Dallas, Texas. Pioneers in fusion cuisine and established over ten years, we remain masters in our craft
with our delicate menu highlighting the best of Pan-Asias culinary offering, while being laced with
Latino flourishes.
Mission Statement: Mama Lees restaurant is devoted to ensure that each guest receives prompt,
professional, friendly and courteous service. To maintain a clean, comfortable and well maintained
premises, to provide at a fair price well-prepared meals using only quality ingredients and ensure that all
guests and staff are treated with the respect they deserve. By maintaining these objectives, we shall be
assured of a fair profit that will allow us to contribute to the community we serve.
I. At Mama Lees we treat everyone as family. We serve our delicate cuisine with warm ambiance
and hospitable service that will make anyone feel like theyre at home.
i. Our employees understand the culture of the organization and display our beliefs
ii. There is no social ordering amongst the restaurant staff. Even then the manager is
c. New hires will go through an extensive program that includes to learn the culture behind
Mama Lees.
i. New hires will also train with every staff member while building that work room
rapport
I. With globalization and expansion comes a large pool of people with a vast variety of
backgrounds.
a. Maintain a diverse workplace while giving best fit applicants an equal opportunity
more satisfied workforce, lower litigation expenses and mainly high company
performance.
II. To gain knowledge about each others ethnic and unique backgrounds.
i. Employees in groups of 5-8 people will create a more intimate environment that
will allow each person to get to know each other at a deeper level
ii. Spark innovative ideas for marketing and customer service for the restaurant.
b. Collectivistic culture gives off a more harmonious vibe and family like appearance to the
III. The expansion of diversion would be to monitor the hiring process in a unique way.
a. Hire candidates who are culturally inclined and are talented in the culinary arts.
b. We encourage them to be at least bilingual and well informed on the culture in Asia and
Latin America.
IV. Similarity- attraction phenomenon is very common in the workforce. People are often
b. Can be diminished through group meetings to really get to know their co-workers on a
deeper level
i. Members of higher ranks like managers, who get paid a lot more, might not fully
ii. Intimidation within newer workers preventing them to fully engage with their
superiors.
iii. Prevention: Mama Lee requires all employees to treat one another equally
2. Maintain a personal connection with every member but also respect their
I. Personality encompasses the relatively stable feelings, thoughts, and behavioral patterns a
person has.
a. Mama Lees will devote time in understanding our employees personality, which will
help us perceive how a person is likely to act and feel in variety of situations.
b. Employees should maintain positive attitudes towards each other, as well as our
customers.
c. We will put the customer first; we will try to compensate any damages if issues arise.
II. Mama Lees is perceived more as a family as opposed to a business. We prioritize trust and
a. We have specific morals to ensure that every employee is responsible for their own
c. With Mama Lees being culturally diverse, we are able to cater to the norms and values
at work.
ii. That level of prestige and expectance of efficiency can only be determined
through self-evaluation.
I. Mama Lees staff comes in with a positive attitude every day no matter the circumstance.
b. We believe that when the staffs happy, the customers are happy.
II. When management cares about its employees, then the employees work better as well.
b. When the management makes sure that its employees feel good, then the employees do a
III. Improvements in the workplace can increase job satisfaction when employees opinions are
a. We ask for feedback and suggestions and take into account what they want.
b. When those suggestions can actually be implemented, the employees have a greater
a. Individuals should work together, feel the need to help each other out, and be able to
b. Our managers will assign individuals to the groups depending on the level cohesion
c. Having team members that already have previous experience with one another will lead
II. Formal work groups are likely to be the type of groups that will consist within our company
a. We will have a combination of upper management and subordinates all together within a
group.
i. The subordinates will have guidance on how to move up the hierarchy within a
company.
ii. The managers will have a more in-depth analysis on how the subordinates are
b. The feedback provided should lead to corrective actions by the managers as needed.
i. Managers should consider surface level diversity and deep level diversity.
c. Group members will likely approach someone in their team that is similar by age, gender,
or race.
d. The attitudes, values, and beliefs of individuals will be essential to avoid any social
loafing and at the same time increase the cohesion of the group.
e. The collective efficacy should increase in time that will in turn lead to high performance
levels
Chapter 5(Motivation):
I. Here at Mama Lees, we have created a close-knit work environment that allows our
expertise
i. Gives our chefs a sense of respect and recognition for their delicious creations.
ii. Employees have autonomy over how the item should be brought to the
customers attention.
1. Increases productivity and a decrease in absence.
2. The employees work on tasks they enjoy and are able to show off their
skills
I. We have a bulletin board in the back of the restaurant that displays important information on
our customers.
III. We like to make our workers feel important and vital to the organization.
a. Task significance: if everyone in the work environment feels that they are contributing to
the overall flow of the company, each individual will more likely put in more effort and
workers.
a. Every worker must take the Thematic Apperception Test to determine his or her dominant
need.
b. SMART goals are specific, measurable, aggressive, realistic, and time-bound goals
c. Motivate them to work harder but in a way that they do not feel overwhelmed.
i. Employees have to meet the demands of the restaurant to achieve their need for
advancement.
1. The restaurant's goal is to sell 30 of our most expensive dishes by the end
of every month. Every time they meet the restaurants goal they receive
60 points.
V. Servers will receive promotions if these criteria are met:
a. Meet restaurant goals every month, annual work evaluations, annual sales goals
b. Evaluation methods
i. Six-month performance reviews, anonymous surveys available, 360-degree
I. At Mama Lees, we will provide excellent management for training purposes to help tackle
workers actually get an hour of pay for interacting with each other.
b. Our employees will receive a healthy and delicious meal to encourage healthy lifestyle.
IV. We believe that having a magnificent kitchen and staff will help reduce stress
a. Servers will not have to worry about food not being ready on time and the customer
other employees
a. Simplify their schedule
i. Communicate with other employees and management about when they would
understand.
ii. Employees should arrive at work early.
1. Being late for work could cause work to pile up and increase workload
I. Mama Lees uses strategic decision making along with many other.
A. We discuss new items for our menu, then conduct trials in order to finalize our recipes.
B. We will sample it out to our loyal customers to receive feedback
a. Make changes and improve our entre based on our customers needs
II. Operational decision making involves our employees and what they should say to customers
own positive and good customer service, but if they receive a small one then it
bad in the long-run because it we end up losing profit and wasting food.
III. As all other companies run into, Mama Lees also runs into ethical issues
A. Employees want to take certain shifts because of the amount of tips they will get and how
I. Informal leadership will encourage our employees to adapt the companys goals as their own.
a. Demonstrate authority through personal forms of power.
i. Our managers will aid in serving and waiting the tables alongside the waiters
ii. They will be authoritative, but will communicate with employees on their level,
workplace to ensure all employees feel encouraged and safe during their shifts.
III. Democratic decision-making plays a vital role in ensuring any initiatives put into place reflects
final say.
iii. This style is usually used for more general changes including different meeting
managers decision.
ii. Ensures there is no bias or confusion when it comes to how the restaurant is
running
a. Decentralized organization: where every staff members input is taken into account on a
decision, but at the end of the day, the managers and supervisors have the final say.
b. Formalization can be important in any organization, but we do not stress on making many
rules and regulations within the workplace. A high amount of formalization can lead to
i. The necessary regulations for employees include a good attitude, great customer
restaurant, the managers, and our employees. Inputs on decisions are taken from all
employees as they are important to the company and the actions it will take.
flat organizations provide greater need satisfaction for employees, and greater
levels of self-actualization.
ii. Our flat structure gives our employees a sense of job involvement and
that would be considered departments include the cooking staff, the owner, the managers,
I. Mamas Lees is a restaurant whose employees are expected to be fair by doing their own work
and helping out other coworkers by motivating them to work harder and being supportive in case
various outing opportunities where they can get to know each other on a deeper level.
c. Being a people oriented restaurant, current employees are expected to be a mentor to new
restrooms, etc.
c. The hospitality of the waiters and service has to be at its finest because of the standard of