer unused/remaning data transfer quota or not to the
(Only if Data Transfer renew package
module is registered)
Add Rule button Add the rule
Cancel button Cancels current operation
Table Define Package Renewal rules screen elements

Package
Deleting Package Renewal rule
Select Package Management Package Manage to view the list of packages created.
Click the package for which renewal rules is to be deleted.
Click Select against the rule to be deleted
Click Select All if you want to delete all the rules
Click Delete
Screen Delete Package Renewal rules screen elements

Users
Users
Following types of users are supported by 24online and all the users of any user type are required to
be registered:
1. Administrator User
2. Manager User
3. Operator User
4. User Subscriber
5. Leased Line User
6. Zone Manager User (Only if Zone Management module is registered)
7. Zone Operator User (Only if Zone Management module is registered)
It is also possible to create a customized user type if required. Refer to ACL, User Type Management
to create customized user type. Create customized user type before registering user of customized
user type.
Registering Users
Prerequisite
Set System date from Console
Package and policies created
Pool created
Create Right for User Management, Manage Users
Select User Management Manage Users User to open the user registration page

Users
Screen - Register User

User Information
Customer name Specify Customer name

User name Specify a name that uniquely identifies customer & used to log on

Password Specify Password

Users

Confirm Password Should be same as Password
User Type Default access rights are assigned to the user depending on User Type.
Refer to Authorization and Access control for more details.
Leased Line User do not require 24online Client to log on in order to access
Internet
Click User type list to select

User Package Information
Package Depending on package selected, various policies will be applied
Specify package
Click Package list to select

Bandwidth Policy
Bandwidth policy By default, bandwidth policy defined in the package is applied to the user. It is
possible to override the bandwidth policy defined in the package.
To override the bandwidth policy defined in package and assign another

policy -Click Bandwidth policy list to select
Login Restriction
Allowed Login from Specify login restriction
Available options
1) Allowed from all the nodes (Not applicable to Leased Line user)
Allows user to login from all the nodes in the network
2) Allowed from selected node

Allows user to login from the selected node only.
2) Allowed from selected pool (Not applicable to Leased Line user)

Allows Users to login only from all the nodes of the selected pool only.
Click to select
Select Node button Open a new window and allows to select the IP address from which user can
log on
Click Select Node

Click Pool name list to select
Click Select against the IP address to be assigned
Bind to MAC Binds MAC Address with IP Address and is unique for each machine
Enable to places an additional layer of security. If enabled MAC Address will

be stored the first time user logs on. If user tries to access Internet from any
other machine by changing IP Address, user will not be able to log on.
Personal Information
Address1, Complete address & phone number of Customer
Address2, City,
State, Country, Zip, Address1 is the compulsory field
phone
Birth date Specify date of birth of user
Click Popup Calendar to select the date

Email Specify user Email-id
Invoice Information

Users
Generate Invoice Select the check box to Generate Invoice. Invoices will be generated only for
the prepaid packages
Click Printable Format to print the invoice generated

Register button Registers user
Review button Allow to review the registration details of User before registration
Click to review details

Table Register User screen elements

Managing Administration Console Access
Restrict Administration Console access

Apart from restricting various operations for different types of user, Administration Console access
can also be restricted.
Administrator can restrict access to individual IP addresses or subnets by creating an access control
list.
Select System Management ACL Access Configuration
Screen Restrict Administration Console Access

Access Restriction
Enable IP Address Allows to enable/disable IP Address Restriction
Restriction
Select Yes to enable IP Address Restriction
Select No to disable IP Address Restriction
Enabling restriction will allow only the specified IP addresses to

access the management console

Console Access
Allows Access Specify whether Users will be able to access Text based
From Administration Console from all IP Addresses or from specific IP
Addresses only
Select All IP Addresses to allow access from all IP addresses
Select Specific IP Addresses to allow access from specific IP

addresses
IP Address list Specify from which IP Address(s) Users will be able to access
(Only for Specific Text based Administration Console
IP Addresses)
Click Add to add IP address to the list
Click IP Address and Remove to remove IP address from the list
Click Remove All to remove all IP Addresses from list

Web Access
User Type Specify which user has access to Web based Administration
Console
Click User type to select

Allows Access Specify whether the selected User will be able to access Web
From Administration Console from all IP Addresses or from specific IP
Addresses only
Select All IP Addresses to allow access from all IP addresses
Select Specific IP Addresses to allow access from specific IP

addresses
IP Address list Specifies from which IP Address(s) selected user will be able to
(Only for Specific access Web Administration Console
IP Addresses)
Click Add to add IP address to the list
Click IP Address and Remove to remove IP address from the list
Click Remove All to remove all IP Addresses from list

Save button Saves configuration
Table Restrict Administration Console Access screen elements

User Type
For authorization and access control, 24online has seven predefined user types namely:
1. Administrator
2. Manager
3. Operator
4. Zone Manager (Only if Zone Management module is registered)
5. Zone Operator (Only if Zone Management module is registered)
6. User Subscriber
7. Leased Line User
Apart from above mentioned user type, additional user type can also be created, if required.
Creating User Type
Prerequisite
Create Right for System Management, ACL
Select System Management ACL User Type Management to open the user type
management page and Click Create
Screen Create User Type

Create Custom User type
User type Specify a name that uniquely identifies user type
Description Specify full description of the user type

Can be any combination of A-Z, a-z,_, 0-9

Update button Add a new user type

Cancel button Cancels the current operation and returns to User
type management page
Table Create User Type screen elements
Deleting User Type
Prerequisite
Delete Right for System Management, ACL
Screen Delete User Type

Select Select user type for deletion
Click Select to select
More than one user type can also be selected

Select All Select all user types
Click Select All to select all user types

Delete button Deletes all the selected user types
Click to delete
Table Delete User Type screen elements

24online User guide
SECTION
Setting Advanced
Features
4
This section provides instructions for
Configuring Cache server
Setting Data backup and restore schedules
Firewall rules
A firewall protects the network from unauthorized access and typically guards the Internal network
against malicious access; however, firewalls may also be configured to limit the access of Internal
users.
The purpose of a firewall is to keep people on the Internet from accessing data on Internal Network.
Firewall defines certain rules that determine what traffic should be allowed in or out of the Internal
network. One can restrict access to certain IP addresses or domain names, or block certain traffic by
blocking the TCP/IP ports used.
Firewall inspects both inbound and outbound Network traffic to determine, based on the configured
Rules, whether to allow the traffic or not.
Prerequisite
Create Right for System Management, Firewall
Select System Management Firewall Create Access to define a firewall rule

24online User guide
Screen Define Firewall rule

Source and Destination Information
Source Domain Specify Source Domain name, IP address or Network for which rule is
name/IP Address to be defined
Generally Source address is the Internal Network address

Destination Specify Destination Domain name or IP address for which the rule is to
Domain name/IP be defined
Address
Generally Destination address is the External address
Port Details
Source Port Specify source port address
Range of ports can be specified using : e.g. 20:25

Port Type Specify whether the rule should be applied to the traffic from the source
port or not
Select Include or Exclude

Destination Port Specify destination port address

24online User guide
Range of ports can be specified using : e.g. 20:25

Port Type Specify whether rule should be applied to the traffic from the
destination port or not
Select Include or Exclude

Network Protocol
TCP Implements rule for the TCP protocol
UDP Implements rule for the UDP protocol
ICMP Implements rule for the ICMP protocol
All Protocols Implements rule for the All protocols
Rule Action
Action Click Select Action list to select
Accept Allow access i.e. allows the request to pass
Drop Denies access i.e. drops the request
Proxy Allow access
Port forwarding Allows access through forwarded port
Forwarding Address Information
(Only for Rule Action is Port Forwarding)
Forwarded IP IP address to which request is to be forwarded
Address
Forwarded Port Port to which request is to be forwarded
Description
Description Specify full description of the rule

Can be any combination of A-Z, a-z,_, 0-9
Save button Saves the rule
Table Define Firewall rule screen elements
Source IP Destination IP
Source Destination
address/Domain address/Domain Result
Port Port
name name
Action - Accept/Proxy
* * * * Access from all the IP
addresses to all the IP
addresses
* * www.yahoo.com * All IP addresses are
allowed to access
yahoo.com
192.168.1.242 * * * 192.168.1.242 is
allowed access all the
IP addresses
192.168.1.242 * 242.128.34.54 * 192.168.1.242 is
allowed to access
242.128.34.54
Action Drop
* * * * Access to all is denied
(want to stop access
temporarily due to
some technical
reasons)
* * www.hotmail.com * All the IP addresses

24online User guide
are denied access to

hotmail.com
192.168.1.242 * * * 192.168.1.242 is
denied the access to
all
192.168.1.242 * 242.128.34.54 * 192.168.1.242 is
denied the access to
242.128.34.54
Action - Port forwarding
Forwarded IP 192.168.1.58
Port 80
* * 242.128.34.54 9090 Requests from any
Source IP Address to
Destination IP Address
242.128.34.54 on Port
9090 is forwarded to IP
Address 192.168.1.58
on port 80.
Action - Port forwarding
Forwarded IP 192.168.1.61
Port *
* * 242.128.30.10 * Requests from any
Source IP Address to
Destination IP Address
242.128.30.10 is
forwarded to IP
Address 192.168.1.61.
Changing Firewall Rule order

Rules are ordered by their priority. When the rules are applied, they are processed from the top
downwards and the first suitable rule found is applied.
Hence, while adding multiple rules, it is necessary to put specific rules before general rules.
Otherwise, a general rule might allow a packet that you specifically have a rule written to deny later in
the list. When a packet matches the rule, the packet is immediately dropped or forwarded without
being tested by the rest of the rules in the list.
Example of Firewall rule order for DROP action

Rule 1 Source IP address: 192.168.1.76
Destination: www.yahoo.com
Action: Drop
Rule 2 Source: *
Destination: www.yahoo.com
Action: Allow
Here if the order is changed i.e. Rule 2 precedes Rule 1 then Host 192.168.1.76 will be able to access
www.yahoo.com even though the DROP rule is specified.
Select System Management Firewall Manage Access

Click the rule whose order is to be changed
Click Moveup to move the selected rule one step up

24online User guide
Click MoveDown to move the selected rule one step down

Click Update to save the order
Screen Change Firewall Rule Order
Deleting Firewall Rule
Select System Management Firewall Manage Access
Screen - Deleting Firewall Rule

Select Select rule for deletion
More than one access can also be selected

Select All Select all rules
Click Select All to select all rules

Delete button Deletes all the selected rules
Click to delete
Table - Deleting Firewall Rule screen elements

24online User guide
Cache
HTTP Cache helps in improving the performance of network by reducing web access time and web
traffic.
24online can also act as a cache server. All visited static websites are cached on the 24online server
hard drive or in the memory. The advantage of a cache server is that it will cache the static web pages
once requested and serve them locally when they are requested the next time.
24online will act as a cache server only if caching is enabled. To enable caching refer to Enable
Cache server and configure the cache server refer to Configure cache.
24online provides the facility to define an External cache server also. To define External cache refer
to Define External cache
24online also provides facility to define WCCP router for Caching. WCCP (Web Cache
Communication Protocol) provides mechanism to redirect traffic flow to caches. To define WCCP
router refer to Defining WCCP router.
Configuring Cache
Prerequisite
Create Right for Cache Management, Cache
Select Cache Management Cache Configure
Screen Configure Cache

24online User guide

Bandwidth control configuration for Cached Objects
Bypass Bandwidth control Specify whether bandwidth control should be bypassed for the
for Cached objects Cached objects
Click Yes for bypassing bandwidth control

Click No for placing bandwidth restriction
Save button Save the cache configuration
Cache Size
Recommended Cache Size Recommended size is the optimum size of cache determined
(MB) based on the memory and the disk size
Cannot be modified
Cache size (MB) Specify Cache size (in MB)
It is recommended that cache size defined be equal to or more

than the recommended size
Save Cache Save cache configuration
Startup Configuration
Specify mode of server startup
Autostart - Automatically starts the Cache server with the startup

of 24online server
Manual Administrator has to start Cache server manually

Save Cache Save startup configuration
Configure Cache policies
Manage Keyword button Sites containing the keywords defined here will be not be cached
Click Manage keyword
To set keywords refer Manage Keyword

Manage file extension Sites containing the pages with the defined file extensions will not
button be cached
Click Manage file extension
To set file extensions refer Manage file extension

Table Configure Cache screen elements
Managing Keywords for Cache

It is possible to disable the caching of URLs containing certain words.

24online User guide
Screen Configure Cache - Manage Keywords

Manage Keyword
Keywords Specify keywords. URLs containing the keywords will not to
be cached.
e.g. if you want site- timesofIndia.com not to be cached,

enter timesofindia as keyword
More than one keyword can be added separated by comma

Save Keyword button Updates the cache configuration
Table Configure Cache - Manage Keywords screen elements
Managing File Extension for Cache

It is possible to disable the caching of certain file types.
Screen Configure Cache - Manage File Extension

24online User guide

File type Details
Extensions Specify file extensions that are not to be cached
e.g. if you want pages with the extension jsp and cgi not
to be cached, enter jsp and cgi as extensions
Description Specify description of the file extension
Update button Updates the cache configuration
Table Configure Cache - Manage File Extension screen elements
Defining External Cache

24online allows using the machine other than 24online server for caching. Configure for External
Cache to use another machine for caching. It is also possible to cache only the certain domains in the
External cache i.e. the domain defined in the External Cache Configuration will be cached in the
External Cache and rest will be cached in the local server i.e. 24online
This reduces load on 24online server.
Prerequisite
Select Cache Management Cache Advanced Configuration
Screen Define External Cache

24online User guide

External Cache IP Address
Cache Type Specify Cache type
Local Uses 24online Server for caching
External Uses machine other than 24online server for

caching
Only for the External Cache
IP address Specify IP address of the machine which is to be used for
caching
Click Add domain for defining caching criteria. Refer to Add

domain
Port Specify External machines port number which is to be used
for communication
Save button Saves the external cache configuration
Table Define External Cache screen elements
Adding Domains for External Caching
Screen - Adding Domains for External Caching

Add Domain
Domain type Specify whether domain names are to be included or
excluded from external caching
Click any one

Include specified domains are cached on external
machine
Exclude specified domain are cached on 24online server
Domains Specify Domain names which are to be included/excluded in
cache
Add button Adds the caching criteria for the specified domains
Cancel button Cancels the current operation and returns to the External
Cache page
Table - Adding Domains for External Caching screen elements

24online User guide
Removing Domains for External Caching
Screen - Removing Domains from External Caching

Select Select Domain to be deleted
More than one domain can also be selected

Select All Select all the Domains
Click Select All to select all the domains

Delete Domain Delete all the selected Domain(s)
button
Table - Removing Domains from External Caching screen elements

24online User guide
Defining WCCP router
Prerequisite
Select Cache Management Cache Advanced Configuration and click Add to add
router details
Screen Add WCCP router

Add router
Router address IP address of the Router
Add button Adds router
Table Add WCCP router screen elements
Removing WCCP router
Screen Remove WCCP router

24online User guide

Select Select router IP address to be removed
More than one router can also be selected

Select All Select all the IP addresses
Click Select All to select all the routers

Delete Router button Removes the selected Router(s)
Table Remove WCCP router screen elements

24online User guide
Defining Cache Routing policy
Prerequisite
Select Cache Management Cache Routing Policy and click Add to add router details
Screen - Add Cache Routing policy

Interface Details
Network Type Public IP address is routable over the Internet and do not need Network
Address Translation (NAT)
Specify whether Network is Public or Private

Network ID/Netmask Specify Network whose caching is to be routed through the selected
Interface
Show Nodes button Shows list of nodes in the specified Network
Select Interface Specify Interface through which the specified Network traffic is to be
routed for caching
Click Select Interface to select

IP Address Specify IP address of the Interface
Add button Defines cache routing policy for the specified Network
Cancel button Cancels current operation and returns to Routing policy page
Table - Add Cache Routing policy screen elements

24online User guide
Removing Cache Routing policy
Screen - Remove Cache Routing policy

Select Select Network to be deleted
More than one network can also be selected

Select All Select all the Networks
Click Select All to select all the networks

Delete button Deletes all the selected Network(s)
Table - Remove Cache Routing policy screen elements

24online User guide
Backup and Restore
Backup
Backup is the essential part of data protection. No matter how well you treat your system, no matter
how much care you take, you cannot guarantee that your data will be safe if it exists in only one place.
Backups are necessary in order to recover data from the loss due to the disk failure, accidental
deletion or file corruption. There are many ways of taking backup and just as many types of media to
use as well.
24online provides facility of taking regular and reliable data backup. Backup consists of all the
policies, logs and all other user related information.
24online maintains five logs:

Web surfing log This log stores the information of all the websites visited by all the users
User session log Every time the user logs in, session is created. This log stores the session entries
of all the users and specifies the login and logout time.
Audit log This log stores the details of all the actions performed the User administrating 24online.
This log will be generated only if Audit logs module is enable.
Virus log This log stores the details of malicious traffic requests received.
Mail log This log stores the information of all the mails sent and received by all the users.
Setting Backup schedule
Prerequisite
Create Right for System Management, Manage Data
Select System Management Manage Data Set Backup Schedule

24online User guide
Screen Set Backup Schedule

Backup of Data only (Does not include Logs)
Backup Frequency Specify backup schedule. Only data backup will be taken.
Select any one

Daily backup will be send daily
Weekly backup will be send weekly
Monthly backup will be send monthly
Never backup will never be send
In general, it is best to schedule backup on regular basis.

Depending on how much information you add or change will
help you determine the schedule
Incremental Backup of Log files only (in CSV format)
Incremental Backup process copies only what has changed since the last backup.
This creates a much smaller backup file.
Log Select the logs for backup. Backup of log files will be taken in
CSV format.
Available logs for backup:

1. Web surfing
2. Virus
3. NSM (Only of Audit log module is registered)
4. Audit (Only of Audit log module is registered)
Backup Frequency Select any one
Daily backup will be send daily
Weekly backup will be send weekly
Never backup will never be send
Set Backup Mode
Backup mode Specifies how backup should be taken and send
Select
FTP backup OR

24online User guide
Mail backup
Only for FTP backup
FTP server Specify IP address of FTP server
User name Specify User name for FTP server
Password Specify Password for FTP server
Only for Mail backup
To Mail Id Specify email address to which the backup is to be mailed
Save button Saves the configuration
Table Set Backup Schedule screen elements
Backup Data
Select System Management Manage Data Backup Data
Screen Backup Data

Backup System Data (Does not include logs)
Backup button Takes the backup of system data till data and allows
to download
Click Backup data to take backup

Download button Download the backup already taken. Also displays
Only if backup is already taken date and time when backup was taken
Click Download to download

To download follow the screen instructions
Backup Log (in CSV format)
Logs Backup of selected logs will be taken
Select the logs for backup

1. Web surfing
2. Virus
3. NSM (Only if NSM is registered)

24online User guide
4. Audit (Only if Audit module is registered)

Backup button Takes the backup of selected logs till date and
allows to download
Click Backup data to take the recent backup

Download button Download the backup of logs already taken. Also
Only if backup is already taken displays date and time when backup was taken
Click Download to download

To download follow the screen instructions
Table Backup Data screen elements
Restoring Data
With the help of restore facility, restore data from the backup taken. Restoring data older than the
current data will lead to the loss of current data.
Select System Management Manage Data Restore to open restore page

Specify Backup file or Select Backup file using Browse button
Click Upload
Screen Restore Data
Note
Restore facility is version dependant. Restore will work only if the backup and restore versions are same
i.e. if backup is taken from version 5.0.0 then restore will work only for version 5.0.0 and not for any other
version.
Purge
Purging of data means periodic deletion of the data. 24online provides Auto purge and Manual purge
facility for deleting log records.
Configuring Autopurge utility
Autopurge provides a way to schedule the purging of logs automatically.
Select System Management Manage Data Configure Autopurge utility to

schedule the purging

24online User guide
Screen Configure Autopurge utility

Purge Frequency
Purge Web surfing logs every Specify number of days after which web surfing
log should be purged automatically
Save button Saves purging schedule configuration
Popup Notification
Enable Alert Popup Enabling Popup Notification displays alert popup
before purging the logs
Click to enable
Save button Saves popup alert configuration
Download Purged Logs
Only if Logs have been Autopurged
Download button Allows to download the purged log files
Click to download
Delete button Allows to delete purged log files
Table Configure Autopurge utility screen elements
Note
System will preserve logs only for the specified number of days and automatically purges the logs
generated there after.
Manual Purge
Manual purge allows Administrator has to purge the logs whenever required.
Select System Management Manage Data Purge Logs

24online User guide
Screen Purge Logs

Purge
Select log for purging
Web surfing logs
User session logs
NSM logs (Only if NSM module is registered)
Audit logs (Only if Audit Log module is registered)
Purge Till Date Select the date from Calendar till which the
selected log(s) is to be purged
Purge button Purges the selected log till the specified date
Click to purge
Table Purge Logs screen elements

24online User guide
Client Services
Client services enables Service Providers to configure and set subscriber specific functionalities.
Use Client services to:

Set various messages which will be send to the user upon a particular action
Specify URL to open every time user logs on
Upload the images or company logo to be displayed in My Account page
Specify no. of records to be displayed per page
Set grace period for renewal
Configure the mailing schedule of proactive reports
Setting Customized Messages

Message Management allows Administrator to send messages to the various users. Messages help
Administrator to notify users about problems as well as Administrative alerts in areas such as access,
user sessions, incorrect password, and successful log on and log off etc.
Message is send to the User whenever the event occurs.
Message can be up to 256 characters and send to the number of users at a time.
Prerequisite
Create Right for System Management, Client Services
Select System Management Client Services Message Management
Screen Customize Client Messages

24online User guide

Message Code Displays Message code
Click Message link to modify the message
Click Save to save the changes

Click Cancel to cancel the current operation
Message Code cannot be modified, only the message linked with

code can be modified as per the requirement.
Message Displays the message description
Click Message link to modify the description

Configure Percentage To Alert User Before Expiration
Remaining usage Alert is sent to the user depending on remaining usage specified
for renewal of subscription/package
Values can be entered in percentage or as aboslute

Days Renewal Alert is send to the user when the specified number of
days remains before the expiry of package
Time (Hours) Renewal Alert is send to the user when the specified hours of
surfing time remains before the expiry of package
Save Details button Saves the changes
Table Customize Client Messages screen elements
List of predefined messages
Messages Description/Reason
AlertMessage Alert sent as a reminder for renewal of subscription/package
specifying numbers of days and hours left
Alert is sent depending on the percentage specified i.e. User will

be given an alert when remaining usage will be less than the
specified percentage
Administrator can customize how messages and message lists

are displayed
By default message will be displayed as:

{u} you have {d} days and {h} hours remaining
where
{u} user name
{d} remaining days
{h} remaining hours
It can also be displayed as:

Dear {u},
Your subscription expires after {d} days, Please renew as soon
as possible.

24online User guide
AlreadyLoggedin Message is sent if User has already logged in from other

machine
Datatransfer Exhausted Message is sent when User is disconnected because Package
is not renewed and allotted data transfer limit is exhausted
DeactiveUser Administrator has temporarily deactivated the User.
Message can also be sent if

User subscription/package has expired
User has not renewed
Due to some administrative/technical reasons
DisconnectByAdmin Administrator has temporarily disconnected the User and will not
be able to log on
InvalidIPAddress Message is sent if User tries to log on from the IP address not
assigned to the user
InvalidMachine Message is sent if Users MAC Address is different from the
MAC Address stored with the 24online server. This message will
be shown when users MAC Address is bound at the time of
registration.
LoggedOffSuccessfulMsg Message is sent when User logs off successfully
This message can be customized to send other messages like

Thank you
Commercial Advertising
Advertising for Special packages
LoggedOnSuccessfulMsg Message is sent when User logs on successfully
This message can be customized to send other messages like

Festival greeting
Commercial Advertising
Special package announcement
Notifying technical problems like slow connection
Alerts for not opening unknown mails
Alerts for running anti virus package
NotAuthenticate Message is sent if User name or password are incorrect
NotCurrentlyAllowed Message is sent if User is not permitted to access at this time
Access time policy applied to the User account defines the

allowed access time and not allowed access at any other time.
Server ID Each user created in the System, is assigned a Customer ID.
Server ID enables Service Provider to specify the initial Prefix of
the Customer ID.
In case if multiple 24online Servers are installed in different

location, then for each 24online Server you can specify the
Server ID Prefix and differentiate the Customers of each Server.
Example: -Server ID=ICENET_AHM, Customer ID: -
ICENET_AHM_15.
SomeoneLoggedin Message is sent if someone has already logged in on that
particular machine
SurfingTimeExhausted Message is sent when User is disconnected because Package
is not renewed and allotted surfing time is exhausted
The surfing time duration is the time in hours the User is allowed
Internet access that is defined in Surfing time policy. If hours are
exhausted, User is not allowed to access.
SurfingTimeExpired Administrator has temporarily deactivated the User and user will

24online User guide
not be able to log on because User subscription/package has

expired and not renewed.
The period of subscription is the time period till the user is

allowed access and defined in surfing time policy.
LiveIPinuse Message is sent if connection is requesting a live IP address
from the server that is already in use
Nmpoolexceedlimit Message is sent if the maximum number of IP addresses in the
live Pool at one time has exceeded the limit

24online User guide
Setting Client Preferences

Use Client Preferences to:
Specify URL to open every time user logs on
Specify no. of records to be displayed per page
Set grace period for renewal
Select System Management Client Services Parameters
Screen Set Client Preferences screen elements

Open following site after client logs on to server
URL Specify the URL to be opened every time Client logs on
In case, you do not want any page to open then keep the field
empty.
Update button Updates the modified details
Grace Usage Carry forward policy for Renewal
Grace period Grace days are the days allowed after expiry date till which user
details can carry forward the remaining usage upon renewal.
Grace days can be implemented in two ways:

Limited Remaining usage is carried forward only if renewed
within the grace period/days
Unlimited - Remaining usage is carried forward whenever

package is renewed
Grace days Specify grace days
(Only for

24online User guide
Unlimited Grace
period)
No. of Records to display per Page
Records Per Page Specify number of records to be displayed per page
Table Set Client Preferences screen elements

24online User guide
Setting Customized Images
As per the requirement, images can be uploaded for displaying on the User My Account page. This
can be used for displaying the company logo or any promotional material in the form of image.
Select System Management Client Services My Account Images
Screen - Setting Customized Images in My Account page

Upload Default Top Bar & Bottom Bar Images (jpg files) For My Account Page
Top Bar(Dimensions: Specified image will be uploaded and displayed in the top
700 X 80) bar of My Account Page
Use Browser button to upload the image file

Bottom Specified image will will be uploaded and displayed in the
Bar(Dimensions: 150 bottom Bar of My Account Page
X 100)
Preview button Click to view how the image will be displayed
Upload Top Left Corner Image (jpg files) For My Account Page
Top Left Corner Specified image will be uploaded and displayed in the top
Image(Dimensions: left corner of My Account Page
140 X 110)
Preview button Click to view how the image will be displayed
Upload File Uploads the Images of My Account Page
Table - Setting Customized Images in My Account page screen elements

24online User guide
Setting Mailing Schedule of Proactive reports
24online allows scheduling generation of certain proactive reports at regular interval and automatically
email them to the specified users. Currently 24online has defined two proactive reports:
1. List of users by remaining usage
2. User Management related Admin Activities log
Select System Management Client services Proactive Reports to view the list of
defined proactive reports
Screen Set Mailing Schedule for Proactive reports
Schedule Mailing frequency of Remaining Usage report
Screen Set Mailing Schedule for Remaining Usage Proactive report

Report Details
Mailing frequency Specify when you want to run the report and send

24online User guide
from the options Daily, Weekly and Never

Usage left values Mail will be send to the user depending on remaining
entered as usage specified
Values can be entered in percentage or as aboslute

Days Mail will be send to the user when the specified
number of days remains before the expiry of package
Time (in hours) Mail will be send to the user when the specified hours
of surfing time remains before the expiry of package
User Status Mail will be send to the active,deactive or all the users
when the specified hours of surfing time remains
before the expiry of package or when the specified
number of days remains before the expiry of package
From Specify senders email address
To Specify receivers e-mail address
CC Specify receivers e-mail address
BCC Specify receivers e-mail address
Subject Specify a message title
Cancel button Cancels current operation and returns to the Proactive
reports page
Table Set Mailing Schedule for Remaining Usage Proactive report screen elements
Schedule Mailing frequency of Admin Activities Log report
Screen Set Mailing Schedule for Admin Activities Log Proactive report

Report Details
Mailing frequency Specify when you want to run the report and send
from the options Daily, Weekly and Never

24online User guide
From Specify senders email address

To Specify receivers e-mail address
CC Specify receivers e-mail address
BCC Specify receivers e-mail address
Subject Specify a message title
Cancel button Cancels current operation and returns to the Proactive
reports page
Table Set Mailing Schedule for Admin Activities Log Proactive report screen elements

24online User guide
Resetting Console Password

Password of Text based Administration Console can be changed from GUI or Text based Console
itself. To change the password from Text based Console, refer to the Console guide.
Select System Management Reset Text based Console password to change the
password
Screen Reset Console Password

Reset Console Password
GUI Admin Password Specify current GUI Admin password i.e. the
password with which Administrator has logged on
to Web Console Administration module
New password Assigns new password for accessing text based
console
Confirm New password Confirm password
Submit button Saves the new password
Click Submit
Table Reset Console Password screen elements

24online User Guide Managing and Monitoring Subscriber base
SECTION
Managing and
Monitoring Subscriber 5
base
Monitoring Bandwidth Usage

Bandwidth is the amount of data passing through a media over a period. In other words, it is the
amount of data accessed by the Users. Each time the data is accessed uploaded or downloaded,
the amount is added to the total bandwidth. Because of limited resource, it needs periodic monitoring.
Bandwidth usage graphical report allows Administrator to monitor the amount of data uploaded or
downloaded by the Users. Administrator can use this information to help determine:
Whether to increase or decrease the bandwidth limit?
What type of traffic is consuming the majority of the Bandwidth?
Which inbound/ outbound traffic has consumed the most Bandwidth in the last week/month?
Pricing of the package
Select User Management View Bandwidth Usage Report to view the report
Screen View Bandwidth Usage graph


Live graph plot for current bandwidth usage
Click to get current Displays currently used bandwidth by live users in the graphical
bandwidth usage format
Bandwidth report
View Graph Generates graph
Select any one
Gateway wise Displays list of Gateways defined, click the

Gateway whose data transfer report is to be generated
Pool wise Displays list of pools defined, click the pool whose
data transfer report is to be generated
Total Generates total (all gateways and host groups) data

transfer report. Also generates Live user report
Graph period Generates graph for time interval selected
Click Graph period to select

Today
Yesterday
Weekly
Monthly
Yearly
Table View Bandwidth Usage graph screen elements
It generates five types of graphical reports:
Live Graph Graph shows time and live users connected to Internet. In addition, shows minimum,
maximum and average no. of users connected during the selected graph period. This will help in
knowing the peak hour of the day.
X axis Hours
Y axis No. of Users
Peak Hour Maximum no. of live users
Screen - Bandwidth usage - Live Users graph
Total Data transfer Graph shows total data transfer (upload + download) during the day. In addition,
shows minimum, maximum and average data transfer.

X axis Hours
Y axis Total data transfer (upload + download) in KB/Second
Maximum
X axis Hours data transfer
Y axis Total data transfer (upload + download) in KB/Second
Minimum
data
Screen - Bandwidth usage - Total Data transfer graph
Composite Data transfer - Combined graph of Upload & Download data transfer. Colors differentiate
upload & download data traffic. In addition, shows the minimum, maximum and average data transfer
for upload & download individually
X axis Hours
Y axis Upload + Download in Bits per Second
Orange Color - Upload traffic

Blue Color Download traffic
Screen - Bandwidth usage - Composite Data transfer graph
Download Data transfer - Graph shows only download traffic during the day. In addition, shows the
minimum, maximum and average download data transfer
X axis Hours
Y axis Download in Bits per Second

Screen - Bandwidth usage - Download Data transfer graph
Upload Data transfer - Graph shows only upload traffic during the day. In addition, shows the
minimum, maximum and average upload data transfer
X axis Hours
Y axis Upload in Bits per Second
Screen - Bandwidth usage - Upload Data transfer graph

Managing Policies
Managing Policies
Managing Surfing Quota policy
Updating Surfing Quota policy

Update Surfing quota policy to
Update allotted surfing hours and days
Update session pulse
Prerequisite
Update Right for Policy Management, Surfing Quota policy
Select Policy Management Surfing Quota policy Manage and click Policy name to
be modified
Screen Update Surfing quota policy

Managing Policies

Edit Surfing quota policy
Policy name Displays policy name, modify if required

Allotted time Displays allotted time in hours, minutes, modify if required
Or
Unlimited time Can be modified only if policy is not attached to any package
Session Pulse (in Displays session pulse
minutes)
Allotted Days Displays allotted days, modify if required
Or
Unlimited Days Can be modified only if policy is not attached to any package
Description Displays description of the policy, modify if required

Update button Updates and saves the policy
Cancel button Cancels the current operation and returns to the Manage Surfing
Quota policy page
Table Update Surfing quota policy screen elements
Note
Changes in surfing time policy come into effect dynamically

Managing Policies
Deleting Surfing Quota policy
Prerequisite
Delete Right for Policy Management, Surfing Quota policy
Not attached to any package
Select Policy Management Surfing Quota policy Manage to view the list of policies
Screen Delete Surfing quota policy

Del Select Surfing Quota policy for deletion
Click Del to select
More than one policy can also be selected

Select All Select all the policies for deletion
Click Select All to select all the policies

Delete Policy button Deletes all the selected policy/policies
Table Delete Surfing quota policy screen elements

Managing Access time policy
Updating Access time policy

Update Access time policy to
Update details of the policy
Add/remove access time details
Add/remove pricing factor details
Prerequisite
Update Right for Policy Management, Access time policy
Select Policy Management Access time policy Manage and click policy name to be
modified
Screen Update Access time policy


Access Time Policy Details
Name Displays policy name, modify if required

Default Strategy Displays the default strategy. Access is given
according to the default strategy.
Cannot be modified
Description Displays description of the policy, modify if
required

Manage Access Time Entry Allows to add access time details
button
Click Manage Access Time Entry
Refer to Add Access Time Entry for more details

Delete Access Time Entry Allows to delete access time entry
button
Refer to Delete Access Time Entry for more
details
Table Update Access time policy screen elements
Adding Access Time Entry to Policy

It is possible to override the default access strategy applied by Access time policy. You can define a
different strategy for each day of the week, same strategy for every day of the week, or different
strategy only for certain hours of each day.
Screen Add Access Time Entry

Access Time Entry Details
Policy Name Displays name of the Access time policy to which details will be added
Description Displays policy description
Weekday Modifies the access restriction for the selected weekday
Specify weekdays for which the new access strategy is to be applied i.e. the
specified strategy will override the default strategy of policy.
Select weekday

Start time(HH:mm) Overrides the restriction placed by the Access time policy between the
& selected time and weekday
Stop time(HH:mm)
Click Start time list to select start time
Click Stop time list to select stop time
Start & stop time cannot be same

Access Type Specify new access strategy
Selected access type is applied during the selected weekday and time i.e.
overrides the restriction placed by the access time
Allow strategy allows access during the specified time
Disallow strategy disallows access during the specified time
Pricing Factor allows to define different rate for the specified time/duration
User is accounted as per the price specified in the Package but if pricing
factor is specified the user will be accounted as per the pricing factor if
accesses during the specified time.
Pricing Factor Pricing Factor is specified in percentage
(only if Access
Type is Pricing
Factor)
Add Access policy Creates the policy details for the selected weekday
button
Cancel button Cancels the current operation and returns to the Edit Schedule page
Table - Add Access Time Entry screen elements
Note
Changes in Access time policy come into effect dynamically and apply to all the packages attached with
policy
Deleting Access Time Entry from Policy

Del Select access time entry to be deleted
Click Del to select
More than one access time entry can also be

selected
Select All Selects all the access time entries
Click Select All to select all the entries

Delete Access Time Deletes the selected entries
Entry button
Table - Delete Access Time Entry screen elements

Deleting Access Time policy
Prerequisite
Delete Right for Policy Management, Access time policy
Select Policy Management Access time policy Manage to view list of policies
Screen Delete Access time policy

Del Select policy to be deleted
Click Del to select

Select All Selects all the policies
Click Select All to select all policies

Delete Policy button Deletes the selected policies
Table Delete Access time policy screen elements

Managing Bandwidth policy
Updating Bandwidth policy

Update Bandwidth Policy to
Modify schedule details of policy
Add/remove IP addresses attached to the IP address based policy
Modify bandwidth values
Prerequisite
Update Right for Policy Management, Bandwidth policy
Select Policy Management Bandwidth policy Manage and click the policy name to
be modified
Updating Pool based Bandwidth policy
Screen Update Pool based Bandwidth policy

Bandwidth Policy details
Name Displays the Bandwidth policy name, modify if required
Show Members link Opens a new browser window and displays bandwidth
restriction details and the member pools of the policy
Click Close to close the new window

Policy based on Displays for whom the bandwidth policy is created. Bandwidth
policy can be created for a Pool, user or IP address
Cannot be modified

Description Displays the policy description, modify if required

Configure Default Values (Will be applied all the time)
Implementation On Displays how bandwidth restriction is implemented by policy
Bandwidth restriction can be applied on uploading,

downloading or both.
Cannot be modified
Total Bandwidth (in Displays total bandwidth usage restriction for pool users,
KB) modify if required
Specify maximum bandwidth that pool users are allowed to

use

kbps
Cancel button Cancels the current operation and returns to Manage
Table Update Pool based Bandwidth policy screen elements
Updating User based Bandwidth policy
Screen Update User based Bandwidth policy


Bandwidth Policy Details
Show members link Opens a new browser window and displays bandwidth
restriction details, schedule details and the members/users of
the policy

Cannot be modified
Default values to be applied all the time
Implementation on Displays how bandwidth restriction is implemented by policy

Cannot be modified
Total Bandwidth Displays assigned total bandwidth value, modify if required
and TOTAL Implementation Restricts total bandwidth which users can use
type)
Upload Bandwidth Displays assigned Upstream bandwidth value, modify if
(Only for Strict Policy type required
and INDIVIDUAL
Implementation type) Restricts Upstream bandwidth usage for user
Download Bandwidth Displays assigned Downstream bandwidth value, modify if
and INDIVIDUAL
Implementation type) Restricts Downstream bandwidth usage for user
Guaranteed Burstable (in KB) Displays assigned Guaranteed and Burstable total bandwidth
(Only for Committed Policy user can use, modify if required
type and TOTAL
Implementation type) Guaranteed bandwidth is the minimum guaranteed bandwidth
and burstable bandwidth is the maximum bandwidth that a
user can use, if available
Guaranteed Burstable upload Displays assigned Guaranteed and Burstable amount of
(in KB) upstream bandwidth, modify if required
(Only for Committed Policy
type and Individual Minimum bandwidth allowed is 2 kbps and maximum is 4096
Guaranteed Burstable Displays assigned Guaranteed and Burstable amount of
Download (in KB) downstream bandwidth, modify if required
Policy type Displays type of bandwidth restriction applied
If Strict restriction is applied, user can not exceed the defined

bandwidth limit.
If Committed restriction is applied, user is allocated the

guaranteed amount of bandwidth and can draw bandwidth up

to the defined burstable limit, if available.
Cannot be modified
Update button Updates and saves the changes
Cancel button Cancels the current operation and returns to the Manage
Add Details button Allows to attach schedule to override default bandwidth
restriction
Click Add details

To add schedule details refer to Attaching Schedule based
details
Table Update User based Bandwidth policy screen elements
Updating IP Address based Bandwidth policy
Screen Update IP Address based Bandwidth policy


Bandwidth Policy Details
Show members link Opens a new browser window and displays bandwidth
restriction details, schedule details and the members/users of
the policy

Cannot be modified
Default values to be applied all the time
Implementation on Displays how bandwidth restriction is implemented by policy

Cannot be modified
Total Bandwidth Displays assigned total bandwidth value, modify if required
and TOTAL Implementation Restricts total bandwidth which users can use
type)
Upload Bandwidth Displays assigned Upstream bandwidth value, modify if
and INDIVIDUAL
Implementation type) Restricts Upstream bandwidth usage for user
Download Bandwidth Displays assigned Downstream bandwidth value, modify if
and INDIVIDUAL
Implementation type) Restricts Downstream bandwidth usage for user
Guaranteed Burstable (in KB) Displays assigned Guaranteed and Burstable total bandwidth
(Only for Committed Policy user can use, modify if required
type and TOTAL
Implementation type) Guaranteed bandwidth is the minimum guaranteed bandwidth
and burstable bandwidth is the maximum bandwidth that a
user can use, if available
Guaranteed Burstable upload Displays assigned Guaranteed and Burstable amount of
(in KB) upstream bandwidth, modify if required
Guaranteed Burstable Displays assigned Guaranteed and Burstable amount of
Download (in KB) downstream bandwidth, modify if required
Policy type Displays type of bandwidth restriction applied
If Strict restriction is applied, user can not exceed the defined

bandwidth limit.
If Committed restriction is applied, user is allocated the

guaranteed amount of bandwidth and can draw bandwidth up

to the defined burstable limit, if available.
Cannot be modified
Update button Updates and saves the changes
Cancel button Cancels the current operation and returns to the Manage
Add Details button Allows to attach schedule to override default bandwidth
restriction
Click Add Detail
Refer to Adding Schedule to User/IP Address based

Bandwidth policy for more details
Add IP Address button Bandwidth policy will be applicable to the selected IP
Address(s)
Click Add IP Address
Refer to Adding IP Address to IP Address based Bandwidth

policy for more details
Table Update IP Address based Bandwidth policy screen elements
Adding Schedule to User/IP Address based Bandwidth policy
which schedule is to be added

Screen Attaching Schedule to User/IP Address based Bandwidth policy

Bandwidth restriction details
Policy name Displays policy name
Policy type Displays type of bandwidth restriction applied by policy, modifiy if required
If Strict restriction is applied, user can not exceed the defined bandwidth
limit.
If Committed restriction is applied, user is allocated the guaranteed amount

of bandwidth and can draw bandwidth up to the defined burstable limit, if
available.
Implementation on Displays how bandwidth restriction is implemented by policy, modify if
required
Bandwidth restriction can be applied on uploading, downloading or total

(both).
Click Total to implement bandwidth restriction on the Total (Upstream +

Downstream) usage
Click Individual to implement bandwidth restriction on the Individual

Total Bandwidth(in Displays maximum bandwidth that users are allowed to use, modify if
KB) required
(Only for Strict
Policy type and Restricts total bandwidth which users can use
TOTAL
Implementation) Minimum bandwidth allowed is 2 kbps and Maximum is 4096 kbps
Upload Bandwidth Displays maximum amount of upload bandwidth assigned by the policy,
(Only for Strict modify if required
Policy type and
INDIVIDUAL Restricts Upstream bandwidth usage for user
Implementation
type) Minimum bandwidth allowed is 2 kbps and Maximum is 4096 kbps
Download Displays maximum amount of download bandwidth assigned by the policy,
Bandwidth modify if required
(Only for Strict
Policy type and Restricts Downstream bandwidth usage for user
INDIVIDUAL


type)
Guaranteed Guaranteed bandwidth is the minimum guaranteed bandwidth and
Burstable (in KB) burstable bandwidth is the maximum bandwidth that a user can use, if
(Only for available
Committed
Policy type and Displays Guaranteed and Burstable total bandwidth user can use, modify if
TOTAL required
Implementation
type) Minimum bandwidth allowed is 2 kbps and maximum is 4096 kbps
Guaranteed Displays Guaranteed and Burstable amount of upstream bandwidth
Burstable Upload assigned by policy, modify if required
(in KB)
(Only for Minimum bandwidth allowed is 2 kbps and maximum is 4096 kbps
Committed
Policy type and
Individual
Implementation
type)
Guaranteed Displays Guaranteed and Burstable amount of downstream bandwidth
Burstable assigned by the policy, modify if required
Download (in KB)
(Only for Minimum bandwidth allowed is 2 kbps and maximum is 4096 kbps
Committed
Policy type and
Individual
Implementation
type)
Schedule During the specified schedule, instead of policy bandwidth restriction,
schedule bandwidth restriction will be applicable
Click Schedule list to select

Show details link Opens the new browser window and displays the details of the schedule
selected

Create button Creates and saves the schedule
Cancel button Cancels the current operation and returns to the Manage Bandwidth policy
page
Table Attaching Schedule to User/IP Address based Bandwidth policy screen elements
Removing Schedule to User/IP Address based Bandwidth policy
Select Policy Management Bandwidth policy Manage and click the policy name
from which schedule is to be removed

Screen Removing Schedule from User/IP Address based Bandwidth policy

Select Selects the Schedule(s) detail for deletion
More than one schedule details can also be selected

Select All Selects all the details for deletion
Click Select All to select all the details

Remove Detail button Removes the selected schedule(s) detail
Table Removing Schedule from User/IP Address based Bandwidth policy screen elements
Adding IP Address to IP Address based Bandwidth policy
which IP Address is to be added

Screen Adding IP Address to IP Address based Bandwidth policy

Pool name Bandwidth policy will be applicable to IP addresses of the selected pool
Click Pool name list to select. Opens a new page and allows to select
IP address(s)
Select Select IP address(s)
More than one IP address can also be selected

Select All Selects all the IP addresses
Apply Restriction Applies bandwidth restriction to the selected IP addresses
button
Click Apply restriction
Cancel button Cancels the current operation and returns to the Manage Bandwidth
policy page
Table Adding IP Address to IP Address based Bandwidth policy screen elements
Removing IP Address from IP Address based Bandwidth policy
Select Policy Management Bandwidth policy Manage and click the policy name
from which IP Address(s) are to be removed

Screen Removing IP Address from IP Address based Bandwidth policy

Select Selects the IP addresses(s) to be removed from the
policy
More than one IP Address can also be selected

Select All Selects all the IP Address(s) for removal
Click Select All to select all the IP Address(s)

Remove Detail button Removes the selected IP Address(s)
Table Removing IP Address from IP Address based Bandwidth policy screen elements
Note
1. Changes in User based and IP address based bandwidth policy come into effect dynamically
2. Changes in Pool based bandwidth policy come into effect only after restarting the Management
services from Console. Refer to Console Guide to restart Management services from the Console
Deleting Bandwidth policy
Prerequisite
Update Right for Policy Management, Bandwidth policy

Select Policy Management Bandwidth policy Manage to view the list of policies
Screen Delete Bandwidth policy

Del Select policy to be deleted
Click Del to select

Select All Selects all the policies
Click Select All to select all policies

Delete button Deletes the selected policies
Table Delete Bandwidth policy screen elements

Managing Schedule
Managing Schedule
Updating Schedule
Update schedule to modify:
Schedule Name
Description
Add Schedule Entry details
Delete Schedule Entry details
Prerequisite
Update Right for Policy Management, Schedule
Select Policy Management Schedule Manage and click the schedule name to be
modified
Screen Update Schedule

Schedule details
Schedule name Displays schedule name, modify if required
Description Displays schedule description, modify if required
Save button Saves the modified details
Cancel button Cancels the current operation and returns to the

Managing Schedule
Manage Schedule page

Schedule Entry
Displays the list of schedule entries
Add Schedule Entry Allows to add the schedule entry details
button
Refer to Add Schedule Entry details for more details
Delete Schedule Entry Allows to delete the schedule entry details
button
Refer to Delete Schedule Entry details for more details
Table Update Schedule screen elements
Adding Schedule Entry details
Select Policy Management Schedule Manage and click the schedule name to which
the schedule entry details is to be added
Screen - Add Schedule Entry details

Schedule Details
Schedule Name Displays schedule name to which the details will be
added
Schedule Description Displays schedule description
Weekday Specify weekdays for which the schedule is to be applied
Select weekday
Start time & stop time Specify access hours/duration

Managing Schedule
Start & stop time cannot be same

Add Schedule Detail Creates & attaches the schedule details for the selected
button weekday
Cancel button Cancels the current operation and returns to the Edit
Schedule page
Table - Add Schedule Entry details screen elements
Removing Schedule Entry details
Select Policy Management Schedule Manage and click the schedule name from which
the schedule entry details is to be removed
Screen - Remove Schedule Entry details

Del Select Schedule Entry detail to be deleted
Click Del to select Schedule Entry details
More than one Schedule Entry details can also be

selected
Select All Selects all the Schedule Entry details
Click Select All to select all the Schedule Entry

details
Delete Schedule button Deletes the selected Schedule Entry detail(s)
Table - Remove Schedule Entry details screen elements

Managing Schedule
Deleting Schedule
Prerequisite
Delete Right for Policy Management, Schedule
Select Policy Management Schedule Manage to view the list of schedules
Screen Delete Schedule

Del Select schedule to be deleted
Click Del to select schedule
More than one schedule can also be selected

Select All Selects all the schedules
Click Select All to select all the schedules

Delete button Deletes the selected schedule(s)
Table Delete Schedule screen elements

Managing Pool
Managing Pool
Search Node
Use Search Node Tab to search node based on: IP address
Prerequisite
Update right for User management, Pool management
Select User Management Pool Management Search Node
Screen Search Node

Search Criteria
Enter IP address Search criteria
Search button Searches IP address based on the above criteria
Click to search
Table Search Node screen elements
Example Search
Result
Criteria
1 List of nodes whose address contains 1
192 List of nodes whose address contains 192
192.9.203.203 Node whose address is 192.9.203.203
Updating Pool
Update Pool to
Change pool name
Add node(s) to pool
Delete node(s) from pool

Managing Pool
Change bandwidth policy of pool
Prerequisite
Update Right for User Management, Pool
Select User Management Pool Management Manage and click the pool name to be
modified
Screen Update Pool

Pool Details
Pool name Displays Pool name, modify if required
Is Pool Public Displays whether pool is of Public IP addresses or not,
modify if required
Bandwidth policy Displays bandwidth policy attached, modify if required
Click View Details link to view bandwidth restriction details

Description Displays description of the pool, modify if required
Show Nodes link Displays pool IP addresses. Allows to Add node, Delete
node
Click Show nodes
Click Add Node

To add node refer to Add node
Click Delete Node

To delete node refer to Delete node
Click Cancel to return to the Search Node page

Update button Updates and saves the details
Cancel button Cancels the current and return to the Search Node page
Table Update Pool screen elements
Adding Node to a Pool

Managing Pool
Select User Management Pool Management Manage and click the pool name to
which node is to be added
Screen Add Node to Pool

Machine Details
IP Address Specify IP Address of the Node to be added to the pool
Range link Click to add range of IP Address(s)
Machine name Specify Machine name for the IP addresses
Create button Adds the nodes to the pool
Table Add Node to Pool screen elements
Deleting Node from Pool
Select User Management Pool Management Manage and click the pool name from
which node is to be deleted
Prerequisite
Not assigned to any User

Managing Pool
Screen Delete Node from Pool

Select Select the IP address of the node for deletion
More than one node can also be selected

Select All Selects all the nodes for deletion
Click Select All to select all the nodes

Delete button Deletes the selected Node(s)
Table Delete Node from Pool screen elements
Deleting Pool
Prerequisite
Delete Right for User Management, Pool
Any of the Pool IP address not assigned to any user
Select User Management Pool Management Manage to view the list of pools

Managing Pool
Screen Delete Pool

Select Select the pool(s) for deletion
More than one pool can also be selected

Select All Selects all the pools for deletion
Click Select All to select all the pools

Delete button Deletes the selected pool(s)
Table Delete Pool screen elements

Managing Package
Managing Package
Updating Package
Update package to
Change the surfing time policy if package is not attached to any user
Change the access time & bandwidth policy
Change Package price
Add/delete/change renewal rules
Prerequisite
Update Right for Package Management, Package
Select Package Management Package Manage and click package name to be

modified
Screen Update Registration Package

Managing Package
Screen Update Registration/Renewal and Renewal only Package

Package information
Package name Displays package name, modify if required
Show package members Opens a new browser window and displays members of the package
button
Connection Type Displays the Connection Type based on which the Package is
created
Cannot be modified
Package Type Displays whether the created package is registration package,
registration/renewal package or renewal only package.
Registration package One time package which cannot be renewed

on expiry
Renewal package Package which can be renewed on expiry
If you select registration/renewal, then package will be created and

will also be able to renew on expiry
Renewal rules are to be defined if package type is

registration/renewal or renewal only. Refer Define Renewal Rules for
more details on defining renewal rules.
Surfing quota policy Displays name of Surfing quota policy attached to the package.
Change Policy button Click to change surfing quota policy attached to policy.
(Only if Connection Type
is User) Opens a new browser window and allows to select surfing quota
policy
Select policy and click Done to change surfing quota policy for

Managing Package
package
Select Cancel to cancel the operation and return to Edit Package

page
Time allotted (HH:mm) Displays time allotted in Surfing time policy
Expiry date Displays Expiry date of Surfing time policy
Access time policy Displays name of Access time policy attached to the package
To change
Click Access time policy list to select
To view the details of the access time policy

Click View details
Bandwidth policy Displays name of Bandwidth policy attached to the package
To change
To view the details of the bandwidth policy

Click View details
Package price Displays package price, modify if required
Update button Updates and saves the Package details
Cancel button Cancels the current operation and returns to the Manage Package
page
Renewal Rules
Displays list of renewal rules defined for the package
Add button Allows to define a new renewal rule
Click to define
Refer to Define Renewal Rules for more details

Delete button Allows to delete the renewal rule
Refer to Delete Renewal Rules for more details

Table Update Package screen elements
Deleting Package
Prerequisite
Delete Right for Package Management, Package
Not attached to any user
Select Package Management Package Manage to view list of packages created

Managing Package
Screen Delete Package

Del Select package to be deleted
Click Del to select
More than one package can also be selected

Select All Selects all the packages
Click Select All to select all the packages

Delete button Deletes the selected package(s)
Table Delete Package screen elements

Managing User
Managing User
Searching User
Select User Management Manager Users Search Users to search user
Screen Search User
Screen Search User Result

Search Criteria
Enter Username OR Customer name Search criteria
OR IP address OR Mac address
Search User button Searches user based on the above
criteria
Click to search
Table Search User screen elements
Search criteria Result

Mark All the details of user MARK
M List of Users starting with M

Managing User
192.9.203.203 Details of the User whose address is

192.9.203.203
102 List of Users whose address starts with 102
Live Users
Use Live users page to
view list of all the currently logged in Users
modify user details
send message to any live user except Leased line user
disconnect any live user
Prerequisite
Update Right for User Management, Manage Users
Select User Management Live Users Manage Live Users to view list of currently
logged in users
Screen Live Users

Managing User

Total Users Displays currently connected users
Connected
Current System time Displays current system time in the format - Day, Month
Date,HH:MM
User name Displays name with which user has logged in
Click User name link to View/Update user details

User Type Displays User type
Connected from Displays IP address of the machine from which user has
logged in
Public IP Displays Public IP address if User has logged in using
Public IP
Start time Displays login time
Time Displays total time used in hours and minutes by the user
Upload Data transfer Displays Data uploaded by the user
Download Data Displayed Data downloaded the user
transfer
Bandwidth Displays average bandwidth (Upload + Download) used in
last 5 minutes by the user
Select Select User for sending message or disconnecting
More than one User can also be selected

Send Message button Sends message to the selected Live User(s).
Click to send
Disconnect button Disconnects selected Live User(s)
Table Live Users screen elements
Updating User
Update user to
change personal details and/or Password
change package and policies
change login restriction
bind MAC Address with IP Address
reset MAC Address
deactivate and Delete Users
renew User
view Users account details
Prerequisite
Update Right for User Management, Manage Users
Select User Management Users Manage Active Users and click the username
whose details is to be modified

Managing User
Select User Management Users Manage De-active Users and click the username
whose details is to be modified
To Click
View User Accounts details User My Account
Refer to User My Account for more details

Change the personal details or password Edit personal details/Change Password
of the User
Refer to Change Personal details for more
details
Change the User Package Change Package
Refer to Change Group for more details

Change Access time policy assigned to Access Time policy list
the User
Refer to Change Individual Policy for more
details
Change Bandwidth Policy assigned to the Bandwidth policy list
User
Refer to Change Individual Policy for more
details
Change Data Transfer policy assigned to Data transfer policy list
the User
Option available only if Data Transfer add Refer to Change Individual Policy for more
on module is registered details
Change Login Restriction of the User Change Login restriction button
Refer to Change Login Restriction for

more details

Managing User
Screen Edit User

Save button Saves the modified details
Renew User button Reapplies all the current policies and renews user
Used time is reset to 0 (zero)

Allotted time and Expiry date will be set as specified in the
package
Refer to Renew User for more details

User My Account Opens a new window and displays user account details
Click to view/update the my account details
Refer to User My Account

Username Displays username with which the user logs on

Managing User
Cannot be modified
Edit Personal details/Change Allows to change the Users personal details and login
Password button password
Click Edit Personal details to change
Refer to Personal details table for more details

Customer Name Displays User/Customer/Employee name
Cannot be modified
BirthDate Displays Birth date of User
Email Displays Email ID of User
User type Displays User type
Customer ID Autogenerated unique customer id which helps in identifying
the from where user has logged in and belongs to which zone
Customer Id is generated from server id and zone id (if Zone

management add on module is registered)
Policy Information
Package Displays Package assigned to the User
Change Package button Allows to change the package
Opens a new window and allows to select a new package
Click to change
Time Allotted to User (HH:mm) Displays total time allotted to User based on surfing quota
policy, modify if required
User Policy Expiry Date Displays Expiry date, modify if required
Time used (HH:mm) Displays total time used by the User
Cannot be modified
Access Time Policy Displays currently assigned Access Time policy to the User,
modify if required
To view the details of the Access Time policy

Click View details
Refer to Change Individual Policy on how to change the

assigned policy
Bandwidth policy Displays currently assigned Bandwidth policy to the User
To view the details of the bandwidth policy

Click View details

assigned policy
Data transfer policy Displays currently assigned data transfer policy to the User
(Option available only if Data
transfer Management add on To view the details of the Data transfer policy
module is registered) Click View details

assigned policy
Login Restriction
Display currently applied login restriction to the User

Managing User
Change login restriction button Click to change user login restriction applied
Refer to Change User Login restriction for details

Bind to MAC Address Displays whether MAC address is binded with IP address or
not
MAC Address is unique for each machine
Click to enable
Enable to places an additional layer of security. If enabled,

MAC Address will be stored the first time user logs on. If user
tries to access Internet from any other machine by changing IP
Address, user will not be able to log on.
MAC Address Displays MAC Address of the machine from where the user
has logged on. In case of Lease line user MAC Address is
specified manually.
Invoice Information
Generate Invoice Generates invoice for Prepaid Package users
Table Edit User screen elements
Changing Personal details
Screen Change Personal details

Managing User

Username Displays the name with which user has logged in
Cannot be modified
Name User name, modify if required
New password Type the new password
Re-enter New password Re-enter new password for confirmation
Birth date Displays birth date of user, modify if required
Use Popup Calendar to change

Email Displays Email ID of the user, modify if required
User type Displays User type, modify if required
Contact Information
Address1, Address2, Displays the complete address, modify if required
City, State, Zip, Phone
number
Update button Updates and saves the changes made
Cancel button Cancels the current operation and returns to Edit User page
Table Change Personal details screen elements
Changing Package
Screen Change Package

Managing User

Change Package button Click to modify the package
Open new window and displays list of packages

Select Select package
Done button Applies selected package to the user
Resets used hours to zero

Resets allotted time and Expiry date as per the newly
attached package
Cancel button Cancels the current operation and return to the Edit
User page
Table Change Package screen elements
Changing Individual policy

Access Time policy Displays name of currently applied Access time policy
To change
Click Access policy list to select
Specified Access time policy overrides the package Access time

policy
Bandwidth policy Displays name of currently applied Bandwidth policy
To change
Specified Bandwidth policy overrides the package Bandwidth

policy
Data transfer policy Displays name of currently applied Data transfer policy
(Option available only
if Data Transfer To change
Management add on Click Data transfer policy list to select
module is registered)
Specified data transfer policy overrides the package data
transfer policy
Table Change Individual policy screen elements

Managing User
Change Login restriction
Screen Change Login restriction

Allowed login from all the Allows user to login from all the nodes of the Network
nodes
Allowed login from selected Allows user to login from the selected nodes only
node(s)
To select node
Click Select node
Select Pool from the Pool list
Click Select to select the IP address from which user will be
allowed to access
Click Select All to select all IP addresses i.e. user will be
allowed to access from all the nodes
Click OK
Click Close to cancel the operation
Allowed login from selected Allows user to login from the selected pool only
Pool
Select Pool from the Pool list
Save button Saves the above selection
Cancel button Cancel the current operation
Table Change Login restriction screen elements
Renewing User
Renew user if surfing hours exhausts or policy expires. According to the specified Grace Days, user is
assigned additional days even after expiry date within which if user is renewed, the remaining hours
are carried forward.
If the User renews after Grace days, then the subscription/package expires. As a result,
1. User is de-activated
2. Any unused resources are not carry forwarded

Managing User
If the User renews before expiry or within the Grace days then
1. User is activated automatically
2. Remaining hours are carried forward
3. New Expiry date is extended by subscription days and calculated as
New Expiry date = Current/Renewal date + subscription days

E.g. Subscription - 30 days package
Expiry date June -15
Grace Days 10
Renewal date June-15
New Expiry date 30 days from June-15 i.e. July-15
4. Any remaining hours are carried forward and calculated as
New Total hours = Total hours of the new package + Remaining hours at the time of
renewal (if any)
Eg. Subscription - 30 days 50 hours package
Expiry date June-15
Renewal date June-20
Grace Days 10
Used hours 40
Remaining hours at the time of renewal 10 hours
New Expiry date 30 days from 20-June i.e. July-20
Total hours 50 + 10 (unused) = 60 hours
New used hours 0 hours
Note
Remaining hours are carried forward only if renewal is done before expiry date or within the specified
Grace days
Deactivating User
If account is not renewed and package expiries, User is de-activated automatically.
Follow the steps to deactive user, in case need arises to de-activate user manually:
Select User Management Manage Users Manage Active
Click Select against the Username to be deactivated OR
Click Select All to select all the users for deactivation
Click Deactivate to deactivate all the selected users
View list of deactivated users from Manage Deactive User page

Managing User
Screen Deactivate User
Activating User
Follow the steps to activate user:
Select User Management Manage Users Manage Deactive
Click Select against the Username to be activated OR
Click Select All to select all the users for activation
Click Activate to activate all the selected users
View list of activated users from Manage Active User page
Screen Activate User

Managing User
Deleting User
As per the user status (activate & deactivate), user can be deleted from active and deactive user
page.
Prerequisite
Delete Right for User Management, Manage Users
Select User Management Users Manage Active Users to delete active user
Click Select against the Username to be deleted OR
Click Select All to delete all active users
Click Delete User to delete all the selected users
Screen Delete Active User
Select User Management Users Manage De-active Users to delete deactive user
Click Select against the Username to be deleted OR
Click Select All to delete all deactive users
Click Delete User to delete all the selected users

Managing User
Screen Delete Deactive User
User My Account
User My Account gives details like Personal details, Internet and Printer usage of a particular user.
User can change his/her password using this tab.
Administrator and User both can view these details.
1. Administrator can view details of various users from User User Manage Active and click
Username whose detail is to be checked. Click User My Account, it opens a new browser window.
2. Users can view their MyAccount details from task bar.
In the task bar, double click 24online client icon and click My Account. It opens a new window
and prompts for MyAccount login Username and Password.
Opens a new window with following sub modules: Personal, Client, Account status, Logout
Personal
Allows viewing and updating password and personal details of the user
Change Password
Select Personal Change Password

Managing User
Screen User My Account Change Password

Change Password
Username Displays the name with which user logs in
Current Password Type current password
New password Type new password
Re-enter New password Re-enter new password
Should be same as new password

Update Update and saves the changed password
Table User My Account Change Password Screen elements
Change Personal details

Select Personal Personal details
Screen User My Account Change Personal details

Username Displays the name with which user logs in

Managing User
Cannot be modified
Name Displays User name, modify if required
Birth Date Displays birth date
Use Popup Calendar to change

Email Displays Email ID of the user
Cannot be modified
Update Update the changes made
Table User My Account Change Personal details screen elements
Account status
Allows viewing Internet & Printer usage of the user
Internet Usage
Select Account Status Status
Screen User My Account View Internet Usage Status

Policy Information
Username Displays the name with which user has logged in
Registration date Displays User registration date
Last Renewal date Displays last renewal date
Package Displays user package name
Package Expiry date Displays package expiry date

Managing User
Usage Information including current usage

Time allotted to User (HH:mm) Allotted - Displays total surfing time allotted to the
user in the Surfing time policy
Used - Displays total time used by the User
Remaining Displays remaining surfing time

Upload data transfer Allotted - Displays upload data transfer allowed to
the user in the Data transfer policy
Used - Displays upload data transfer used by the

User
Remaining Displays remaining upload data transfer

Download data transfer Allotted - Displays download data transfer allowed to
the user in the Data transfer policy
Used - Displays download data transfer used by the

User
Remaining Displays remaining download data

transfer
Total data transfer Allotted - Displays total data transfer allowed to the
user in the Data transfer policy
Used - Displays total data transfer used by the User
Remaining Displays remaining total data transfer

Internet Usage information for selected period
IP address IP address from where User has logged in
Start time Session logon time
Stop time Session stop time
Used time Total time used
Effective session
Download data Data downloaded during the session
Upload data Data uploaded during the session
Total Data transfer Total data transferred during the session
Table User My Account View Internet Usage Status screen elements
Renewal
Allows viewing renewal history of the user
Renewal History
Select renewal Renewal History to view the detailed renewal history.

Managing User
Screen User My Account Renewal History
Invoice
Allows viewing invoice history
Select Renewal Renewal History to view list of invoices generated
Bandwidth Usage
Allows viewing invoice history
Select Bandwidth Usage Bandwidth Report to view list of invoices generated

Managing Services

Access control list is used by Administrators for controlling user access to information or resources
and is typically implemented by granting rights for access. It is a mechanism for limiting access to
certain information based on users' identity and their membership in the predefined groups.
24online has seven predefined user types namely :

Administrator
Manager
Operator
User Subscriber
Leased Line User Subscriber
Zone Manager (only if Zone Management module is registered)
Zone Operator (only if Zone Management module is registered)
Default Access rights
Each module has a visibility right i.e. Module will be visible on screen only if the User is given visibility
right of that module.
Each user type has a set of default access privileges/rights or permissions, which controls the kind of
additions and modifications each user makes. User can perform all or any of the four tasks: Add,
Delete, View & Update as per the rights assigned. Default rights can be changed if required.
Changing Visibility rights
Select System Management ACL Access Control to open the access control page

Managing Services

Select User type
User type Select User type for whom the default rights are to be
changed
Click User type to select the User group

Description Displays User type description
Modules
Module Displays complete list of Modules
Click Module to grant the individual operation right for the

selected User Type
Visibility Shows whether the selected User Type has the visibility
right for the respective module or not
If
Checked Module is visible
Not checked Module will not be visible
Update button Saves the granted rights
Changing Modules & Sub modules default right
Select System Management ACL Access Control to open the access control page

Managing Services
Select the User Type for whom the default rights are to be changed
Click Module name for which the default rights are to be changed
Change the rights
Click Update to save the changes

Managing Services
Managing Services
Use Services tab to Start/Stop and Enable/Disable Autostart various configured servers. According to
the requirement, one can Start, Stop, Enable or Disable the services.
Types of the servers available:

1. DHCP
2. DNS
3. Mail server
4. 24online server
Select System Management Services
Screen Manage Services

Service name Name of the server
Status Status of the respective server
Running if server is on
Stopped if server is off
Commands Starts or stops the respective servers
Enables or disables Autostart
Refer to Action table

Table Manage Services screen elements

Managing Services
Button Usage
Start Starts the Server
For configured servers whose status is Stopped

Stop Stops the server
For configured servers whose status is Started

Enable Autostart Automatically starts the configured server with the
startup of 24online server
Disable Autostart Disables the Autostart process
Restart Restarts 24online server
Only for 24online server All the servers with Enable Autostart will restart
Shutdown Shutdown 24online server
Only for 24online server All the servers will be stopped

Table Manage Services - Actions

Managing Network
Managing Network
Viewing Interface configuration
Prerequisite
View Right for System Management, Network
Select System Management Network Interface Configuration
Screen View Interface Details

Displays list of all the defined Internal Interface(s)
Internal Interface Interface which connects server with clients
By default, eth0 is termed as Internal Interface

IP Address Displays IP address of Internal Interface
Netmask Displays Netmask
Displays list of all defined External Interface(s)
External Interface name Interface which connects server to the external network
By default, eth1 is termed as External Interface

IP Address Displays IP address of External Interface
Netmask Displays Netmask
Table View Interface Details screen elements
Note
One can assign or bind more than one IP address to the same Ethernet or the Network card. These are
Aliases. It is possible to define Aliases for both Internal as well as External network. Maximum eight IP
addresses (Aliases) can be bound to a single Network card.

Managing Network
Updating DNS configuration

A Domain Name Server translates domain names to IP addresses. You can configure the domain
name server for your network as follows. One can add multiple Domain Name Servers (DNS).
24online server process the DNS requests as per the DNS Order. Administrator can also
enable/disable DNS traffic redirection to 24online.
Prerequisite
Update Right for System Management, Network
Select User Management Network Configure DNS
Screen Configure DNS

DNS List
Displays list of Domain name servers
List order indicates preference of DNS. If more than one Domain

name server exists, query will be resolved according to the order
specified.
Add button Allows to add IP address of Domain Name Server
Multiple DNS server can be defined
Click Add
Type IP address
Click OK
Remove button Allows to remove IP address of Domain Name Server
Click IP address to select

Click Remove

Managing Network
Move Up button Changes the order of server when more than one DNS server
defined
Moves the selected Server one step up
Click IP address which is to be moved up

Click MoveUp
Move Down button Changes the order of server when more than one DNS server is
defined
Moves the selected Server one step down
Click IP address which is to be moved down

Click Move Down
Save button Updates the DNS details and order, if modified
Click Save
Redirect DNS traffic to local DNS Server
DNS traffic Redirects all the DNS traffic to 24online
redirection
Click Enable to redirect
Table Configure DNS screen elements
Define alternate DNS so that whenever the local DNS is down, query can be resolved through
alternate DNS.
To add multiple DNS repeat the above-described procedure. Use the up & down buttons to change
the order of DNS. If more than one Domain name server exists, query will be resolved according to
the order specified.

Managing Network
SECTION
6
Product Licensing and
Updates
Product Version Information
To check which version of 24online is installed, and determine the product ID number and User
license of your copy,
Click 24online icon (on the rightmost corner of the screen) to get the information OR
Select Help About About
Screen About 24online
Module License
There are certain add on modules which are not included in the basic 24online package. These
modules are not part of the default installation but enabled on request. Customer has to procure
different license for enabling any of these add on modules.
Select Help Register 24online Module License to view the list of Add on modules.
Screen shows whether these modules are registered or not and displays license expiry date if
registered.

Managing Network
Screen Add on Modules Registration
Status - Demo, if demo version of the module running

Status - Unregistered, if the module is not registered
To register a module click the module name link, it will open the module registration form.
Screen Module Registration

Module Registration form
Public key Displays public key
Product ID Specify the Product ID
Unique ID Specify the Unique ID
External Proxy Server Information

Managing Network
(Only if HTTP proxy server is used to connect to Web)

Proxy Server Provide HTTP proxy server setting (name or IP
address) to connect to 24online registration
server
Proxy Port Provide Port on which proxy server runs if
different than default port (80)
Username Provide Username with which to log on to proxy
server (if configured)
Password Provide Password (if configured)
Register button Registers the module
Register Demo button Registers module as a demo copy
Demo copy expires after 15 days

Table Module Registration screen elements
Upgrade 24online
With new features and bug fixes coming on a regular basis, Customers needs to be informed of the
new version. Check new version provides the facility to check if any new version is available or not.
Upload Upgrade Version is used to upload the selected file for upgrading the currently installed
version.
Prerequisite
Update Right for Help, Upgrade 24online
Check New Version

This sub tab checks for any new version available at the 24online site and provides the features and
the download URL link. If new version is not available then you will be getting the message No
upgrade available for the current version.
Select Help Upgrade 24online Check New Version

T T
Screen Check New version
Steps to Upgrade to new version
Click New features URL to view the new features and bug fixes of the new version
Click Download URL
File Download dialog box will open
Select option Save this program to disk
Save As dialog box will appear asking location for saving the file
Give an appropriate location and save the file on your computer

Managing Network
Refer to Upload Upgrade Version to upload the downloaded file
Upload Upgrade Version

This is the next step after downloading the new version.
Click Browse to select the downloaded file
Click Upload button to upload.
Select Help Upgrade 24online Upload Upgrade Version

T T T T
Screen Upload Upgrade Version
Company Information
Use to update the company information provided at the time of registration
Select Help Company Information to view the company details.

Managing Network
Screen Company details

Company Information
Company name Displays company name under which 24online is
registered
Cannot be modified
Contact person Displays name of the contact person in the
company, modify if required
Address, City, State, Displays complete address of the company,
Country, Zip, Phone, Fax modify if required
Email ID Display Email ID of the contact person
Invoice Terms and Conditions
Term1, Temr2, Term3 Specify invoice terms and conditions
Update button Updates and saves any modified details
Table Company details screen elements

Managing Network
Download Client
24online Client supports Users using following platforms:
Windows Enables Users using Windows Operating System to log-on to 24online Server
Linux Enables Users using Linux Operating System to log-on to 24online server
HTTP Enables Users using any other Operating System than Windows & Linux to log-on
Select Help Download Clients Download 24online Client to download required

Client
Screen Download Clients
Download Documentation
Select Help Help Documentation to download various guides

Managing Network
Screen Download Documentation screen

24online User Guide
Menuwise Screen Index
Screen HTTP login page.................................................................................................... 19

Screen - HTTPS login page .................................................................................................. 20
Screen Create Surfing quota policy ................................................................................... 24
Screen Create Access time policy ..................................................................................... 27
Screen Create Pool based Bandwidth policy..................................................................... 30
Screen Create Strict Bandwidth policy............................................................................... 32
Screen Create Committed Bandwidth policy ..................................................................... 32
Screen Assigning Bandwidth policy to IP address............................................................. 36
Screen Define Schedule .................................................................................................... 38
Screen - Assigning Schedule to Bandwidth policy................................................................ 39
Screen - Create Pool ............................................................................................................ 42
Screen Create Package..................................................................................................... 44
Screen Create Package for Leased line users .................................................................. 45
Screen Define Package Renewal rules ............................................................................. 47
Screen Delete Package Renewal rules screen elements .................................................. 48
Screen - Register User ......................................................................................................... 50
Screen Restrict Administration Console Access ................................................................ 53
Screen Create User Type .................................................................................................. 55
Screen Delete User Type................................................................................................... 56
Screen Define Firewall rule................................................................................................ 58
Screen Change Firewall Rule Order .................................................................................. 61
Screen - Deleting Firewall Rule ............................................................................................ 61
Screen Configure Cache.................................................................................................... 62
Screen Configure Cache - Manage Keywords................................................................... 64
Screen Configure Cache - Manage File Extension............................................................ 64
Screen Define External Cache........................................................................................... 65
Screen - Adding Domains for External Caching ................................................................... 66
Screen - Removing Domains from External Caching ........................................................... 67
Screen Add WCCP router.................................................................................................. 68
Screen Remove WCCP router........................................................................................... 68
Screen - Add Cache Routing policy ...................................................................................... 70
Screen - Remove Cache Routing policy ............................................................................... 71
Screen Set Backup Schedule ............................................................................................ 73
Screen Backup Data .......................................................................................................... 74
Screen Restore Data ......................................................................................................... 75
Screen Configure Autopurge utility .................................................................................... 76
Screen Purge Logs ............................................................................................................ 77
Screen Customize Client Messages .................................................................................. 78
Screen Set Client Preferences screen elements ............................................................... 82
Screen - Setting Customized Images in My Account page................................................... 84
Screen Set Mailing Schedule for Proactive reports ........................................................... 85
Screen Set Mailing Schedule for Remaining Usage Proactive report................................ 85
Screen Set Mailing Schedule for Admin Activities Log Proactive report............................ 86
Screen Reset Console Password ...................................................................................... 88
Screen View Bandwidth Usage graph ............................................................................... 89
Screen - Bandwidth usage - Live Users graph ..................................................................... 90
Screen - Bandwidth usage - Total Data transfer graph......................................................... 91
Screen - Bandwidth usage - Composite Data transfer graph ............................................... 91
Screen - Bandwidth usage - Download Data transfer graph................................................. 92

24online User Guide
Screen - Bandwidth usage - Upload Data transfer graph ..................................................... 92

Screen Update Surfing quota policy .................................................................................. 93
Screen Delete Surfing quota policy.................................................................................... 95
Screen Update Access time policy .................................................................................... 96
Screen Add Access Time Entry ......................................................................................... 97
Screen Delete Access time policy...................................................................................... 99
Screen Update Pool based Bandwidth policy .................................................................. 100
Screen Update User based Bandwidth policy.................................................................. 101
Screen Update IP Address based Bandwidth policy........................................................ 103
Screen Attaching Schedule to User/IP Address based Bandwidth policy........................ 106
Screen Removing Schedule from User/IP Address based Bandwidth policy .................. 108
Screen Adding IP Address to IP Address based Bandwidth policy ................................. 109
Screen Removing IP Address from IP Address based Bandwidth policy ........................ 110
Screen Delete Bandwidth policy ...................................................................................... 111
Screen Update Schedule ................................................................................................. 112
Screen - Add Schedule Entry details .................................................................................. 113
Screen - Remove Schedule Entry details ........................................................................... 114
Screen Delete Schedule .................................................................................................. 115
Screen Search Node........................................................................................................ 116
Screen Update Pool......................................................................................................... 117
Screen Add Node to Pool ................................................................................................ 118
Screen Delete Node from Pool ........................................................................................ 119
Screen Delete Pool .......................................................................................................... 120
Screen Update Registration Package.............................................................................. 121
Screen Update Registration/Renewal and Renewal only Package ................................. 122
Screen Delete Package ................................................................................................... 124
Screen Search User......................................................................................................... 125
Screen Search User Result .......................................................................................... 125
Screen Live Users............................................................................................................ 126
Screen Edit User.............................................................................................................. 129
Screen Change Personal details ..................................................................................... 131
Screen Change Package ................................................................................................. 132
Screen Change Login restriction...................................................................................... 134
Screen Deactivate User ................................................................................................... 136
Screen Activate User ....................................................................................................... 136
Screen Delete Active User............................................................................................... 137
Screen Delete Deactive User........................................................................................... 138
Screen User My Account Change Password................................................................ 139
Screen User My Account Change Personal details ...................................................... 139
Screen User My Account View Internet Usage Status.................................................. 140
Screen User My Account Renewal History ................................................................... 142
Screen Manage Services................................................................................................. 146
Screen View Interface Details.......................................................................................... 148
Screen Configure DNS .................................................................................................... 149
Screen About 24online..................................................................................................... 151
Screen Add on Modules Registration .............................................................................. 152
Screen Module Registration............................................................................................. 152
Screen Check New version.............................................................................................. 153
Screen Upload Upgrade Version ..................................................................................... 154
TU UT
Screen Company details.................................................................................................. 155

Screen Download Clients................................................................................................. 156
Screen Download Documentation screen........................................................................ 157

24online User Guide
Menuwise Table Index
Table Create Surfing quota policy screen elements .......................................................... 25

Table Create Access time policy screen elements ............................................................ 28
Table Create Pool based Bandwidth policy screen elements ............................................ 30
Table Create User/IP address based Bandwidth policy screen elements ......................... 34
Table Assigning Bandwidth policy to IP Address............................................................... 36
Table Define Schedule screen elements ........................................................................... 38
Table - Assigning Schedule to Bandwidth policy screen elements....................................... 41
Table Create Pool screen elements................................................................................... 43
Table Create Package screen elements............................................................................ 46
Table Define Package Renewal rules screen elements .................................................... 47
Table Register User screen elements................................................................................ 52
Table Restrict Administration Console Access screen elements ....................................... 54
Table Create User Type screen elements ......................................................................... 56
Table Delete User Type screen elements.......................................................................... 56
Table Define Firewall rule screen elements ....................................................................... 59
Table - Deleting Firewall Rule screen elements ................................................................... 61
Table Configure Cache screen elements........................................................................... 63
Table Configure Cache - Manage Keywords screen elements.......................................... 64
Table Configure Cache - Manage File Extension screen elements ................................... 65
Table Define External Cache screen elements.................................................................. 66
Table - Adding Domains for External Caching screen elements .......................................... 66
Table - Removing Domains from External Caching screen elements .................................. 67
Table Add WCCP router screen elements......................................................................... 68
Table Remove WCCP router screen elements .................................................................. 69
Table - Add Cache Routing policy screen elements ............................................................. 70
Table - Remove Cache Routing policy screen elements ...................................................... 71
Table Set Backup Schedule screen elements ................................................................... 74
Table Backup Data screen elements ................................................................................. 75
Table Configure Autopurge utility screen elements ........................................................... 76
Table Purge Logs screen elements ................................................................................... 77
Table Customize Client Messages screen elements ......................................................... 79
Table Set Client Preferences screen elements.................................................................. 83
Table - Setting Customized Images in My Account page screen elements .......................... 84
Table Set Mailing Schedule for Remaining Usage Proactive report screen elements....... 86
Table Set Mailing Schedule for Admin Activities Log Proactive report screen elements ... 87
Table Reset Console Password screen elements ............................................................. 88
Table View Bandwidth Usage graph screen elements ...................................................... 90
Table Update Surfing quota policy screen elements ......................................................... 94
Table Delete Surfing quota policy screen elements........................................................... 95
Table Update Access time policy screen elements ........................................................... 97
Table - Add Access Time Entry screen elements ................................................................. 98
Table - Delete Access Time Entry screen elements ............................................................. 98
Table Delete Access time policy screen elements............................................................. 99
Table Update Pool based Bandwidth policy screen elements ......................................... 101
Table Update User based Bandwidth policy screen elements......................................... 103
Table Update IP Address based Bandwidth policy screen elements............................... 105
Table Attaching Schedule to User/IP Address based Bandwidth policy screen elements107
Table Removing Schedule from User/IP Address based Bandwidth policy screen elements
............................................................................................................................................ 108
Table Adding IP Address to IP Address based Bandwidth policy screen elements ........ 109

24online User Guide
Table Removing IP Address from IP Address based Bandwidth policy screen elements 110
Table Delete Bandwidth policy screen elements ............................................................. 111
Table Update Schedule screen elements ........................................................................ 113
Table - Add Schedule Entry details screen elements ......................................................... 114
Table - Remove Schedule Entry details screen elements .................................................. 114
Table Delete Schedule screen elements ......................................................................... 115
Table Search Node screen elements............................................................................... 116
Table Update Pool screen elements................................................................................ 117
Table Add Node to Pool screen elements ....................................................................... 118
Table Delete Node from Pool screen elements ............................................................... 119
Table Delete Pool screen elements ................................................................................. 120
Table Update Package screen elements ......................................................................... 123
Table Delete Package screen elements .......................................................................... 124
Table Search User screen elements................................................................................ 125
Table Live Users screen elements................................................................................... 127
Table Edit User screen elements..................................................................................... 131
Table Change Personal details screen elements ............................................................ 132
Table Change Package screen elements ........................................................................ 133
Table Change Individual policy screen elements............................................................. 133
Table Change Login restriction screen elements............................................................. 134
Table User My Account Change Password Screen elements ...................................... 139
Table User My Account Change Personal details screen elements ............................. 140
Table User My Account View Internet Usage Status screen elements......................... 141
Table Manage Services screen elements ........................................................................ 146
Table Manage Services - Actions .................................................................................... 147
Table View Interface Details screen elements................................................................. 148
Table Configure DNS screen elements ........................................................................... 150
Table Module Registration screen elements.................................................................... 153
Table Company details screen elements......................................................................... 155

24online User Guide: (Version 7.0.3.1)

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24online

User Guide (Version 7.0.3.1)

Copyright Elitecore Technologies Ltd., Ahmedabad, INDIA

24online support contact:

Visit www.24onlinebilling.com for the regional and latest contact information.

Item Convention Example

Topic titles Shaded font

Subtitles Bold and

About this Guide

Guide will help users of 24online to

How do I search for relevant content?

For help on how to perform certain task use Contents

Guide is organized into six sections:

Section 1 Planning & Understanding Business

Section 2 24online Basics

Section 3 Setting Subscriber base

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Section 4 Setting Advanced features

Section 5 Managing and Monitoring Subscriber base

Section 6 Product Licensing and Updates

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How 24online works server and client

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Possible locations for Internet distribution

Benefits of starting Internet connection distribution project

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Few common questions asked by a potential subscriber:

User subscribes for the Internet connection for a certain period.

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Three areas that require concentration are:

24online allows managing each of them through policies.

Surfing time policy

Refer to Surfing time policy for more details.

Access time policy

Refer to Access time policy for more details.

Refer to Bandwidth policy for more details.

Three types of package can be created:

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1. Registration Only One time package which cannot be renewed on expiry

Refer to Package for more details.

An IP Address must be a member of a pool.

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Use Web based Administration Console for

Use Text based Administration Console for

Accessing 24online Web Administration Console

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Log on and Log off Procedure

Screen HTTP login page

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To open login page over secure HTTP, type

Screen - HTTPS login page

Screen Elements Description

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If you are logging on first time after installation, use

Asterisks are the placeholders

If you are logging on for the first time after installation

Register your 24online copy if Online registration page

Refer to Installation and Registration guide for more

Authorization and Access control

By default, 24online has grouped users into seven types:

4. Zone Manager Group (Only if Zone Management add-on module is registered)