Conclusion

Students who want to pursue higher education after the secondary level need to have the
required academic grades and be able to fund their education. School leavers with SPM
qualifications can opt to obtain a pre-university qualification (such as the sixth form,
matriculation programmes and GCE 'A' levels) or study for a certificate or diploma at higher
educational institutions .

In addition, quality of management of the institute in managing services to students is also an

important predictor of students satisfaction. Efficiency and quality of management include
the capabilities to deliver services as promised, good record-keeping of students information,
appropriate operating time, and effective management of feedback mechanism. All of these
have a direct impact on supporting training activities. Management aspects such as strategic
planning, setting rules and procedures, creating a system of assessment, accountability, quality
management and human resource management determine the extent of the service quality
offered by the institution. Therefore, efforts to improve the quality of classroom infrastructure
and other facilities in the school integration of program requires continuous effort and
commitment from all parties. Teachers need to improve the skills and knowledge in planning,
supervising and managing the classroom as well as infrastructure facilities for students .

So for my opinion in this study, i can conclude it as the results study provides customer
satisfaction education in malaysia and improved the standard of quality in higher
education.state that focusing on student satisfaction will enable institution adapt to student
needs and continuously monitoring the delivery of services as a way of increasing student
satisfaction. To ensure that instructors are proficient in facilitating knowledge and teaching
skills, investment in training and development of instructor is a must. Instructors competency
is crucial to ensure the effectiveness of the students learning process. found that the
instructor, teaching process, and institution administration influence student satisfaction.
Wan Nurashikin Mahmood (2014) Exploring Students Contentment Level of the
Infrastructure at a Public Higher Education Institution in Malaysia . 61-82,

Hishamuddin Fitri Abu Hasan (2008)Service Quality and Student Satisfaction: A Case Study
at Private Higher Education Institutions, Vol. 1

Ainon Jauhariah Abu Samah (2006) ,Measuring students satisfaction for quality education in
a e-learning university Vol. 2, No. 1,

Mohd Zuhdi Ibrahim1, Mohd Nizam Ab Rahman1 & Ruhizan M. Yasin2 Determining Factors
of Students Satisfaction with Malaysian Skills Training Institutes Vol. 7, No. 6; 2014 ISSN
1913-9020 E-ISSN 1913-9039