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Question 11 pts
What is a potential drawback to selecting the bottom-up general troubleshooting procedure?

requires checking every application

requires checking every protocol
requires checking the route table at each router
requires checking every device and interface
requires checking the path from source to destination

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Question 21 pts
After a network change that occurred during a scheduled maintenance window, users were
complaining about not being able to access a local file server. Upon investigation, the
administrator determined that the problem was with the recently entered routing configurations.
Because of company policy, the administrator is not allowed to correct the routing configuration
outside of a scheduled maintenance window. Instead, the administrator moved the file server to
an accessible subnet. Which statement describes what the administrator did?

The administrator determined a solution to the problem.

The administrator determined a workaround for the problem.
The administrator applied the "swap components" troubleshooting approach.
The administrator applied the "perform comparison" troubleshooting approach.

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Question 31 pts
What are two limitations of an ad hoc troubleshooting approach? (Choose two.)

can only be used after a structured approach has failed

requires more technical knowledge than a structured approach
inefficient use of time and resources
difficult to transfer the job to someone else
only applicable to physical layer problems

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Question 41 pts
The help desk receives several calls on Monday morning stating that users cannot connect to a
local print server that was working on Friday. Which statement about the problem would be
correct?

The inability to connect to the print server caused the problem.

The connectivity problem occurred Monday morning.
The inability to connect to the print server is the problem.
The inability to connect to the print server is a symptom of a problem.

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Question 51 pts
Which condition is a symptom of a connectivity issue on a router that provides access to the
Internet?

An incorrect network statement exists.

An interface status is down.
A static route is misconfigured.
A cable is unplugged.

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Question 61 pts
What is a symptom of an incorrectly applied network command when issued under the routing
process?

a routing protocol that is not running

a user who is unable to connect to machines that are located on the same subnet
a down status on an interface
a timeout message when attempting to ping a device on another network

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Question 71 pts
Users at a remote site have reported that it is no longer possible to access the Internet. A network
administrator issued the show interface S0/0/0 command to check the status of the interface.
Which troubleshooting approach would fit this situation?

follow-the-path
divide-and-conquer
top-down
bottom-up
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Question 81 pts
A network engineer compares the routing table of a working router with that of a router that is
experiencing connectivity issues. Which troubleshooting approach best describes this scenario?

swap-components approach
follow-the-path approach
perform-comparison approach
divide-and-conquer approach
top-down approach
bottom-up approach

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Question 91 pts
A network engineer initially uses the ping command to help troubleshoot a connection problem.
Which troubleshooting approach best describes this scenario?

divide-and-conquer approach
top-down approach
move-the-problem approach
spot-the-difference approach
follow-the-path approach
bottom-up approach

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Question 101 pts
What is common between Layer 3 switches and routers?

the Layer 2 protocols on the interfaces

the supported features
the packet forwarding processes
the commands for troubleshooting the control plane

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Question 111 pts
What is an important element of troubleshooting, regardless of the method used?

following a structured and systematic process

 using a single troubleshooting process
spending a significant amount of time analyzing the information
executing the steps in the same order every time

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Question 121 pts
Network users have complained that it is no longer possible to access an important web-based
application. Using the ping command, an administrator verifies that there is connectivity
between one of the workstations and the server. The administrator has also determined that BGP
connectivity has remained established. At which layer of the OSI model is the problem most
likely to be found?

Layer 3
Layer 6
Layer 5
Layer 7
Layer 1
Layer 2
Layer 4
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