SMU MBA WINTER 2016-2017

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DRIVE: Winter 2016

PROGRAM: MBA
SUBJECT CODE & NAME: OM 0016 QUALITY MANAGEMENT
CREDITS & MARKS: 4, 60
SEMESTER: IV
BK ID: B2009

Q.1: Explain various Principles of Total Quality Management

(Explain various Principles of Total Quality Management)
Answer:

Total Quality Management (TQM) is a management approach focusing on the improvement of quality
and performance in all functions, departments, and processes across the company to provide quality
services which exceed customer expectations. TQM expands the scope of quality of every department
from top management to lower level employees. It enables management to adopt a strategic approach to
quality and put more effort on prevention rather than on inspection. Through TQM, all employees are
trained

Q.2: Elaborate the concept of International Standards. Also explain the following terms
a. ISO 9001:2008
b. ISO 9004:2009
c. ISO 90003:2004: Software Quality Management
d. ISO 13485:2003: Medical Devices Quality Management
ANS:
ISO 9001:2008:
The ISO

Q.3: Explain the concept of culture. Differentiate between authoritarian culture and participative
culture.
A Concept of culture
Differentiate between authoritarian culture and participative culture.
ANS:
Concept of culture:
Culture is the deeper level of basic assumptions and beliefs that are shared by members of an
organisation that operate unconsciously and define in a basic taken for granted fashion an
organisation's view of its self and its environment. -- Edgar Schein A culture can be defined as a set of
beliefs,

Q.4: Explain the steps of continuous quality improvement.

A Steps of continuous quality improvement
ANS:
Steps of continuous quality improvement:
CQI is a systematic approach and involves a number of steps:

The steps in CQI are explained with examples as follows:

1. Identifying the core outputs,

Q.5: Define different aspects of the design and development of a product.

A Different aspect of the design and development of a product
ANS:
Different aspects of the design and development of a product:
Design involves those activities that are carried to create the appearance, style and touch of a product.
Therefore, it includes the architecture of a product, selection of raw materials and processes. On the
other hand, the
Q.6: Write Short notes on following.
a. Knowledge Management
b. Expertise location
c. Communities of Practice (CoPs)
d. Knowledge management strategy e. Knowledge culture
ANS:
a. Knowledge Management:
Knowledge Management (KM) is a process of identifying, representing, and adapting perceptions and
experiences from various dimensions. The following are some of the popular definitions of KM:
According to Karl Erik Sveiby, Knowledge management is the art of creating value by leveraging the
intangible assets. In the words of The Gartner Group, Knowledge management is a discipline that
promotes an integrated approach to identifying, managing, and sharing all of an enterprises
information
SMU MBA WINTER 2016-2017

Dear Students,

SMU MBA WINTER 2016 Assignments are available. For Booking ,Kindly mail us on

kvsude@gmail.com OR call us to +91 9995105420 or S M S your Email ID us in the

following Format On +91 9995105420 we will reach back you with in 24H