BRM Imp Questions With Answers

Important Questions with Answers
Research Methodology
(2810006)
Research Methodology (2810006) 1

1. Prepare a research plan for marketing manager of XYZ Automobile who
wants to know about customer satisfaction level across India who recently
purchased newly Introduced car.
Answer:
Format of the Research Proposal:

1. Problem Definition
2. Relevant Review of Literatures
3. Research Objectives, Research Hypotheses
4. Research Methodology: Sources of Data Collection (Primary/Secondary), Research
Design (Exploratory/Descriptive/Causal), Sampling Technique (Probability/Non-
Probability Sampling), Sample Size, Sample Units (Customers, Employees,
Retailers), Contact Method for Data Collection (Personal
Interview/Mail/Electronic/Telephonic), Research Instrument for Data Collection
(Questionnaire/Observation Form/CCTV Camera), Sampling Area
(Rajkot/Ahmedabad)
5. Scope of the Study
6. Limitations of the Study
7. Proposed Chapter Scheme of the Research Report
8. Time Schedule
9. Rationale/Significance of the Study
10. Bibliography/References
11. Appendices (Questionnaire)
2. What is a Research Problem? State the main issue which should receive
the attention of the researcher. Give examples to illustrate your answer.
Answer:
Problem Definition is the first and most crucial step in the research process
- Main function is to decide what you want to find out about.
- The way you formulate a problem determines almost every step that follows.
Sources of research problems

Research in social sciences revolves around four Ps:
People- a group of individuals
Problems- examine the existence of certain issues or problems relating to their lives; to
ascertain attitude of a group of people towards an issue
Programs- to evaluate the effectiveness of an intervention
Phenomena- to establish the existence of regularity.
Considerations in selecting a research problem:

These help to ensure that your study will remain manageable and that you will remain
motivated.

1. Interest: a research endeavor is usually time consuming, and involves hard work and
possibly unforeseen problems. One should select topic of great interest to sustain the
required motivation.
2. Magnitude: It is extremely important to select a topic that you can manage within the
time and resources at your disposal. Narrow the topic down to something manageable,
specific and clear.
3. Measurement of concepts: Make sure that you are clear about the indicators and
measurement of concepts (if used) in your study.
4. Level of expertise: Make sure that you have adequate level of expertise for the task you
are proposing since you need to do the work yourself.
5. Relevance: Ensure that your study adds to the existing body of knowledge, bridges
current gaps and is useful in policy formulation. This will help you to sustain interest in
the study.
6. Availability of data: Before finalizing the topic, make sure that data are available.
7. Ethical issues: How ethical issues can affect the study population and how ethical
problems can be overcome should be thoroughly examined at the problem formulating
stage.
3. What is Research? Explain with a diagram the different steps of a

research process.
Answer:
Research is a systematic and objective Identification, Collection, Analysis,

Dissemination, and use of Information for the purpose of improving decision related to the
identification and solution of problems and opportunities.
The Process of Research has following steps:

4. What is hypothesis? Explain characteristics of good hypothesis and
different types of hypotheses.
Answer:
Hypothesis:
a. A statement which is accepted temporarily as true and on this basis the research work
confines,
b. A tentative assumption drawn from knowledge and theory which is used as a
guide in the investigation of other facts and theories that are yet unknown,
c. States what the researchers are looking for. Hence, a hypothesis looks
forward.
d. It is a tentative supposition or provisional guess, generalization which seems
to explain the situation under observation.
Characteristics of a Good Hypothesis

A good hypothesis implies that hypothesis which fulfils its intended purposes and to be
up to mark following and some important point,
a. A good hypothesis should be stated in the simplest possible terms. It is also called the
principle of the economy or business. It should be clear and precise.
b. A good hypothesis is in agreement with the observed facts. It should be based on
original data derived directly.
c. It should be so designed that bits test will provide an answer to the original problem
which farms the primary purpose of the investigation.
d. Hypothesis should state relationship between variables, if, it happens to be a rational
hypothesis.
Different Forms of Hypothesis:

On the basis of desire and use, the hypotheses are divided into various types. Some of
them frequently available in the literature are:
a. Null Hypothesis: This form of hypothesis states that there is no significant difference
between the variables. This type of hypothesis generally mathematical model form which
are used in statistical test of hypothesis. Here, the assumption is of two groups, are tested
and then found to be equal. It is denoted by H0
b. Alternative Hypothesis: The alternative hypothesis includes possible values of the
population parameter which is not included in the null hypothesis. It is a hypothesis
which states that there is a difference between the procedures and is denoted by H1.
5. What is research design? Explain features, objectives and methods used in

different research designs.
Answer:
Research Design:
A research design is a framework or blueprint for conducting the marketing research
project. It details the procedures necessary for obtaining the information needed to
structure or solve marketing research problems.

Exploratory Descriptive Causal
Research Research Research
Discovery of Describe the Determine

Objectives ideas and market cause and effect
insights characteristics relationships
Flexible, Marked by the Manipulation of

Versatile, The prior one or more
front end of the formulation of independent
research design the specific variables,
Characteristics
hypothesis, control of other
Preplanned and mediating
structured variables
design
Expert Surveys, Secondary Data, Experiments

Pilot Surveys, Quantitative
Methods Secondary Data, Analysis,
Qualitative Surveys, Panels,
Research Observation,
6. Explain various types of Descriptive Research Designs.

Answer:
1. Cross Sectional Design
2. Longitudinal Design
1. Cross Sectional Design:

Involve the collection of information from any given sample of population elements
only once.
In single cross-sectional designs, there is only one sample of respondents and
information is obtained from this sample only once.
In multiple cross-sectional designs, there are two or more samples of
respondents, and information from each sample is obtained only once. Often,
information from different samples is obtained at different times.
Cohort analysis consists of a series of surveys conducted at appropriate time
intervals, where the cohort serves as the basic unit of analysis. A cohort is a
group of respondents who experience the same event within the same time
interval.
2. Longitudinal Design:
A fixed sample (or samples) of population elements is measured repeatedly on
the same variables
A longitudinal design differs from a cross-sectional design in that the sample
or samples remain the same over time
7. Describe the Qualitative vs. Quantitative Research
Answer:
Qualitative Quantitative
Research Research
To gain a qualitative To quantify the data and

understanding of the generalize the results
Objectives underlying reasons and from the sample to the
motivations
population of interest
Small number of non- Large number of

Sample
representative cases representative cases
Data Collection Unstructured Structured
Data Analysis Non-statistical Statistical
Develop an initial Recommend a final

Outcome understanding course of action
8. Suggest sources of secondary data.

Answer:
Written:
Non-written:
Company/Organisation data: INTERNAL

Financial accounts; Sales data; Prices; Product development; Advertising expenditure;
Purchase of supplies; Human resources records; Customer complaint logs
Company/Organisation data: EXTERNAL

Company information is available from a variety of sources, eg.: Biz@advantage;
www.whowhere.com; www.hoovers.com 12,000 companies, USA & others; Australian
Stock Exchange (www.asx.com.au); AGSM Annual reports; Kompass, Dun & Bradstreet
(www.dnb.com), Fortune 500 Possible documentary data?
Journals and books; Case study materials; Committee minutes; AIRC documentation;
Hansard transcripts; Mailing list discussions; Web-site content; Advertising banners

Multiple Source
Geographically-based:
Time-series based:
Censuses and Surveys

Censuses
national:
-usa.gov
www.hist.umn.edu/~rmccaa/IPUMSI
9. Explain Focused Group Discussions. What is the function of a focus

group? Explain the advantages and disadvantages of focus groups.
Answer:
The focus group, is a panel of people (typically 6 to 10 participants), led by a trained

moderator, who meet for 90 minutes to 2 hours. The facilitator or moderator uses group
dynamics principles to focus or guide the group in an ex-change of ideas, feelings, and
experiences on a specific topic.
Focus groups are often unique in research due to the research sponsors involvement in
the process.
Most facilities permit sponsors to observe the group in real time, drawing his or her
own insights from the conversations and nonverbal signals observed.
Many facilities also allow the client to supply the moderator with topics or questions
generated by those observing in real time. (This option is generally not available in an
individual depth interview, other group interviews, or survey research.)
Focus groups typically last about two hours.
A mirrored
window allows observation of the group, without interfering with the group dynamics.
Some facilities allow for product preparation and testing, as well as other creative
exercises.
As sessions become longer,
activities are needed to bring out deeper feelings, knowledge, and motivations.
Functions of Focus Group:
To generate ideas for product development

To understand the consumer vocabulary
To reveal the consumer motivation, likes, dislikes, method of uses
To validate the quantitative research findings

Advantages of Focus Groups:
Synergism= 1+1=3
Snowballing= comment of one gives ideas to others
Stimulation
Security= individual is protected in a group
Spontaneity= on the spot discussion and not pre-planned
Specialization
Scientific scrutiny
Structure
Speed
Disadvantages of Focus Groups:

Misuse
Misjudge
Moderation
Messy
Misrepresentation
10. In business research errors occurs other than sampling error. What are
different non-sampling errors?
Answer:
Non-Sampling Error: Non-sampling errors can be attributed to sources other than
sampling, and they may be random or nonrandom: including errors in problem definition,
approach, scales, questionnaire design, interviewing methods, and data preparation and
analysis. Non-sampling errors consist of non-response errors and response errors.
Non-response error arises when some of the respondents included in the sample do not
respond.
Response error arises when respondents give inaccurate answers or their answers are
misrecorded or misanalyzed.
Non-Sampling Error/Response Error/Researcher Error
Surrogate Information Error
Measurement Error
Population Definition Error
Sampling Frame Error
Data Analysis Error

Non-Sampling Error/Response Error/Interviewer Error
Respondent Selection Error
Questioning Error
Recording Error
Cheating Error
Non-Sampling Error/Response Error/Respondent Error
Inability Error
Unwillingness Error
11. Enlist the different methods of conducting a survey.

Answer:
Survey Approach most suited for gathering descriptive information.

Structured Surveys: use formal lists of questions asked of all respondents in the same
way.
Unstructured Surveys: let the interviewer probe respondents and guide the interview
according to their answers.
Survey research may be Direct or Indirect.

Direct Approach: The researcher asks direct questions about behaviours and thoughts.
e.g. Why dont you eat at MacDonalds?
Indirect Approach: The researcher might ask: What kind of people eat at
MacDonalds?
From the response, the researcher may be able to discover why the consumer avoids
MacDonalds. It may suggest factors of which the consumer is not consciously aware.
ADVANTAGES:
-can be used to collect many different kinds of information
-Quick and low cost as compared to observation and experimental method.
LIMITATIONS:
-Respondents reluctance to answer questions asked by unknown interviewers about
things they consider private.
-Busy people may not want to take the time
-may try to help by giving pleasant answers
-unable to answer because they cannot remember or never gave a thought to what they
do and why
-may answer in order to look smart or well informed.

Mail Questionnaires:
Advantages:
-can be used to collect large amounts of information at a low cost per respondent.
-respondents may give more honest answers to personal questions on a mail
questionnaire
-no interviewer is involved to bias the respondents answers.
-convenient for respondents who can answer when they have time
- good way to reach people who often travel
Limitations:
-not flexible
-take longer to complete than telephone or personal interview
-response rate is often very low
- researcher has no control over who answers.
Telephone Interviewing:
- quick method
- more flexible as interviewer can explain questions not understood by the respondent
- depending on respondents answer they can skip some Qs and probe more on others
- allows greater sample control
- response rate tends to be higher than mail
Drawbacks:
-Cost per respondent higher
-Some people may not want to discuss personal Qs with interviewer
-Interviewers manner of speaking may affect the respondents answers
-Different interviewers may interpret and record response in a variety of ways
-under time pressure ,data may be entered without actually interviewing
Personal Interviewing:
It is very flexible and can be used to collect large amounts of information. Trained
interviewers are can hold the respondents attention and are available to clarify difficult
questions. They can guide interviews, explore issues, and probe as the situation requires.
Personal interview can be used in any type of questionnaire and can be conducted fairly
quickly.
Interviewers can also show actual products, advertisements, packages and observe and
record their reactions and behaviour.
This takes two forms-
Individual- Intercept interviewing
Group - Focus Group Interviewing
Individual Intercept interviewing:

Widely used in tourism research.
-allows researcher to reach known people in a short period of time.
- only method of reaching people whose names and addresses are unknown
-involves talking to people at homes, offices, on the street, or in shopping malls.
-interviewer must gain the interviewees cooperation
-time involved may range from a few minutes to several hours( for longer surveys
compensation may be offered)
--involves the use of judgmental sampling i.e. interviewer has guidelines as to whom to
intercept, such as 25% under age 20 and 75% over age 60
Drawbacks:
-Room for error and bias on the part of the interviewer who may not be able to correctly
judge age, race etc.
-Interviewer may be uncomfortable talking to certain ethnic or age groups.
12. Define projective techniques. Explain with illustration four different types
of projective techniques.
Answer:
Because researchers are often looking for hidden or suppressed meanings, Projective
techniques can be used within the interview structures. Some of these techniques
include:
o Word or picture association Participants match images, experiences, emotions,

products and services, even people and places, to whatever is being studied. Tell
me what you think of when you think of Kelloggs Special K cereal.
o Sentence completion Participants complete a sentence. Complete this sentence:
People who buy over the Internet...
o Cartoons or empty balloons Participants write the dialog for a cartoon-like
picture.
What will the customer comment when she sees the salesperson approaching her
in the new-car showroom.
o Thematic Apperception Test Participants are confronted with a picture and
asked to describe how the person in the picture feels and thinks.
o Component sorts Participants are presented with flash cards containing
component features and asked to create new combinations.
o Sensory sorts Participants are presented with scents, textures, and sounds, usually
verbalized on cards, and asked to arrange them by one or more criteria.
o Laddering or benefit chain Participants link functional features to their physical
and psychological benefits, both real and ideal.
o Imagination exercises Participants are asked to relate the properties of one
o thing/person/brand to another. If Crest toothpaste were a college, what type of
college would it be?
o Imaginary universe Participants are asked to assume that the brand and its users
populate an entire universe; they then describe the features of this new world.
o Visitor from another planet Participants are asked to assume that they are aliens
and are confronting the product for the first time, then describe their reactions,
questions, and attitudes about purchase or retrial.
o Personification Participants imagine inanimate objects with the traits,
characteristics and features, and personalities of humans. If brand X were a
person, what type of person would brand X be?
o Authority figure Participants imagine that the brand or product is an authority
figure and to describe the attributes of the figure.

o Ambiguities and paradoxes Participants imagine a brand as something else (e.g.,
a Tide dog food or Marlboro cereal), describing its attributes and position.
o Semantic mapping Participants are presented with a four-quadrant map where
different variables anchor the two different axes; they place brands, product
components, or organizations within the four quadrants.
o Brand mapping Participants are presented with different brands and asked to talk
about their perceptions, usually in relation to several criteria. They may also be
asked to spatially place each brand on one or more semantic maps.
13. When is observation as a method of data collection used in research?

What are its strength and limitation as a method of data collection?
Answer:
It is the gathering of primary data by investigators own direct observation of relevant

people, actions and situations without asking from the respondent.
e.g.
A hotel chain sends observers posing as guests into its coffee shop to check on cleanliness
and customer service.
A food service operator sends researchers into competing restaurants to learn menu items
prices, check portion sizes and consistency and observe point-of purchase merchandising.
A restaurant evaluates possible new locations by checking out locations of competing
restaurants, traffic patterns and neighborhood conditions.
Observation can yield information which people are normally unwilling or unable to provide.
e.g. Observing numerous plates containing uneaten portions the same menu items indicates
that food is not satisfactory.
Types of Observation:
1. Structured for descriptive research
2. Unstructuredfor exploratory research
3. Disguised Observation
4. Undisguised Observation
5. Natural Observation
6. Contrived Observation
Observation Methods:
1. Personal Observation
2. Mechanical Observation
3. Audit
4. Content Analysis
5. Trace Analysis
Advantages:
They permit measurement of actual behavior rather than reports of intended or preferred
behavior.

There is no reporting bias, and potential bias caused by the interviewer and the
interviewing process is eliminated or reduced.
Certain types of data can be collected only by observation.
If the observed phenomenon occurs frequently or is of short duration, observational
methods may be cheaper and faster than survey methods.
Limitations:
The reasons for the observed behavior may not be determined since little is known about
the underlying motives, beliefs, attitudes, and preferences.
Selective perception (bias in the researcher's perception) can bias the data.
Observational data are often time-consuming and expensive, and it is difficult to observe
certain forms of behavior.
In some cases, the use of observational methods may be unethical, as in observing people
without their knowledge or consent.
It is best to view observation as a complement to survey methods, rather than as being in
competition with them.
14. What are experiments? What is experimental Design? Explain the three
types of most widely accepted experimental research designs.
Answer:
The process of examining the truth of a statistical hypothesis, relating to some research problem,
is known as an experiment. For example, we can conduct an experiment to examine the
usefulness of a certain newly developed drug. Experiments can be of two types viz., absolute
experiment and comparative experiment. If we want to determine the impact of a fertilizer on the
yield of a crop, it is a case of absolute experiment; but if we want to determine the impact of
one fertilizer as compared to the impact of some other fertilizer, our experiment then will be
termed as a comparative experiment. Often, we undertake comparative experiments when we talk
of designs of experiments.
An experimental design is a set of procedures specifying:
the test units and how these units are to be divided into homogeneous subsamples,
what independent variables or treatments are to be manipulated,
what dependent variables are to be measured; and
how the extraneous variables are to be controlled.
Experimental Research Designs:

Pre-experimental designs do not employ randomization procedures to control for
extraneous factors: the one-shot case study, the one-group pretest-posttest design, and the
static-group.
In true experimental designs, the researcher can randomly assign test units to
experimental groups and treatments to experimental groups: the pretest-posttest control
group design, the posttest-only control group design, and the Solomon four-group design.
Quasi-experimental designs result when the researcher is unable to achieve full
manipulation of scheduling or allocation of treatments to test units but can still apply part
of the apparatus of true experimentation: time series and multiple time series designs.

A statistical design is a series of basic experiments that allows for statistical control and
analysis of external variables: randomized block design, Latin square design, and
factorial designs.
15. What is primary and secondary data? Write its advantages and
disadvantages?
Answer:
Primary data are originated by a researcher for the specific purpose of addressing the
problem at hand. The collection of primary data involves all six steps of the marketing
research process.
Secondary data are data that have already been collected for purposes other than the
problem at hand. These data can be located quickly and inexpensively.
Advantages of Primary Data:
1. Reliability
2. Specific to problem on hand
Disadvantages of Primary Data:

1. Time consuming
2. Costly
Advantages and Disadvantages of Secondary Data

Advantages
Disadvantages

16. What do you understand by extraneous variables? Discuss some of the
extraneous variables that affect the validity of experiment.
Answer:
Extraneous variables are all variables other than the independent variables that affect
the response of the test units, e.g., store size, store location, and competitive effort.
Some of the extraneous variables that affects the validity of experiments:

History refers to specific events that are external to the experiment but occur at the same
time as the experiment.
Maturation (MA) refers to changes in the test units themselves that occur with the
passage of time.
Testing effects are caused by the process of experimentation. Typically, these are the
effects on the experiment of taking a measure on the dependent variable before and after
the presentation of the treatment.
The main testing effect (MT) occurs when a prior observation affects a latter
observation.
In the interactive testing effect (IT), a prior measurement affects the test unit's response
to the independent variable.
Instrumentation (I) refers to changes in the measuring instrument, in the observers or in
the scores themselves.
Statistical regression effects (SR) occur when test units with extreme scores move closer
to the average score during the course of the experiment.
Selection bias (SB) refers to the improper assignment of test units to treatment
conditions.
Mortality (MO) refers to the loss of test units while the experiment is in progress.
17. What are the evaluating factors used for secondary data sources? Also
explain how each of the five factors influences on evaluation of the
secondary sources.
Answer:
Criteria for evaluating Secondary Data:

Specifications: Methodology Used to Collect the Data
Error: Accuracy of the Data
Currency: When the Data Were Collected
Objective(s): The Purpose for Which the Data Were Collected
Nature: The Content of the Data
Dependability: Overall, How Dependable Are the Data

18. Explain Internal and External source of Secondary data.
Answer:

19. Discuss various methods of observation.
Answer:
1. Personal Observation:
A researcher observes actual behavior as it occurs.
The observer does not attempt to manipulate the phenomenon being observed but merely
records what takes place.
For example, a researcher might record traffic counts and observe traffic flows in a
department store.
2. Mechanical Observation:
Do not require respondents' direct participation.
The AC Nielsen audimeter
Turnstiles that record the number of people entering or leaving a building.
On-site cameras (still, motion picture, or video)
Optical scanners in supermarkets
Do require respondent involvement.
Eye-tracking monitors
Pupilometers
Psychogalvanometers
Voice pitch analyzers
Devices measuring response latency
3. Audit:
The researcher collects data by examining physical records or performing inventory
analysis.
Data are collected personally by the researcher.
The data are based upon counts, usually of physical objects.
Retail and wholesale audits conducted by marketing research suppliers were discussed in
the context of syndicated data.
4. Content Analysis:
The objective, systematic, and quantitative description of the manifest content of a
communication.
The unit of analysis may be words, characters (individuals or objects), themes
(propositions), space and time measures (length or duration of the message), or topics
(subject of the message).
Analytical categories for classifying the units are developed and the communication is
broken down according to prescribed rules.
5. Trace Analysis:
Data collection is based on physical traces, or evidence, of past behavior.
The number of different fingerprints on a page was used to gauge the readership of
various advertisements in a magazine.
The position of the radio dials in cars brought in for service was used to estimate share of
listening audience of various radio stations.
The age and condition of cars in a parking lot were used to assess the affluence of
customers.
20. What is measurement? What are the different measurement scales used in
research? What are the essential differences among them? Explain in
brief with example.
Answer:
Measurement means assigning numbers or other symbols to characteristics of objects.
Basic Scales of Data Measurement:

1. Nominal Scale
2. Ordinal Scale
3. Interval Scale
4. Ratio Scale
1. Nominal Scale:
The numbers serve only as labels or tags for identifying and classifying objects.
When used for identification, there is a strict one-to-one correspondence between the
numbers and the objects.
The numbers do not reflect the amount of the characteristic possessed by the objects.
The only permissible operation on the numbers in a nominal scale is counting.

Only a limited number of statistics, all of which are based on frequency counts, are
permissible, e.g., percentages, and mode.
2. Ordinal Scale:
A ranking scale in which numbers are assigned to objects to indicate the relative
extent to which the objects possess some characteristic.
Can determine whether an object has more or less of a characteristic than some other
object, but not how much more or less.
Any series of numbers can be assigned that preserves the ordered relationships
between the objects.
In addition to the counting operation allowable for nominal scale data, ordinal scales
permit the use of statistics based on centiles, e.g., percentile, quartile, median.
3. Interval Scale:
Numerically equal distances on the scale represent equal values in the characteristic
being measured.
It permits comparison of the differences between objects.
The location of the zero point is not fixed. Both the zero point and the units of
measurement are arbitrary.
It is not meaningful to take ratios of scale values.
Statistical techniques that may be used include all of those that can be applied to
nominal and ordinal data, and in addition the arithmetic mean, standard deviation, and
other statistics commonly used in marketing research.
4. Ratio Scale:
Possesses all the properties of the nominal, ordinal, and interval scales.
It has an absolute zero point.
It is meaningful to compute ratios of scale values.
All statistical techniques can be applied to ratio data.

21. Explain comparative and non comparative scaling techniques in brief.
Comparative scales involve the direct comparison of stimulus objects. Comparative

scale data must be interpreted in relative terms and have only ordinal or rank order
properties.
Comparative Scaling Techniques:
1. Paired Comparison Technique:
A respondent is presented with two objects and asked to select one according to some
criterion.
The data obtained are ordinal in nature.
Paired comparison scaling is the most widely-used comparative scaling technique.
With n brands, [n(n - 1) /2] paired comparisons are required.
Under the assumption of transitivity, it is possible to convert paired comparison data
to a rank order.
2. Rank Order Scale:

Respondents are presented with several objects simultaneously and asked to order or
rank them according to some criterion.
It is possible that the respondent may dislike the brand ranked 1 in an absolute sense.
Furthermore, rank order scaling also results in ordinal data.
Only (n - 1) scaling decisions need be made in rank order scaling.

3. Constant Sum Scale:
Respondents allocate a constant sum of units, such as 100 points to attributes of a
product to reflect their importance.
If an attribute is unimportant, the respondent assigns it zero points.
If an attribute is twice as important as some other attribute, it receives twice as many
points.
The sum of all the points is 100. Hence, the name of the scale.
In noncomparative scales, each object is scaled independently of the others in the

stimulus set. The resulting data are generally assumed to be interval or ratio scaled.
Non-Comparative Scaling Techniques:
1. Continuous Rating Scale:

Respondents rate the objects by placing a mark at the appropriate position on a line
that runs from one extreme of the criterion variable to the other. The form of the
continuous scale may vary considerably.
2. Itemised Rating Scale:

The respondents are provided with a scale that has a number or brief description
associated with each category.
The categories are ordered in terms of scale position, and the respondents are required
to select the specified category that best describes the object being rated.
The commonly used itemized rating scales are the Likert, semantic differential, and
Stapel scales.
a. Likert Scale: The Likert scale requires the respondents to indicate a degree of
agreement or disagreement with each of a series of statements about the stimulus
objects.
b. Semantic Differential Scale: The semantic differential is a seven-point rating scale
with end points associated with bipolar labels that have semantic meaning. The
negative adjective or phrase sometimes appears at the left side of the scale and
sometimes at the right. This controls the tendency of some respondents,
particularly those with very positive or very negative attitudes, to mark the right-
or left-hand sides without reading the labels. Individual items on a semantic
differential scale may be scored on either a -3 to +3 or a 1 to 7 scale.
c. Stapel Scale: The Stapel scale is a unipolar rating scale with ten categories numbered
from -5 to +5, without a neutral point (zero). This scale is usually presented
vertically. The data obtained by using a Stapel scale can be analyzed in the same way
as semantic differential data.

22. Discuss major criteria for evaluating a measurement tool.
Answer:
1. Reliability:
Consistency of the instrument is called as Reliability.
Reliability can be defined as the extent to which measures are free from random
error, XR. If XR = 0, the measure is perfectly reliable.
If the same scale/instrument is used and we use the scale/instrument for the similar
conditions then the measured data should be consistent (same).
The systematic error does not affect the reliability but random error does. So, for
better reliability, the scale should be free from random errors.
If random error=O, the scale is most reliable.
Methods of Reliability:
In test-retest reliability, respondents are administered identical sets of scale
items at two different times and the degree of similarity between the two
measurements is determined. If the association or correlation between test and
retest result is high, we can conclude that scale is highly reliable. The problem
with this are: It is illogical to conduct research on same scale twice and sometimes
impossible also (Mall intercept), interval between test and retest influence
reliability, change in attitude between test and retest.
In alternative-forms reliability, two equivalent forms of the scale are
constructed and the same respondents are measured at two different times, with a
different form being used each time. The scales are similar to each other and the
same groups are measured. 2 instruments: A and B. the correlation or association

between both instruments, it has high reliability. Problems: Constructing two
scales is difficult and time consuming.
Internal consistency reliability determines the extent to which different parts of
a summated scale are consistent in what they indicate about the characteristic
being measured. In split-half reliability, the items on the scale are divided into
two halves and the resulting half scores are correlated. The scale contains multi
items and we split them into equal half. If total 20 items, we make 2 instruments,
each one with 10 items and check its association or correlation, if it is high, it is
highly reliable.
2. Validity:
A measure has validity if it measures what it is supposed to measure.
For example, a study on consumer likeliness of taste in a restaurant, should have
questions related to taste only and so it is called valid instrument. If it includes
question of service provided, it is invalid scale for measuring likeliness of taste in a
restaurant.
An instrument is valid if it is free from systematic and random errors.
The validity of a scale may be defined as the extent to which differences in observed
scale scores reflect true differences among objects on the characteristic being
measured, rather than systematic or random error. Perfect validity requires that there
be no measurement error (XO = XT, XR = 0, XS = 0).
Methods of Checking Validity:

Face or Content validity: Does it look like a scale what we want to measure.
It is a subjective but systematic evaluation of how well the content of a scale
represents the measurement task at hand. For example, if a person recall an
advt by exposure to an advt, we can conclude that he has been exposed to it
earlier as well.
Content validity can be improved by having other researchers critique the
measurement instrument.
Criterion validity reflects whether a scale performs as expected in relation to
other variables selected (criterion variables) as meaningful criteria. It has 2
forms: concurrent validity and predictive validity.
Concurrent Validity: is demonstrated where a test correlates well with a
measure that has previously been validated. The two measures may be for the
same construct, or for different, but presumably related, constructs.
Concurrent validity applies to validation studies in which the two measures
are administered at approximately the same time. For example, an
employment test may be administered to a group of workers and then the test
scores can be correlated with the ratings of the workers' supervisors taken on

the same day or in the same week. The resulting correlation would be a
concurrent validity coefficient.
Predictive Validity: If scale can correctly predict the respondent future
behavior, it is having high predictive validity. For example, after using
intention to buy scale, we can check the respondent actual purchase of the
product later. Predictive validity differs only in that the time between taking
the test and gathering supervisor ratings is longer, i.e., several months or
years. In the example above, predictive validity would be the best choice for
validating an employment test, because employment tests are designed
to predict performance.
Construct validity refers to whether a scale measures or correlates with the
theorized psychological scientific construct that it purports to measure. In
other words, it is the extent to which what was to be measured was actually
measured. It addresses the question of what construct or characteristic the
scale is, in fact, measuring. Construct validity includes convergent,
discriminant, and nomological validity.
Convergent validity is the extent to which the scale correlates positively with
other measures of the same construct. For example, Research on 300 people
and finding average age be 20 and to verify (validate) it, if we conduct
research on 45 again and find average age be 19.9 or 20.1, it has high
convergent validity.
Discriminant validity is the extent to which a measure does not correlate
with other constructs from which it is supposed to differ. Response should be
different of different constructs. Respondents attitude towards theft and fire
security are same, the scale lacks discriminant validity.
Nomological validity is the extent to which the scale correlates in
theoretically predicted ways with measures of different but related constructs.
3. Generalizability:
It is the degree to which a study based on a sample applies to a universe of
generalizations.

23. Explain 10 step questionnaire design process.
Answer:
24. Explain the reasons for sampling. Elaborate the process of sampling.
Answer:
Reasons for Sampling:

o Lower cost:
o Greater accuracy of result
o Greater speed of data collection
o Availability of population elements

1. Define the Population:
The target population is the collection of elements or objects that possess the
information sought by the researcher and about which inferences are to be made. The
target population should be defined in terms of elements, sampling units, extent, and
time.
An element is the object about which or from which the information is desired,
e.g., the respondent.
A sampling unit is an element, or a unit containing the element, that is available
for selection at some stage of the sampling process.
Extent refers to the geographical boundaries.
Time is the time period under consideration.
2. Determining the Sampling Frame:

A sampling frame is a list of populations from which the samples are drawn.
Example: A telephone directory, a directory of GIDC.
If such list is not available, researcher has to prepare it.
3. Selecting the sampling Technique:

Probability or Non Probability Sampling techniques can be used.
4. Determining the sample size:

Important qualitative factors in determining the sample size are:
the importance of the decision
the nature of the research
the number of variables
the nature of the analysis
sample sizes used in similar studies
resource constraints
5. Execute the sampling process
25. Discuss various probability and non-probability sampling techniques with

their strengths and weaknesses.
Answer:
1. Non-Probability Sampling
Sampling techniques that do not use chance selection procedures. Rather, they rely on
the personal judgment of the researcher.
2. Probability Sampling
A sampling procedure in which each element of the population has a fixed probabilistic
chance of being selected for the sample.
1. Non-Probability Sampling Techniques:

a. Convenience Sampling
b. Judgmental Sampling
c. Quota Sampling
d. Snowball Sampling
a. Convenience sampling attempts to obtain a sample of convenient elements. Often,

respondents are selected because they happen to be in the right place at the right time.
use of students, and members of social organizations
mall intercept interviews without qualifying the respondents
department stores using charge account lists
people on the street interviews
Advantages: Least Expensive, Least Time Consuming and Most Convenient
Disadvantages: Selection Bias, Non Representative Samples, Not useful for
descriptive or causal research
b. Judgmental sampling is a form of convenience sampling in which the population
elements are selected based on the judgment of the researcher.
test markets
purchase engineers selected in industrial marketing research
Advantages: Low Cost, Less Time consuming and convenient
Disadvantages: Subjective selection, Doesnt allow generalizations
c. Quota sampling may be viewed as two-stage restricted judgmental sampling.
The first stage consists of developing control categories, or quotas, of population
elements.
In the second stage, sample elements are selected based on convenience or
judgment.
Advantages: Sample can be controlled for certain characteristics
Disadvantages: Selection Bias, No assurance of representativeness
d. In snowball sampling, an initial group of respondents is selected, usually at random.
After being interviewed, these respondents are asked to identify others who
belong to the target population of interest.
Subsequent respondents are selected based on the referrals.
Advantages: can estimate rare characteristics
Disadvantages: Time consuming
2. Probability Sampling Techniques:

a. Simple Random Sampling
b. Systematic Sampling
c. Stratified Random Sampling
d. Cluster Sampling
a. Simple Random Sampling:

Each element in the population has a known and equal probability of selection.

Each possible sample of a given size (n) has a known and equal probability of
being the sample actually selected.
This implies that every element is selected independently of every other element.
Advantages: Easily Understood, Results projectable
Disadvantages: Difficult to construct sampling frame, expensive, lower precision,
no assurance of representativeness
b. Systematic Sampling:
The sample is chosen by selecting a random starting point and then picking every
ith element in succession from the sampling frame.
The sampling interval, i, is determined by dividing the population size N by the
sample size n and rounding to the nearest integer.
When the ordering of the elements is related to the characteristic of interest,
systematic sampling increases the representativeness of the sample.
If the ordering of the elements produces a cyclical pattern, systematic sampling
may decrease the representativeness of the sample.
For example, there are 100,000 elements in the population and a sample of 1,000
is desired. In this case the sampling interval, i, is 100. A random number
between 1 and 100 is selected. If, for example, this number is 23, the sample
consists of elements 23, 123, 223, 323, 423, 523, and so on.
Advantages: Can increase representativeness, easier to implement than SRS,
sample frame not necessary
Disadvantages: Can decrease representativeness
c. Stratified Random Sampling:

A two-step process in which the population is partitioned into subpopulations, or
strata.
The strata should be mutually exclusive and collectively exhaustive in that every
population element should be assigned to one and only one stratum and no population
elements should be omitted.
Next, elements are selected from each stratum by a random procedure, usually SRS.
A major objective of stratified sampling is to increase precision without increasing
cost.
The elements within a stratum should be as homogeneous as possible, but the
elements in different strata should be as heterogeneous as possible.
The stratification variables should also be closely related to the characteristic of
interest.
Finally, the variables should decrease the cost of the stratification process by being
easy to measure and apply.

In proportionate stratified sampling, the size of the sample drawn from each
stratum is proportionate to the relative size of that stratum in the total population.
In disproportionate stratified sampling, the size of the sample from each stratum is
proportionate to the relative size of that stratum and to the standard deviation of the
distribution of the characteristic of interest among all the elements in that stratum.
Advantages: Include all sub-population, precision
Disadvantages: Difficult to select relevant stratification variables, not feasible to
stratify on many variables, expensive
d. Cluster Sampling:
The target population is first divided into mutually exclusive and collectively
exhaustive subpopulations, or clusters.
Then a random sample of clusters is selected, based on a probability sampling
technique such as SRS.
For each selected cluster, either all the elements are included in the sample (one-
stage) or a sample of elements is drawn probabilistically (two-stage).
Elements within a cluster should be as heterogeneous as possible, but clusters
themselves should be as homogeneous as possible. Ideally, each cluster should be a
small-scale representation of the population.
In probability proportionate to size sampling, the clusters are sampled with
probability proportional to size. In the second stage, the probability of selecting a
sampling unit in a selected cluster varies inversely with the size of the cluster.
Types of Cluster Sampling: 1. One Stage Cluster Sampling 2. Two Stage Cluster
Sampling 3. Multi Stage Cluster Sampling
Advantages: Easy to implement and cost effective
Disadvantages: Imprecise, Difficult to compute and interpret results
26. Discuss various qualitative factors to be considered while deciding sample

size.
Answer:
Factors to be considered while deciding sample size:

1) Importance of the decision
2) Nature of the research
3) Number of variables
4) Nature of the analysis
5) Sample sizes used in similar studies
6) Resource constraints

27. Discuss the process of hypothesis testing in brief.
Answer:
Process of Hypothesis Testing:

1) Formulate Null and Alternate Hypothesis
2) Select Appropriate Test Statistic
3) Choose Level of Significance (Alpha)
4) Collect data and calculate test statistic
5) Determine the critical value
6) Compare the critical value and make the decision
7) Make the conclusion
28. Define Type-I and Type-II errors with suitable example.

Answer:
Type I Error:
Type I error occurs when the sample results lead to the rejection of the null hypothesis
when it is in fact true. The probability of type I error is also called the alpha and level of
significance.
Type II Error
Type II error occurs when, based on the sample results, the null hypothesis is not
rejected when it is in fact false. The probability of type II error is denoted by beta. Unlike, which
is specified by the researcher, the magnitude of depends on the actual value of the population
parameter (proportion).

29. What is parametric and non parametric test? Explain with one example
from each?
Answer:
Parametric Tests:
Parametric methods make assumptions about the underlying distribution from which sample
populations are selected.
In a parametric test, a sample statistic is obtained to estimate the population parameter.

Because this estimation process involves a sample, a sampling distribution and a population,
certain parametric assumptions are required to ensure all components are compatible with
each other.
Parametric tests are based on models with some assumptions. If the assumptions hold good,
these tests offer a more powerful tool for analysis. It usually assumes certain properties of the
parent population from which we draw samples. Assumptions like observations come from a
normal population, sample size is large, assumptions about population parameters like mean,
variance, etc., must hold good before parametric tests can be used. But these are situations
when the researcher cannot or does not want to make such assumptions. In such situations we
use statistical methods for testing hypotheses which are called non-parametric tests because
such tests do not depend on any assumption about the parameters of the parent population.
Besides, most non-parametric tests assume only nominal or ordinal data, whereas parametric
tests require measurement equivalent to at least an interval or ratio scale. As a result, non-
parametric tests need more observations than parametric tests to achieve the same size of
type-I and Type-II errors.
All these tests are based on the assumptions of normality, the source of data is considered to
be normally distributed.
Popular parametric tests used are t-test, z-test and F-test.
Non-Parametric Tests:
As the name implies, non-parametric tests do not require parametric assumptions because
interval data are converted to rank ordered data. Handling of rank ordered data is considered
strength of non-parametric tests.
All practical data follow normal distribution. Under such situations, one can estimate the
parameters such as mean, variance, etc., and use the standard tests, they are known as
parametric tests. The practical data may be non-normal and/or it may not be possible to
estimate the parameters of the data. The tests which are used for such situations are called
non-parametric tests. Since, these tests are based on data which are free from distribution and
parameter; these tests are known as non-parametric tests.

The non-parametric tests require less calculation, because there is no need to compute
parameters. Also, these tests can be applied to very small samples more specifically during
pilot studies in market research.
The test technique makes use of one or more values obtained from sample data to arrive at a
probability statement about the hypothesis. But no such assumptions are made in case of non-
parametric tests.
In a statistical test, two kinds of assertions are involved, an assertion directly related to the
purpose of the investigation and other assertions to make a probability statement. The former
is an assertion to be tested and is technically called a hypothesis, whereas the set of all other
assertions is called the model. When we apply a test without a model, it is a distribution free
test or the non-parametric test. Non-parametric tests do not make an assumption about the
parameters of the population and thus do not make use of the parameters of the distribution.
In other words, under non-parametric tests we do not assume that a particular distribution is
applicable, or that a certain value is attached to a parameter of the population.
Popular non-parametric tests are Chi-Square Test, Kolmogorov-Smirnov Test, Run Test,
Median, Mann-Whitney U Test, Wilcoxon Signed Rank Test, Kruskal Wallis Test
30. Explain coding, editing, and tabulation of a data.

Answer:
Coding:
Before permitting statistical analysis, a researcher has to prepare data for analysis. This
preparation is done by data coding. Coding of data is probably the most crucial step in the
analytical process. Codes or categories are tags or labels for allocating units of meaning to
the descriptive or inferential information compiled during a study. In coding, each answer is
identified and classified with a numerical score or other symbolic characteristics for
processing the data in computers. While coding, researchers generally select a convenient
way of entering the data in a spreadsheet. The data can be conveniently exported or imported
to other software such as SPSS and SAS. The character of information occupies the column
position in the spreadsheet with the specific answers to the questions entered in a row. Thus,
each row of the spreadsheet will indicate the respondents answers on the column heads.
Rules that guide the establishment of category sets

Appropriate to the research problem and purpose
Exhaustive
Mutually exclusive
Derived from one classification principle
Raw data, particularly qualitative data can be very interesting to look at, but do not
express any relationship unless anlysed systematically.
Qualitative data are textual, non-numerical and unstructured.

There are two methods of creating codes.
The first one is used by an inductive researcher who may not want to pre-code any datum until
he/she has collected it.
This type of coding approach is popularly called among the researchers as grounded approach
of data coding.
The other one, the method preferred by Miles and Huberman, is to create a provisional start
list of codes prior to fieldwork.
That list comes from the conceptual framework, list of research questions, hypotheses, problem
areas and/or key variables that the researcher brings to the study.
Editing:
Editing is actually checking of the questionnaire for suspicious, inconsistent, intelligible, and
incomplete answers visible from careful study of the questionnaire. Field editing is a good way
to deal with the answering problems in the questionnaire and is usually done by the supervisor on
the same day when the interviewer has conducted the interview. Editing on the same day of the
interview has various advantages. In the case of any inconsistent or illogical answering, the
supervisor can ask the interviewer about it, and the interviewer can also answer well because he
or she has just conducted the interview and the possibility of forgetting the incident if minimal.
The interviewer can then recall and discuss the answer and situation with the supervisor. In this
manner, a logical answer to the question may be arrived. Field editing can also identify any fault
in the process of the interview just on time and can be rectified without much delay in the
interview process. In some interview techniques such as mail technique, field editing is not
possible. In such a situation, in-house editing is done, which rigorously examines the
questionnaire for any deficiency and a team of experts edit and code these data.
Editing includes:
Detects errors and omissions,
Corrects them when possible, and
Certifies that minimum data quality standards are achieved
Guarantees that data are

accurate
consistent with other information
uniformly entered
complete
arranged to simplify coding and tabulation
Field Editing
translation of ad hoc abbreviations and symbols used during data collection
validation of the field results.
Central Editing
Tabulation of Data:
A table is commonly meant as an orderly and systematic presentation of numerical data in

columns and rows.

The main object of a table is to arrange the physical presentation of numerical facts in such a
manner that the attentions of the readers are automatically directed to relevant information.
General Purpose Tables: The general purpose table is informative. Its main aim is to
present a comprehensive set of data in such an arrangement that any particular item can be
easily located.
Special Purpose Table: Special purpose tables are relatively small in size and are designed
to present as effectively as possible the findings of a particular study for which it is designed.
31. Explain the different components of a research report.

Answer:
After conducting any research, the researcher needs to draft the work. Drafting is a scientific
procedure and needs a systematic and careful articulation. When the organization for which
the researcher is conducting the research has provided guidelines to prepare the research
report, one has to follow them. However, if there is no guideline available from the
sponsoring organization, then the researcher can follow a reasonable pattern of presenting a
written research report. In fact, there is no single universally accepted guideline available for
organization of a written report. In fact, the organization of the written report depends on the
type of the target group that it addresses. However, following is the format for the written
report. Although this format presents a broad guideline for report organization, in real sense,
the researcher enjoys flexibility to either include or exclude the items from the given list.
1. Title Page
2. Letter of Transmittal
3. Letter of Authorization
4. Table of Contents (including list of figures, tables and charts)
5. Executive Summary
Objective
Concise statement of the methodology
Results
Conclusions
Recommendations
6. Body
Introduction
Research Objective
Research Methodology (Sample, Sample Size, Sample Technique, Scaling
Technique, Data source, Research Design, Instrument for data collection,
Contact Methods, Test statistics, Field Work)
Results and findings
Conclusions and Recommendations
Limitations of the research
7. Appendix
Copies of data collection forms
Statistical output details
General tables that are not included in the body
Bibliography
Other required support material
32. Explain Univariate, Bivariate and Multivariate analysis with examples.
Answer:
Empirical testing typically involves inferential statistics. This means that an inference will be
drawn about some population based on observations of a sample representing that
population. Statistical analysis can be divided into several groups:
Univariate statistical analysis tests hypotheses involving only one variable.
Univariate analysis is the simplest form of quantitative (statistical) analysis. The analysis is
carried out with the description of a single variable and its attributes of the applicable unit of
analysis. For example, if the variable age was the subject of the analysis, the researcher
would look at how many subjects fall into a given age attribute categories.
Univariate analysis contrasts with bivariate analysis the analysis of two variables
simultaneously or multivariate analysis the analysis of multiple variables simultaneously.
Univariate analysis is also used primarily for descriptive purposes, while bivariate and
multivariate analysis are geared more towards explanatory purposes. Univariate analysis is
commonly used in the first stages of research, in analyzing the data at hand, before being
supplemented by more advance, inferential bivariate or multivariate analysis.
A basic way of presenting univariate data is to create a frequency distribution of the

individual cases, which involves presenting the number of attributes of the variable studied
for each case observed in the sample. This can be done in a table format, with a bar chart or a
similar form of graphical representation. A sample distribution table and a bar chart for an
univariate analysis are presented below (the table shows the frequency distribution for a
variable "age" and the bar chart, for a variable "incarceration rate"): - this is an edit of the
previous as the chart is an example of bivariate, not univariate analysis - as stated above,
bivariate analysis is that of two variables and there are 2 variables compared in this graph:
incarceration and country.
There are several tools used in univariate analysis; their applicability depends on whether we
are dealing with a continuous variable (such as age) or a discrete variable (such as gender).
In addition to frequency distribution, univariate analysis commonly involves reporting

measures of central tendency (location). This involves describing the way in which
quantitative data tend to cluster around some value. In the univariate analysis, the measure of
central tendency is an average of a set of measurements, the word average being variously
construed as (arithmetic) mean, median, mode or other measure of location, depending on the
context.
Another set of measures used in the univariate analysis, complementing the study of the
central tendency, involves studying the statistical dispersion. Those measurements look at
how the values are distributed around values of central tendency. The dispersion measures
most often involve studying the range, interquartile range, and the standard deviation.

Bivariate statistical analysis tests hypotheses involving two variables.
Bivariate analysis is one of the simplest forms of the quantitative (statistical) analysis. It
involves the analysis of two variables (often denoted as X, Y), for the purpose of determining
the empirical relationship between them. In order to see if the variables are related to one
another, it is common to measure how those two variables simultaneously change together
(see also covariance).
Bivariate analysis can be helpful in testing simple hypotheses of association and causality
checking to what extent it becomes easier to know and predict a value for the dependent
variable if we know a case's value on the independent variable (see also correlation).
Bivariate analysis can be contrasted with univariate analysis in which only one variable is
analysed. Furthermore, the purpose of a univariate analysis is descriptive. Subgroup
comparison the descriptive analysis of two variables can be sometimes seen as a very
simple form of bivariate analysis (or as univariate analysis extended to two variables). The
major differentiating point between univariate and bivariate analysis, in addition to looking at
more than one variable, is that the purpose of a bivariate analysis goes beyond simply
descriptive: it is the analysis of the relationship between the two variables.
Types of analysis
Common forms of bivariate analysis involve creating a percentage table, a scatterplot graph,
or the computation of a simple correlation coefficient. For example, a bivariate analysis
intended to investigate whether there is any significant difference in earnings of men and
women might involve creating a table of percentages of the population within various
categories, using categories based on gender and earnings:
Earnings Men Women
under 20,000$ 47% 52%
20,00050,000$ 45% 47%
over 50,000$ 8% 1%
The types of analysis that are suited to particular pairs of variables vary in accordance with
the level of measurement of the variables of interest (e.g., nominal/categorical, ordinal,
interval/ratio).
Bivariate analysis is a simple (two variable) variant of multivariate analysis (where multiple
relations between multiple variables are examined simultaneously).

Steps in Conducting Bivariate Analysis
Step 1: Define the nature of the relationship whether the values of the independent variables
relate to the values of the dependent variable or not.
Step 2: Identify the type and direction, if applicable, of the relationship.
Step 3: Determine if the relationship is statistically significant and generalizable to the

population.
Step 4: Identify the strength of the relationship, i.e. the degree to which the values of the
independent variable explain the variation in the dependent variable.
Multivariate statistical analysis tests hypotheses and models involving multiple (three or
more) variables or sets of variables.
Multivariate statistics is a form of statistics encompassing the simultaneous observation and

analysis of more than one outcome variable. The application of multivariate statistics is
multivariate analysis. Methods of bivariate statistics, for example simple linear regression
and correlation, are NOT special cases of multivariate statistics because only one outcome
variable is involved.
Multivariate statistics concerns understanding the different aims and background of each of
the different forms of multivariate analysis, and how they relate to each other. The practical
implementation of multivariate statistics to a particular problem may involve several types of
univariate and multivariate analysis in order to understand the relationships between
variables and their relevance to the actual problem being studied.
In addition, multivariate statistics is concerned with multivariate probability distributions, in

terms of both:
how these can be used to represent the distributions of observed data;

how they can be used as part of statistical inference, particularly where several different
quantities are of interest to the same analysis.
There are many different models, each with its own type of analysis:
1. Multivariate analysis of variance (MANOVA) extends the analysis of variance to

cover cases where there is more than one dependent variable to be analyzed
simultaneously: see also MANCOVA.
2. Multivariate regression analysis attempts to determine a formula that can describe how
elements in a vector of variables respond simultaneously to changes in others. For linear
relations, regression analyses here are based on forms of the general linear model.
3. Principal components analysis (PCA) creates a new set of orthogonal variables that
contain the same information as the original set. It rotates the axes of variation to give a

new set of orthogonal axes, ordered so that they summarize decreasing proportions of the
variation.
4. Factor analysis is similar to PCA but allows the user to extract a specified number of
synthetic variables, fewer than the original set, leaving the remaining unexplained
variation as error. The extracted variables are known as latent variables or factors; each
one may be supposed to account for co variation in a group of observed variables.
5. Canonical correlation analysis finds linear relationships among two sets of variables; it
is the generalized (i.e. canonical) version of bivariate correlation.
6. Redundancy analysis is similar to canonical correlation analysis but allows the user to
derive a specified number of synthetic variables from one set of (independent) variables
that explain as much variance as possible in another (independent) set. It is a multivariate
analogue of regression.
7. Correspondence analysis (CA), or reciprocal averaging, finds (like PCA) a set of
synthetic variables that summarize the original set. The underlying model assumes chi-
squared dissimilarities among records (cases). There is also canonical (or "constrained")
correspondence analysis (CCA) for summarizing the joint variation in two sets of
variables (like canonical correlation analysis).
8. Multidimensional scaling comprises various algorithms to determine a set of synthetic
variables that best represent the pair wise distances between records. The original method
is principal coordinates analysis (based on PCA).
9. Discriminant analysis, or canonical variate analysis, attempts to establish whether a set
of variables can be used to distinguish between two or more groups of cases.
10. Linear discriminant analysis (LDA) computes a linear predictor from two sets of
normally distributed data to allow for classification of new observations.
11. Clustering systems assign objects into groups (called clusters) so that objects (cases)
from the same cluster are more similar to each other than objects from different clusters.
33. Explain in brief the following and their specific application in data
presentation
a. Cross Tabulation
Cross tabulation approach is especially useful when the data are in nominal form. Under it
we classify each variable into two or more categories and then cross classify the variables in
these subcategories. Then we look for interactions between them which may be symmetrical,
reciprocal or asymmetrical. A symmetrical relationship is one in which the two variables vary
together, but we assume that neither variable is due to the other. A reciprocal relationship
exists when the two variables mutually influence or reinforce each other. Asymmetrical
relationship is said to exist if one variable (the independent variable) is responsible for
another variable (the dependent variable). The cross classification procedure begins with a
two-way table which indicates whether there is or there is not an interrelationship between
the variables. This sort of analysis can be further elaborated in which case a third factor is
introduced into the association through cross-classifying the three variables. By doing so we
find conditional relationship in which factor X appears to affect factor Y only when factor Z is
held constant. The correlation, if any, found through this approach is not considered a very
Powerful form of statistical correlation and accordingly we use some other methods when
data happen to be either ordinal or interval or ratio data.

b. Pareto diagrams
Pareto analysis is a statistical technique in decision making that is used for selection
of a limited number of tasks that produce significant overall effect. It uses the Pareto
principle the idea that by doing 20% of work, 80% of the advantage of doing the
entire job can be generated. Or in terms of quality improvement, a large majority of
problems (80%) are produced by a few key causes (20%).
Pareto analysis is a formal technique useful where many possible courses of action
are competing for attention. In essence, the problem-solver estimates the benefit
delivered by each action, then selects a number of the most effective actions that
deliver a total benefit reasonably close to the maximal possible one.
Pareto analysis is a creative way of looking at causes of problems because it helps

stimulate thinking and organize thoughts. However, it can be limited by its exclusion
of possibly important problems which may be small initially, but which grow with
time. It should be combined with other analytical tools such as failure mode and
effects analysis and fault tree analysis for example.
This technique helps to identify the top portion of causes that need to be addressed to
resolve the majority of problems. Once the predominant causes are identified, then
tools like the Ishikawa diagram or Fish-bone Analysis can be used to identify the root
causes of the problems. While it is common to refer to pareto as "20/80", under the
assumption that, in all situations, 20% of causes determine 80% of problems, this
ratio is merely a convenient rule of thumb and is not nor should it be considered
immutable law of nature.

The application of the Pareto analysis in risk management allows management to
focus on those risks that have the most impact on the project.
c. Box Plots
In descriptive statistics, a box plot or boxplot (also known as a box-and-whisker

diagram or plot) is a convenient way of graphically depicting groups of numerical
data through their five-number summaries: the smallest observation (sample
minimum), lower quartile (Q1), median (Q2), upper quartile (Q3), and largest
observation (sample maximum). A boxplot may also indicate which observations, if
any, might be considered outliers.
Boxplots display differences between populations without making any assumptions of

the underlying statistical distribution: they are non-parametric. The spacings between
the different parts of the box help indicate the degree of dispersion (spread) and
skewness in the data, and identify outliers. Boxplots can be drawn either horizontally
or vertically.

d. Mapping
e. Sum and leaf diagram
A maths test is marked out of 50. The marks for the class are shown below:
7, 36, 41, 39, 27, 21

24, 17, 24, 31, 17, 13
31, 19, 8, 10, 14, 45
49, 50, 45, 32, 25, 17
46, 36, 23, 18, 12, 6
This data can be more easily interpreted if we represent it in a stem and leaf
diagram.
This stem and leaf diagram shows the data above:

The stem and leaf diagram is formed by splitting the numbers into two parts - in this
case, tens and units.
The tens form the 'stem' and the units form the 'leaves'.
This information is given to us in the Key.
It is usual for the numbers to be ordered. So, for example, the row
shows the numbers 21, 23, 24, 24, 25 and 27 in order.
f. Histogram
In statistics, a histogram is a graphical representation showing a visual

impression of the distribution of data. It is an estimate of the probability
distribution of a continuous variable and was first introduced by Karl Pearson. A
histogram consists of tabular frequencies, shown as adjacent rectangles, erected
over discrete intervals (bins), with an area equal to the frequency of the
observations in the interval. The height of a rectangle is also equal to the
frequency density of the interval, i.e., the frequency divided by the width of the
interval. The total area of the histogram is equal to the number of data. A
histogram may also be normalized displaying relative frequencies. It then shows
the proportion of cases that fall into each of several categories, with the total area
equaling 1. The categories are usually specified as consecutive, non-overlapping
intervals of a variable. The categories (intervals) must be adjacent, and often are
chosen to be of the same size. The rectangles of a histogram are drawn so that
they touch each other to indicate that the original variable is continuous.

Histograms are used to plot density of data, and often for density estimation:
estimating the probability density function of the underlying variable. The total
area of a histogram used for probability density is always normalized to 1. If the
length of the intervals on the x-axis are all 1, then a histogram is identical to a
relative frequency plot.
An alternative to the histogram is kernel density estimation, which uses a kernel

to smooth samples. This will construct a smooth probability density function,
which will in general more accurately reflect the underlying variable.
g. Pie charts
A pie chart (or a circle graph) is a circular chart divided into sectors, illustrating
proportion. In a pie chart, the arc length of each sector (and consequently its
central angle and area), is proportional to the quantity it represents. When angles
are measured with 1 turn as unit then a number of percent is identified with the
same number of centiturns. Together, the sectors create a full disk. It is named for
its resemblance to a pie which has been sliced. The size of the sectors are
calculated by converting between percentage and degrees or by the use of a
percentage protractor. The earliest known pie chart is generally credited to
William Playfair's Statistical Breviary of 1801.
The pie chart is perhaps the most widely used statistical chart in the business
world and the mass media. However, it has been criticized,[5] and some
recommend avoiding it, pointing out in particular that it is difficult to compare
different sections of a given pie chart, or to compare data across different pie
charts. Pie charts can be an effective way of displaying information in some cases,
in particular if the intent is to compare the size of a slice with the whole pie, rather
than comparing the slices among them. Pie charts work particularly well when the
slices represent 25 to 50% of the data, but in general, other plots such as the bar

chart or the dot plot, or non-graphical methods such as tables, may be more
adapted for representing certain information.
34. Explain following terms with reference to research methodology:
a. Concept and Construct:

Concepts and constructs are both abstractions, the former from our perceptions of
reality and the latter from some invention that we have made. A concept is a bundle
of meanings or characteristics associated with certain objects, events, situations and
the like. Constructs are images or ideas developed specifically for theory building or
research purposes. Constructs tend to be more abstract and complex than concepts.
Both are critical to thinking and research processes since one can think only in terms
of meanings we have adopted. Precision in concept and constructs is particularly
important in research since we usually attempt to measure meaning in some way.
b. Deduction and Induction:

Both deduction and induction are basic forms of reasoning. While we may emphasize
one over the other from time to time, both are necessary for research thinking.
Deduction is reasoning from generalizations to specifics that flow logically from the
generalizations. If the generalizations are true and the deductive form valid, the
conclusions must also be true. Induction is reasoning from specific instances or
observations to some generalization that is purported to explain the instances. The
specific instances are evidence and the conclusion is an inference that may be true.
c. Operational definition and Dictionary definition:

Dictionary definitions are those used in most general discourse to describe the nature
of concepts through word reference to other familiar concepts, preferably at a lower

abstraction level. Operational definitions are established for the purposes of precision
in measurement. With them we attempt to classify concepts or conditions
unambiguously and use them in measurement. Operational definitions are essential
for effective research, while dictionary definitions are more useful for general
discourse purposes.
d. Hypothesis and Preposition:

A proposition is a statement about concepts that can be evaluated as true or false
when compared to observable phenomena. A hypothesis is a proposition made as a
tentative statement configured for empirical testing. This further distinction permits
the classification of hypotheses for different purposes, e.g., descriptive, relational,
correlational, causal, etc.
e. Theory and Model:

A theory is a set of systematically interrelated concepts, constructs, definitions, and
propositions advanced to explain and predict phenomena or facts. Theories differ
from models in that their function is explanation and prediction whereas a models
purpose is representation. A model is a representation of a system constructed for the
purpose of investigating an aspect of that system, or the system as a whole. Models
are used with equal success in applied or theoretical work.
f. Scientific method and scientific Attitude:

The characteristics of the scientific method are confused in the literature primarily
because of the numerous philosophical perspectives one may take when doing
science. A second problem stems from the fact that the emotional characteristics of
scientists do not easily lend themselves to generalization. For our purposes, however,
the scientific method is a systematic approach involving hypothesizing, observing,
testing, and reasoning processes for the purpose of problem solving or amelioration.
The scientific method may be summarized with a set of steps or stages but these only
hold for the simplest problems. In contrast to the mechanics of the process, the
scientific attitude reflects the creative aspects that enable and sustain the research
from preliminary thinking to discovery and on to the culmination of the project.
Imagination, curiosity, intuition, and doubt are among the predispositions involved.
One Nobel physicist described this aspect of science as doing ones utmost with no
holds barred.
g. Concept and Variable:

Concepts are meanings abstracted from our observations; they classify or categorize
objects or events that have common characteristics beyond a single observation (see
a). A variable is a concept or construct to which numerals or values are assigned; this
operationalization permits the construct or concept to be empirically tested. In
informal usage, a variable is often used as a synonym for construct or property being
studied.

35. Explain characteristics of a good research.
Answer:
1. The purpose of the research should be clearly defined and common concepts be
used.
2. The research procedure used should be described in sufficient detail to permit
another researcher to repeat the research for further advancement, keeping the
continuity of what has already been attained.
3. The procedural design of the research should be carefully planned to yield results
that are as objective as possible.
4. The researcher should report with complete frankness, flaws in procedural design
and estimate their effects upon the findings.
5. The analysis of data should be sufficiently adequate to reveal its significance and
the methods of analysis used should be appropriate. The validity and reliability of the
data should be checked carefully.
6. Conclusions should be confined to those justified by the data of the research and
limited to those for which the data provide an adequate basis.
7. Greater confidence in research is warranted if the researcher is experienced, has a
good reputation in research and is a person of integrity.
In other words, we can state the qualities of a good research as under:

1. Good research is systematic: It means that research is structured with specified
steps to be taken in a specified sequence in accordance with the well defined set of
rules. Systematic characteristic of the research does not rule out creative thinking but
it certainly does reject the use of guessing and intuition in arriving at conclusions.
2. Good research is logical: This implies that research is guided by the rules of
Logical reasoning and the logical process of induction and deduction are of great
value in carrying out research. Induction is the process of reasoning from a part to the
whole whereas deduction is the process of reasoning from some premise to a
conclusion which follows from that very premise. In fact, logical reasoning makes
research more meaningful in the context of decision making.
3. Good research is empirical: It implies that research is related basically to one or
More aspects of a real situation and deals with concrete data that provides a basis for
external validity to research results.
4. Good research is replicable: This characteristic allows research results to be
verified by replicating the study and thereby building a sound basis for decisions.
36. Explain one tailed and two tailed tests of significance with example.
Answer:
One Tailed Test: A statistical test in which the critical area of a distribution is one-sided so
that it is either greater than or less than a certain value, but not both. If the sample that is
being tested falls into the one-sided critical area, the alternative hypothesis will be accepted
instead of the null hypothesis. The one-tailed test gets its name from testing the area under
one of the tails (sides) of a normal distribution, although the test can be used in other non-
normal distributions as well.
An example of when one would want to use a one-tailed test is in the error rate of a
factory. Lets say a label manufacturer wants to make sure that errors on labels are
below 1%. It would be too costly to have someone check every label, so the factory
selects random samples of the labels and test whether errors exceed 1% with
whatever level of significance they choose. This represents the implementation of
a one-tailed test.
Example
Suppose we wanted to test a manufacturers claim that there are, on average, 50

matches in a box. We could set up the following hypotheses
H0: = 50, against H1: < 50 or H1: > 50
Either of these two alternative hypotheses would lead to a one-sided test. Presumably,
we would want to test the null hypothesis against the first alternative hypothesis since
it would be useful to know if there is likely to be less than 50 matches, on average, in
a box (no one would complain if they get the correct number of matches in a box or
more). Yet another alternative hypothesis could be tested against the same null,
leading this time to a two-sided test:
H0: = 50, against H1: not equal to 50
Here, nothing specific can be said about the average number of matches in a box;
only that, if we could reject the null hypothesis in our test, we would know that the
average number of matches in a box is likely to be less than or greater than 50.
Two Tailed Test: A statistical test in which the critical area of a distribution is two
sided and tests whether a sample is either greater than or less than a certain range of
values. If the sample that is being tested falls into either of the critical areas, the
alternative hypothesis will be accepted instead of the null hypothesis. The two-tailed
test gets its name from testing the area under both of the tails (sides) of a normal
distribution, although the test can be used in other non-normal distributions.
An example of when one would want to use a two-tailed test is at a candy

production/packaging plant. Lets say the candy plant wants to make sure that the
number of candies per bag is around 50. The factory is willing to accept between 45
and 55 candies per bag. It would be too costly to have someone check every bag, so
the factory selects random samples of the bags, and tests whether the average number
of candies exceeds 55 or is less than 45 with whatever level of significance it chooses.

Example
Suppose we wanted to test a manufacturers claim that there are, on average, 50

matches in a box. We could set up the following hypotheses
H0: = 50, against H1: < 50 or H1: > 50
Either of these two alternative hypotheses would lead to a one-sided test. Presumably,
we would want to test the null hypothesis against the first alternative hypothesis since
it would be useful to know if there is likely to be less than 50 matches, on average, in
a box (no one would complain if they get the correct number of matches in a box or
more). Yet another alternative hypothesis could be tested against the same null,
leading this time to a two-sided test:
H0: = 50, against H1: not equal to 50
Here, nothing specific can be said about the average number of matches in a box;
only that, if we could reject the null hypothesis in our test, we would know that the
average number of matches in a box is likely to be less than or greater than 50.
37. Explain null and alternate hypothesis with example.

Answer:
Null Hypothesis: A type of hypothesis used in statistics that proposes that no statistical
significance exists in a set of given observations. The null hypothesis attempts to show that
no variation exists between variables, or that a single variable is no different than zero. It is
presumed to be true until statistical evidence nullifies it for an alternative hypothesis.
The null hypothesis assumes that any kind of difference or significance you see in a
set of data is due to chance.
For example, Chuck sees that his investment strategy produces higher average returns
than simply buying and holding a stock. The null hypothesis claims that there is no
difference between the two average returns, and Chuck has to believe this until he
proves otherwise. Refuting the null hypothesis would require showing statistical
significance, which can be found using a variety of tests. If Chuck conducts one of
these tests and proves that the difference between his returns and the buy-and-hold
returns is significant, he can then refute the null hypothesis.
Alternate Hypothesis:
The alternative hypothesis, H1, is a statement of what a statistical hypothesis test is set
up to establish. For example, in a clinical trial of a new drug, the alternative

hypothesis might be that the new drug has a different effect, on average, compared to
that of the current drug. We would write
H1: the two drugs have different effects, on average.

The alternative hypothesis might also be that the new drug is better, on average, than
the current drug. In this case we would write
H1: the new drug is better than the current drug, on average.
The final conclusion once the test has been carried out is always given in terms of the
null hypothesis. We either "Reject H0 in favour of H1" or "Do not reject H0". We
never conclude "Reject H1", or even "Accept H1".
If we conclude "Do not reject H0", this does not necessarily mean that the null
hypothesis is true, it only suggests that there is not sufficient evidence against H 0 in
favour of H1. Rejecting the null hypothesis then, suggests that the alternative
hypothesis may be true.
Summary:
1. A null hypothesis is a statistical hypothesis which is the original or default hypothesis

while any other hypothesis other than the null is called an alternative hypothesis.
2. A null hypothesis is denoted by H0 while an alternative hypothesis is denoted by H1.
3. An alternative hypothesis is used if the null hypothesis is not accepted or rejected.
4. A null hypothesis is the prediction while an alternative hypothesis is all other outcomes
aside from the null.
5. Both the null and alternative hypotheses are necessary in statistical hypothesis testing in
scientific, medical, and other research studies.

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Research Methodology (2810006) 1

Format of the Research Proposal:

Sources of research problems

Considerations in selecting a research problem:

Research Methodology (2810006) 2

3. What is Research? Explain with a diagram the different steps of a

Research is a systematic and objective Identification, Collection, Analysis,

The Process of Research has following steps:

Research Methodology (2810006) 3

Characteristics of a Good Hypothesis

Different Forms of Hypothesis:

5. What is research design? Explain features, objectives and methods used in

Research Methodology (2810006) 4

Discovery of Describe the Determine

Flexible, Marked by the Manipulation of

Expert Surveys, Secondary Data, Experiments

6. Explain various types of Descriptive Research Designs.

1. Cross Sectional Design:

To gain a qualitative To quantify the data and

Small number of non- Large number of

Data Collection Unstructured Structured

Data Analysis Non-statistical Statistical

Develop an initial Recommend a final

8. Suggest sources of secondary data.

Company/Organisation data: INTERNAL

Company/Organisation data: EXTERNAL

Research Methodology (2810006) 6

Censuses and Surveys

9. Explain Focused Group Discussions. What is the function of a focus

The focus group, is a panel of people (typically 6 to 10 participants), led by a trained

Functions of Focus Group:

To generate ideas for product development

Research Methodology (2810006) 7

Disadvantages of Focus Groups:

Non-Sampling Error/Response Error/Researcher Error

Surrogate Information Error

Population Definition Error

Sampling Frame Error

Data Analysis Error

Respondent Selection Error

Non-Sampling Error/Response Error/Respondent Error

11. Enlist the different methods of conducting a survey.

Survey Approach most suited for gathering descriptive information.

Survey research may be Direct or Indirect.

Research Methodology (2810006) 9

Individual Intercept interviewing:

o Word or picture association Participants match images, experiences, emotions,

Research Methodology (2810006) 11

13. When is observation as a method of data collection used in research?

It is the gathering of primary data by investigators own direct observation of relevant

Research Methodology (2810006) 12

An experimental design is a set of procedures specifying:

Experimental Research Designs:

Research Methodology (2810006) 13

Disadvantages of Primary Data:

Advantages and Disadvantages of Secondary Data

Research Methodology (2810006) 14

Some of the extraneous variables that affects the validity of experiments:

Criteria for evaluating Secondary Data:

Research Methodology (2810006) 15

Research Methodology (2810006) 16

Measurement means assigning numbers or other symbols to characteristics of objects.

Basic Scales of Data Measurement: