Effectiveness of the PATTS Security Department Services

This Research is Presented to the

Research and Development Office and Office of Student Affairs of

PATTS College of Aeronautics 1

By:

Dr. Marianne Shalimar G. Del Rosario

Mr. Dan Wilson Doton

November 2016

2
 Acknowledgement

The researchers would like to thank the following:

To the PATTS Management for giving them the opportunity to write a

paper about the Security Department;

To Mr. Brian C. Coronel, Head of the Languages Department and also

the Research Coordinator for encouraging them to pursue research;

To the families of the researchers for supporting them in every step of

the way in finishing the paper; 3

To the Security Department for providing the necessary data needed to

complete the paper;

And to God Almighty for giving strength and patience to the researchers

in finishing the paper.

 Table of Contents

Abstract .. 4

Introduction .. 6

Background of the Study .. 9 4

Theoretical Framework . 10

Statement of the Problem 15

Hypothesis 16

Significance of the Study . 16

Methods . 17

Instrumentation . 18

Statistical Treatment 19

Results and Analysis of Data . 19

Conclusions . 44

Recommendations . 45

Bibliography 47

Appendix 1 Questionnaire . 49

Appendix 2 List of Security Personnel .. 50

Effectiveness of the PATTS Security Department Services 5

Dr. Marianne Shalimar G. Del Rosario and Mr. Dan Wilson Doton

Abstract

The purpose of the study was to measure the effectiveness of the

services of the PATTS Security Department. Specifically, it identified the

demographic profile of the respondents in terms of their course. It also sought

the significant difference of the perception of the respondents on the

effectiveness of the services of the Security Department when grouped

according to the respondents course.

Based on the results, the BS Tourism Management program had the

most number of respondents followed by the Pre-Engineering, BS

Aeronautical Engineering and BS Industrial Engineering.

According to the respondents, the most effective area of the schools

Security Department is the enforcement of the No I.D., No entry policy while

the least effective area is the thorough inspection on vehicles entering the

campus. Both of which are under the Safety and Security service of the

Security Department. Meanwhile, the respondents showed satisfaction on all 6

of the services under the Peace and Order service of the Security Department.
There was no significant difference between the perceptions of the

respondents on the effectiveness of the Security Departments services when

they were grouped according to their program even though some of the most

and least effective services were different, it still showed that the respondents

are satisfied with the Security Departments services.

The most suggested improvement for the Security Department is to

train the faculty, staff and students on proper procedures in reporting crimes

followed by the posting of signages informing the students about the code of

conduct and where to report crimes and incidents. The Security Department

personnel should also have customer service training/seminar. 7

 Effectiveness of the PATTS Security Department Services

Dr. Marianne Shalimar G. Del Rosario and Mr. Dan Wilson Doton

Introduction 8

A safe and secure school is one of the basis of parents in choosing a

school for their children. To ensure parents who are also the sole clients of

schools, administrators find ways and methods to assure these clients the

safety of their children inside the schools premises. Assessments are being

done to identify the areas of that are needed to be improved and that are

needed to be focused on. The schools safety department has different services

offered to the clients such as peace, order, safety and security. The said

department is also in charge of the schools emergency plan. The emergency

plan is unique in every way because each school has a different environment

and culture to be considered.

A safe and secured school involves the participation of the students,

parents, teachers, employees, stakeholders, and even the community

surrounding it. But behind all of these, the Security Department leads these

people through rendering their services in preventing crimes, violence and

incidents that could harm the safety of the people involved.

9
According to Phaneuf (2006) in the study entitled School Security Practices:

Investigating their Consequences on Student fear, Bonding and School

Climate, mentioned that over the years, concern about school crime and

violence has led to variety of responses to increase the safety and security of

schools. Millions of dollars were spent to improve school security, however,

those were not enough to reduce school violence or student fear of

victimization. Some of these improvements are the use of security and

surveillance practices such as ID badges, procedures for visitors, use of

phones or intercoms, use of additional metal detectors, hiring of more security

guards, drug or bomb sniffing dogs, and surveillance cameras. 10

In a journal entitled School Security and Emergency Preparedness

Resources by Trump (2010), he stated that people will always be the weakest

link in school security and emergency plans. Some of the strategies for

improving physical security mentioned were: reduction of the number of

doors that can be opened from the outside; installation of electronic access

control devices; investment in technology for visitor management systems;

installation of cameras and speakers on entranceways, hallways, stairwells,

cafeterias and parking lots; enhancement of communication with local law

enforcements; and even renovation of school designs. In addition to this,

Trump also mentioned in American Schoolboard Journal that it is very

important to partner up with credible, authoritative, and independent

experts. He added that working with law enforcement fire departments, local

11
government officials and other same agencies should be considered to

maintain the credibility of the school when it comes to safety.

New Jerseys School Safety and Security Plans minimum requirements

(2011) states that every school is unique when it comes to design, location,

students and the surroundings. That is why tools and facilities such as school

surroundings, recreational areas, building access control, transportation

areas, parking, exterior lighting, building utilities, windows, roofs, offices and

even classrooms needed for the schools safety needs should always be

assessed for further improvements.

In safety and security of the school, the Security Department is also 12

responsible for making a safety plan to ensure that the students and everyone

entering the school feel secured. It was mentioned by Pascopella (2009) in the

article Ten Years Post-Columbine Conversation with Cynthia Stevenson that

plans differ from school to school and that a safety plan is extensive.

Massachusetts Task Force (2014) reported on School Safety and Security that

the best way to ensure schools are safe places to learn is to have a careful

planning that will not compromise educational goals.

In other countries like in Ohio, schools go to Safety Consultants to assist

them in planning for the safety of the school and those who are inside its

premises. School Planning and Management by Trump (2007) enumerated

the types of school consultants such as: the Big-box mega firms which are big

names organizations; established boutique which are handled

13
by one person with handful of associates; crossovers are specialists from other

industries with credentials in security; part-timers maybe school officials or

police officials; and overnight experts normally have exaggerated claims that

they are experts. In the Philippines, Safety Department is in charge of dealing

with this kind of planning.

Background of the Study

The study was conducted at PATTS College of Aeronautics which is

currently located at Lombos Avenue, San Isidro, Paraaque City and was

founded by Atty. Ambrocio R. Valdez in 1969. The school offers nine programs. 14

For the technical programs, there are: Pre-Engineering (preparation for the

engineering programs), BS Aeronautical Engineering, BS Industrial

Engineering, BS Avionics Technology, BS Aircraft Maintenance Technology, BS

Air Transportation and a two-year course, Aircraft Technician Course. The

non-technical programs are BS Tourism Management, BS Hotel and

Restaurant Management and BS Airline Business Administration. Also, PATTS

made its way in offering two strands for the Senior High School: Science,

Technology, Engineering and Mathematics (STEM) strand and Accountancy,

Business and Management (ABM) strand. These are for students who are

interested in taking up aviation related programs when they enter the college

level.

15
PATTS, like any other schools, has different offices and departments to cater

the needs of their clients. One of these departments is the Security

Department. M.G. Marasigan Investigation and Security Agency, Inc. also

known as MISAI is PATTS security agency for almost a year already after

Tarsier Security Agency. MISAIs mission is to provide adequate security

services, protect the people and properties of the clients, and maintain peace

and safety with the active support of the client. The agency has invested in

several sophisticated equipment and technologies that would support its

security personnel in the field as well as for the clients use. MISAI makes sure

to it that the agency regularly renews its license to operate through obtaining 16

the required number of personnel and procurement of necessary firearms

and equipment. MISAIs initial assessment on PATTSs security preparedness

includes the enhancement of securitys capabilities, additional deployment of

personnel in certain areas of the school and strengthening perimeter lighting

system. These assessments led the researchers to conduct further assessment

of the department through learning and understanding the perception of the

clients-students.
Theoretical Framework

ulovi (2010) in his study entitled Meaning of Security and Theory of

Securitization conceptualized security in a debated form: traditionalists vs.

wideners.

17
The first concept of security, Traditionalist, adherents of the realist school of

thought, define security as a freedom from any objective military threat to the

state survival in an anarchic international system.

The latter, Wideners, explains that the horizontal dimension, the

wideners think that in reality the security concept has expended from

exclusively military onto political, economic, societal and environmental

sectors. Vertically, the altered security concept should also be open to referent

objects other than the state such as individuals, social groups, humanity as a

whole.

These just show that to achieve a safe and secure environment for 18

schools, the Security Department should fully understand the importance of

being knowledgeable on threats that would cause fear to the students and

people entering the school.

19
20
 Figure 1

Faade of PATTS College of Aeronautics

21
 F

o 22

ti

map of PATTS College of Aeronautics

23
 Figure 3

Organizational Chart of the Security Department

24
Research Paradigm

Figure 4 25

Research Paradigm of the Study

Statement of the Problem

The study aimed to measure the effectiveness of the services of the

PATTS Security Department.

Specifically, the study sought the answers to the following questions:

1. What was the profile of the respondents in terms of:

a. Program?
2. What was the perception of the respondents on the effectiveness of the

Security Departments services in terms of:

a. Peace and order;

b. Safety and security?

26
3. Was there a significant difference between the perceptions of the

respondents on the effectiveness of the Security Departments services

when grouped according to program?

4. What was the perception of the respondents on the solutions to improve

the services of the Security Department?

Hypothesis

There is no significant difference between the perception of the

respondents on the effectiveness of the services of the Security Department

27
when grouped according to program in terms of peace and order, and safety

and security.

Significance of the Study

The study is significant to the following beneficiaries:

1. PATTS Security Department. This study could help the Security

Department on what aspect of their services should be improved

and be retained which would help the schools reputation and the

students confidence on entering the school premises.

2. Students. The finding of this study could help the students on

being well informed and knowledgeable about the schools safety

protocol like why and how this is done.

28
 3. Instructors and Employees. The results of this study could help

the instructors and employees to understand their role on the

improvement of the schools security and order and how could

they help in the dissemination of information regarding the

schools safety protocol.

4. PATTS Management. The evidences provided by this study would

help the management plan and decide about training, seminars

and workshops for further improvements for the schools

Security Department.

5. Future Researchers. The study could be of help to researchers 29

who are seeking the importance and impact of the Security

Department to the school, students, employees, instructors,

parents, visitors and to the school management.

Methods

This study made use of the descriptive method of research wherein

survey questionnaire was used to gather the data needed from the

respondents. The study was based on the following variables: peace and order,
and safety and security which are the services of the Security Department. The

respondents are the students of PATTS from Pre-Engineering, BS Avionics

Technology, BS Aircraft Maintenance Technology, BS Aeronautical

Engineering, BS industrial Engineering, BS Air

30
Transportation, BS Tourism Management, BS Airline Business Administration,

Senior High School STEM and Senior High School - ABM. This study does not

include the programs BS Hotel and Restaurant Management and Aircraft

Technician Course.

Instrument

The survey questionnaire is a researcher-made questionnaire which

was tested and validated. The instrument is divided into three (3) major parts:

Part 1 Respondents profile

Part 2 Effectiveness of the services of the Security Department 31

Part 3 Suggestions to improve the services of the Security Department

The answers for part 2 were measured using the following scale:

4- Very effective

3- Much effective

2- Least effective

1- Not important

While the answers for part 2 were measured using the following scale:

4- Very much needed

3- Much needed

2- Least needed

1- Not at all

32
Statistical Treatment of Data

The data gathered in this study were statistically treated using the

statistical tools such as frequency and percentage, standard deviation, and

ANOVA.

Results and Analysis of Data

1. Profile of the Respondents in Terms of Program

Table 1 Frequency and Percentage of the Respondents by Course

Program Frequency Percentage
Pre-Engineering 34 10.50
BS Avionics Technology 32 9.88
BS Aircraft Maintenance Technology 30 9.26 33

BS Aeronautical Engineering 34 10.50

BS Industrial Engineering 34 1.50
BS Air Transportation 30 9.26
BS Tourism Management 40 12.30
BS Airline Business Administration 30 9.26
Senior High School STEM 30 9.26
Senior High School ABM 30 9.26
Total 324 100.00

Table 1 shows the frequency and percentage of the respondents by

program. The most number of respondents came from the BS Tourism

Management program having 12.30 percent. This is followed by the Pre-

Engineering, BS Aeronautical Engineering and BS Industrial Engineering.

34
 2. The Perception of the Respondents on the Effectiveness of the

Security Departments Services in terms of:

a. Peace and Order

Table 2 Perception of the Pre-Engineering Students on the Effectiveness of the

Peace and Order Services of the Security Department

Services of the Security Department Mean Standard Remarks

Deviation
1. Peace and Order
1.1. Knowledgeable on the security aspects of the
college (e.g. doors, hallways, fire exits, fire Much
extinguisher, metal detector). 2.76 0.039216 Effective
1.2. Vigilant, careful, and alert in performing his Much
tour of duty. 2.97 0.166667 Effective
1.3. Exercises tact and courtesy at all times to
students, employees and other persons entering 2.71 Much
the campus. 0.098039 Effective 35
1.4. Addresses emergency situation through Much
providing assistance and answering queries. 2.71 0.098039 Effective
1.5. Detects, prevents and reports any form of Much
breach of PATTS rules and regulations. 2.82 0.019608 Effective
1.6. Identifies and controls hazards (e.g. use of fire Much
protection equipment). 2.85 0.04902 Effective
1.7. Records and reports all unusual incidences Much
that may occur during his tour. 2.79 0.009804 Effective
1.8. Conducts investigations on crimes, accidents,
incidents and other unlawful activities. Much
2.65 0.156863 Effective
1.9. Maintains and strengthens networking with
the government law enforcement agencies, fire
department, hospitals, NGOs and other 2.97 Much
government agencies. 0.166667 Effective
Much
Total 2.80 0.803921569 Effective

The table indicates that for the Pre-Engineering respondents, the most
effective Peace and Order service of the Security Department is the vigilant

tour of duty and network with law enforcement. On the other hand, the least

effective is the investigation of crimes.

Table 3 Perception of the BS Avionics Technology Students on the Effectiveness

of the Peace and Order Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
1. Peace and Order
1.1. Knowledgeable on the security aspects of the
college (e.g. doors, hallways, fire exits, fire Much
extinguisher, metal detector). 2.94 0.052083 Effective
1.2. Vigilant, careful, and alert in performing his Much
tour of duty. 2.91 0.020833 Effective
1.3. Exercises tact and courtesy at all times to 36
students, employees and other persons entering the Much
campus. 2.81 0.072917 Effective
1.4. Addresses emergency situation through Much
providing assistance and answering queries. 2.84 0.041667 Effective
1.5. Detects, prevents and reports any form of Much
breach of PATTS rules and regulations. 2.78 0.104167 Effective
1.6. Identifies and controls hazards (e.g. use of fire Much
protection equipment). 2.84 0.041667 Effective
1.7. Records and reports all unusual incidences that Much
may occur during his tour. 3.00 0.114583 Effective
1.8. Conducts investigations on crimes, accidents, Much
incidents and other unlawful activities. 2.75 0.135417 Effective
1.9. Maintains and strengthens networking with the
government law enforcement agencies, fire
department, hospitals, NGOs and other government Much
agencies. 3.09 0.208333 Effective
Total Much
2.89 0.791667 Effective
 The BS Avionics Technology students identified the network with law

enforcement agencies as the most effective Peace and Order service of the

Security Department while preventing and reporting breach of school

regulations was one of the least effective service next to conducting crime

investigations.

Table 4 Perception of the BS Aircraft Maintenance Technology Students on the

Effectiveness of the Peace and Order Services of the Security Department

Services of the Security Department Mea Standard Remarks

37
n Deviation
1. Peace and Order
1.1. Knowledgeable on the security aspects of the college
(e.g. doors, hallways, fire exits, fire extinguisher, metal Much
detector). 3.13 0.066667 Effective
1.2. Vigilant, careful, and alert in performing his tour of Much
duty. 3.10 0.033333 Effective
1.3. Exercises tact and courtesy at all times to students,
employees and other persons entering the campus. Much
3.07 0 Effective
1.4. Addresses emergency situation through providing Much
assistance and answering queries. 3.20 0.133333 Effective
1.5. Detects, prevents and reports any form of breach of Much
PATTS rules and regulations. 3.00 0.066667 Effective
1.6. Identifies and controls hazards (e.g. use of fire Much
protection equipment). 3.00 0.066667 Effective
1.7. Records and reports all unusual incidences that may Much
occur during his tour. 3.20 0.133333 Effective
1.8. Conducts investigations on crimes, accidents, Much
incidents and other unlawful activities. 2.93 0.133333 Effective
1.9. Maintains and strengthens networking with the
government law enforcement agencies, fire department, 0.1 Much
 hospitals, NGOs and other government agencies. 2.97 Effective
Total Much
3.07 0.733333 Effective

For the BS Aircraft Maintenance Technology respondents, the most

effective Peace and Order service is how the Security Department address

emergencies and answer queries. Same response was given to on how they

record and report incidents. The least effective, according to the BS AMT

respondents is the strengthened networking with other law enforcement

agencies.

38

Table 5 Perception of the BS Aeronautical Engineering Students on the

Effectiveness of the Peace and Order Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
1. Peace and Order
1.1. Knowledgeable on the security aspects of the
college (e.g. doors, hallways, fire exits, fire Much
extinguisher, metal detector). 2.97 0.124183 Effective
1.2. Vigilant, careful, and alert in performing his tour Much
of duty. 2.76 0.081699 Effective
1.3. Exercises tact and courtesy at all times to
students, employees and other persons entering the Much
campus. 2.71 0.140523 Effective
1.4. Addresses emergency situation through providing Much
assistance and answering queries. 2.82 0.022876 Effective
1.5. Detects, prevents and reports any form of breach Much
of PATTS rules and regulations. 2.94 0.094771 Effective
 1.6. Identifies and controls hazards (e.g. use of fire Much
protection equipment). 2.82 0.022876 Effective
1.7. Records and reports all unusual incidences that Much
may occur during his tour. 2.76 0.081699 Effective
1.8. Conducts investigations on crimes, accidents, Much
incidents and other unlawful activities. 2.91 0.065359 Effective
1.9. Maintains and strengthens networking with the
government law enforcement agencies, fire
department, hospitals, NGOs and other government Much
agencies. 2.91 0.065359 Effective
Total 2.85 Much
0.699346 Effective

The BS Aeronautical Engineering respondents answered that the most

effective Peace and Order service of the Security Department is on how the

guards are knowledgeable on the security aspects of the college. For them, the

least effective service is the exercise of tact and courtesy to students and other 39

people followed by the way they report and record unusual incidences during

their duty.

Table 6 Perception of the BS Industrial Engineering Students on the

Effectiveness of the Peace and Order Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
1. Peace and Order
1.1. Knowledgeable on the security aspects of the
college (e.g. doors, hallways, fire exits, fire extinguisher, Much
metal detector). 2.79 0.078431 Effective
1.2. Vigilant, careful, and alert in performing his tour of Much
duty. 2.71 0.009804 Effective
 1.3. Exercises tact and courtesy at all times to students,
employees and other persons entering the campus. Much
2.65 0.068627 Effective
1.4. Addresses emergency situation through providing Much
assistance and answering queries. 2.68 0.039216 Effective
1.5. Detects, prevents and reports any form of breach of Much
PATTS rules and regulations. 2.76 0.04902 Effective
1.6. Identifies and controls hazards (e.g. use of fire Much
protection equipment). 2.82 0.107843 Effective
1.7. Records and reports all unusual incidences that Much
may occur during his tour. 2.85 0.137255 Effective
1.8. Conducts investigations on crimes, accidents, Least
incidents and other unlawful activities. 2.50 0.215686 Effective
1.9. Maintains and strengthens networking with the Much
government law enforcement agencies, fire Effective
department, hospitals, NGOs and other government 2.68
agencies. 0.039216
Total Much
2.72 0.745098 Effective

For the BS Industrial Engineering respondents, the most effective Peace 40

and Order service offered by the Security Department is recording and

reporting of incidences followed by the identifying and controlling of hazards.

On the other hand, the least effective service is the conducting of

investigations of crimes followed by the exercising of tact and courtesy to

students and other people entering the campus.

Table 7 Perception of the BS Air Transportation Students on the Effectiveness of

the Peace and Order Services of the Security Department

Services of the Security Department Mea Standard Remarks

 n Deviation Remarks
1. Peace and Order
1.1. Knowledgeable on the security
aspects of the college (e.g. doors,
hallways, fire exits, fire extinguisher, Much
metal detector). 2.73 0.107407 Effective
1.2. Vigilant, careful, and alert in Much
performing his tour of duty. 2.73 0.107407 Effective
1.3. Exercises tact and courtesy at all
times to students, employees and other Much
persons entering the campus. 2.70 0.074074 Effective
1.4. Addresses emergency situation Least
through providing assistance and 2.43 Effective
answering queries. 0.192593
1.5. Detects, prevents and reports any
form of breach of PATTS rules and Much
regulations. 2.70 0.074074 Effective
1.6. Identifies and controls hazards (e.g. Much
use of fire protection equipment). 2.53 0.092593 Effective
1.7. Records and reports all unusual
incidences that may occur during his Much
tour. 2.87 0.240741 Effective 41
1.8. Conducts investigations on crimes,
accidents, incidents and other unlawful Least
activities. 2.37 0.259259 Effective
1.9. Maintains and strengthens
networking with the government law
enforcement agencies, fire department,
hospitals, NGOs and other government Much
agencies. 2.57 0.059259 Effective
Total Much
2.63 1.207407 Effective

The BS Air Transportation respondents identified recording and

reporting of incidences as the most effective Peace and Order service of the

Security Department while conducting investigations of crime was the least

effective service.
Table 8 Perception of the BS Tourism Management Students on the Effectiveness

of the Peace and Order Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
1. Peace and Order
1.1. Knowledgeable on the security aspects of the
college (e.g. doors, hallways, fire exits, fire Much
extinguisher, metal detector). 2.75 0.075 Effective
1.2. Vigilant, careful, and alert in performing his Much
tour of duty. 2.78 0.05 Effective
1.3. Exercises tact and courtesy at all times to
students, employees and other persons entering the Much
campus. 2.75 0.075 Effective
1.4. Addresses emergency situation through Much
providing assistance and answering queries. 2.75 0.075 Effective
1.5. Detects, prevents and reports any form of Much
breach of PATTS rules and regulations. 2.75 0.075 Effective
1.6. Identifies and controls hazards (e.g. use of fire Much
protection equipment). 2.95 0.125 Effective
1.7. Records and reports all unusual incidences that Much 42
may occur during his tour. 2.93 0.1 Effective
1.8. Conducts investigations on crimes, accidents, Much
incidents and other unlawful activities. 2.83 0 Effective
1.9. Maintains and strengthens networking with the
government law enforcement agencies, fire
department, hospitals, NGOs and other government Much
agencies. 2.95 0.125 Effective
Total Much
2.83 0.7 Effective

For the BS Tourism Management respondents, identifying and

controlling hazards as well as maintaining networks with law enforcement

agencies are the most effective Peace and Order services of the Security

Department while the least effective services are: being knowledgeable on

security aspects; exercising tact and courtesy to students and other people

entering the school; addressing emergencies through assistance; and detecting

and preventing any form of breach in the schools regulations.

Table 9 Perception of the BS Airline Business Administration Students on the

Effectiveness of the Peace and Order Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
1. Peace and Order
1.1. Knowledgeable on the security aspects of the
college (e.g. doors, hallways, fire exits, fire Much
extinguisher, metal detector). 3.07 0.181481 Effective
1.2. Vigilant, careful, and alert in performing his tour Much
of duty. 3.00 0.114815 Effective
1.3. Exercises tact and courtesy at all times to 43
students, employees and other persons entering the Much
campus. 2.70 0.185185 Effective
1.4. Addresses emergency situation through providing Much
assistance and answering queries. 2.90 0.014815 Effective
1.5. Detects, prevents and reports any form of breach Much
of PATTS rules and regulations. 3.00 0.114815 Effective
1.6. Identifies and controls hazards (e.g. use of fire Much
protection equipment). 2.77 0.118519 Effective
1.7. Records and reports all unusual incidences that Much
may occur during his tour. 2.97 0.081481 Effective
1.8. Conducts investigations on crimes, accidents, Much
incidents and other unlawful activities. 2.73 0.151852 Effective
1.9. Maintains and strengthens networking with the
government law enforcement agencies, fire
department, hospitals, NGOs and other government Much
agencies. 2.83 0.051852 Effective
Total Much
2.89 1.014815 Effective
 Respondents from the BS Airline Business Administration program

identified being knowledgeable in security aspects of the school as the most

effective Peace and Order service of the Security Department. On the other

hand, exercising tact and courtesy to students, employees and other people is

the least effective service offered by the said department followed by the

conducting of investigations.

Table 10 Perception of the STEM Senior High School Students on the

Effectiveness of the Peace and Order Services of the Security Department

44

Services of the Security Department Mea Standard Remarks

n Deviation
1. Peace and Order
1.1. Knowledgeable on the security aspects of the
college (e.g. doors, hallways, fire exits, fire Much
extinguisher, metal detector). 3.07 0.151852 Effective
1.2. Vigilant, careful, and alert in performing his Much
tour of duty. 2.87 0.048148 Effective
1.3. Exercises tact and courtesy at all times to
students, employees and other persons entering Much
the campus. 2.87 0.048148 Effective
1.4. Addresses emergency situation through Much
providing assistance and answering queries. 2.80 0.114815 Effective
1.5. Detects, prevents and reports any form of Much
breach of PATTS rules and regulations. 2.93 0.018519 Effective
1.6. Identifies and controls hazards (e.g. use of fire Much
protection equipment). 3.03 0.118519 Effective
1.7. Records and reports all unusual incidences Much
that may occur during his tour. 2.87 0.048148 Effective
1.8. Conducts investigations on crimes, accidents, Much
incidents and other unlawful activities. 2.97 0.051852 Effective
 1.9. Maintains and strengthens networking with
the government law enforcement agencies, fire
department, hospitals, NGOs and other Much
government agencies. 2.83 0.081481 Effective
Total Much
2.91 0.681481 Effective

Respondents from the senior high school under the STEM strand

identified being knowledgeable of the security aspect of the college as the

most effective Peace and Order service of the Security Department followed

by conducting investigations on crimes, accidents, incidents, and other

unlawful activities while addressing emergency situations as the least

effective service.
45

Table 11 Perception of the ABM Senior High School Students on the Effectiveness

of the Peace and Order Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
1. Peace and Order
1.1. Knowledgeable on the security aspects of the
college (e.g. doors, hallways, fire exits, fire Much
extinguisher, metal detector). 3.13 0.018519 Effective
1.2. Vigilant, careful, and alert in performing his Much
tour of duty. 3.07 0.085185 Effective
1.3. Exercises tact and courtesy at all times to
students, employees and other persons entering the 0.014815 Much
 campus. 3.17 Effective
1.4. Addresses emergency situation through Much
providing assistance and answering queries. 3.07 0.085185 Effective
1.5. Detects, prevents and reports any form of Much
breach of PATTS rules and regulations. 3.33 0.181481 Effective
1.6. Identifies and controls hazards (e.g. use of fire Much
protection equipment). 3.20 0.048148 Effective
1.7. Records and reports all unusual incidences that Much
may occur during his tour. 3.23 0.081481 Effective
1.8. Conducts investigations on crimes, accidents, Much
incidents and other unlawful activities. 3.10 0.051852 Effective
1.9. Maintains and strengthens networking with the
government law enforcement agencies, fire
department, hospitals, NGOs and other government Much
agencies. 3.07 0.085185 Effective
Total Much
3.15 0.651852 Effective

For the ABM strand of the senior high school identified detecting,

46
preventing, and reporting any form of breach of rules and regulations as the

most effective Peace and Order service of the Security Department. On the

other hand, being vigilant, carful and alert in performing his tour, addressing

emergency situations, and maintaining networks with the law enforcement

agencies.
 b. Safety and Security

Table 12 Perception of the Pre-Engineering Students on the Effectiveness of

the Safety and Security Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
2. Safety and Security
2.1. Safeguards PATTS properties, equipment,
facilities and installations as well as the students, Much
employees and other persons. 2.82 0.071895425 Effective
2.2. Enforces No I.D., No Entry policy. Much
3.50 0.748366013 Effective
2.3. Frisks body and bag for objects that can harm
students, faculty, employees and other persons (e.g.
deadly weapons, illegal drugs, contraband items). Much
2.74 0.016339869 Effective
2.4. Conducts thorough inspection on vehicles Least
47
entering the campus. 1.96 0.795751634 Effective
2.5. Allows visitors with prior appointment or valid
transactions with the offices inside the campus. Much
2.78 0.027777778 Effective
2.6. Observes the process entertaining visitors (e.g.
securing of visitors pass and logging at the visitors
log sheet before entering the school premises). Much
2.96 0.204248366 Effective
2.7. Monitors and prevents vehicles with more than Much
one person exiting the gate. 2.62 0.133986928 Effective
2.8. Reminds students about the school policies,
rules and regulations that must be followed by all Much
PATTS students. 2.72 0.031045752 Effective
2.9. Conducts fire, earthquake and bomb drills. Much
2.68 0.075163399 Effective
Total Much
2.75 2.104575163 Effective

The Pre-Engineering respondents identified the enforcement of the No

ID, No Entry policy as the most effective Safety and Security service offered

by the Security Department while the thorough inspection on vehicles

entering the campus as the least effective service.

Table 13 Perception of the BS Avionics Technology Students on the Effectiveness

of the Safety and Security Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
2. Safety and Security
2.1. Safeguards PATTS properties, equipment,
facilities and installations as well as the students, Least
employees and other persons. 2.41 0.282986 Effective
2.2. Enforces No I.D., No Entry policy. Very
3.55 0.857639 Effective
2.3. Frisks body and bag for objects that can harm 48
students, faculty, employees and other persons (e.g. Much
deadly weapons, illegal drugs, contraband items). 2.80 0.107639 Effective
2.4. Conducts thorough inspection on vehicles Least
entering the campus. 2.31 0.376736 Effective
2.5. Allows visitors with prior appointment or valid Much
transactions with the offices inside the campus. 2.56 0.126736 Effective
2.6. Observes the process entertaining visitors (e.g.
securing of visitors pass and logging at the visitors Least
log sheet before entering the school premises). 2.39 0.298611 Effective
2.7. Monitors and prevents vehicles with more than Much
one person exiting the gate. 2.66 0.032986 Effective
2.8. Reminds students about the school policies, rules
and regulations that must be followed by all PATTS Much
students. 2.69 0.001736 Effective
2.9. Conducts fire, earthquake and bomb drills. Much
2.84 0.154514 Effective
Total Much
2.69 2.239583 Effective
 The enforcement of the No ID, No Entry policy was identified as the

most effective Safety and Security service offered by the Security Department

according to the answers of the BS Avionics Technology respondents. On the

other hand, the thorough inspection on vehicles entering the campus as the

least effective service followed by the process of entertaining visitors.

49
Table 14 Perception of the BS Aircraft Maintenance Technology Students on the

Effectiveness of the Safety and Security Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
2. Safety and Security
2.1. Safeguards PATTS properties, equipment,
facilities and installations as well as the students, Much
employees and other persons. 3.05 0.046296 Effective
2.2. Enforces No I.D., No Entry policy. Very
3.63 0.62963 Effective
2.3. Frisks body and bag for objects that can harm
students, faculty, employees and other persons (e.g. Much
deadly weapons, illegal drugs, contraband items). 3.00 0.003704 Effective
2.4. Conducts thorough inspection on vehicles Much
entering the campus. 2.52 0.487037 Effective
2.5. Allows visitors with prior appointment or valid Much
transactions with the offices inside the campus. 3.00 0.003704 Effective
2.6. Observes the process entertaining visitors (e.g.
securing of visitors pass and logging at the visitors Much
log sheet before entering the school premises). 3.08 0.07963 Effective 50
2.7. Monitors and prevents vehicles with more than Much
one person exiting the gate. 2.68 0.32037 Effective
2.8. Reminds students about the school policies, rules
and regulations that must be followed by all PATTS Much
students. 3.08 0.07963 Effective
2.9. Conducts fire, earthquake and bomb drills. Much
2.98 0.02037 Effective
Total Much
3.00 1.67037 Effective

The BS Maintenance Technology respondents identified the

enforcement of the No ID, No Entry policy as the most effective Safety and

Security service offered by the Security Department followed by the process of

entertaining visitors. Thorough inspection on vehicles entering the campus

was the least effective service according to them which was followed by the

monitoring vehicles with more than one person inside.

Table 15 Perception of the BS Aeronautical Engineering Students on the

Effectiveness of the Safety and Security Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
2. Safety and Security
2.1. Safeguards PATTS properties, equipment,
facilities and installations as well as the students, Much
employees and other persons. 2.68 0.194444 Effective
2.2. Enforces No I.D., No Entry policy. Much
2.99 0.503268 Effective
2.3. Frisks body and bag for objects that can harm
students, faculty, employees and other persons (e.g. Least
deadly weapons, illegal drugs, contraband items). 2.46 0.026144 Effective 51
2.4. Conducts thorough inspection on vehicles Least
entering the campus. 2.29 0.187908 Effective
2.5. Allows visitors with prior appointment or valid Least
transactions with the offices inside the campus. 2.47 0.011438 Effective
2.6. Observes the process entertaining visitors (e.g.
securing of visitors pass and logging at the visitors Much
log sheet before entering the school premises). 2.59 0.106209 Effective
2.7. Monitors and prevents vehicles with more than Least
one person exiting the gate. 2.21 0.276144 Effective
2.8. Reminds students about the school policies, rules
and regulations that must be followed by all PATTS Least
students. 2.37 0.114379 Effective
2.9. Conducts fire, earthquake and bomb drills. Least
2.29 0.187908 Effective
Total Least
2.48 1.607843 Effective

The BS Aeronautical Engineering respondents single out the

enforcement of the No ID, No Entry policy being the most effective Safety

and Security service offered by the Security Department which was then

followed by safeguarding of properties, equipment and facilities of the school.

The least effective service according to them is the monitoring and preventing

of vehicles with more than one person inside.

Table 16 Perception of the BS Industrial Engineering Students on the

Effectiveness of the Safety and Security Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation 52
2. Safety and Security
2.1. Safeguards PATTS properties, equipment,
facilities and installations as well as the students, Much
employees and other persons. 2.57 0.111111 Effective
2.2. Enforces No I.D., No Entry policy. Much
2.90 0.212418 Effective
2.3. Frisks body and bag for objects that can harm
students, faculty, employees and other persons (e.g.
deadly weapons, illegal drugs, contraband items). Least
2.37 0.316993 Effective
2.4. Conducts thorough inspection on vehicles Much
entering the campus. 2.53 0.155229 Effective
2.5. Allows visitors with prior appointment or valid Much
transactions with the offices inside the campus. 2.66 0.022876 Effective
2.6. Observes the process entertaining visitors (e.g.
securing of visitors pass and logging at the visitors
log sheet before entering the school premises). Much
2.71 0.021242 Effective
2.7. Monitors and prevents vehicles with more than Much
one person exiting the gate. 2.87 0.183007 Effective
2.8. Reminds students about the school policies, 0.214052
 rules and regulations that must be followed by all Least
PATTS students. 2.47 Effective
2.9. Conducts fire, earthquake and bomb drills. Much
3.09 0.403595 Effective
Total Much
2.68 1.640523 Effective

For the BS Industrial Engineering respondents, the most effective Safety

and Security service of the Security Department is conducting fire, earthquake

and bomb drills. On the other hand, the least effective service is the frisking of

body and bag for objects that could harm the students and other people.

53
Table 17 Perception of the BS Air Transportation Students on the Effectiveness

of the Safety and Security Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
2. Safety and Security
2.1. Safeguards PATTS properties, equipment,
facilities and installations as well as the students, Least
employees and other persons. 2.22 0.118519 Effective
2.2. Enforces No I.D., No Entry policy. Much
3.10 0.764815 Effective
2.3. Frisks body and bag for objects that can harm
students, faculty, employees and other persons (e.g. Least
deadly weapons, illegal drugs, contraband items). 2.12 0.218519 Effective
2.4. Conducts thorough inspection on vehicles Least
entering the campus. 1.87 0.468519 Effective
2.5. Allows visitors with prior appointment or valid Least
transactions with the offices inside the campus. 2.47 0.131481 Effective
2.6. Observes the process entertaining visitors (e.g.
securing of visitors pass and logging at the visitors 0.148148 Least
 log sheet before entering the school premises). 2.48 Effective
2.7. Monitors and prevents vehicles with more than Least
one person exiting the gate. 2.32 0.018519 Effective
2.8. Reminds students about the school policies,
rules and regulations that must be followed by all Least
PATTS students. 2.35 0.014815 Effective
2.9. Conducts fire, earthquake and bomb drills. Least
2.10 0.235185 Effective
Total Least
2.34 2.118519 Effective

The BS Air Transportation respondents answered that the most effective

Safety and Security service of the Security Department is the enforcement of

the No I.D., No Entry policy while thorough inspection of vehicles entering

the school was identified as the least effective service followed by conducting
54
drills on fire, earthquake and bombs.
 Table 18 Perception of the BS Tourism Management Students on the

Effectiveness of the Safety and Security Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
2. Safety and Security
2.1. Safeguards PATTS properties, equipment,
facilities and installations as well as the students, Much
employees and other persons. 2.65 0.036111 Effective
2.2. Enforces No I.D., No Entry policy. Much
3.18 0.561111 Effective
2.3. Frisks body and bag for objects that can harm
students, faculty, employees and other persons Least
(e.g. deadly weapons, illegal drugs, contraband 2.26 Effective
items). 0.351389
2.4. Conducts thorough inspection on vehicles Least
entering the campus. 2.30 0.313889 Effective
2.5. Allows visitors with prior appointment or valid Much
transactions with the offices inside the campus. 2.68 0.061111 Effective
2.6. Observes the process entertaining visitors (e.g.
securing of visitors pass and logging at the visitors Much 55
log sheet before entering the school premises). 2.55 0.063889 Effective
2.7. Monitors and prevents vehicles with more Least
than one person exiting the gate. 2.15 0.463889 Effective
2.8. Reminds students about the school policies,
rules and regulations that must be followed by all Much
PATTS students. 2.75 0.136111 Effective
2.9. Conducts fire, earthquake and bomb drills. Much
3.01 0.398611 Effective
Total Much
2.61 2.386111 Effective

The BS Tourism Management respondents identified the enforcement of

the No ID, No Entry policy as the most effective Safety and Security service

offered by the Security Department followed by the conducting of drills on

fire, earthquake and bombs. On the other hand, thorough inspection on

vehicles entering the campus was the least effective service which was then

followed by the thorough inspection of vehicles entering the school.

56
 Table 19 Perception of the BS Airline Business Administration Students on the

Effectiveness of the Safety and Security Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
2. Safety and Security
2.1. Safeguards PATTS properties, equipment,
facilities and installations as well as the students, Much
employees and other persons. 2.55 0.155556 Effective
2.2. Enforces No I.D., No Entry policy. Much
3.85 0.144444 Effective
2.3. Frisks body and bag for objects that can harm
students, faculty, employees and other persons (e.g. Much
deadly weapons, illegal drugs, contraband items). 2.52 0.188889 Effective
2.4. Conducts thorough inspection on vehicles Least
entering the campus. 2.50 0.205556 Effective
2.5. Allows visitors with prior appointment or valid Much
transactions with the offices inside the campus. 3.07 0.361111 Effective
2.6. Observes the process entertaining visitors (e.g.
securing of visitors pass and logging at the visitors Much
log sheet before entering the school premises). 2.80 0.094444 Effective 57
2.7. Monitors and prevents vehicles with more than Least
one person exiting the gate. 2.48 0.222222 Effective
2.8. Reminds students about the school policies,
rules and regulations that must be followed by all Much
PATTS students. 2.93 0.227778 Effective
2.9. Conducts fire, earthquake and bomb drills. Much
2.65 0.055556 Effective
Total Much
2.71 1.655556 Effective
Enforcement of the No I.D., No Entry policy was identified as the most

effective Safety and Security service of the Security Department by the BS

Airline and Business Administration respondents followed by the allowing of

visitors with prior appointment to enter the school premises. Contrast to this,

the monitoring and preventing vehicles with more than one person inside to
leave the school as the least effective service.

Table 20 Perception of the STEM Senior High School Students on the

Effectiveness of the Safety and Security Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
2. Safety and Security
2.1. Safeguards PATTS properties, equipment,
facilities and installations as well as the students, Much
employees and other persons. 3.02 0.292593 Effective
2.2. Enforces No I.D., No Entry policy. Much
3.00 0.275926 Effective
2.3. Frisks body and bag for objects that can harm
students, faculty, employees and other persons (e.g. Much
deadly weapons, illegal drugs, contraband items). 2.55 0.174074 Effective 58
2.4. Conducts thorough inspection on vehicles Least
entering the campus. 2.08 0.640741 Effective
2.5. Allows visitors with prior appointment or valid Much
transactions with the offices inside the campus. 3.05 0.325926 Effective
2.6. Observes the process entertaining visitors (e.g.
securing of visitors pass and logging at the visitors Much
log sheet before entering the school premises). 3.00 0.275926 Effective
2.7. Monitors and prevents vehicles with more than Much
one person exiting the gate. 2.52 0.207407 Effective
2.8. Reminds students about the school policies,
rules and regulations that must be followed by all Much
PATTS students. 2.75 0.025926 Effective
2.9. Conducts fire, earthquake and bomb drills. Much
2.55 0.174074 Effective
Total Much
2.72 2.392593 Effective

For the STEM respondents under the senior high school department, the
most effective Safety and Security service of the Security Department is

allowing visitors with prior appointment to enter the school premises. On the

other hand, thorough inspection of vehicles entering the school was the least

effective service offered by the said department.

59
Table 21 Perception of the ABM Senior High School Students on the Effectiveness

of the Safety and Security Services of the Security Department

Services of the Security Department Mea Standard Remarks

n Deviation
2. Safety and Security
2.1. Safeguards PATTS properties, equipment,
facilities and installations as well as the students, Much
employees and other persons. 2.97 0.074074 Effective
2.2. Enforces No I.D., No Entry policy. Much
3.25 0.209259 Effective
2.3. Frisks body and bag for objects that can harm
students, faculty, employees and other persons Much
(e.g. deadly weapons, illegal drugs, contraband 3.03 Effective
items). 0.007407
2.4. Conducts thorough inspection on vehicles Much
entering the campus. 2.88 0.157407 Effective
2.5. Allows visitors with prior appointment or valid Much
transactions with the offices inside the campus. 2.95 0.090741 Effective
2.6. Observes the process entertaining visitors (e.g.
securing of visitors pass and logging at the visitors Much 60
log sheet before entering the school premises). 3.03 0.007407 Effective
2.7. Monitors and prevents vehicles with more Much
than one person exiting the gate. 3.00 0.040741 Effective
2.8. Reminds students about the school policies,
rules and regulations that must be followed by all Much
PATTS students. 3.17 0.125926 Effective
2.9. Conducts fire, earthquake and bomb drills. Much
3.08 0.042593 Effective
Total Much
3.04 0.755556 Effective
The ABM respondents from the senior high school department

identified the enforcement of the No ID, No Entry policy as the most

effective Safety and Security service offered by the Security Department

followed by reminding of students about the school policies, rules and

regulations. Thorough inspection on vehicles entering the campus was the

least effective service according to them which was followed by the allowing

of visitors with prior appointment to enter the school premises.

61
Table 22 Overall Perception of the Respondents on the Effectiveness of the Peace

and Order Services of the Security Department

1. Peace and Order Mea Standard Remarks

n Deviation
1.1. Knowledgeable on the security aspects of the
college (e.g. doors, hallways, fire exits, fire Much
extinguisher, metal detector). 2.94 0.154389 Effective
1.2. Vigilant, careful, and alert in performing his Much
tour of duty. 2.89 0.134933 Effective
1.3. Exercises tact and courtesy at all times to Much
students, employees and other persons entering the Effective
campus. 2.81 0.165013
1.4. Addresses emergency situation through Much
providing assistance and answering queries. 2.82 0.200164 Effective
1.5. Detects, prevents and reports any form of Much
breach of PATTS rules and regulations. 2.90 0.176427 Effective
1.6. Identifies and controls hazards (e.g. use of fire Much
protection equipment). 2.88 0.169288 Effective
1.7. Records and reports all unusual incidences that Much
may occur during his tour. 2.95 0.151008 Effective 62
1.8. Conducts investigations on crimes, accidents, Much
incidents and other unlawful activities. 2.77 0.212061 Effective
1.9. Maintains and strengthens networking with the
government law enforcement agencies, fire
department, hospitals, NGOs and other government Much
agencies. 2.89 0.156728 Effective
Average Much
2.87 0.152001 Effective
The respondents identified the recording and reporting of unusual

incidences that may occur during the guards tour as the most effective Peace

and Order Service of the Security Department followed by the guards being

knowledgeable on the security aspects of the school. However, the least

effective Peace and Order service is the investigation on crimes, accidents,

incidents and other unlawful activities which is followed by the exercise of

tact and courtesy to students, employees and other people entering the school.

63
 Table 23 Overall Perception of the Respondents on the Effectiveness of the

Safety and Security Services of the Security Department

2. Safety and Security Mea Standard Remarks

n Deviation
2.1. Safeguards PATTS properties, equipment,
facilities and installations as well as the students, Much
employees and other persons. 2.69 0.258864 Effective
2.2. Enforces No I.D., No Entry policy. Much
3.19 0.266685 Effective
2.3. Frisks body and bag for objects that can harm
students, faculty, employees and other persons (e.g.
deadly weapons, illegal drugs, contraband items). Much
2.58 0.288762 Effective
2.4. Conducts thorough inspection on vehicles Least
entering the campus. 2.32 0.287633 Effective
2.5. Allows visitors with prior appointment or valid Much
transactions with the offices inside the campus. 2.77 0.222985 Effective
64
2.6. Observes the process entertaining visitors (e.g.
securing of visitors pass and logging at the visitors
log sheet before entering the school premises). Much
2.76 0.237977 Effective
2.7. Monitors and prevents vehicles with more than Much
one person exiting the gate. 2.55 0.259896 Effective
2.8. Reminds students about the school policies,
rules and regulations that must be followed by all Much
PATTS students. 2.73 0.26505 Effective
2.9 Conducts fire, earthquake and bomb drills. Much
2.73 0.322277 Effective
Average Much
2.70 0.241013 Effective
For the respondents, the most effective Safety and Security service of

the Security Department is the enforcement of the No I.D., No Entry policy

followed by the allowing of visitors with prior appointment to enter the school

premises. On the other hand, the least effective Safety and Security service
according to the respondents is the thorough inspection of vehicles entering

the school which is followed by the monitoring and preventing of vehicles

with more than one person inside to leave the school.

65
 Table 24 Overall Perception of the Respondents on the Effectiveness of the

Services of the Security Department

Statements Computed Means of the 10 Programs Offered at PATTS

PE AvT AMT AeE IE AT TM ABA STEM ABM Average
Peace and 2.80 2.89 3.07 2.85 2.72 2.63 2.83 2.89 2.91 3.15 2.87
Order
Safety and 2.75 2.69 3.00 2.48 2.68 2.34 2.61 2.71 2.72 3.04 2.70
Security

Based on the summary of answers of the respondents, the most effective

service of the Security Department is the Peace and Order having an average

mean of 2.87. Looking at the table, all programs gave a higher weighed mean

for the Peace and Order services than of those under the Safety and Security

Services.
66

3. Significant Difference in the Perception of the Respondents on the

Effectiveness of the Security Departments Services when Grouped

According to Course

Table 25 Significant Difference in the Perception of the Respondents on the

Effectiveness of the Security Departments Services when Grouped According to

Program

SOURCE SS df MS Tabular F Computed F Sig. Decision

between 3.7496 9 0.4166 1.6839 0.04787709 0.05 Accept Ho
within 2732.4 30 8.7018
total 2736.1 39 9.1184
 Since the computed F-value of 0.04787709 is less than the Tabular F-

value of 1.6839 at 5% level of significance, this means that the null hypothesis

is accepted. Therefore, there is no significant difference between

67
the perceptions of the respondents on the effectiveness of the Security

Departments services when grouped according to their program.

4. Suggestions to Improve the Security Departments Services

Table 26 Overall Perception of the Respondents on the Suggestions to

Improve the Effectiveness of the Services of the Security Department

Statements Mea Standard Remarks

n Deviation
1. Attend more security trainings that can help
security personnel adopt to the nature of work at Much
PATTS College of Aeronautics. 3.17 0.274039 Needed
2. Require security agency to be more focused on
supervising their security guards to make sure that
they all comply with what the school required them Much
68
to implement. 3.13 0.215623 Needed
3. Hire additional security personnel to man areas Much
that are needed to be supervised (e.g. laboratories). 2.88 0.17548 Needed
4. Must have a customer service orientation/seminar
for the security personnel for them to know the basic
rules in entertaining guests and visitors of PATTS. Much
3.18 0.126156 Needed
5. Install additional CCTVs to visually verify a Much
persons identity in hallways and stairways. 3.16 0.247447 Needed
6. Ask parents to be involved in developing Much
disciplinary procedures and code of conduct. 2.86 0.274271 Needed
7. Train faculty, staff and students on proper Much
procedures in reporting crimes. 3.24 0.206883 Needed
8. Post signages informing students about code of Much
conduct, and where to report 3.21 0.220832 Needed
Average Much
3.10 0.174073 Needed
Based on the answers of the respondents, the most needed suggestion

for the improvement of the Security Department is to train the faculty, staff
and students on proper procedures in reporting crimes which is followed by

posting of signages to inform students regarding the code of conduct and

where to report incidences.

69
Discussion

Conclusions

Based on the results, the BS Tourism Management program had the

most number of respondents followed by the Pre-Engineering, BS

Aeronautical Engineering and BS Industrial Engineering.

According to the respondents, the most effective area of the schools

Security Department is the enforcement of the No I.D., No entry policy while

the least effective area is the thorough inspection on vehicles entering the

campus. Both of which are under the Safety and Security service of the

Security Department. Meanwhile, the respondents showed satisfaction on all 70

of the services under the Peace and Order service of the Security Department.

There was no significant difference between the perceptions of the

respondents on the effectiveness of the Security Departments services when

they were grouped according to their program even though some of the most

and least effective services were different, it still showed that the respondents

are satisfied with the Security Departments services.

The most suggested improvement for the Security Department is to

train the faculty, staff and students on proper procedures in reporting crimes
followed by the posting of signages informing the students about the code of

conduct and where to report crimes and incidents. The Security Department

personnel should also have customer service training/seminar.

71
Recommendations

1. PATTS Security Department should further conduct investigations

on crimes, incidences, accidents and other unlawful activities.

They should also improve thorough inspection on vehicles

entering the school and strict monitoring of those vehicles exiting

the school premises.

2. PATTS Security Department should also prepare their department

objectives together with SWOT Analysis, annual, medium and

long-term plans, and Root Cause analysis for unachieved targets.

3. Students should learn to follow instructions, rules and regulations 72

of the school and also in reporting all unusual incidences. They

should also learn to respect and identify the Security Department

personnel (e.g. roving guards, security guards, gate guards,

security officers, and detachment commander).

4. Instructors and Employees should enthusiastically participate in

different trainings and seminars on understanding the proper

procedures in reporting unusual incidences (e.g. crimes,

accidents, unlawful activities, and any form of breach of rules

and regulations).

73
5. PATTS Management should provide more training and seminars

for the Security Department personnel especially on Customer

Service Orientation for them to practice and exercise tact and

courtesy to students, teachers, employees and other people

entering the school premises. The management should also

provide sinages informing students about the code of conduct and

where to report crimes and incidents.

6. Future Researchers should conduct further researches involving

all programs offered by the institution. They might as well

involve other aspects of the schools security such as emergency 74

plans (e.g. preparedness during fire, earthquake, bomb scare,

disasters and calamities and accidents).

75
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Massachusetts Task Force Report. (2014).School safety and security.

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