Company performance
Company structure
Below the President is the Managing Director, who has overall responsibility
for the day-to-day running of the company.
The company is divided into different departments, each with its own
director. The Marketing and Sales department consists of the sales team, and
customer services. The Administration department also includes Human
Resources.
We are developing new software for the internet. Our R&D department is
working closely with our international partners.
Responsibilities
I report to the Marketing Manager.
I deal with customer enquiries.
We work closely with the sales team, who are in charge of customer accounts.
We co-operate with our offices worldwide.
We have more than one branch in some countries.
We are responsible for our own markets.
III. MEETING
The following pages focus on each part of the meeting and the appropriate
language for each situation.
The following phrases are used to conduct a meeting. These phrases are useful
if you are called on to conduct a meeting :
A. Opening
Good morning/afternoon, everyone. If we are all here, let's get started /
start the meeting / start.
a) Welcoming and Introducing
Please join me in welcoming (name of participant) We're pleased to
welcome (name of participant) I'd like to extend a warm welcome to
(name of participant) It's a pleasure to welcome (name of participant)
I'd like to introduce (name of participant).
b) Stating the Principal Objectives
B. Moving Forward
So, if there is nothing else we need to discuss, let's move on to today's
agenda. Shall we get down to business? Is there any other business? If
there are no further developments, i'd like to move on to today's topic.
a) Introducing the Agenda
Have you all received a copy of the agenda? There are X items on the
agenda. First, ... second, ... third, ... lastly, ... Shall we take the points
in this order? If you don't mind, I'd like to go in order today. skip item
1 and move on to item 3 I suggest we take item 2 last.
b) Allocating Roles (secretary, participants)
(Name of participant) has agreed to take the minutes. (name of
participant), would you mind taking the minutes? (name of
participant) has kindly agreed to give us a report on ... (name of
Requesting an appointment:
Could we . . .
Can we . . .
Is it possible to . . .
How about . . .
Could you do it at . . .
Zain : Tuesday sounds fine to me, what time is good for you?
Henry : Thank you Mr. Zain, Ill see you Tuesday then, at 3 p.m.**
V. EMAIL
1) GREETINGS
Formal
Dear Sir/ Madam,
Dear Sir or Madam,
To whom it may concern: (especially AmE)
Dear Mr/ Ms Jones,
Dear Dr Smith,
(note: First names are NOT used. Using Miss or Mrs to address a
woman is not appropriate, as you dont know whether shes married
or not).
Informal
Hi Dennis,
Hello Claire,
Dear Mum,
5) COMPLAINING
Formal
I am writing to express my dissatisfaction with / to complain
about...
I regret to say that I was not completely satisfied with the room you
provided us.
We regret to inform you that your payment is considerably overdue.
I would like to receive a full refund and compensation for the
damages.
I am interested to hear how your company can compensate us for
the distress we suffered.
Informal
Im sorry to say that youre late with the payments.
I hope you wont mind me saying that the place youd
recommended to us wasnt as nice as wed expected.
7) ATTACHING FILES
Formal
I am attaching my CV for your consideration.
I am sending you the brochure as an attachment.
Please see the statement attached.
Please find attached the file you requested.
I am afraid I cannot open the file you have sent me.
Could you send it again in format?
Informal
Im attaching / sending you the holiday photos.
Sorry, but I cant open it. Can you send it again in format?
8) ENDING
Formal
I look forward to hearing from you.
I look forward to hearing when you are planning to visit our town.
Informal
Hope to hear from you soon.
Im looking forward to seeing you.
9) CLOSING FORMULA
Formal
Yours faithfully, (when you start with Dear Sir/ Madam,)
Yours sincerely, (when you start with the name e.g. Dear Ms
Collins)