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DAFTAR ISI

Halaman
HALAMAN JUDUL...........................................................................................i
HALAMAN PENGESAHAN.............................................................................ii
KATA PENGANTAR.........................................................................................iii
DAFTAR ISI ......................................................................................................v
DAFTAR GAMBAR..........................................................................................vii
DAFTAR TABEL................................................................................................viii
DAFTAR LAMPIRAN.......................................................................................ix
BAB 1 PENDAHULUAN
1.1 Latar Belakang..........................................................................1
1.2 Rumusan Masalah.....................................................................2
1.3 Ruang Lingkup Masalah...........................................................2
1.4 Tujuan dan Manfaat .................................................................3
1.4.1 Tujuan ........................................................................3
1.4.2 Manfaat Kerja Praktek................................................3
1.5 Sistematika Penulisan...............................................................3
BAB II GAMBARAN UMUM PERUSAHAAN
2.1 Sejarah PT PLN (Persero) Rayon Kenten.................................5
2.2 Lokasi PT PLN (Persero) Rayon Kenten..................................7
2.3 Bidang Usaha............................................................................7
2.4 Visi, Misi, Motto dan Nilai.......................................................8
2.5 Tujuan dan Tugas Pokok Perusahaan........................................9
2.6 SDM Perusahaan.......................................................................10
2.7 Struktur Organisasi ..................................................................11
BAB III TINJAUAN PUSTAKA
3.1 Pengertian Akuntansi................................................................12
3.2 Sistem dan Prosedur..................................................................12
3.3 Sistem Informasi Akuntansi......................................................13
3.4 Sistem Penjualan.......................................................................15
3.5 Bagian Pelayanan Pelanggan....................................................15
3.6 Formulir TUL (Tata Usaha Langganan)....................................16
3.7 Proses Distribusi Listrik.............................................................17
BAB IV PEMBAHASAN

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4.1 Sistem Penjualan PT PLN (Persero) Rayon Kenten..................20
4.2 Penyesuaian Tarif Tenaga Listrik per November 2016..............23
4.3 Prosedur Penjualan PT PLN (Persero) Rayon Kenten...............25
4.3.1 Prosedur Permintaan Pasang Baru...............................25
4.3.2 Prosedur Pelayanan Migrasi ke Prabayar.....................27
4.3.3 Prosedur Permintaan Berhenti Sebagai Pelanggan......28
4.3.4 Prosedur Permintaan Perubahan Nama Pelanggan......30
4.3.5 Prosedur Pelayanan Permintaan Perubahan Tarif .......32
4.3.6 Prosedur Permintaan Penyambungan Sementara.........34
4.3.7 Prosedur Pelayanan Pengaduan dan Keluhan..............36
4.4 Evaluasi Layanan Penjualan......................................................37
BAB V SIMPULAN DAN SARAN
5.1 Simpulan...................................................................................42
5.2 Saran..........................................................................................43
DAFTAR PUSTAKA
LAMPIRAN