Scribd Logo
Unggah

Selamat datang di Scribd!

  • CRM Change Request Status SLA (Days) and Action

    Diunggah oleh

    Nyasha Svondo
    14 tayangan6 halaman
    The document outlines the various stages and approval processes for CRM and PSRM cases. For CRM cases, there are 8 stages involving approval or rejection by the Service Coordinator, Director, or being put on hold. For PSRM cases, there are 51 possible stages involving multiple departments and levels of approval up to Council and the Government Gazette. Notifications are sent at various stages to people like line departments, public offices, and managers. The total estimated process time for a PSRM case is 177 days.

    Deskripsi Asli:

    gjkg

    Judul Asli

    Itps Psrm Slas

    Hak Cipta

    © © All Rights Reserved

    Format Tersedia

    XLSX, PDF, TXT atau baca online dari Scribd

    Apakah menurut Anda dokumen ini bermanfaat?

    Apakah konten ini tidak pantas?

    Laporkan Dokumen Ini
    The document outlines the various stages and approval processes for CRM and PSRM cases. For CRM cases, there are 8 stages involving approval or rejection by the Service Coordinator, Director, or being put on hold. For PSRM cases, there are 51 possible stages involving multiple departments and levels of approval up to Council and the Government Gazette. Notifications are sent at various stages to people like line departments, public offices, and managers. The total estimated process time for a PSRM case is 177 days.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai XLSX, PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    14 tayangan6 halaman

    CRM Change Request Status SLA (Days) and Action

    Diunggah oleh

    Nyasha Svondo
    The document outlines the various stages and approval processes for CRM and PSRM cases. For CRM cases, there are 8 stages involving approval or rejection by the Service Coordinator, Director, or being put on hold. For PSRM cases, there are 51 possible stages involving multiple departments and levels of approval up to Council and the Government Gazette. Notifications are sent at various stages to people like line departments, public offices, and managers. The total estimated process time for a PSRM case is 177 days.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai XLSX, PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    dari 6

    CRM Change Request Status SLA (Days) and action

    1 New
    2 Await Approval - Co-ord.

    3 Approved: Service Coordinator


    4 Rejected: Service Coordinator
    5 On Hold: Pending Review

    6 Approved: Director
    7 Rejected: Director
    8 On Hold: Pending Review

    PSRM

    No Case Status SLA (Days) and action


    1 Case Created
    2 Pre-Consultation CMPL
    3 Survey & Maps CMPL
    4 Prep/Amend. Doc CMPL
    5 Line Dept. CMPL
    6 Consult Ext. CMPL
    7 Public Part. CMPL
    8 Corporate Comm CMPL
    9 Booklet Pub. CMPL
    10 Open Day Conducted
    11 Approved: Manager (SC)
    12 Referred: Manager (SC)
    13 Rejected: Manager (SC)
    14 Approved: Director (SC)
    15 Referred: Director (SC)
    16 Rejected: Director (SC)
    17 Approved: ED (SC)
    18 Referred: ED (SC)
    19 Rejected. ED (SC)
    20 Approved: Legal (SC)
    21 Referred: Legal (SC)
    22 Rejected: Legal (SC)
    23 Approved: (SC)
    24 Referred: (SC)
    25 Rejected: (SC)
    26 DAC: (MC)
    27 Approved: Manager (MC)
    28 Referred: Manager (MC)
    29 Rejected: Manager (MC)
    30 Approved: Director (MC)
    31 Referred: Director (MC)
    32 Rejected: Director (MC)
    33 Approved: ED (MC)
    34 Referred: ED (MC)
    35 Rejected: ED (MC)
    36 Approved: Legal (MC)
    37 Referred: Legal (MC)
    38 Rejected: Legal (MC)
    39 Approved: MAYCO
    40 Referred: MAYCO
    41 Rejected: MAYCO
    42 Approved: Council
    43 Reffered: Council
    44 Rejected: Council
    45 Government Gazette
    46 Awaiting Survey
    47 Survey Completed
    48 Create in GIS
    49 Case Closed
    50 Cancelled
    51 Slip Lane
    Total process days 177
    Notifications

    Notif to Service Area Coodinator to give decision

    Notif to Director to give decision

    Notif to DAC that case is created

    Notifications Plan Status


    Proposed
    Withdrawn
    Approved
    Email notification sent to Line Departments Retiring

    Email notification sent to Public Office


    Email notification sent to Corp Comms

    Email notification sent to DAC


    Email notification sent to DAC

    Email notification sent to Manager


    Email notification sent to Manager

    Email notification sent to DAC


    Email notification sent to DAC

    Email notification sent to Manager


    Email notification sent to Manager

    Email notification sent to GIS person


    Survey completed email to be sent to DAC
    SLA (Days) and action

    177

    Anda mungkin juga menyukai