TASK 1............................................................................................................................................3
1.1.................................................................................................................................................3
1.2.................................................................................................................................................4
1.3.................................................................................................................................................5
1.4 ................................................................................................................................................5
TASK 2............................................................................................................................................6
2.1.................................................................................................................................................6
2.2.................................................................................................................................................7
2.3.................................................................................................................................................8
TASK 3............................................................................................................................................9
3.1.................................................................................................................................................9
3.2...............................................................................................................................................10
3.3...............................................................................................................................................10
TASK 4...........................................................................................................................................11
4.1...............................................................................................................................................11
4.2...............................................................................................................................................12
4.3...............................................................................................................................................13
REFERENCES .............................................................................................................................14
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TASK 1
ABC Care Home is the centre of health and social care in London and caters the needs of
weak and helpless people. The servicer users belong to different ethnic groups and religious
background and have different physical and medical needs. The role of a care worker working in
ABC Care Home has been assigned.
1.2
It is important for any social and health care service unit to take suitable measures so as
to protect the clients from harm or abuse. ABC Care Home has also adopted certain procedures
that help to ensure that patients are protected from harm. In this respect, the current policy of
National Health Service has outlined certain measures that need to be taken by a health and
social care centre in order to safeguard the clients and save them from any kind of exploitation.
This policy has been implemented at ABC Care Home according to which it is the obligation of
the health care worker to adhere to the strict procedures and policies so that abuse and neglect of
patients is prevented (Making sure health and social care services work together, 2013). As
service users come from various ethnic and religious backgrounds therefore, a set of procedures
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1.3
A person centered approach refers to the variety of approaches that are adapted to help
people to make their plan for future who are users of social care services at the care home. It is
the way through which support for such individual can be planned. The benefits of using a
person centered approach at ABC Care Home with the service users present there are that with it,
care workers can focus on personal needs of the individuals and know about their wants and
desires so that they become central to the process of nursing care. It helps to know the patients
from different ethnic and religious groups as an individual and provide care according to their
specific needs and preferences. A person centered approach will help in boosting the morale of
different service users as they will not feel inferior of being related to any particular ethnic and
1.4
The field of health and social care is such that it might happen that any kind of ethical
dilemmas may arise while imparting services to the individuals. Here, a situation is given
according to which Mrs. M is a service user in the residential care home of 67 years of age. She
is having lung cancer and likes to smoke and drink whisky and despite the advice of doctors she
cannot cease this habit. Recently, Mrs. M has been suffering from acute pains and the painkillers
are not working effectively.
The ethical dilemmas that have arisen while providing support to Mrs. M are that doctors
have refused to prescribe stronger painkillers to her as this would have serious impacts on her
health but the staff cannot see Mrs. M suffering. The dilemma is whether to provide her the
painkillers or not. It is difficult to leave the lady suffering with pain and on the same it is not
ethical to give her those pills which can prove harmful for her. Such type of ethical conflicts may
arise while imparting care to the clients. Furthermore, there can be a case of vulnerable people
suffering from infectious disease, in such a case, service providers may witness ethical dilemma
that whether to treat that person or not. Thus, in ABC Care Home conflicts may arise in such
cases (Harlen, 2005).
The Human Rights Act 1998 explains that every individual at health and social care and
express their views regarding the kind of treatment they want. They also have the right to get
complete information on the type of health care service they require and what kind of treatment
they are being given. In addition to this, the Mental Capacity act states that for persons suffering
from mental health problems and those lacking in the capacity of taking decisions they are to be
taken in their best of interest that will be most suitable to their health.
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At ABC Care Home the policies are implemented so that it can be ensured that people
belonging to varying ethnic and cultural groups. The legislations and code of conduct are such
that they prevent any kind of exploitation of the clients and apply equality among all (Rushton,
2005).
The important policy is within The Health and Social Care Act 2012. According to this, it
is the duty of service providers to follow anti discrimination and reduce inequalities
towards service users. Care workers have the accountability of not showing any such kind
2.2
The legislative policies that are provided by The National Health Service (NHS) are
applied all over the regions but it may happen that local policies and procedures may vary (Lane,
and Tribe, 2006). This depends on varied backgrounds of the population belonging to the specific
region and their needs. In order to develop local policies and procedures in accordance with
national and policy requirements at ABC Care Home there is the need to know the needs of the
local people and have all information regarding their cultural background. The Care Home can
take the assistance of the local government and authorities to develop policies and systems
according to that of national ones in collaboration to the needs of people specific to the region
(SAFER FOR PATIENTS, SUPPORTIVE FOR PROFESSIONALS, 2006). In the given scenario,
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2.3
There is a strong positive impact on applying the rules and regulations along with code of
practice on that of policy and practice of ABC Care Home. With their implementation, needs and
interests of the clients making use of services at the care home is well protected and safe
guarded.
The policies includes code of conduct and behavior which should be followed by all
practitioners and their implementation help in their proper behavior towards the service
users according to the policies and procedures.
These also help in adopting the best practices at ABC Care Home which will eventually
lead to better and effective services to the clients and fulfilling their requirements and
needs.
The implementation has an impact on setting of standards for the care home in relation to
the services to be rendered to the clients.
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In addition to this, these have an impact on adapting and following such activities and
procedures that ensures safe and secured care and service to the clients. Along with this, this will
also help in protecting the interests of the service providers at ABC Care Home (Qureshi, 2001).
The policies of ABC Care Home include factors like health and safety, protecting rights,
risk assessment, harm minimization, confidentiality, conflict of interests and equal opportunities.
These policies will have a positive impact on ABC care home organizations as they necessary
and effective measures in order to ensure safety and security as well as quality of service to the
service users at the place (Rushton, 2005). Its impact is also that it makes care workers
accountable of their activities towards clients so they respect all their human rights
TASK 3
3.1
There are some important theories in the health and social care that help in dictating of
legislations and rules within the system and work as a social care in ABC Care Home. One such
theory is social learning theory which explains that learning through observation help in planning
of care plans for the service users. The theory assumes that with help of understanding the
importance of learning through observation a care worker will be able to properly plan for the
clients and provide them the best and efficient care who belong to varied backgrounds and
cultures (Beresford, 2006). Another theory that influences the work of care worker at ABC Care
Home is anti-oppressive theory which pertains to the style of professionalism and with it worker
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Further in this context, Maslow link the needs of human with motivation. In this aspect,
care workers have basic needs in starting which are physiological needs like food, shelter and
water etc. After competition of basic needs, workers will feel motivated to achieve at next level
of this hierarchy which is safety and security stage. In this stage worker wants the job security
and stability for safety purpose (Day and Wigens, 2006). When needs of this stage is achieved
care worker will motive to achieve net level and the process will go son on. In the Maslow's
hierarchy theory last stage is self fulfillment.
3.2
Social processes have a lot of impact on the service users in ABC Care Home. Social
processes and learning have lead to the promotion of use of person as well as patient centred
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3.3
Inter professional working is a practice in which all professionals belonging to the health
and social care unit work in coordination with one another so as to provide effective care to the
clients (VanVactor, 2013). This approach is quite successful for service users as with this
enhanced services are provided to them at ABC Care Home. The effectiveness of this practice
can be known from the fact that with this, there establishes a strong working relationships
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TASK 4
For this, it is given that findings of Care Quality Commission about ABC Care Home
were not according to the standards and it has failed in certain criteria. As a manager of the
organization, there is now the need to resolve the failings that are being mentioned in the report
given by CQC.
4.1
As a manager of ABC Care Home, I will now ensure implementation of rules and
regulations and check on regularly their practice within the care home. The ethical code of
conduct and norms will also be checked on regular basis and will be taken note of. I will take the
responsibility of having free and open flow of communication with my colleagues as well as the
service users to know their views and ideas regarding the services being rendered. It will be my
duty to take regular feedback from care workers and clients so that it can be ensured that suitable
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4.2
As the manager some negative points regarding my role were that earlier I was not able to
properly frame policies and implement them at the workplace. It was required of me to monitor
and observe the care workers and their behaviour towards the service users. With this, my
4.3
In order to develop my own contributions as a manager in meeting good practice
requirements can be in the form of professional development of my own self as well as the staff
of ABC Care Home (Harlen, 2005). It can be recommended that appropriate planning and
delivery of care should be ensured according to the individual rights and interests to the service
users. There is a need to properly identify the risks and threats associated with health and
security of clients and for this regular monitoring and reviewing of systems and procedures
should be carried out at ABC Care Home. It was found that ABC Care Home was not able to
control the activities like misbehave and abusing. Therefore, service providers should take
reasonable steps to protect people. I should also make necessary arrangements for protected
people and ensuring all legal compliances like reporting major activities to CQC (Ericson and
et.al., 2001).
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CONCLUSION
From the present report, it can be concluded that health and social care practice in ABC
Care Home involve many challenging roles and responsibilities as it deals with people belonging
to varied groups and cultures. It is important for health care practitioners of the organization to
identify and understand the individual needs and plan for their care according to them. The
policies of health and social care are also important to implement within the place so that
effective services can be rendered.
Health and Social Care Act 2012: fact sheets. 2013. [Online]. Available through: <
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