R I C HA RD B L OUI N

39 Town Farm Road • North Brookfield, MA 01535 • 508-637-1268 • blouinr@aol.com

Qualifications for Quality/Reliability Engineering Management

Aggressive, results-oriented professional equipped with 20+ years of experience in new product development,
continuous product improvement, and project management. Highly knowledgeable in developing reliability
improvement programs and managing projects with development teams both internationally and domestically.
Demonstrated success using customer data to improve design reliability while reducing manufacturing and field
failure rates. Project managed several product development projects using product life cycle tools and
processes. Held several security clearances throughout military and civilian career, including Crypto secret.
Additional areas of expertise include:

Operations Management Budget Preparation Client Relations Policy/Procedure

Development
Project Management Team Facilitation Total Quality Management PLC training

CORPORATE CONTRIBUTIONS

• Facilitated a targeted reliability improvement program, which reduced field warranty repair
costs by 30% and improved the reliability of installed systems by 15% and new designs by 50%, saving an
organization over $1 million annually and increasing system sales to customers.
• Developed a supplier reliability module that improved the reliability of purchased components
and assemblies by partnering with key and critical suppliers.
• Built a customer repair and returns analysis and reporting structure to assess product
reliability and drive reliability growth, which increased manufacturing efficiencies and reduced throughput
time by 30%.
• Project managed the development of a family of high reliability handheld devices and lead the
redesign of certain products improving their reliability by >50%.
• Established and implemented a customer installation program that allowed hardware systems
design teams to implement design improvements on current products and incorporate changes to future
designs, increasing customer satisfaction.
• Worked with programmers to create an automated software data management tool that
allowed continuous improvement teams to identify problematic components, thereby reducing the cost of
field failures.
• Developed a design for reliability model that reduced new product ramp problems by 50%,
customer installation problems by 60%, and field warranty costs by 40% and was later incorporated into
new product design requirements.

CAREER TRACK

HEXAGON METROLOGY INC.

Engineering Project Manager/Reliability Program Manager 2005 to 2009

Developed and implemented a reliability and maintainability program across divisional product lines to improve
product quality and reliability. Led a cross functional team through a Product Life Cycle development process to
develop a new series of handheld devices for use with Coordinate Measurement Machines. Consulted with
design engineers and other project managers to define test programs and conduct testing for other projects in
development. Worked with R&D to improve design reliability. Expanded the use of product life cycle and
reliability analysis tools to include PLCM stage gate process, failure rate profiling of products during design,
component selection and reliability modeling. Expanded reliability improvement programs across Hexagon
Metrology R&D and operations worldwide.

OXFORD GLOBAL RESOURCES INC.

Quality & Reliability Engineering Program Consultant 2004 to 2005

Developed a reliability and maintainability program for a developer and manufacturer of very high precision
coordinate measurement systems. Worked within the client’s organizational structure to scope and define
tasks, perform GAP analysis, plan infrastructure improvements, and manage program deployment.
 Continues…
R I C HA RD B L OUI N
508-637-1268 • blouinr@aol.com Page Two

CAREER TRACK, CONTINUED

HEWLETT-PACKARD CO.

Hardware Quality & Reliability Engineering Program Manager 2002 to 2004

Drove change to hardware systems and technology division design practices to improve field reliability and
availability. Worked with the hardware systems quality group to develop and implement standard processes
across the division, including the incorporation of HALT as a tool to increase the robustness of designs as well
as the use of field returns repair data in design decisions. Provided new product quality and reliability
engineering support to the Marlborough design team.

COMPAQ COMPUTER CORP.

Manager Hardware Quality & Reliability Engineering 1998 to 2002

Managed the hardware quality and reliability group as part of the alpha server division. Developed budgets,
hired personnel, set goals and metrics to measure progress, and managed the quality system to support the
needs of the business. Drove adoption and support of an ISO9001 and Malcolm Baldrige certification program.
Held worldwide continuous improvement team meetings with plant quality management staff to contain supplier
component problems and improve system reliability. Used field failure and customer data to incorporate
improvements into new designs. Provided new product quality engineering support to the design center and
supply chain operations. Worked with customers, engineers, manufacturers, and suppliers to resolve problems
and improve customer satisfaction.

DIGITAL EQUIPMENT CORP.

Senior Manufacturing Engineering Manager 1996 to 1998

Provided consulting services to manufacturing facilities on the design and deployment of Build to Stock
process technology on the AS4100 and AS2000 series of alpha server products. Managed high-priority
customer escalations.

Manager of Quality & Engineering Supply Chain Operations Prior to 1996

Managed the quality and technology operations of the supply chain supporting the terminals and printers
business unit. Set goals and functional budgets while providing direction and support to worldwide
manufacturing sites. Managed problem suppliers and customer escalations while interfacing with customers
and problem accounts. Established product assurance operations in Taiwan and Hong Kong facilities,
supporting power supply and terminal R&D efforts. Established design and manufacturing document and
process control systems compliant to ISO9001. Audited facilities for compliance.

Previously served in the US Navy.

E D U C A T I O N /P R O F E S S I O N A L D E V E L O P M E N T

Associate’s Degree, Radio Electronics Technology School

Accelerated Management Development Program, Boston University School of Management

Electrical Engineering Technology, Northeastern University

Industrial Statistics & Continuous Improvement/Certified Quality Engineer, ASQ