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APPLICATION FOR POSTAL IDOUTCARD

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APPLICATION FOR POSTAL ID CARD

For Inquiries , Please Call Customer Service Hotline 5275409
(02) 742-7349
For / (02) 230-9875,
Inquiries Globe
,SCHEDULE:
Please - 09175215373,
Call Customer Smart
Service - 09988447629,
Hotline Sun - 09253212291, Mondays to Fridays from 8AM to 5PM
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 GENERAL TERMS AND CONDITIONS:
a. The Improved Postal ID is issued exclusively by PHLPost as proof of address and identity of the cardholder.

b. The card is the property of the cardholder.

c. The card is non-transferable.

d. A unique Postal Reference Number (PRN) is assigned to each cardholder.

e. The card is valid for three (3) years for Filipinos and foreign residents with Diplomatic Visa for foreign
government officials/personnel serving in foreign embassies or consulates in the Philippines, Long Stay
Visitor Visa Extension, Temporary Resident Visa and Special Resident Retirees Visa while one (1) year for
foreign residents holding Alien Certificate Registration Identity Card and any equivalent document allowing
the applicant to stay in the Philippines for three (3) months or more issued by the Bureau of Immigration and
or Department of Foreign Affairs.

f. The cardholder is responsible for the proper use of his/her card at all times and must keep the card secure.

g. Alteration or intentional damage to the card, using another persons card, or allowing the card to be used by
another person is not allowed and it may result in confiscation and/or termination of the card as well as legal
action/s by government enforcement agencies and PHLPost.

h. If card is lost, stolen or damaged, the cardholder must report to the Postal Payment Services
Division, Business Lines Department (PPSD-BLD) by SMS, email, call and/or mail within five (5)
working days:

Mailing address: The Postal Payment Services Division

Business Lines Department
5/F Manila Central Post Office Bldg.
Magallanes Drive
1000 Manila, Metro Manila
E-mail Address: phlpostal.payment@gmail.com
ppsddiv.bld.phlpost@gmail.com

Mobile No: (0917) 5215373

(0998) 8847629
(0925) 3212291

Telefax No: (02) 5275872

(02) 5270151

Website: www.phlpost.gov.ph

i. The cardholder may request for replacement of the lost, stolen or damaged card to any post office, subject to
compliance to the requirements for replacement and payment of applicable fees and charges.

j. The PHLPost is not responsible for any unauthorized use of the card or for any loss arising from the failure of
the cardholder to comply with item G of this guideline.

k. If the cardholder is found to have provided false information, falsified documents or has willingly applied for a
Postal ID through fraudulent means, he/she may be subjected to legal action/s and/or sanction/s.

l. By applying for and/or using the card, the cardholder agrees to the terms of its issuance as governed by the
PHLPost regulations.