32nd International Conference of the

TOC Practitioners Alliance - TOCPA

www.tocpractice.com 23 March, 2017 Milan, Italy

Jeffrey Schraeder
Circles of Clarity

The Whole Enterprise

Transformation in larger Enterprises

Jeff Schraeder Circles of Clarity USA

23 March, 2017
 Jeffrey Schraeder
Circles of Clarity

Experiences: 1966 - Current

Bell Labs Analog to Digital era
IBM Modern Mainframe era
COO of a technology company
Place for the photo of the
Strategic Advisor to the President Continental presenter
Insurance
Director of Systems Engineering STK
Entrepreneur:
Company Entir
Engine Performance
Jeff@circlesofclarity.com
Convergent Works
+1 443 686 1199
Goldratt Consulting
Circles of Clarity

www.tocpractice.com 32nd International Conference of the TOC Practitioners Alliance - TOCPA

 Rationale for this Jeffrey Schraeder
Presentation Circles of Clarity

To answer 2 questions or at least to raise them:

Why is it still hard to sell TOC?

Why does TOC sometimes fail?
Not embraced
Dissipates when the TOC expert leaves

What can be done?

www.tocpractice.com 32nd International Conference of the TOC Practitioners Alliance - TOCPA

 Jeffrey Schraeder
Premises Circles of Clarity

Where are the parts of an Enterprise?

Operating Model
Management structure (people)
Market
Sales
Production
The external world

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 How do the elements Jeffrey Schraeder
interact? Circles of Clarity

Operating Model Process

Society Structure

Market Strategy

www.tocpractice.com 32nd International Conference of the TOC Practitioners Alliance - TOCPA

 Jeffrey Schraeder
What we can influence Circles of Clarity

Elements:
Structure Processes
Operating Model Sales
Management Management
Accountability Production
Structure Projects
People Strategy
(Capability)

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 How to move through the Jeffrey Schraeder
complexity Circles of Clarity

Eastern thought:
Leverage
Patience PDB
Potential Principles
Disciplines
Western thought: Behavior
Plan in detail
Execute the plan
Stick to the plan

www.tocpractice.com 32nd International Conference of the TOC Practitioners Alliance - TOCPA

 Jeffrey Schraeder
Process Consulting Circles of Clarity

The only thing required for the process to

begin constructively is some intent on the
part of someone in the organization to
improve the way it is operating.

www.tocpractice.com 32nd International Conference of the TOC Practitioners Alliance - TOCPA

 Jeffrey Schraeder
Multi-disciplinary approach Circles of Clarity

If you believe that its unlikely any one

discipline has a monopoly on truth, then
youd want to learn as many of them as you
possibly could.
Process Consulting
Cynefin

TOC Requisite Organization

www.tocpractice.com 32nd International Conference of the TOC Practitioners Alliance - TOCPA

 Jeffrey Schraeder
CEOs have problems Circles of Clarity

They are not always clear what that problem

is
They probably dont think the problem is that
they dont have TOC
CEOs have a strong bias towards action
CEOs understand the complexity and depth
of issues and are already contemplating
action

www.tocpractice.com 32nd International Conference of the TOC Practitioners Alliance - TOCPA

 Jeffrey Schraeder
Process Consulting Circles of Clarity

The consultation process itself then

helps the CEO to define diagnostic
steps that lead ultimately to action
programs and concrete changes that
improve the situation.

www.tocpractice.com 32nd International Conference of the TOC Practitioners Alliance - TOCPA

 Jeffrey Schraeder
Circles of Clarity

Effective consulting
start with a clear picture of the problem
Assess the current state with the Senior
Management Team
Identify the problem to be solved (root cause)
Build a base to work from (PDB)
Only bring in tools when the base is solid
Train in increments
www.tocpractice.com 32nd International Conference of the TOC Practitioners Alliance - TOCPA
 Jeffrey Schraeder
Culture of TOC Circles of Clarity

It is impossible to change culture directly

Culture is the result of decisions regarding:
Structure
Processes
Metrics
Talent

www.tocpractice.com 32nd International Conference of the TOC Practitioners Alliance - TOCPA

 Jeffrey Schraeder
Leverage Circles of Clarity

To shake a belief, there is need for a point of

leverage more solid than what is to be moved.

What principles can provide that leverage?

Will those principles provide a base?
Are they applicable everywhere?

Remember PDB

www.tocpractice.com 32nd International Conference of the TOC Practitioners Alliance - TOCPA

 Jeffrey Schraeder
Discussion Circles of Clarity

TOC is necessary but is it sufficient?

What else is needed?
How this works in large organizations

www.tocpractice.com 32nd International Conference of the TOC Practitioners Alliance - TOCPA