I recommend a full launch of the Bond-A-Matic 2000 (BAM) to facilitate IPGs goals of
$4.5M) and attaining a 35% market share amongst core industry groups within the CA market.
Within the market for instant adhesives, Loctites target customer for SuperBonder will
quality control, cost-effectiveness, ease of use and efficiency. With a strong reputation as a
leader in the development and marketing of high-performance adhesives and sealants for
industrial and consumer applications, Loctite is well-situated to lead the growth in this new
benefits of its products. Specifically, I propose that Loctite initiate production of BAM 2000
and concentrate on marketing it to small and mid-size firms within the SIC 35-39 industry
groups who use between one and nine pounds of CAs annually.
CUSTOMER ANALYSIS
In FY 1978, SuperBonder adhesives captured a 34.64% share of the industrial market for CA
and Quick Set 404 maintained a 5.36% share. While sales in CA were growing by more than
20% annually, the industrial segment grew even faster at 26.42%. Within the industrial
segment, sales of SuperBonder adhesives grew by 47.47% from FY 1977 to FY 1978 indicating
that SupeBonder was stealing share from competitors while attracting new users as well. If
Loctite could sustain such growth, it would have no problem reaching its targeted goal of
While the industrial segment within CA was highly fragmented and firm size was a poor
predictor of CA demand, more than 50% of IPGs current SuperBonder adhesive sales came
from distributors who sold to either small or medium OEMs. Small firms accounted for 55% of
total industrial volume and, in 16 SIC groups, more than 10% of firms used instant adhesives.
The Systems Division developed the BAM 2000 in response to difficulties among assembly
line workers in dispensing CA from standard one-ounce and smaller bottles. The BAM 2000
would allow these end-users to precisely dispense dots, dashes, or lines of adhesive quickly
With only 16% of firms using instant adhesives, Loctite had an opportunity to create primary
demand and expand the size of the market while also increasing its share within it. As a
leader in a young and growing industry, Loctite should educate the market about
SuperBonders many applications and uses. With regards to the BAM 2000 however, Loctite
By targeting based on benefits, usage and decision processes, Loctite should concentrate on
plant and production engineers as well as company presidents at small to medium sized firms
in SIC industry groups 35-39 that use between one and nine pounds of instant adhesives
annually. This segment currently includes 8997 firms with a potential to grow to 14,763 firms
Segmenting our market in this way allows Loctite to use BAM 2000 to introduce new users to
instant adhesives and to react to the expressed interest of current SuperBond users with
improved dispensing technology. The industries within the selected classification are
nonusers in the future. Their products are subject to frequent design changes and their
production processes are better suited for BAM 2000 than for anything else on the market
including the cumbersome one-ounce bottles that are prone to clogging and making a mess
on the assembly line. BAM 2000 provides these users with greater precision, control,
COMPANY ANALYSIS
1
As a pioneer in the market for instant adhesives, Loctite is one of three companies that
altogether account for about 75% of the industrial CA market in the US. Unlike other
equipment to complement sales of CAs. Loctites Systems Division was responsible for more
than 15% of IPGs FY 1978 sales. It precisely engineered and sold automatic adhesive
dispensing equipment for large firms at up to a 33% premium over comparable equipment
from competitors.
The Systems Division developed the BAM 2000 and the Gluematic tip to address the needs of
a different type of user the assembly line worker in a small to midsize plant who found it
very burdensome to work with the one-ounce bottles that are prone to clogging. By increasing
the precision and reliability of equipment available to such workers, the BAM 2000 played
innovative designs andwill drive IPGs growth into new markets that already comprise 70%
of revenues.
In FY 1978, sales of SuperBonder adhesives increased by 42% from FY 1977. Over 50% of
SuperBonder adhesive sales were made through Loctites distributors who resold to medium
and small OEMs. Since small firms accounted for 55% of volume of the instant adhesive
market, Loctite could continue to leverage its highly qualified salespeople to educate
distributors and end-users about the benefits offered by BAM 2000 and provide BAM 2000-
specific training programs. By doing so, it could convert more nonusers to users and
Loctites strong relationships with its 285 distributors were highly valued because they
allowed the company to command premium prices, expect distributors to carry a full line of
Loctite adhesives and list Loctite products in their catalogs. Loctite should strengthen these
relationships to protect and encourage sales and overcome distributors reluctance to stock
equipment that required servicing. The company should incentivize salespeople and
distributors with a matching commission percentage for equipment as for adhesives and offer
distributors a matching 25% margin on sales of the BAM 2000. Additionally, as neither
2
salespeople nor distributors have previously been pushed to sell equipment, Loctite should
train both parties on using the BAM 2000 for various applications as well as on the benefits it
offers to end-users.
The Systems Divisions doubts about being able to manufacture large quantities of the BAM
2000 and about their ability to service a high volume of service requests from inexperienced
users posed a serious limitation to the launch. As a market leader, Loctite cannot afford to
jeopardize its reputation for quality and service with a new launch of a complementary
product. The company should control its initial quantity of production to ensure that this does
not happen or look for ways to outsource production of the BAM 2000.
complement and drive sales of SuperBonder adhesives. With 25% of Loctites sales in FY 1978
and a CAGR of 25%, IPGs sales should grow from $32M in FY 1978 to $40M in FY 1979 even
without launching the BAM 2000. Additionally, the up-front R&D and investment costs of
$48,000 represented 1.5% of SuperBonder sales from FY 1978. Without accounting for various
marketing scenarios, at a price of $200 for distributors, Loctite would breakeven with 223
units of the low-pressure model or 310 units of the high-pressure model (a 3.6% market
share: 553/14763). With the most aggressive promotion strategies including both direct mail
and following the proposed media schedule, at a price to distributors of $200, Loctite would
breakeven with 934 high-pressure models and 673 low-pressure models (a 10.8% market
COMPETITOR ANALYSIS
The BAM 2000 would be entering the market at a price point far below the automatic
dispensers made by competitors (which sell for $483) and by IPGs System Division ($725 and
$1200). As a manual dispenser it will not likely steal share from competitors who manufacture
automatic dispensers catered at larger firms. Since current competitors have limited
resources and are highly fragmented in different regional markets or specific industries, there
3
is little direct threat posed by them. However, if sales of BAM 2000 increase very quickly or
the product is highly profitable, there are few barriers to entry prohibiting new competitors
from entering the market for mechanical adhesive dispensers. Furthermore, a successful
launch of BAM 2000 by Loctite may encourage 3M, Eastman, and Permabond to begin
developing their own dispensers for their line of instant adhesives as well.
As a first-mover, Loctite has established its competitive advantage in CA and has been
growing among industrial groups by stealing share from competitors. While its marketing
campaign in FY 1978 clearly paid off, it must continue marketing to educate potential users
about its products and converting more users to BAM 2000 thereby raising switching costs for
competitors.
Cannibalization with IPGs Systems Decisions applicators is not a concern because they cater
to very different usage levels. It would not be pragmatic for a large firm using more than nine-
BAM 2000 complements the SuperBonder line of instant adhesives. SICs 35-39 are very
heterogeneous with regards to their uses and applications for instant adhesives. Sales of BAM
2000 should be accompanied with the Gluematic tip, the Vari drop needle and applicator.
Though BAM 2000 and the Gluematic Pen use the same applicator, the vastly different size of
adhesive that accompanies each negates the possibility of rivalry between them. As adoption
of BAM 2000 increases, sales of one-ounce bottles will decline and may at some point need to
be eliminated altogether pushing demand to either the one-pound containers or the three-
I recommend introducing both the high- and low-pressure models of the BAM 2000 at $200 for
distributors and $250 for the end-user. Pricing the BAM 2000 this way eliminates the need to
get sales cleared by the purchasing department and allows the majority of purchasing
decisions to be made directly by production and plant engineers and owners of small firms.
The $200 price for distributors incentivizes them to stock equipment by raising their margin
4
incentive to market these products to their customers. Additionally, the suggested pricing
scheme allows Loctite to pursue a price skimming strategyin line with the premium it charges
I am not certain about the target customers price sensitivity. Though the market survey
indicated that price was not very important in instant adhesive purchase decisions, I wonder
whether price will become more important as firms start spending a lot more money on such
purchases, especially as their orders grow from one-ounce bottles to one-pound containers
with a dispenser.
At this early stage in the market, many potential users have little knowledge about instant
adhesives and their capabilities. In order to continue growing, Loctite must employ a pull
strategy and continue its highly successful advertising campaign to raise consumer
awareness, change their perceptions and preferences, and educate non-users about the
SuperBondline of adhesives.
To encourage sales and adoption of BAM 2000, Loctite should follow through with the
proposed media schedule in conjunction with SuperBond advertising and incorporate the
direct-mail program to reach the full list of 14,740 potential users of instant adhesives in SICs
35-39 with moderate use (between one and ten pounds). Loctite should insert brochures in all
SuperBond packages and highlight anti-clogging features to target current users. When
sending a package through the direct-mail program, I would suggest that the brochure
describing BAM 2000 focus on benefits it provides with user testimonials. Finally, when
following the proposed media schedule, Loctite should not highlight anti-clogging features as
DISTRIBUTION STRATEGY
At this early stage, I would not recommend any changes to the current distribution strategy
and would revisit in the future if competition increases or when BAM becomes a well-
established product. Loctite has strong relationships with distributors and these distributors
5
distributors to stock equipment, the goal is to have them sell BAM 2000 as a complement to
Additional
Instant
% of
Number of Adhesiv % of User Usage per
SIC Potential
Industry Establishm es Establishm Establishm
Code User
ents Usage ents ent (lbs)
Establishm
(lbs)
ents
0.34471640
20-24 Food, Textile, wood products 92874 5.00% 7.60% 7
4700
0.34471640
26-27 Paper and printing 62872 14.3% 6.40% 7
5.70570570
25 Furniture 13875 9500 12% 20.20% 6
28-29 Chemicals, petroleum products 20167 15850 12.50% 6.00% 6.28749938
3.19822046
33-35 Metal products, machinery 102523 48200 14.70% 7.80% 2
8.02158953
36 Electrical and electronic equipment 19610 42000 26.70% 18.30% 5
Scientific instruments, photo 3.80429424
38 equipment, watches 10143 10650 27.60% 20.10% 4
2.05434389
30-31 Rubber, platstic, leather products 16332 15.30% 9.70% 3
2.05434389
32 Stone, clay, glass products 19190 15.10% 3.80% 3
27350
2.05434389
37 Transportation equipment 11771 17.30% 15.20% 3
2.05434389
39 Jewelry, toys, sporting goods 23904 24.60% 18.70% 3
Transportation, communications, 0.99952984
40-49 utilities 135657 16000 11.80% 7.10% 6
70, 72, 0.36071283
73 Personal, tourist, business services 282239 8450 8.30% 6.20% 2
1.82795629
75 Motor vehicle services 89257 58900 36.10% 10.10% 2
0.51062663
76 Appliance repair 85838 13500 30.80% 4.10% 2
2.33374924
78-80 Entertainment and health services 42001 9900 10.1% 5.60% 4
Exhibit 2: Breakeven Analysis for the Low-Pressure and High-Pressure BAM 2000*
7
Exhibit 3: Advertisement Bond-A-Matic
8
a. CUSTOMER ANALYSIS
Market share of adhesives was held high by LOCTITE, versus its two major
competitors EASTMAN KODAK and PERMABOND. LOCTITEs SUPERBONDER Adhesives
captured a market share of 34.64%, which led the industry market share for
CYANOACRYLATES, and Quick Set 404 to maintain a market share of 5.36%. It was
seen that the market trends were moving in favor of LOCTITE as sales from
CYANOACRYLATES were growing by 20% annually and that of the industrial segment
at a much faster pace by 26.4%. Moreover, inter-industry sales of LOCTITEs
SUPERBONDER adhesives were seen to grow by 47.4% within one year, from fiscal
year 1977 to fiscal year 1978. This was a clear indication that LOCTITEs
SUPERBONDER was aggressively capturing the market share from two of its major
competitors and it was also pursuing an aggressive strategy in attracting potential
new users. Furthermore, it is estimated that if LOCTITE sustained this growth, then it
would encounter no problem in capturing the target market that it intends to capture.
This would help LOCTITE to increase its sales by 30.81% in Fiscal Year 1979 to $4.5M
as mentioned in LOCTITEs case.
The development of BOND A MATIC was a result of the problems faced by most of the
assembly line workers, who used to use the earlier version of adhesive. The difficulties
faced were dispensing-off the CYANOACRYLATES from the proposed one-ounce and
smaller bottles standard. BOND A MATIC was a solution to this problem, and it helped
end-users to efficiently dispense-off, dots, dashes, or lines of adhesive from a
relatively easy method without creating mess. To seize this opportunity, LOCTITE
planned manufacturing BOND A MATIC, with an aim to cater the needs of the target
market and also to expand its market share further. With a young aggressive player in
the market, LOCTITE initiated efforts to educate end-users of the potential uses and
many applications of LOCTITEs SUPERBONDER. As BOND A MATIC was priced low, it
might distort LOCTITEs quality image in the mind of consumer and therefore it is
advisable that LOCTITEs BAM 2000 must be introduced as a compliment to LOCTITEs
SUPERBONDER Adhesives. For achieving a target purely based on maximizing
benefits, usage and decision processes, LOCTITE needed to concentrate much on
plant and production engineers as well, other companys major directors from the
Standard Industrial Classification Groups that lie in between 35-39, that use at least
9
nine pounds of instant adhesives annually. According to the current industry
estimates, this segment currently includes 8,997 firms that will grow at a good
velocity and reach up to 14,763 firms.
Market segmentation, would help LOCTITE to use BAM 2000 in a way to introduce new
users to instant adhesives and by complementing it with SUPERBOND, portray it as an
improved version of the dispensing technology. This would help in gaining acceptance
by other non-users too in the near future.
b. COMPANY ANALYSIS
LOCTITE stands as a pioneer in the instant adhesive market at present and stands
number one amongst its three competitors. LOCTITE accounts for 47.5% of the share
in the CYANOACRYLATES industry. It also manufactures automatic adhesive dispensing
equipment to elevate sales of CYANOACRYLATES in the market. Moreover, more than
15% sales of IPG (industry products group) in the fiscal year 1978 were contributed by
LOCTITE. Further to retain and establish a strong image in the mind of consumer,
particularly large firms, it sold its automatic equipment at 33% premium. The
introduction of BOND A MATIC 2000 and the GLUEMATIC TIP to cater the difficulties of
clogging faced by experts was a competitive landscape achieved. It increased
precision and reliability in their work and helped them go beyond standard one ounce
usage. It proved to be purposeful, high quality product with a novel design. In addition
to this, the BOND A MATIC 2000 helped IPG to boost its growth in new markets with a
revenue growth rate of 70%.
10
Loctite Corp.: Industrial Products Group
Executive Summary:
The case is based on the launch of new product for which a detailed market analysis
along with market analysis has been done. The case includes all the components that
are required in the marketing mix. Loctite Corporation needs to find out proper
marketing strategies to make planning for design in order to dispense the adhesives
and equipments used in the industry. The company is involved in the manufacturing
of these equipments and adhesives. The analysis done in the case suggested that the
company needs to make a marketing plan for a product known as Bond-A-
Matic 2000 (Bond-A-Matic). The marketing plan for Bond-A-Matic will be similar to the
one which was made in 1978, however; it includes an increase in sales by$4.5 million
along with at least 35% share in the market. The company has planned to achieve
this 35% market share through increased brand recognition and awareness. In
addition to that, the company needs to educate the individuals who are not using CA
adhesives about the benefits of the product. The marketing department of the
company will do this with the help of different media channels.
Introduction:
Company Analysis
The objective of the company is to clear to every stakeholder who stated to become a
leader of the adhesive industry. The company is a leader in the market of sealants and
adhesive material. In order to achieve the consistency of being a market leader,
Loctite Corp. focuses on the provision of high quality of products to its
customers along with high price strategy in order to cover the cost. The structure of
the company is divided into three profit centers with minimal internal rivalry. The
Industrial Products Group enjoys most of the companys sales from the newer and
advanced technologies that are CA and Anaerobic. These two products are free from
any problems in comparison with the other technologies in the adhesive market.
Moreover, the company has registered a patent against Anaerobic and enjoys 85% of
the share in the market. The customers for Anaerobic are limited as they have not
accepted the apparent advantages of the product. On the contrary, the company is
looking forward to take part in the estimation of market growth in the adhesive
industry of the CA market. The company has successfully adjusted and differentiated
the pricing of Cyanoacrylates products with the aid of market penetration to increase
11
the volume of customers. The company is also using market skimming to attract and
retain the loyal customers of Quickset404 who are not so price sensitive. In addition
to that, the company is differentiating itself from its competitors by manufacturing
automatic adhesive dispensing equipment so as to harmonize the sales of
Cyanoacrylates. Loctite Corp.s system is engaged in the engineering and selling of
automatic adhesive dispensing equipment for giant firms and is responsible for more
than 15% of the sales.
Customer Analysis:
Contender Analysis:
The Bond-A-Matic 2000 will be entering the business at a value point far below the
programmed dispensers made by contenders that offer them for $483 and by IPG's
System Division of $725and $1200. As a manual dispenser, it will not be likely to take
offer from contenders who make programmed dispensers cooked at bigger firms.
Since current contenders have constrained assets and are highly divided in diverse
territorial markets or particular businesses; hence there is minimal immediate danger
12
postured by them. On the other hand, if offers of Bond-A-Matic
2000 build rapidly or the item is highly productive, then there are few hindrances to s
ectiondisallowing new contenders from entering the business for mechanical adhesive
dispensers. Moreover, an effective dispatch of BAM 2000 by Loctite Corp. may
empower 3M, Eastman, and Permabond to start creating their dispensers for their line
of adhesives also. As a first-mover, Loctite Corp. has secured its preference in CA and
has been developing among groups of industries by taking offer from contenders.
While companys advertising battle in FY1978 unmistakably paid-off, still it must keep
promoting to teach potential clients about its items and shift more clients to BAM
2000; consequently this will raise exchanging costs for contenders.
Product Strategy:
Gluematic Tip will be utilized as part of Bond-A-Matic for hard surfaces. Vari Drop
needle in mix of Vari Drop instrument will be utilized for free falling drops and delicate
surfaces. In this manner, to fulfill the recommended clients that are SICS 35-39, who
are extremely heterogeneous concerning their commercial enterprises; the
organization will give them both the heads. Loctite Corp. causes low cost for giving
both heads.
Low Pressure models are less expensive which brings about higher edges. In addition
to that, Low Pressure models might be utilized with two separately four of five Super
Bonder adhesives as well. Adhesives 495 and 425 must be utilized with Low Pressure
model and contribute to half of existing sales. Adhesive 416 utilized for sporadic and
permeable surfaces can be utilized with just a High Pressure
model. Along these lines, the choices inside the item will be a flawless fit for unique
target clients needs.
Pricing Strategy
13
Strategy used by Loctite Corp.'s calls for high costs and not for low-value market
infiltration. In this way, it is suggested to expand the cost of the Bond-A-Matic
alongside one Gluematic Tip in addition to Vari Drop Needle and a Vari Drop Applicator
to $250 for end client and $ 195 for a wholesaler. The cost of the Bond-A-Matic needs
to position the item as successful and durable while staying under the widely
accepted $250 optional acquiring cap. With this price, the plant and production
specialists as well as the target clients can choose freely about the purchase of
equipment including fill. Factors like higher costs of the company, engineers and
buying staff gets included; leaving no contrasts in decision-making procedure with
different dispensers. Consequently, value will be expanded not be higher than $250
for conspicuous distinction. This does represent a limit to expand cost for future and
go about as a hindrance for increment in cost. However, the organization can give
additional edges to wholesalers over adhesives that can give them the impetus to
stock these supplies over their propensity of keeping away from gear stockup with
oblige service. Loctite Corp. will in exchange appreciate a margin from the end clients
along with distributors as well.
Promotion Strategy:
It is not suggested to expand the system of distribution. This alternative can be kept
for future when rivalry builds and Bond-A-Matic turn into an entrenched product.
Loctite Corp. is known for its nearby associations with merchants. It is prescribed
utilizing the current whole-sellers and retailers, on account of their skill to deal with
the present in excess of half Super Bonder adhesive deals. This methodology lies in
sync with Bond-A-Matic's situating which is not standalone; however, it is integral to
14
Super Bonder. Nonetheless, since the essential client of the company is modern, it
ought to underscore on immediate offering to the client or retail store by expansion.
STRENGTH
15