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Table of Contents

Vision
Table of Contents i Lamitan City guided by the principles of transparency,
accountability and good governance as one God-fearing,
Vision-Mission ii culturally diversed but united and the empowered citizenry
shall be the driving force for sustainable growth and
development in ARMM.
Performance Pledge iii
Mission
How to Use the Citizens Charter Guide Book iv It is our mission to lead in the implementation of programs
and projects geared towards a sustainably developed and
Introduction v progressive Lamitan a realization of an Abante Lamitan.

Government Buildings/Offices vi-x


Performance Pledge
Vicinity Map of Local Government Building xi

We, the officials and employees of the City


List of Frontline Services 1-2
Government of Lamitan pledge to deliver efficient and
equitable public service to all our clients.
News Article; CSC Awarding Seal of Excellence 101-102
Specifically, we shall;
Feedback and Redress Mechanism 103 Plan our services with our clients needs in mind
Serve with utmost integrity, accountability and
Feedback Form 104 transparency and
Continuously improve on our services for our clients
satisfaction.

Vision and Mission


Abante Lamitan 10.Halal Slaughterhouse
11.Educational Building
12.Tourism Building
How to Use this Guidebook 13.Lamitan City Nursery
14.Lamitan City Port
Effective use of this guidebook will help by taking note of the 15.Lamitan City Fish Port
following: 16.Maganda Trading Center

Structure. Key service of the City Government fall into


Introduction
two main categories to reflect its mission of achieving
growth with equity. These categories are: Welcome to the Lamitan City Citizens Charter, a
o Growth-oriented services, which seek to guidebook of key government services.
promote economic development and, in the
process, generate local resources that would As a guidebook, it is the next logical step in the
sustain implementation of pro poor equity continuing evolution of a new service orientation and
projects, and consciousness that has become part of Lamitan City Hall.
o Equity-enhancing services, which are primarily
This publication is a tool developed by the City of
targeted at the poor to ensure that they benefit
Lamitan to empower its citizenry by promoting transparency
from the fruits of development.
and accountability in service delivery. It is designed to
promote good governance by operationalizing its four
Maps. To provide geographical directions to customers, elements:
page xi contains a map of Lamitan City with location of
Accountability or the building of government capacity
government Buildings/offices:
to make public officials answerable to the people

Lamitan City
Participatory development process that ensure
1. City Hall peoples access to institutions that promote development
2. Sangguniang Panglungsod Hall Buildings
Predictability or legal frameworks, which is not only
3. City Health Building the presence of rules that regulate behavior but also their
4. Lamitan Terminal and Hostel fair and consistent application, and;
5. Oval Public Market
6. Datu Dizal Cultural Center
7. Slaughterhouse
8. Datu Kaluns Park
9. Lamitan Museum and Library
Transparency or information openness, the availability
of information to the general public.

The guidebook describes the key services of the City


Government, written for the behalf of its customers. Its
strength lies in the way the services are presented: the
step-by-step procedure for availing each service, the
response time for its delivery, and the City government
officers and staff responsible for the service.
This information is complemented by a list of
requirements a customer must comply to facilitate service
delivery. These are further enriched by maps sketching the
location of the department or office handling the service. Lamitan City Hall
Designed for distribution at the household level, the
guidebook catalogued approximately Fifty four (54) services.
The list is still expected to grow as reader interest is aroused,
feedback is generated, City government services improve
and momentum pickups.

Sangguniang Panglungsod Building


City Health Office Tourism Building

Senior Citizens Affair Office Social Welfare Building


Therapeutic Garden Lamitan City Hostel and Terminal

Oval Public Market City Library Museum


City Motorpool Lamitan City Nursery

Datu Dizal Cultural Center Datu Kaluns Park


Locational Map of LGU Buildings

Lamitan City Port

Lamitan City Fish Port


List of Frontline Services Women
Youth
City Mayors Office 3
Securing Mayors Clearance 4 Disaster Calamity Victims
Securing Permit to conduct 5 Family/Elderly and Children
motorcade/Parade or Procession Motorpool 39
Availing of Public Customer 6-7 Request for Heavy Equipment and 40-41
Assistance Dump truck
Issuance of business permit and 8-9 City Assessors Office 42
licenses Securing Owners copy of Updated 43-44
Retiring a business License 10-11 Tax Declaration
City Human Resource and Management 12 Annotating or cancelling bail 45-46
Office bonds on Tax Declarations and
Applying for a job with the LGU- 13-14 verifying status of Real Property
Lamitan-ARMM Tax Assessment on Tax Map
Filing an application for Leave 15-16 Securing certified true copy of tax 47-48
Processing of Appointment 17-19 declaration, landholdings or no
(Accredited Agency) improvements
Securing Service Record 20 Securing assessment for a new 49-50
Applying for the LGU Subsidized 21-22 building or machineries and real
Scholarship Program properties declared for the first
City Library 23 time
Clientele/students which uses 24 Cancellation. Revision or 51-52
Library materials for research correction of assessments
studies City Engineers Office 53
EEDMO 25 Processing of Building Permit 54-56
Processing of Application for 26-27 Maintaining Drainage System and 57-58
Lease of Market Stall/Business other infrastructure
permit Requesting the preparations of 59-60
Processing of credentials for 28-30 Plans and Programs of Work
slaughter CPDC 61
CCR 31 MTOP Application For building 62-63
Registration of Birth, marriage, 32-34 Permit
Death and correction of entries Zoning Clearance Application 64-66
under R.A. 9048 City Treasurers Office 67
DSWD 35 Paying Real Property Taxes 68
Delivery of Basic Services: 36-38 Securing a Community Tax 69
Certificate Immunization
Issuance of Accountable Form 70 National Tuberculosis Program 96
#56 Securing Medical certificate 97-98
Issuance of Accountable Form 71-72
#51C
Issuance of PLEB Certificate 73-74
City Agriculture Office 75
Issuance of Permit to Operate Fish 76-77
Cage, Fish Corrals and Others
Registration and Licensing of 78-79
Watercraft/Fishing Vessel (3GT
below)
Registration of Fisher folks 79-80
Issuance of Auxiliary Invoice 81-82
Accessing Technical Assistance on 83
Seed Availability

City Mayors
Availing of Farm Input 83-84
Accessing Technical Assistance on 85
Crop Production and Budget
preparation

Office
Availing of free technical training 86
on Agricultural and Fishery
Agricultural Technologist assigned 87
in Agricultural Barangays
City General Services Office 88
Regular Garbage Collection and 89
Disposal
Special Garbage Collections and 90
Disposal
City Health Office
Availing of Family Planning
91
92
Hon. Rosita U. Furigay
Services City Mayor
Availing of Maternal Care 93
Services
Availing of Outpatient 94
Consultation
Expanded Program on 95
How to avail of the service:

DURATION

IN-CHARGE
ACTVITY
CLIENT

PERSON

FORM
OF
STEP

FEE
ACTIVITY
Submits
docume Marilice F.
nts Filing/reco 2 Ocampo
required rding of minutes Adm.
to the request Aide IV
1 receivin
g clerk
or
employe
e in-
charge

Preparatio Marilice F.
Securing Mayors Clearance n of Ocampo
2
Schedule of availability of Service: clearance 5 Adm.
Monday Friday minutes Aide IV
8:00am-5:00pm
Approval City
of the City Mayor or
About the service: 3 Mayor 2 authorize
Individuals need to secure a mayors clearance before minutes d
they can apply for a firearms license. People seeking represent
employment are sometimes also required to secure the ative
same. This is especially to applicants to the PNP and AFP. Client Release of Marilice F.
receive clearance, Ocampo
the leaves 1 1 Adm.
What are the requirements? original copy for minute Aide IV
Original copy of police clearance 4
copy of file
Original copy of court clearance the
Latest community tax certificate clearanc
Official receipts from the municipal treasurer office. e.
1 set of doc. Stamp
employ
ee in
End of transaction charge.

Securing Permit to conduct Motorcade/parade or


Procession Preparati Marilice
Schedule of availability of Service: on of 5 F.
Monday Friday 2 Mayors minute Ocampo
8:00am-5:00pm Permit s Adm.
Aide IV
About the service: Approval Rosita U.
Groups and other entities that wish to stage a of the 2 Furigay
motorcade/parade and or procession around the town proper 3
Mayor minute City
is required to get a permit prior to the scheduled activity. This s Mayor
ensures coordination and orderly traffic management during Receiv The Marilice
the activity. ed mayors F.
original permit is 2 Ocampo
What are the requirements? copy of released minute Adm.
Letter of request addressed to the Mayor, indicating mayor to the s Aide IV
the schedule of motorcade or parade, planned route and s client.
purpose of activity. For other related fund raising activities, 4
permit Leaves 1
the applicant should secure or pay the required fees on such copy with
activity for fund raising activity from the treasurers office. the
records
section
How to avail of the service: for file
DURATIO

End of transaction
N OF
ACTVITY

CHARGE
PERSON
CLIENT

FORM
STEP

FEE

Availing of Public Customer Assistance


IN-

Schedule of availability of Service:


Monday Friday
ACTIVITY

1 Submit Filing/rec Marilice


8:00am-5:00pm
request ording of 2 F.
letter request minute Ocampo
About the service:
to the s Adm.
Residents leaving in the community of the 45
receivi Aide IV
barangays may request for referral, recommendation,
ng
endorsement or communications so that they can avail free
clerk or
service or discounts.
the
to the Tolentin
Public customer assistance cover the following areas; receiving o
Medical assistance for indigents family clerk. Adminis
Job recommendations trative
Endorsement for transfer For Lamitenos in Aide IV
government service who are currently posted in other
municipalities or provinces and would like to be
transferred in his/her municipality. Appropria Marilice
te F.
What are the requirements: communic 20 Ocampo
For medical Assistance ation minute Adm.
Medical prescriptions regarding s Aide IV
Clinical diagnosis or doctors referral the
2 request Jenny
For job recommendation will be Tolentin
Complete bio-data or curriculum vitae prepared o
by the Adminis
Police clearance
administr trative
Past employment records
ative Aide IV
Other related documents officer IV
Mayor
For endorsement for transfer approves Rosita
Letter request for transfer request 2 U.
Letter of request for transfer stating therein 3
letter for minute Furigay
reasons for request assistanc s City
Certified service record, if available. e Mayor
Receives Release of Marilice
How to avail of the service: copy of communic F.
DURATION

communi ation is 2 Ocampo


IN-CHARGE
ACTVITY

cation released minute Adm.


CLIENT

PERSON
OF

FORM
FEE
STEP

then to the s Aide IV


bring to client,
4
appropria leaves 1 Jenny
ACTIVITY

1 Submit Filing/reco Marilice te firm or copy with Tolentin


request rding of 2 F. governme the o
letter or request minute Ocampo nt agency. records Adminis
the s Adm. section trative
pertinent Aide IV for file Aide IV
document
s required Jenny
DURATION
End of transaction

PERSON IN-
ACTVITY
CLIENT

OF

FEE
CHARGE

FORM
STEP

ACTIVITY
ISSUANCES OF BUSINESS PERMIT AND LICENSES Secure Provide Gloria Applic
Schedule of availability of Service: Applicati Applicat Capapas ation
Monday Friday on Form ion License Form
from the Form 3 Officer III Busine
8:00am-5:00pm
Licensin with minute ss
g & attache s Enterp
Who May Avail of the Service: 1
Permit d rise
Businessman, transient vendors, distributors, brokers, etc. Office Busines Inform
and fill- s ation
What are the requirements? up all Enterpri Sheet
Residence certificate the se
Barangay clearance forms. Informat
police clearance ion
Sheet.
court clearance
Submit Check
Application to lease for market stalls (for market the all
occupants) filled-up entries
medical certificate forms to and 15 Gloria
Sanitary permits the complet minute Capapas
zoning clearance Licensin eness of s License
g & all the Officer III
Old Business Permit for renewal
Permit require
4 pcs 2 X 2 picture of the owner/Manager. 2 Office ments.
with Register
attached in the
requirem logbook
ents and
post
busines
s
number.
3 Present Check Roberto Base
the and Torrevillas d on
applicati comput Local the
How to avail of the service: on form e all the 15 Revenue capit
and necessa minute Coll. Offr. aliza
Enterpris ry fees s II tion/
e for the gros
informati busines s Indust
on sheet s inco ry
for me (DTI)
computa b) Social
tion of Securi
business ty
taxes to Syste
the m
treasury (SSS)
office. c) Burea
u of
Pay the Receive Eric As Intern
necessar paymen Bartolome per al
y fees to t and Elmer com Reven
the issued Fernando puta ue
Revenue official 3-5 Ruby tion Form (BIR)
collector receipt minute Lamis #51 d) Burea
, (Form s Sitti u of
4
treasury #51) Hadra Fire
office Apolinary Protec
o tion
Revenue (BFP)
Collection
Clerk II Forward Sign Rosita U. Busine
business applicati Furigay ss
5 Forward applicati on for City Applic
the on to the busines Mayor ation
applicati Office of s 1-3 Form
on to the the City minute or duly
different mayor s authorize
6
offices for d Busine
for approval represent ss
signatur ative Permit
e and certifi
payment cate
of
respecti
ve fees:
a) Depar
tment
of
Trade
and End of transaction
for
verificat
Retiring a Business License ion of
Schedule of availability of Service: paymen
Monday Friday t of
previous
8:00am-5:00pm
taxes
and fees
About the service: dues
Department Stores/retailers that have closed or Inspecti
ceased to exist or whose ownership has changed, must file on:
with the Municipal Treasury Office an application for
retirement of the business. This should be done to update the The
municipal governments record and to avoid accumulation of Applicatio Busines 1 day Erning
tax payments and penalties. n is filed s Adjijil
Licensin Licens
What are the requirements; g e Insp.
division II
Application for business retirement 2 copies
schedul
Barangay certification regarding cessation of business es an
Previous permit or licensed (to be surrendered) inspecti
2 on to
How to avail of the service: verify
closure
OF ACTIVITY
DURATION

of
PERSON IN-
ACTVITY

busines
STEP

CHARGE
CLIENT

FORM
s or
FEE

changes
in
nature
1 Secure Account or
applicati able
ownersh
on for Form ip
busines Elowin No. 51
Applicatio s 15 a
Follow up Advise Elowin
n and retireme minute Saldari Account
status of client a Account
verificatio nt form s ega able
applicatio to 5 Saldari able
n of and Inform Form
n and pay follow- minute ega Form
payments proceed ation No. 53
3. taxes up s Inform No. 51
to the Officer
due, if ation
municip I1 Account
any. Officer
al able
II
treasure Form
rs office No. 52
Secure
approved
Issuanc
e of
Elowin
a CGDH-I/CHRMO
retiremen request Saldari
t form 2 ega
4.
minute Inform
s ation
Officer
I1

End of transaction

City Human
Resource and
Management
Office

Ligaya G. Buenaventura
City Human Resource and Management Office Proceed
Applying for a Job with the Lamitan-LGU-ARMM to the
Schedule of availability of Service: LGU and
8:00 a.m. 5:00 p.m. Check check the
for job Bulletin
About the Service: vacancy Board
Applications for work at the LGU is open to anyone provided found at
they meet the qualifications required for the job opening. the left
side
Job openings are posted at the LGU-Bulletin Board and entrance
1
applications should be submitted to the HRMO. A Personnel for any
Selection Board screens applicants. job
posting.
The PSB Members are: He/She
o Danilo V. Alvaro CCR/City Administrator- Chairman may also
Members: check out
o Felipe M. Fernando-OIC/CHRMO the Civil
Rank and File Service
o Omar S. Alfaro-Administrative Officer V Field
o Anna Marie C. Torres-Social Welfare Assistant Office.
o Two (2) division chief representatives from the office Submit
where the vacancy is. applicatio Lolita T.
What are the requirements? n letter Calbi
Application letter specifying Human
Curriculum Vitae with latest 2x2 picture Submit the 2 Resource
Photocopy of certificate of eligibility applicati position minutes Managem
2
Photocopy of transcript of records on applied ent
for Assistant
Other supporting documents, if any.
together
with the
How to avail of the service: requireme
nts
IN-CHARGE
PERSON

3 Undergo
DURATION
ACTVITY
STEP

CLIENT

FORM
FEE

interview
OF

with the
HRMO
Prelimin upon 10 Ligaya G.
ary filing of minutes Buenavent
Intervie applicatio ura
w n. This is CGDH-1
done to HRMO
know
whether
the The PSB
applicants screens
meet the PSB and Personnel
minimum Screenin interview Selection
qualificati g the Board
on applicants
standard 5 who meet
required the
for the qualificati
position on
standard
Applicant requireme
will be nts
advised to
comeback The
on a applicant
Wait for scheduled 1 selected
Advice/N date minute by the
otice when PSB PSB to fill Ligaya G.
screens Hiring the Buenavent
the vacant ura
applicants position is CGDH-1
to fill the informed HRMO
vacancy. about the
Only selection.
4
applicants Hiring/sta
who are rt of
able to employm
6
meet the ent
minimum depends
qualificati on the
on departme
standard nt that
required has the
will be vacancy.
called for Employm
an ent
interview papers
by the are
PSB prepared
by the
HRMO
applied,
End of transaction and has it
approved
by the
departmen
City Human Resource and Management Office t head or
FILING AN APPLICATION FOR LEAVE chief of
Schedule of availability of Service: office
8:00 a.m. 5:00 p.m. Employee
submits
About the Service File the 2 Lolita
Permanent and temporary employee is entitled to vacation applicati application minut T. Calbi
and sick leave. Employees accrued leave credits (1.25 days each on form form for es Admin
2
for vacation and sick leave every month.) for leave leave Asst. II
applied. together
Actual leave are deducted from these leave. If an employee with the
leave period goes beyond the accrued credits, he/she will not be requiremen
entitled to pay for the excess of leave. Applications for vacation ts above.
leave must be filed at least 5 days before leave. For sick leave, the Employee
application must be filed immediately after an employee returns to waits while
work. the Human
Resource Lolita T.
What are the requirements? Processi Manageme 5 Calbi
Application for leave (CS Form No. 6) 2 copies ng of nt minut Admin
Medical certificate for sick leave exceeding 5 days Leave Assistant es Assista
Clearance from money and or property form records nt II
responsibilities if leave will last for 30 calendar days application
or more. for leave;
make sure
that
How to avail of the service: 3
supporting
OF DURATION

IN-CHARGE

documents
PERSON
ACTVITY

are in
CLIENT

FORM
STEP

order;
FEE

computes
leave
1 Employee credits and
Fill up accomplish processes
applicati es 2 copies application
on form of an form for
for leave application leave
applied form for applied
leave
Human What are the requirements?
Resource Ligaya Personal Data Sheet (CS Form 212 revised 2005)
Approval Manageme 2 G. Transcript of records duly certified by the issuing
of leave nt Officer minut Buenav
institution
computa approves es entura
4
tion the CGDH- Official copy of the certificates of eligibility or
computatio 1 License duly authenticated by the issuing office
n on the HRMO Medical certificates supported with;
application Chest X-ray
for leave Blood Test
Employee
Urinalysis
receives
the Rosita Drug Test
processed U. NeuroPsychiatric examination (for
Approval application 2 Furigay security personnel)
by the for leave minut City NBI Clearance/Police clearance
City and es Mayor Clearance if previously
Mayor submits or
the form to Authori employed/resignation/acceptance
5 the City zed Documentary stamps ( 1 set)
Mayor for Repres
approval entativ
furnish the e
HRMO a
copy of the
form after
approval
by the City
Mayor

End of transaction

City Human Resource and Management Office


Processing of Appointment
For Accredited Agency How to avail of the service:
Schedule of availability of Service:

DURATION

PERSON IN-
Monday Friday

CHARGE
ACTVITY
CLIENT

8:00am-5:00pm

OF

FEE

FORM
STEP

Who May Avail of the Service:


Qualified appointees

ACTIVITY
Submit Panun
pertinent umpa
supportin Checks Lolita T. sa
g and Calbi Katun
verify as 5 gkulan
document
to minute Adminis Certifi
s for cation
authentic s trative
issuance that
1 Assistan
of ity and pertin
validity t II
appointm ent
ent of provisi
supportin ons of
g LGC of
documen 1991
have
ts
been
compli
ed
2. KSS with.
Positio
Form
Prepares Karlown No. 33 n
appoint Blue Certifi descri
ment 5 Pastorfi cation ption
with minute de as to Form
s limitat
attachm
Adminis ion Follow-up Advise Ligaya
ent of provid appointm the G.
the trative
ed for ent within appointe Buenav
following Asst. I under entura
1 week e to
; sectio 4 Days CGDH-1
n 325 3. follow-up HRMO
of RA appoint
7160 ment
Certifi after 1
cation week.
that
funds 4. Let the
for appointe
the e sign
positio
documen
n is Appointee Lolita T.
availa ts of
will sign Calbi
ble his/her
document
s of appoint 2 Adminis Release
his/her ment, minute trative appoint
appointm the same s Asst. II Appointee ment to
ent shall be will the
secure a Ligaya
forwarde appointe G.
d to the copy of e and 2 hours Buenav
Budget his/her advise entura
Officer, approved him/her CGDH-1
City appointm to report HRMO
Treasurer ent by to the
and signing office
Accounta acceptanc where
7. e on the
nt for he/she is
signatori duplicate assigned.
es. copy of A short
appointm briefing/
ent and orientati
personnel on with
Processin Ligaya record
G. regards
g of book
5 Buenav to CSC
appoint
minute entura Law and
ments
5. s CGDH-1 Rules will
with HRMO be
complete
discuss.
documen
tary
requirem End of transaction
ents

Forward 1 day
City Human Resource and Management Office
appoint depend
Nida C. Securing Service Record, Certificate of Employment
ment to ing
Ramos and other Personnel Records
the upon
Schedule of availability of Service:
Mayor/Vi the
6. Sec. to Monday Friday
ce Mayor presen 8:00am-5:00pm
the
for ce of
Mayor
approval the About the Service
Mayor
LGU Employees may request the HRMO for copies of signature
service records, certificates of employment and certification
usually required for:
Salary loans and other forms of loan
Credit card applications
Step increment/promotion
Payment of loyalty pay Receive Khaiser
d the Issuance of 1 Ballaho
Retirement and terminal leave form
register record minute HRM
Employment by other firms/agencies upon registration ed Aide/Rec
from the City Government record ord Clerk
4
from the
How to avail of the service: employe
e in-
DURATION
charge

IN-CHARGE
ACTVITY
STEP

CLIENT

OF

PERSON

FORM
FEE
End of transaction

City Human Resource and Management Office


Register in
ACTIVITY

Applying for the LGU Subsidized Scholarship Program


Register the request 1 Lolita T. Schedule of availability of Service:
in for service minute Calbi
1 Monday Friday
logbook in the Administr
8:00am-5:00pm
record book ative
Asst. II
The Adm. About the Service:
Assistant Karlown The subsidized scholar program provides scholarship
employee 5 Blue to deserving but less privilege elementary or high school
prints the minute Pastorfid graduates who want to pursue high school and college
2
service s e education. Those who would like to avail of the program may
record, Adm. apply in LGU-Lamitan. Applicants/students must meet the
certificate Asst. I following qualifications;
of A resident of Lamitan City and of good moral character
employmen
t or other
Elementary or high school graduate, at least in
request scholastic standing with a weighted grade average of
3 Approval of 85% and above, and with no failing grade in any
the record Ligaya G. subject.
Submits the 2 Buenave Belonging to a poor family that cannot afford to send
requested minute ntura the student to high school or college.
record to s CGDH-1
the City HRMO What are the requirements?
HRMO for
Personal Data sheet with 2x2 picture
Form 138 or high school report card Qualified
Copy of latest income tax return of the family scholars will
Barangay certification that the applicant is a resident be notified
through Ligaya
of the Barangay and that he/she is of good moral sms or G.
character. Notificatio posting on Buenav
All photocopies must be authenticated n of the LGU entura
results bulletin CGDH-
How to avail of the service: board 1
examinatio HRMO

DURATION
n

IN-CHARGE
ACTVITY
4 Elementary/
CLIENT

OF

PERSON

FORM
STEP

FEE
High school
report card
rating
Proceed to ACTIVITY average
the HRMO Accepts Ligaya Family
and requiremen 1 G. income
submit the ts minute Buenav bracket and
1 requireme entura the number
nts to the CGDH- of brothers
person in- 1 and sisters.
charge HRMO

Qualified Ligaya
Applicants Conducts Notificatio scholars will G.
takes the competitive Ligaya n of be notified Buenav
written examinatio 45 G. results through entura
examinati n. minute Buenav 5 sms or CGDH-
2
ons The HRMO s entura posting on 1
schedules a CGDH- the LGU HRMO
competitive 1 bulletin
examinatio HRMO board
n.
5 days Ligaya
after G. The CHRMO Ligaya
compet Buenav Interview will conduct 15 G.
Evaluation itive entura the minute Buenav
3
examin CGDH- 6 interview s entura
ations 1 CGDH-
HRMO 1
HRMO
Approval of Rosita
contract for U.
7
subsidized Furigay
scholar City
Mayor

End of transaction

City Library
CLIENTELE/STUDENTS WHO USES LIBRARY MATERIALS FOR h request
RESEARCH AND STUDIES books
Schedule of availability of Service: needed.
Monday Friday
8:00am-5:00pm
Process
Who May Avail of the Service request.
Students in all levels
If the
Citizens of the City of Lamitan
book is Marilyn
availabl 5 Sanson
What are the requirements?
School ID/Any valid IDs e ask minute Administ
identific s rative
Duration: 10-15 minutes ation Aide IV
card of
the
How to avail of the service: student
s/clients
DURATION

for
ACTVITY

CHARGE
PERSON
CLIENT

FEE

FORM
OF

3 identific
STEP

IN-

ation
purpose
s.
ACTIVITY

Register Inform
with the Welcom 5 Marilyn the
library e minute Sanson Logbo student
in a student s Administ ok s/clients
1
logbook s/visitor rative if
for s Aide IV theres
users/vi no
sitors availabl
e books
needed.
2 Tell the
Request student Marilyn End of transaction
for s/clients 5 Sanson
books to wait minute Administ
use for while s rative
referenc searchi Aide IV
e and ng for
researc the
City Economic
Enterprise PROCESSING OF APPLICATION FOR LEASE OF MARKET
STALL/BUSINESS PERMIT

and
Schedule of availability of Service:
Monday Friday
8:00am-5:00pm

Management
Who May Avail of the Service:
Filipino citizen, at least 18 years of age, business operators

What are the requirements?

Office
3 pieces of 2x2 colored picture
Community tax certificate
Barangay clearance
MCTC
Police clearance

How to avail of the service:

DURATION

IN-CHARGE
PERSON
Hakim T. Acari

ACTVITY
STEP

CLIENT

FEE
OF

FORM
CGDH-I/ EEDMO

ACTIVITY
Secure Present
the the
following 3. processed Hakim
requireme Leticia applicatio Check 1 T. Acari
1. nts: Check 1 Cuevas n form of the minute CEEDM
CTC require minute Ticket business veracity O
Barangay ments if Checker permit/lea of the Depart
Clearance complet se of applicati ment
MCTC e market ons Head
Police stall for
Clearance signatorie
3 copies s
of 2x2
colored
picture -Records
the
name of
- Leticia 30 business
Avail Prepares 10 Cuevas 0.0 Applicati 4. applican 3-5 Leticia
applicatio and minute Ticket 0 on Form t minute Cuevas
2. n Form for type the s Checker Require includin s Ticket
business applicati ments g the Checker
permit on form Eyong CTC type of
payments for 5 Taulan 86 AF No. business
. business Minute RCC III 0.0 51-C , place
(New/Ren permit s 0 of
ewal) Nonoy business
For - Punjong , permit
renewal Issuance Fernand 50. number,
present of o Cruz 00 and stall
old official RCC II number
business receipts Ba
license/pe se -
rmit -For d detache
renewal on d copy
of gro for
business ss office
permit inc file.
om
e
Proceed
to the
5. City Gloria
Treasurer Capapa
s Office s
for License
processin Officer
g and III
issuance
of
business
License

End of transaction
Processing of Application of credentials for slaughter d for
Schedule of availability of Service: crede
Monday Friday ntial
8:00am-5:00pm fee

Who May Avail of the Services:


Meat vendors, large cattle owners
P10.0
What are the requirements; 0/hea
Barangay clearance (For large cattle only) d for
transf
How to avail of the service: er of
owner
DURATION

IN-CHARGE
ship

PERSON
ACTVITY
STEP

CLIENT

OF

certifi

FORM
FEE
cate

Check Cayetan
1
ACTIVITY

the o
necessar 1 Pamara
Submi Issue Cayetan P30.0 Account
y minute n
t receipt o 0/hea able 2
Baran and 2 Pamara d for Form requirem
minute ents if Meat
gay advise n regula No. 51
s complete Inspecto
cleara the client tory
Meat r II
nce to fee
and impound Inspecto
r II Account
pay cattle at Does the
able inspectio Cayetan
the the
P10.0 Form n of o
neces slaughter
0/hea No. 53 cattle for 1 hour Pamara
sary house
d for ante-
fee for area for a n
impou 3 mortem,
crede period of if fitted
nding Meat
ntial 5 days Account for
consumpt Inspecto
before able
ion and r II
branding Form
it. No. 52 ready for
slaughter
P10.0 .
0/hea
4 Slaug
Weigh hter
ing Account fee,
fees able P20.0
Form 0/hea
For d
No. 51
Cattle
: For
Ante Hogs:
morte Ante-
m for morte
cattle m
P10.0 P10.0
0/hea 0/hea
d d,

Post Cayetan Post Post


mortem, o morte morte
Pay weighing 30 Pamara m m
the minute 0.80/k P0.50
the n
neces s lo klo(m
carcass (meat eat)
sary and Meat
)
fees prepare Inspecto misce
for r II Miscel llaneo
issuance laneo us
Account
of meat us fee feeP4.
P10.0 able 00/he
inspectio Form
0/hea ad,
n d, No. 51
certificat Fence
e Fence fee
fee P7.00/
P15.0 day/h
0/day ead

Head slaug
Slaug hter
hter fee
Fee P10.0
P10.0 0/hea
0/hea d
d,
Record
Records Cayetan book
slaughter 15 o NAS-
ed minute Pamara NMIC
cattle/ho s Form
5 n
gs daily No. 01-
and 02
Meat
submit
Inspecto
monthly
r II
report

Cleaning Ignacio
the 3 hours A.
6 surroundi Lubaton
ng of the Utility
slaughter Worker
house II

End of transaction
City Civil
Registry
REGISTRATION OF BIRTH, MARRIAGE, DEATH
CORRECTION OF ENTRIES UNDER R.A. 9048
Schedule of availability of Service:
Monday Friday

Office
8:00am-5:00pm

Who May Avail of the Service:


Birth - Parents, hospital authority, nurse, midwife,
trained hilot, registrant.
Marriage contracting parties
Death nearest next of kin , hospital authority, any
person having legal charge of the deceased when he
was still alive.

What are the requirements?


Birth (Current) if current, marriage contract of

Danilo V. Alvaro parents and attachments for non-Christians.


Delayed Registration of Birth Rule 25 of A.O. No. 1

CGDH-I/ CCR series of 1993


From 1 month to 17 years old: Marriage contract
of parents, baptismal certificate, affidavit of
birth with two witnesses
School records form 137, Barangay certification
For 18 years old and above CRS Form No. 1
(Negative Certification of Birth at NSO Regional
Office Zamboanga City), Xerox copy of any valid
IDs, service records, 1 copy of 2x2 picture,
other requirements mentioned above.
Death for vehicular or shooting accident, spot report
from the police authority, Barangay certification
Delayed registration of death Rule 19 of A.O. No. 1
series of 1993
Affidavit of delayed registration of death by any
of the nearest relative of the deceased or by any
person having legal charge of the deceased
when he was still alive Claire Form
Marriage Certification of No Marriage records Client Provides Adjijil No.
(CENOMAR), live birth certificate of both contracting requests Bio-data Asst. 102
for Data form to 5 Registr
parties, pre-cana seminar, POPCOM Seminar,
form clients minutes ation Form
permission to marry and fill- Officer No. 90
for AFP personnel only. up
Under Article 34 Joint affidavit with years union entries Pedro Form
as husband and wife with no legal impediments. 1
in the Dumap No.
Delayed Registration of Marriage Rule 46 of A.O. No. 1 space lin 103
series of 1993 provided Record
Copy of marriage certificate to be registered, for Officer Bio-
affidavit executed by the registrant surrounding II data
Or to
the marriage and the reason or cause of the
any
delayed, certification from the church. registry
Out of town registration Rule 20 of A.O. No. 1 series of person
1993 nel
The same requirement as delayed registration
of birth with additional of affidavit of out of 2
town, registration attested with two witnesses,
money order address to civil registrar where it is
forwarded for processing fee and other Check Claire
incidental expenses. veracity Adjijil
Submit as to Asst. Inform
Annotated civil registry documents affected by R.A.
duly completen 30 Registr ation
9O48 accompl ess and minutes ation Data
City/Municipal Registrar and Civil Registrar ished validity of Officer Form
General approved petition, certificate of finality, form supporting
annotated certificate, original (un-annotated) document Pedro
certificate. s and Dumap
Certified true copy/Form 1A/Authentication check lin
Processing Fee, documentary stamp correctnes Record
s of entry Officer
in the bio- II
How to avail of the service: data form. Or to
DURATION

PERSON IN-

If there is any
CHARGE

lacking in registry
ACTVITY
CLIENT

OF

FEE

FORM
STEP

the person
requireme nel
nt advice
applicant
ACTIVITY

to secure
one so as 0
not to
delay the Dea
processing Eric th
and Bartolo P
approval. me 80.0
0
Pay Process Elmer
necessa payment 5 Fernan Marr
ry fee to and issue minutes do iage
the official Lice
Treasure receipts Ruby nse
rs office Lamis P10
0.00
Sitti
Hadra Cert
Apolina ified
Form ryo True
No. Cop
Claire 102 Reven y
Typing and Adjijil ue P80.
processing 25 Asst. Form Collecti 00
of minutes Registr No. 90 on
complete ation Clerk II Atta
applicatio Officer Form chm
n No. ent
submitted Pedro 103 P
3 40.0
Dumap
lin As the 0
Record case
Officer maybe Aut
II hent
Or to icati
any on
registry P
person 30.0
nel 0

4 Legi
Birt tima
h tion
P P70.
80.0 00
Claire
Adjijil
Present Advice Asst.
Official concerned 5 Registr
Receipt party to minutes ation
together comeback Officer
with the on a
process specified Pedro
ed date to Dumap
5
applicati get their lin
on document Record
s Officer
II
Or to
any
registry
person
nel

End of transaction
City Social FRONTLINE SERVICES: Delivery of Basic Social Services

Welfare and
Schedule of Availability of Service:
Monday to Friday 8:00 a.m. to 5:00 p.m.

Who May Avail of the Service:

Development
Disadvantaged Women, OSY/ISY Youth, Children, Elderly, Persons
with Disability, Family & Community

What are the Requirements?

Office
Form 200
Certification of Eligibility
Birth Certificate
Family Data Survey Form

How to avail of the service: Women

DURATION

CHARGE PERSON IN-


STEP

FEE
OF
ACTVITY
CLIENT

FORM
ACTIVITY
1.
Survey/Adm
inister 2 days
particular
questions to
Pelita L. Tacorda Register
women
4
Saturn
ina Logboo
CGDH-I/ CSWD your
name on
Evaluate/As
sess if
hours Amalu
l
k

the women are Social


logbook qualified for Welfar
the service 1 hour e Offr.
I
Meeting/Pla .
nning and
Scheduling
for Service
Delivery
and Training
guardians Direct
, or have Service
been Workers
victims of
any form
Attend of child
schedule 1. Conducts Saturn Attend abuse.
d Session session on ina ance
on VAWC VAWC 2-3 Amalu Sheet 2.
and other and other days l Travel Organize
2.
services services for Social Order ISY/OSY
for disadvantag Welfar orientatio
disadvant ed women. e Offr. n of the
aged I office
women program
and
services.

How to avail of the service: Youths PERSON IN- 3. Service


OF DURATION

CHARGE delivery

FORM
STEP

FEE
ACTVITY
CLIENT

How to avail of the service: Disaster Calamity


1. Victims
1.

IN-CHARGE
DURATION
Conducts

PERSON

FORM
STEP

FEE
Survey

OF
ACTVITY
CLIENT
on youths Saturnin
and 8 a
children hours Amalul
whose Social 1. Survey to

ACTIVITY
basic Welfare validate
needs Offr. I and assess 2 hours
have and identify
been on the Saturnin
deliberat immediate a
ely 1 hour Barangay needs. 8 hours Amalul
unattend Captains/O Social
ed to by Pelita L. fficials/Vict Relief Welfare
their 1 hour Tacorda ims Operation/D Offr. I
parents CSWDO reports to istribution 2 hours
or the office of needs.
Direct
Reassess 8 hours Social
on the Workers Conducts
needs of regular
the victims meetings

Relief
operation/di Service
stribution Delivery

How to avail of the service: Elderly

PERSON IN-
DURATION

ACTIVITY

CHARGE
How to avail of the service: Children
ACTVITY
STEP

CLIENT

FORM
OF

DURATION

PERSON IN-
FEE

CHARGE
ACTVITY
STEP

CLIENT

OF

FORM
FEE
Conducts Saturnina
Register communi 76 hours Amalul

ACTIVITY
name on ty Survey Social Receive Saturnina
1
survey to Welfare Barangay reports 1 hour Amalul
forms identify Offr. I Captains/O from Social
clients fficials Baranga Welfare
reports to y 2 Offr. I
2 the office. officials. hours
Organize 1 hour
Senior Visits, 1 hour
Citizens Validate
1.
and 4 Social
Conducts Assess hours Worker
Orientati 1 hour situation Assistant/
on on the Officer
Attend program Saturnina Make a
all and Amalul listing
informed services 4 hours Social
schedule for Welfare Service
d elderly Offr. I Delivery
orientati 2 hours
on and Intake all
meeting senior
s citizens 4
using hours/servi
FSDF ce
City
Motorpool Request for Heavy Equipment and Dump Truck
Schedule of availability of Service:

Office
Monday Friday
8:00am-5:00pm
Who May Avail of the Services:
Private Contractors
Barangay Officials
the Public
What are the requirements?
Letter request addressed to the Mayor for the
use of Heavy Equipments and the operator.

How to avail of the service:

DURATION

PERSON
ACTVITY

FORM
IN-
STEP

CLIENT

FEE
OF

CHARGE
Engr. Manuelo L. Manzan

ACTIVITY
Submit Manuelo
CGDH-I/ Motorpool letter
request
Accepts
letter
3
minute
L.
Manzan
address and s City
1
to the forward Motorpo
Mayor to the ol Offr.
thru the Mayor
Motorpo
ol Officer

2 Inspect/ Depend Manuelo


verify s on L.
personal the Manzan
ly availabi City
project lity of Motorpo
site to the ol Offr.
be inspecti
underta on
ken team
Re- Manuelo
Submit schedul 5 L.
official e the minute Manzan
Loader receipt project s City
5,979./d site Motorpo
ay dependi ol Offr.
4
ng on
Grader
the
5,448/d
ay availabil
ity of
Eric Backhoe heavy
Bartolom 9,304/d Form equipm
e ay No. ent
51
Elmer Roller
Pay the Advise 5 Fernand 5,122/d Manuelo
ay
necessar client to minute o Follow- Advise 2 L.
y rental pay s D. Truck up for client minute Manzan
fee necessa Ruby 6,458/d the for the s City
ry fee Lamis ay 5 schedule schedul Motorpo
3 date e date ol Offr.
SittiHadr P. mover to be
a 9,304/d underta
Apolinar ay ken
yo
B dozer
9,304/d
Revenue ay End of transaction
Collectio
n Clerk II Note:
fuels
and
Lubrican
ts are
not
included
on
rental
fees.
City
Assessors Secure Owners Copy of Updated Tax Declaration
Schedule of availability of Service:
Monday Friday

Office
8:00am-5:00pm

Who May Avail of the Services:


Residential and Agricultural Landowners

What are the requirements;


Deed of Conveyance (2 copies)
Photocopy of Title (2 copies)
Tax Clearance
Transfer Tax Receipt
Clearance from BIR
Copy of Approved Subdivision (2 blueprint
copies)
Sworn Statement of Owner and Receipt

Janet M. Flores How to avail of the service:

DURATION

CHARGE
PERSON
CGDH-I/City Assessor

ACTIVITY
STEP

CLIENT

FEE

FORM
OF

IN-
1 Submit Samuel E.

ACTIVITY
related Flores
document
s Marcial I.
Makiling Jr.
Client 15
submit minute Edley Y.
s s Buenaventur
require a
ments
for Rodelia P.
transfe Alfaro Rima U.
r to *Tax Gappal
assess Jan Carlo N. Mapping
ment Tipa section
section chief and
for Tax Janeth M.
evaluat Mapping Flores
ion. Aide
records
the
Prepar Transacti
ation on in the
of Tax 30 Marcial TMCR
Declar minute Makiling
ation s Carlito T. *City
*FAAS Lopez Assessor
is approves
prepar and
ed TD signs the
2. is notice of
finaliz assessm
ed ent and
togeth Tax
er Declarati
with on
the
notice 5.
of Released Julieta M.
assess of Tax Agang
ment Declarati
on

3. *LAOO 3minu Samuel E. *Tax


Initials tes Flores Declarati
on is
4. released
The Samuel E. to the
revision Flores client
or after
correct signing
of Tax 20 Joseph U. the
Declarati minute Lim notice of
on s Ayesha assessm
ent to
acknowle

DURATION

CHARGE
PERSON
dge

ACTIVITY
STEP

CLIENT

FEE

FORM
OF

IN-
receipt
and the
logbook
of Submit

ACTIVITY
assessm
required
ent
transacti document
on. s to
Records
Chief &
End of transaction the Tax
Mapping
Annotating or Cancelling Bail Bonds on Tax Chief for
Declarations & Verifying status of Real Property Tax evaluation 1
Assessment on Tax Map. . minute
Schedule of availability of Service:
Monday Friday 1.
Re
8:00am-5:00pm cords chief
assigns
Joseph U.
About the Service task to an Lim
administra 1 Ayesha
Trial Courts issues order to annotate or cancel
tive minute Rima U.
annotation on Tax Declaration submitted to court for bail
section. Gappal
bond.
Tax
To enable the client to identify real property, its
Mapper III
ownership and location in the tax map & other related assigns
maps. task to Tax
Mapping
Who May Avail of the Services: Aide

2. Annotation
What are the requirements; /Cancellati
Trial court order for annotation/cancellation on of Tax
Photocopy of Title or Tax Declaration Declaration

Ad Marcial
5
min Officer I.Makilin
How to avail of the service: I minute g Jr.
annotates/ s Carlito T.
cancels the Lopez
annotation
on the Tax End of transaction
Declaration
Janeth M.
The 2
Flores
City minute Securing Certified True Copy of Tax Declarations,
Assessor s
checks and Landholdings or No Improvements
signs the Schedule of availability of Service:
annotation/ Monday Friday
cancellatio 8:00am-5:00pm
n of
annotation About the Service:
in the Tax Tax Declaration serve as the office permanent
Declaration record of every Real Property Unit (RFU). A certified true
copy or certifications of landholdings and non-
Verification
improvements maybe requested from the office of the City
and
Assessor.
Identificati
on Who May Avail of the Services:
Draf
tsman I (B)
verifies the What are the requirements;
3. Photocopy of Tax Declaration/Personal Request
location of
the Request Slip of the BIR/Register of Deeds
property in Certification fee of P50.00 per request
the
taxmap &
other
related How to avail of the service:

DURATION

PERSON IN-
maps.

CHARGE
ACTIVITY

FORM
STEP

CLIENT

OF

FEE
Draf
tsman I (B) Joseph U.
presents Lim

ACTIVITY
4. the Ayesha
vicinity/loc Rima U.
ation of the Gappal
property to
the client.
improve
Request the Carlito T. ments
service: Lopez

Client 5 Marcial I. Records Julieta


personally minutes Makiling Chief M.
request submits Agang
and Arsida H. the
presents Panglias certifica
1. requireme tion to Janeth
Cristobe 3.
nts the M. Flores
Administr r municip
ative M. al
Assistant Agang assesso
II assigns r for
task to signatur
the Clerk e.
III
Issuance Julieta
2. of M.
Preparatio Carlito T. Get copy of certificatio Agang
n of Lopez P50. certification. n:
Certificatio 5 Marcial I. 00 Records
n: minutes Makiling Section
Assess Arsida H. retain 1
ment Panglias 4. copy of
clerks 5 Cristobe certifica
verifies, minutes r M. tion and
types of Agang release
Tax the
Declarat original
ion copy to
Clerk III the
encodes client
and
prints End of transaction
the
certifica
te of Securing Assessment for a New Building or Machinery
landhol and Real Properties declared for the first time.
dings
Schedule of availability of Service:
and
non- Monday Friday
8:00am-5:00pm
Samue
About the Service: Field/Site l E.
New Tax Declaration is prepared for newly Inspection: Flores
constructed buildings, newly installed machineries and Assessm Marcial
ent 2 hours I.
newly discovered real properties declared for the first
Clerks Makilin
time. The office conducts field inspection to assess the conduct g Jr.
value of the real property to be counted as one real s actual Joseph
property unit (RPU) for records and taxation purposes. inspecti U. Lim
on of the Rodelia
Who May Avail of the Services: real P.
2.
property Alfaro
What are the requirements; for Edley
Letter of request/personal request assessm Y.
ent & Buena
Building permit/floor plan
taxation ventur
Certificate of occupancy purpose a
Receipt of machinery acquisition s. Jan
Carlo
How to avail of the service: N. Tipa
DURATION

IN-CHARGE
PERSON
ACTIVITY

FORM
STEP

CLIENT

3. Preparatio
OF

FEE n of Tax Marcial


Declaration Makilin
: 20 g
ACTIVITY

Assessm minute
Client ent s Rodelia
submits Clerks P.
letter of LAOO 5 Samue prepares Alfaro
request/p assigns minute l E. the
ersonal task to s Flores following Edley
request assessmen 1. Field Y.
1. to the t Clerk II Apprai Buena
assessme sal ventur
nt and a
division Assess
for ment Jan
evaluatio Sheet Carlo
n (FAAS) N. Tipa
2. Tax
Declar
ation
3. Sworn City
State Assesso
ment r
4. Notice approv
of es &
assess signs
ment the Tax
Declara
5. tion.
Processing
of Tax
Declaration Issuance/R
: Samue elease of
LAOO II l E. Tax
evaluat Flores Declaration
es & :
initiates Obtain a New Tax 5 Julieta
the Tax 20 Joseph copy of the Declarat minute M.
Declara minute U. Lim Tax ion is s Agang
tion s Declaration numbere
and Samue d & copy Arsida
FAAS. l E. is issued H.
Tax Flores to the Panglia
Mappin client s
g Janeth The
Section M. client
records Flores 6. affix his
the signatur
transac e to
tion in acknowl
the edge
taxmap receipt
ping in the
control notice of
roll assessm
(TMCR) ent and
LAOO II logbook
reviews of
the assessm
propose ent
d Tax transacti
Declara ons.
tion
End of transaction

Cancellation, Revision or Correction of Assessments Site Marcial


inspection: Makilin
Schedule of availability of Service:
Assessme g
Monday Friday
nt clerks
8:00am-5:00pm conduct 2 hours Rodelia
ocular P.
About the Service: field Alfaro
Property owners who would like to cancel, revise or inspection
correct assessments on their real property can avail to verify Edley Y.
this service. Assessment records are used by the land whether Buenav
tax section of the treasury office as basis for there is a entura
computation of taxes due on real property.. 2. basis for
cancellati Jan
on, Carlo
Who May Avail of the Services: N. Tipa
revision,
or
What are the requirements; correction Joseph
Letter of request for cancellation, correction or revision of U. Lim
of assessment. assessme
Tax Clearance Certificate nt. Ayesha
Rima
U.
How to avail of the service: Gappal
DURATION

PERSON IN-
CHARGE
ACTIVITY

3.
STEP

CLIENT

OF

FEE

FORM

Preparation Marcial
of Tax Makilin
Declaration g
ACTIVITY

1.
Assessment Rodelia
Client Samuel
clerks 30 P.
submits LAOO 3 E.
prepare the minute Alfaro
letter of assigns task minute Flores
following: s
request to s
Field Edley Y.
to assessment
appraisal Buenav
assessme clerks.
entura
nt
Asst. Sheet
section
(FAAS Jan
Carlo
Tax N. Tipa
Declaration
Samuel
Sworn E.
Statement Flores

Notice of
Assessment

Processing
of Tax
Declaration

LAOO I
eavaluates
initials the
updated Tax Samuel
Declaration E.Flore
and FAAS s
20
Tax Mapping minute Julieta
section s M.
records the Agang
4. transaction
in the tax Joseph
mapping U. Lim
control roll
(TMCR) Janeth
M.
LAOO review Flores
the updated
TD

City
Assessor
Approves
and signs
the Tax
Declaration
Issuance of
owners
copy
Approved
Julita
M.
Agang
City
Tax
Declaration
is released
5
minute
s
Arsida
H.
Panglia
Engineering
Office
5. The owner s
acknowledg
e receipt by
signing in
the notice of
assessment
and logbook
of
transaction

End of transaction

Engr. Ignacio T. Enriquez


CGDH-I/ City Engineer
Processing of Building Permit
Schedule of availability of Service:
Monday Friday
8:00am-5:00pm

Who May Avail of the Services:


Building Permit Applicant
How to avail of the service:

OF DURATION

CHARGE PERSON IN-


What are the requirements;

ACTIVITY
Certified true copy of TCT and approved lot plan

STEP

CLIENT

FEE

FORM
signed by the Geodetic Engineer (3 photocopies
each)
Tax Declaration (3 photocopies each)
Current Real Property Tax Receipt (3
photocopies each) DPWH
Six sets of plans (blue print) signed and sealed Form
by duly licensed architect or civil engineer, prof. No.
electrical engineer, sanitary plumbing engineer, 2003-
mechanical engineer and owner or applicant. 001-
Six sets of specifications prepared, signed and BDPWH
sealed by a duly licensed architect or civil engineer Get Issue 1 Rose
applicatio application minut R. Una Ancillar
and owner.
1. Buildi y Form
Six sets of specifications prepared signed and n form form and e
ng No.
sealed by a duly licensed architect or civil engineer register in
Inspec 2003-
and owner. the tor 001-E
Structural analysis/soil bearing capacity duly logbook.
signed by an engineer and owner. DPWH
ECC-Environment compliance certificate from Ancillar
DENR y Form
No.
If applicant is not registered owner of the lot ( 3 copies each)
2003-
Duly notarized copy of the sale contract of lease
001-P
Duly notarized copy of the deed of sale
Check the tor
following:
Submit
accomplis 1. Properl Rose
hed y 15 R. Una
accom min Buildi
applicatio
plished ng
n form Inspec
2. of the Forward 1 Evaluate, 5 Vincen
form tor set of reviews or workin t
2. Comple Saldar As
plans and recommen g days
teness iega comp
specificat d with uted
of Chief
ions to respect to of
support 6.
ing chief of fire safety local
docum local fire Fire
ents service Servic
processin e
g
Forward Reviews, Edna
plans and check all Ventu
estimates papers and s
3
to zoning issue Zonin
office zoning a) Evaluat
g
e Ignaci DPWH
clearance office buildin o T. Form
Processin g 1 Enriqu No.200
g docum week ez
3-001-
ent as Office
to of the B
7. technic Buildi
Ask for Prepare/co 4 Rose Acco
al ng
the fees mpute hours R. Una rdin require officia
4. assessme correspond Buildi g to ments ls
ng
nt ing fees NBC under
Inspec
fee NBC
tor
b) Approv
e
5.
Rubie 8.
Pay fees Payment of 10 Lamis As
Reven comp DPWH
fees mins
ue uted Form
Collec No.200
3-001-

DURATION

PERSON IN-
CHARGE
B

ACTIVITY

FORM
CLIENT

OF

FEE
STEP
Ancillar

ACTIVITY
y Form
Submit
No. request to Angelina
Get Release 1 min Rose
2003- the F. Dublois
approved approved R. Una
001-E Submit personnel 2 Administr
building building
Buildi request incharge. minutes ative Aide
permit plan Staff IV
ng
receives
Inspec DPWH 1
and records
tor Ancillar the request
y Form letter in a
No. logbook
then submit
2003-
it to the
001-P Municipal
Engineer.

Notation of
End of transaction
the
Municipal Engr.
Maintaining Drainage Systems and Other Engineer. 2 Ignacio T.
Infrastructure Evaluates minutes Enriquez
Schedule of availability of Service: the request City
Monday Friday 2 and Engineer
8:00am-5:00pm endorses
the same to
About the Service: the
Infrastructure maintenance services provided by the Drainage
and
Municipal Engineers Office include:
vegetation
Cleaning of drainage division
3
What are the requirements? Evaluation Engr.
Letter request specifying the service needed. and Reina
Assessment 2 Tisha C.
How to avail of the service: Maintenanc minutes Malonzo
e Engineer Engineer
evaluates III reviews and 10 Ignacio T.
and evaluates minutes Enriquez
assesses the results City
the request of Engineer
inspection
and
Site program of
inspection Engr.Rein work. He
and 4 hours a Tisha C. then
investigatio Malonzo recommend
n Engineer s for
Maintenanc III approval
e Engineer the
4 implementa
talk to
persons and tion of
Barangay maintenanc
officials e work.
concerned
on-site.

Engr.Rein
Program of Implementa a Tisha C.
work tion. Malonzo
preparation. Engr.Rein Maintenanc 16 Engr. III
Maintenanc a Tisha C. e engineer hours
e engineer 8 hours Malonzo assigns (2days) Arnold M.
prepares an Engineer foreman Mirasol
estimate of III and CMGF
7
5 materials, maintenanc
labor and e men on Aquilles
equipment site; and D. Omlero
required. prepares CMF
(Required drainage
only for construction
repair of materials
drainage ) and
equipment.
6
Recommen End of transaction
d for
approval. Requesting the preparation of plans and programs of
Municipal work
Engineer Engr. Schedule of availability of Service:
Monday Friday Engineer.
8:00am-5:00pm

About the Service:


One of the services rendered by the Municipal
Engineers Office, specifically the construction, Rehab,
Maintenance and operation division, is the preparations of Notation of
plans and programs of work as requested by Barangay the Municipal
officials, private concerned citizens, and other offices and Engineer.
Evaluates the 2 Engr.
departments the LGU.
request and minut Ignacio T.
These usually regarding repair and construction of; endorses the es Enriquez
Drainage System 2
same to the CityEngine
Concrete roads construction, er
Public and Government Buildings rehab,
Other Infrastructure Projects maintenance
These services are being provided to guide and operation
division
constituents in the implementation of the proposed project
regarding plans, specifications and costs.
Evaluation
What are the requirements? and Engr.Reina
Letter request specifying the service needed Assessment 2 Tisha C.
Construction minut Malonzo
3
How to avail of the service: Engineer es Engineer III
evaluates and
OF DURATION

PERSON IN-

assesses the
CHARGE
ACTIVITY

request
CLIENT

FEE

FORM
STEP

4
Site
1 inspection
Submit and
request to the Angelina F. investigation. Engr.Reina
Subm personnel in 2 Dublois Maintenance 8 Tisha C.
it charge. Staff minut Administrat Engineer talk hours Malonzo
reque receives and es ive Aide IV to persons (1 Engineer III
st records the and Barangay day)
request letter officials
in a logbook concerned on-
then submit it site. Engineer
to the proceed to
Municipal survey work,
if a survey is
needed.

Prepare work
program.
Construction 1 Engr.Reina
engineer week Tisha C.
5. prepares Malonzo
detailed Engineer III
plans. He then
prepares a bill
of materials

Recommendat 3 Engr.
ion and minut Ignacio T.
6
approval es Enriquez
CityEngine
er

City Engineer Engr.


evaluates and 10 Ignacio T.
approve the minut Enriquez
7.
plans and es City
program of Engineer
work.

End of transaction
City Planning
and
Development
Coordinator
Office

Florence F. Herrera
CGDH-I/ CPDO
Eric
Bartolom
e
MTOP Application
Schedule of availability of Service: Elmer 1,25
Monday Friday Make Review/Ac 2 Fernando 0.00
8:00am-5:00pm the cept the minute for
payme payment s Ruby new
Who May Avail of the Services: nt in from the Lamis 955.
2.
the client 00
Tricycle Operators
Treasur Sitti Rene
y office Hadra wal
What are the requirements; Apolinary
o
Registration
Revenue
How to avail of the service: Collectio
n Clerk II
DURATION

PERSON IN-
CHARGE
ACTIVITY
STEP

CLIENT

OF

FEE

FORM
Record
the name Arip
of the Alamiya
Present MTOP 2 Adm.
ACTIVITY

Arip the applicants minute Aide VI


Alamiya official with their s
Present Check the 2 Adm. receipt MTOP Causar
the requireme minute Aide VI Numbers, A.
require nts and s LTO Saabdula
1. registratio Statistici
ments assess the Causar 3.
needed payments A. n, Motor an Aide
Saabdula vehicles
Statistici registratio
an Aide n (Owners
Copy) and
OR
Number
with the
date of
payment
Arip
Process Alamiya Applica
the 5 Adm. tion
applicatio minute Aide VI Form/A
n form s uthoriz
4.
/authoriza Causar ation End of transaction
tion form A. Form
Saabdula
Statistici
an Aide

Operat Arip
or Assist the 1 Alamiya
signs in client minute Adm.
the Aide VI
applica
5.
tion Causar
form A.
Saabdula Zoning Clearance Application
Statistici Schedule of availability of Service:
an Aide
Monday Friday
8:00am-5:00pm
Who May Avail of the Services:
6. For 1 Clerk of Businessmen, Building Owners and Land Owners
acknowle minute court
dgement What are the requirements;
7. For temporary Use Permit
The city Rosita U. a. Certification (business permit)
mayor or Furigay b. Locational Clearance
Vice Case to City For building permit
Mayor or case Mayor
a. Plan with site development/location
his basis
authorize or b. Cost o estimates
d Authoriz c. Locational Clearance
represent ed d. Transfer Certificate of Title (Latest)
ative will represen e. Tax Receipt/Tax Clearance (Latest)
affix their tative f. Decision of Zoning
signature g. Certification
for h. Environmental Compliance Certificate (ECC)
approval i. Pollution Control Certificate (DENR)
For subdivision
a. Application for subdivision form
b. Application for Development Permit Form Certificatio Edna Location
n issued 5 min Ventus al
c. Application for preliminary applroval form Clearanc
2. Locational Zoning
d. Subdivision Approval Form e
clearance Officer I
e. Transfer Certificate of Title (Latest) issued
f. Tax Declaration (Latest)
g. Tax Receipt/Tax Clearance (Latest)
h. Subdivision Plan with Vicinity Map (duly signed by
the Geodetic Engineer) Florence
i. Locational Clearance 3. For 1 min F.
j. Certification signature Herrera
CPDO

End of transaction

How to avail of the service: For Temporary Use


of Permit
DURATION

PERSON IN-
CHARGE
ACTIVITY
STEP

CLIENT

OF

FORM
FEE

How to avail of the service: For Building Permit

DURATION

PERSON IN-
ACTIVITY

CHARGE
ACTIVITY
STEP

CLIENT

OF

FEE

FORM
Zoning 100.0
Paymen Certificatio 5 Revenue 0
t of fees n Fee minute Collectio
1.
at the s n Clerk II

ACTIVITY
Payment of
treasur Locational 200.0 Zoning
y office Clearance 0 Certification Revenu
Payme Fee 5 e
nt of minute Collecti
1.
fees at Locational s on Clerk
the Clearance Fee II
treasur
y office Land Use and
Zoning Fee
Payme 10 Edna Permit
Cost of nt of minute Ventus
2. estimates, fees in Preliminar s Zoning 220.0 Prelimin
Plans the y approval Officer 0 ary
Checking treasur Zoning I Approva
Zoning y office Certificatio l
Certification Locatio n Fee
issued/Locatio nal Florenc
Presen nal Clearance 1..0 Cleara e F.
nce
t issued Edna 0 For Herrera
Official Ventus coe signature CPDO
Receip Fill-up Zoning X
3. t building Officer I 0.01
permit on % Endorsem Roderic
Land Use & 200. ent of 1 week k H.
Zoning 00 Decisio pertinent Furigay
approval n on documents Vice
Zoning 2. for Mayor
Decision on approval
Zoning issued SP
Membe
For Signature Zoning r
4.
officer I
CPDO

End of transaction 3. For release

End of transaction
How to avail of the service: For Subdivision
DURATION

PERSON IN-

City
CHARGE
ACTVITY
STEP

CLIENT

OF

FORM
FEE

Treasurers
ACTIVITY

1.
Subdivisio 100.0 Subdivis
n Fee 0 ion
Form

Developm
ent Permit
200.0
0
Develop
ment Office
Owners of land and buildings have to pay real
property taxes annually. Taxes are Owners of land and
buildings have to pay real property taxes annually. Taxes are
percentage of the propertys taxable value. Real property tax
payments are made at the Real Property Tax Collection
Division. Tax payers may choose to pay on an annual or
quarterly basis. Discounts are given to those who pay in
advance and those who pay on time.

What are the requirements;


Copy of latest Real Property Tax Declaration
Photocopy of latest Real Property Tax Payment/Official

Jeanoraine U. Lopez
Receipt

How to avail of the service:


CGDH-I/ City Treasurer

IN-CHARGE
DURATION

ACTIVITY

PERSON
ACTIVITY
STEP

CLIENT

FORM
OF

FEE
Present Computat 5 Eric
the ion of real minutes Bartolo
1
requirem property per tax me
ents tax declarat Elmer D.
Fernando
needed ion
2
A
Revenue 5
Collection minutes Eric
Clerk per tax Bartolo
verifies declarat me
correctne ion Elmer D.
Fernando
ss of the
Paying real property taxes
RPTOP
Schedule of availability of Service:
which will
Monday Friday
subseque
8:00am-5:00pm
ntly be
released
About the service:
to client Receives money from any public fund
Transacts other official business
Receives any salary or wage from any person or
corporation

What are the requirements;

How to avail of the service:

DURATION

IN-CHARGE
Present

PERSON
ACTVITY
the tax Advise

CLIENT

OF

FORM
STEP

FEE
bill to an the client 10 Eric
assigned for minutes Bartolo
collector payment per me
Eric

ACTIVITY
3 at the of the receipt Elmer D.
Fernando
payment taxes due Bartol
counter ome Base
and pay d on CTC
the taxes 1 Secure Submis 2 Elmer gross for
due. and fill-up sion of minute Fernan inco m
personal persona s do me
data l sheet recei
End of transaction sheet form Ruby ved
Lamis or
kind
Sitti of
Securing a Community Tax Certificate Hadra profe
Schedule of availability of Service: Apolin ssion
Monday Friday ario
8:00am-5:00pm
Revenue
Collectio
About the service: n Clerk II
A community tax certificate is required when an individual or Eric
corporation needs to; Bartol
Acknowledge any document before a notary public Submit ome
Takes an oath of office upon election or appointment to the
any position in the government service accomplis Submis Elmer
Receives any license, certificate or permit from any 2 hed form sion of 3 Fernan
public authority and pay persona minute do
Pays any tax or fee the l sheet s
correspon form Ruby
ding and Lamis Present Base
communit issues previous year d on
y tax and CTC Sitti receipt of Tax Write 4 Eric the A.F.
1 Declaration/Veri informa minute Bartol asse #5
wait for Hadra
fication of tion s ome ssed 6
the Apolin Assessed Value taken RCC II valu
issuance aryo from the in the e of
of CTC Assessors A.F. the
Revenue
Office #56 prop
Collectio
n Clerk II erty

End of transaction
2 Payment of Tax Receipt 5 Eric A.g.
s minute Bartol #5
payme s ome 6
Issuance of Accountable Form #56 nt on RCC II
Schedule of Availability of Services: Land
Monday-Friday Tax and
8:00 a.m. 5:00 p.m. issue
A.F.
Who may avail of the service: #56
All Filipino who are owners of real property (Land)

What are the requirements: 3 Carding 2 RCC II


Previous year receipt/Tax Declaration/Verification of Assessed of minute
payme s
Value for Payment from the Office of the Assessor
nts

End of transaction

How to avail of the service:


DURATION

CHARGE PERSON IN-


ACTVITY

OF

FEE

FORM
STEP

CLIENT

Issuance of Accountable Form #51 C


ACTIVITY

Schedule of availability of service:


Monday-Friday
8:00 a.m.-5:00 p.m. How to avail of the service:

OF DURATION

PERSON IN-
CHARGE
Who may avail of the service:

ACTVITY
CLIENT

FORM
For the issuance of the following:

STEP

FEE
Police Clearance PNP
Office
Mayors Clearance Mayors
Office Eric Based on
Certification Mayors Bartolo the
Office 1 Reque Ask for 5 me needs/purp A.F.
Tax Clearance Treasury st and the minut Elmer ose (See #51
state purpos es Fernand Municipal C
Office
the e of o Ordinance)
Miscellaneous, Birth, Marriage, Death purpos the Ruby
Local Civil Registry Office e of reques Lamis
Registration of Motorized Vehicles (Pumpboats) City the t Sitti
Planning & Development Office reques Hadra
MTOP for Motorcycles City t Apolinar
Planning & Development Office yo
Transport of Animals like Hogs, goats, fighting Mayors Revenu
e
Office cocks, etc. Collectio
Transfer of Cadaver Mayors n Clerk
Office II
Amusement (cock fighting), circus. Mayors
Office Ferria games, Benefit dance
Use of Cultural Center Mayors Eric
Office Bartolo
2 Gives Fill up 5 me A.F.
Registration of Pedicabs License
person the minut Elmer # 51
Division, Mayors Office al data form es Fernand
with o
What are the requirements: the Ruby
given Lamis
data Sitti
Hadra
Apolinar
yo
Revenu
e
Collectio
n Clerk
II How to avail of the service:

DURATION

IN-CHARGE
PERSON
ACTVITY
CLIENT

OF

FORM
STEP

FEE
ACTIVITY
Eric
Bartolo Sarah A.
3 Payme Receiv 5 me A.F. Present Ask for Makiling
nt of e minut Elmer # 51 1 PNP ID official 5 Administr P50.0 A.F.
fees payme es Fernand and receipt minute ative 0 #51
nt and o payme and s Asst. II C
issue Ruby nt of identificat
official Lamis fees ion card (Concurre
receipt Sitti nt PLEB
Hadra Secretary
Apolinar )
yo
Revenu
e Sarah A.
Collectio Makiling
n Clerk 2 Type/Enco 20 Administr
II de PLEB minute ative
Clearance s Asst. II

End of transaction (Concurre


nt PLEB
Secretary
)

Issuance of PLEB Certification


Schedule of availability of service: PLEB
Monday-Friday 3 PLEB 5 Chairman
8:00 a.m. 5:00 p.m. Chairman minute or
signs the s authorize
Who may avail of the service clearance d
PNP in active duty & retirees & PNP Wives represent
ative
What are the requirements:
PNP ID, with no pending case or no case at all.
Sarah A.
4 Receiv Issue 2 Makiling
e copy original minute Administr
of the and s ative
clearan duplicate Asst. II
ce copy
(Concurre
nt PLEB
Secretary
)
Olivia E. Ablao
CGDH-I/ City Agriculture
Sarah A.
5 File/recor 5 Makiling
d minute Administr
triplicate s ative
copy of Asst. II
the
clearance (Concurre
nt PLEB
Secretary
)

End of transaction

City ISSUANCE OF PERMIT TO OPERATE FISH CAGE, FISH


CORRALS & OTHERS
Schedule of Availability of Service:

Agriculture Monday to Friday


Time: 8:00 a.m. to 5:00 p.m. (with noon break)

Office
Who may avail of the service.
Fisherfolks, Pumpboat Owner/Operator, association,
cooperative etc.

What are the requirements:


Barangay Clearance,
Community Tax Certificate
Official Receipt of Payment

II
How to avail of the service:

DURATION

IN-CHARGE
PERSON
ACTVITY
STEP

CLIENT

FEE
OF

FORM
Submit
the
Receive
require
requiremen 2 Agricult
Secure ments

ACTIVITY
Require the Baranga 3 ts from the minute ure
Baranga 5 to the
operator to y Hall applicant/o s Office
1 y minute Agricult
secure Secretar perator
Clearan s ure
clearance y
ce Office

2 Pay the Issue the 2-3 Depe


required Official minute ndin
Eric Perm
permit Receipt of s g
Bartolo it to
fees permit and upon
me Reynald Oper
and CTC the
o Tani ate
Commu area Fill-up
Assist in 4-5 Fish
nity Tax (ha) the Aquacul
Elmer 4 the filling minute Cage
Certifica appli permit tural
Fernand of the form s , Fish
te (CTC) ed form Technol
o Corr
for ogist als &
Othe
rs
Ruby
Lamis
Submit to
the Mayor
Sitti or his Nida C.
Hadra authorized Ramos
Apolinar representat 2
yo 5 ive to affix minute Secreta
his s ry to
signature the
Revenu for Mayor
e approval of
Collecti the permit
on Clerk
Record and Registry Number ( Registered Fisherfolk)
secure a Reynald
Receive copy for o Tani
30
a copy office file. Aquacul
6 second
of the Then, issue tural
s
permit the permit Technol
to the How to avail of the service:
ogist

DURATION

IN-CHARGE
clientele

PERSON
ACTVITY
STEP

CLIENT

OF

FEE

FORM
End of transaction

REGISTRATION & LICENSING OF WATER CRAFT/FISHING Reynaldo

ACTIVITY
VESSEL (3GT BELOW) Tani
Certific
SCHEDULE OF AVAILABILITY OF SERVICE Aquacultu ation
ral of
Monday to Friday Require Tecnologi Registr
the owner/ st ation &
Time: 8:00 a.m. to 5:00 p.m. ( with noon break) Secure a
operator 1 License
1 copy of
to submit minute of
the
the Motor-
registrati or
necessary powere
Who may avail of the service. on form Barangay
requireme d
Fisherfolks, Pumpboat Owner/Operator etc nts Captains Waterc
of Coastal raft
. Barangay
s
What are the requirements:
Fill-up Reynaldo
Secure, file and submit application form at the City Tani
the Assist in
Agriculture Office with the following requirements;
Registrat filling the Aquacultu
2
Certificate of Ownership ion form registratio ral
(3 n form Technolog
Certificate of Builder (if newly built) copies) ist
deed of Sale (if purchased)
3 Pay an Issue the 2 Php
three (3) copies of picture of the boat ( 5 x 5) applicati Official minute 180.
on fee Receipt s Eric 00
and Attach Bartolome
Police Clearance
the OR in Elmer
Barangay Clearance the
Fernando ist

Ruby Treasury
Lamis Office .
Then, (CAO)
Sitti issue the
Hadra permit to (Clerk)
registratio
Apolinary the Treasury
n form
o clientele Office

Revenue
Collection
Clerk II
End of transaction

Submit REGISTRATION OF FISHERFOLKS


the filled- Schedule of Availability of Service
up Monday to Friday
registratio Time: 8:00 a.m. to 5:00 p.m. ( with noon break)
n form to
the Mayor Who may avail of the service.
or his Nida C.
3-5 Ramos Fisherfolks, Fishermen Association, Fishery Cooperative etc.
authorized
4 minute
representa Sec. to What are the requirements:
s
tive and the Mayor Barangay Clearance
his
2 pcs.( 1 x 1) I.D. picture
signature
for
approval
of the How to avail of the service:

DURATION
license

IN-CHARGE
PERSON
ACTVITY
STEP

CLIENT

OF

FORM
FEE
Receive Record Reynaldo 1 Secure Require the 5 Barang No
3

ACTIVITY
a copy of and Tani Baranga Fisherfolk/cli minute ay Hall Fee
5 minute
the secure 2 y entele to s or Secret requir
s
permit copies for Aquacultu
Clearan secure depend ary ed
the office ral
ce clearance s
file and Technolog
from the n Clerk II
barangay
office

Eric Reynal Fish


Fill-up
Bartolo do Tani erm
the Assist in the
me 3 an
Registra filling of Aquacu
4 minute Profil
tion registration ltural
Elmer s e
form ( 3 form Techno
Fernan For
copies) logist
Secure Issue do m
Commu Community 2-3 Ruby
2 nity Tax Tax minute Lamis
Certifica Certificate s Submit
te (CTC) (CTC) Sitti a copy
Hadra of the Check the ff:
Apolina approve a) Proper
ryo d accompli
license shment
Revenue
Collectio to the of the
n Clerk II City form
Agricult
3 Submit Receive the 30 Reynal
ure b) Complet
to the necessary second do Tani
Eric Office eness of 3
Issuing requirement s 5 (MAO) supportin minute
Bartolo Aquacu
Officer s and g s
me ltural
the Baranga documen Techno
require Elmer y t logist
ments Fernan Captain (CAO)
do (Brgy.
Hall). Record and
Ruby
Retain secure a
Lamis
original copy for
Sitti copy office file
Hadra (fisherfo
Apolina lk).
ryo
Revenue
Collectio
Register
End of transaction and sign
in the Assist
Secretar
2 Post in the 1 min.
y
Harvest signing
ISSUANCE OF AUXILLARY INVOICE Log
Schedule of Availability of Service Book
Monday to Sunday
Time: 8:00 a.m. to 5:00 p.m. ( with noon break)
Dependi
Who may avail of the service. ng on
Shippers of Fishery Products Use the the
Assign
facilities volume,
area to
What are the requirements: 3 to dry weather Operator
dry the
Business Permit the &
Palay
Official Receipt of Payment palay availabili
ty of the
facilities

How to avail of the service:


Dependi
DURATION

PERSON IN-
CHARGE

ng on
ACTVITY
STEP

CLIENT

OF

FEE

FORM the
Haul
volume,
and mill
4 weather Operator
the
&
ACTIVITY

Approac Assist Palay


availabili
h the the
ty of the
Person clientel
30 facilities
in- e to
1 seconds- Operator
charge avail
2 mins
to use the
the desired 5-10
facilities service Weight minutes
the dependi
5 Operator
milled ng on
palay the
volume
ACCESSING TECHNICAL ASSITANCE ON SEED
Eric
AVAILABILITY
Bartolo
Schedule of Availability of Service
me
Monday to Friday
Elmer Time: 8:00 a.m. to 5:00 p.m. ( with noon break)
Fernand
o About the Service:
Pay the Issue Php The City Agriculture Office provides information on the
account the Ruby 3.00 availability and prices of seeds for rice, corn, vegetables and
6 1 minute Lamis
on cash Official per high value crops. The information may be provided by the AT
basis. Receipt kilo assigned to a particular Barangay.
Sitti
Hadra
Apolinar How to avail of the service:
yo

DURATION

IN-CHARGE
PERSON
ACTVITY
CLIENT
Revenue

OF

FORM
STEP

FEE
Collection
Clerk II

ACTIVITY
Approach
Check
the AT
for Guard
7 1 minute assigned
proper on duty
to the
disposal Approach
Barangay. AT
an
At the assigne
Agricultur
Municipal d in the No
al 10
Present Dependi Hall, the baranga fee
Haul the 1 Technolog minute
OR for ng on farmers y or the requi
8 milled ist s
withdra the may City red
rice assigned
wal location approach Agricult
to the
the AT or urist
barangay
the
End of transaction Municipal
Agriculturi
st
Sign the
client End of transaction
logbook,
Signed
clearly
2 the client
printing AVAILING OF FARM INPUT
log book
your Schedule of Availability of Service
name and Monday to Friday
address Time: 8:00 a.m. to 5:00 p.m. (with noon break)

About the Service:


The AT or The City Agriculture Office provides farm input
the assistance.
Municipal Assistance comes in the form of certified seeds fertilizers and
Agriculturi herbicides. (Although organic fertilizers are being
st encouraged)
receives
the Requirements:
inquiry Community Tax Certificate (CTC) Residence
and Certificate
3 provides
List of Input Assistance required
informatio
n on
How to avail of the service:

DURATION

PERSON IN-
seeds

CHARGE
ACTVITY

FORM
availabilit

STEP

CLIENT

OF

FEE
y and the
prices of
specific

ACTIVITY
commoditi 1 Assistance 15 Agricultura
es specificati minute l
Approac
h an on s Technologi
agricultu st
You will be ral assigned
requested technolo in the
to sign a gist; barangay
present
4 Master
you
List kept residenc
by the AT e
concerned certificat
e; and
inform
the AT
about
the input
assistan
ce
requeste
d.

The AT
visits the
farm and
8 hours
2 validates
(1 day)
the
request for
assistance

Processing
of request.
The AT
submits
his/her
Olivia E.
recommend Ablao
3 ations to 1 week City
the
Municipal Agriculturi
Agriculturist st
. The
request is
processed.

If approved
a release Agricultura
order is l
given to the Technologi
4 AT, who in st
turn will assigned
give the in the
same to the barangay
client
man at the
LGU-
Veget
Nursery
able
who will
seeds-
release the
free
inputs.

Signed
Rubbe the
r Master
seedli 7 list of
ngs- input
Php beneficia
15.00 ries.

End of transaction
Certifi
Pay the Issue the ed
1
5 cost of Official AT seed
minute
inputs Receipt Rice-
Php
700.0
ACCESSING TECHNICAL ASSITANCE ON CROP
0 per
bag
PRODUCTION AND BUDGET PREPARATION
Schedule of Availability of Service
Monday to Friday
Hybri
Time: 8:00 a.m. to 5:00 p.m. (with noon break)
d-
Yellow About the Service:
Corn Agricultural Technologists fielded in the agricultural
Seeds barangays of the Municipality can answer client queries
Php regarding:
300.0
Farm plan and budget preparation
0 per
bag Seed selection
Pest Management
Irrigation Management
6 Release of 1 hour LGU Psot Harvest Facilities
inputs Nursery Technical Information
Present the
Warehouse Promotion and development of freshwater fish
man Technology transfer and demonstrative trial
release
order to the
warehouse How to avail of the service:
the

OF DURATION

PERSON IN-
CHARGE
inquiry

ACTVITY
CLIENT

FEE

FORM
and
STEP

provides
informati
on and/or
technical
Approach assistanc
the AT e
assigned
to the
Barangay.
Approach
At the End of transaction
an AT
Municipal 10
agricultura assigned
1 Hall, the minut
l in the
farmer es AVAILING OF FREE TECHNICAL TRAINING ON
Technologi barangay
may AGRICULTURAL AND FISHERY
st
approach Schedule of Availability of Service
AT the Monday to Friday
Municipal Time: 8:00 a.m. to 5:00 p.m. (with noon break)
Agricultur About the Service:
ist
The Municipal Agriculture Office conducts free
technical training. These are based on the priority needs and
requests of farmers and youths association.
Sign the Among others, training may be along the lines of:
client
logbook, Ginuntu Ginuntu Ginuntu Ginuntu Ginuntua
Signed the
clearly ang ang ang ang ng
2 client log
printing Masaga Masagan Masaga Masaga Masagan Other
book
your nang ang nang nang ang Training
name and s
address Ani Ani Ani Ani Ani
Program Program Progra Program Program-
3 - - m- -
FISHERI
The AT or RICE CORN LIVEST High ES
the OCK Value
Municipal Comme
Agricultur rcial
ist Crops
receives
logy
RA Vermic on
Integrat Integrate Livesto Integrate 8550, ulture seawe
ed d ck d MMAA & eds
Pest Pest & Pest 86 and Vermic Farmin
Mana Mana Poul Mana Semin ompsti g
gem geme try geme ar ng Trainin
ent
nt Pro nt Works Food g

duc hop on Proces Works


Soil tion Coasta hop on
Soil Soil sing
Cons
Cons Cons l proper
ervat
ion ervati ervati Resour fish
on on ce handli
Season- Manag ng
Long Corn Vegetabl ement techni
Farm Produ e& Fish ques
ers ction Other Warde and
Field HVCC n Skills quality
Scho Produ Enhan control
ol on ction cemen Coasta
Rice- t l
Base Rubber Trainin Resour
d Produ g ce
Farm ction Seawe Manag
ing & eds ement
Syst Mana Produc Trainin
em geme tion g
nt Semin
Season- ar
Long Works
Farm hop on
ers Semi-
intensi List of Agricultural Technologists:
Field
Scho ve
ol on Milkfis
Pala h Agricultural Technologists are assigned in every
yche Cultur
e agricultural barangays. They attend to the needs of the
ck
Packag needs of farmers regarding agricultural services of the LGU.
e
Applic
able
Techno
Barangay Assigned Program
Agricultural /Commodities
Technologist

Lo-ok, Balobo, Abdulmanap E.


Bulingan, Limo-ok, Hamad Rice
Larbeco,
Parangbasak
Engr. Raquel M. Hibionada
Sayugan, Lagundi
CGDH-I/ GSO
and Colonia
Ester G. Domingo
Sengal, Baroy, Ubit ,
Calugusan and Nipa Hairon Salido

45 Barangays
Leonita P.Ramos Corn
45 Barangays and
Municipal Nursery Ma. Agnes R. Alonzo High Value
Commercial Crops
Coastal Barangays
Reynaldo M. Tani Fisheries
45 Barangays
Alejandra C. Siano Livestock

City General
Services
Office
Regular Garbage Collection Schedule
Schedule of Availability of Service:
Monday to Sunday (Daily)
4:00 a.m. 7:00 a.m.
9:00 a.m. 11:00 a.m.
1:00 p.m. 3:00 p.m.
6:00 p.m. 8:00 p.m.
About the Service: Collects 3 hours Mohamma
The GSO operates and maintains 7 days garbage garbage on d Yacub
3 1:00
collection team that serves the eight (8) Barangays in the residential/h
ouses of 8 p.m. Driver
town of Lamitan.
barangays 3:00
p.m.
How to avail of the service:
OF ACTIVITY
DURATION

PERSON IN-
ACTVITY
STEP

CLIENT

CHARGE

FORM
FEE
Collects 3 hours Fernando
4 garbage Denoyo
from various 6:00
commercial p.m. Foreman/d
establishme 8:00 esignated
Collects Two Manuel
nts p.m. driver
garbage at garbage Samson, Jr.
dawn from trucks
various
1 4:00
commercial Leonardo Eric
establishme a.m.
M. Moreno Bartolome
nts 7:00 Pay monthly fee for
a.m. Driver II collection of Elmer
garbage 10 Fernando
minutes
Collects monthly Ruby 30.00/m AF
2 5 fee from Lamis o. No.
customer/househol 51
d for daily Sitti Hadra
collections of Apolinaryo
Collects 3 hours Ujan
garbage on Hasim garbage Revenue
streets 9:00 Collection
premises a.m. Driver II Clerk II

along road 11:00


sides a.m.
l
End of transaction regardin
g the
requests
Special Garbage Collection and Disposal
Schedule of Availability of Service:
Monday to Sunday (Daily)

About the Service: Attend


The GSO regularly collects garbage from residences request of
and commercial establishments. Individual customer may customer
request for garbage due to the volume of the garbage to be name,
collected. Requests are acted upon payment of necessary fee exact
for the special collection of garbage. address
and
sketch of
Pay fee the exact 30
for the location of minute
collectio the s
n of garbage
2 to be
garbage.
collected.
How to avail of the service:
OF ACTIVITY

PERSON IN-
DURATION

CHARGE

Advice
ACTVITY
STEP

CLIENT

FORM
customer
FEE

to pay to
pay the
necessary
1
fee for
Client Engr. garbage
goes to Raquel collection
GSO or Hibionad
call the Go to the 30 a
Office General minute 3
and ask Services s
for Schedulin
Office or any
concerne g and
authorize 30
d preparatio
d officer minute
personne n of job
order. s

Attend
schedule
of request. 8 hours
4 Garbage is
then
collected
within 1
day.

End of transaction
City Health
Office

Dr. Vicente P. Yu III


CGDH-I/ CHO
Availing of Family Planning Services Register Get data of
Schedule of Availability of Service: on client
clients compute Nurses
8:00 a.m. 5:00 p.m. and
logbook age 5
and bracket Midwife
About the Service: 2 minute on duty
The City Health Office manages a family planning present base of s
program. This is available for free to all clients. CTC to live birth
Program covers the following services. the certificate
Basic Family Planning Education midwife presented
on duty
Provisions of Family Planning Commodities
Information on Family Planning Method
Health Education

What are the requirements? Client Let client


Residence Certificate receive to
Certificate of Life birth schedul comeback Bituin
e of on the Costan

How to avail of the service: family scheduled Admin.


3 plannin date given, Asst. I
DURATION

g usually
PERSON IN-
ACTVITY
STEP

CLIENT

progra conducted
OF

CHARGE

FORM
FEE

m every
Friday of
the week.
ACTIVITY

Inquire Advise
schedul client for
e on the Nurses
1 and Every Vicente P.
family schedule 5 Midwife Friday Yu III
plannin date of minute Family
on duty of the
g family s 4 Planning week
progra planning Sessions at 8:00 Officer/nu
m. program
a.m. rses/midw
4 hours ife
palpitation 5 Midwife
End of transaction and inform minute on duty
the mothers s
of her
findings
Availing of Maternal Care Services
Schedule of availability of service:
8:00 a.m. 5:00 p.m.

About the service: Give mother


The City Health Officer provides comprehensive care health
program for pregnant and lactating mothers. instructions
on proper
What are the requirements? nutrition and
maternity Dr.
care. Vicente
Emphasize P. Yu III
the 5
How to avail of the service: importance minute
of reporting s
DURATION

PERSON IN-

3
to the City
CHARGE
ACTVITY
STEP

Health
CLIENT

Health Office
OF

FORM
FEE Officer
once she
feels the
occurrence of
ACTIVITY

pregnancy
danger signs,
and gives
Client Midwife 5 Midwife mother
1 register accomplished minute on duty maternity
for the home- s care services.
consultati based
on maternity
record of the
mother End of transaction
2

Midwife on
duty checks
client Availing of Outpatient Consultation
abdominal Schedule of availability of service:
8:00 a.m. 5:00 p.m.
Takes
About the service:
medical
Diagnose and treat illnesses and give appropriate Midwife
history of
medical services. on duty
patients.
Gets vital
What are the requirements? 5
sign and
Any person/individual who needs medical assistance record form minute
2
then refers s
How to avail of the service: Dr.
the patient
Vicente

DURATION

PERSON IN-
to the City
P. Yu III

CHARGE
Health
ACTVITY
CLIENT

OF

FORM
STEP

Officer or Health

FEE
the Officer
physician
on duty.
ACTIVITY

Midwife on 3 The City


duty ask Health
Client client Officer
register reasons for examines
for 5 Midwife
consultatio the
1 minute on duty
consultati n and patients
on s
writes and
client data prescribe
on the appropriate Dr.
dispensary medicines Vicente
book and gives 5 P. Yu III
medical minute
advice, s Health
refer Officer
patient to
assigned
midwife on
duty for
issuance of
medicines,
if
hospitalizat
ion is
required,
filled-up 1. For 0-1
referral year old
form to the children:
hospital of
choice. Staff
registers
new
clients.
End of transaction Enters
all data
Expanded Program on Immunization
Schedule of Availability of Service: a. ECCD
PHN/RHM/ TCL.
Monday, Tuesday, Thursday and Friday Card
BHW ECCD
8:00 a.m. 11:00 a.m. Clients 5 volunteer Non
b. Enter
mother minute e
all data at
Who May Avail of the Service: 1 gives s
target
All children must be fully immunized before 1 year old the
client list
Give tetanus immunization to pregnant mothers data
(TCL for 0-
1 y.o.)
What are the Requirements:

How to avail of the service: 2. For old


DURATIO

clients,
CHARGE
PERSON
N OF
ACTVITY

staff enters
CLIENT

FORM
IN-
STEP

FEE

the date of
immunizati
on at their
ACTIVITY

respective
columns in
the ECCD
& TCL.

Staff
assigns
clients
priority
number.
Clients First come 2-5 PHN/RHM/ Non Priori
wait for first minute BHW ty
their served. s volunteer e Num National Tuberculosis Program
number Clients ber Schedule of Availability of Service:
s to be mothers Card Monday, Tuesday, Thursday and Friday
called are told to 8:00 a.m. 11:00 a.m.
for wait for
immuni their Who May Avail of the Service:
zation. numbers to
be called. What are the Requirements:
Staff sees
to it that How to avail of the service:
clients are

DURATION

IN-CHARGE
comfortabl

PERSON
ACTVITY
STEP

CLIENT
e while

OF

FEE

FORM
waiting.

ACTIVITY
Give chief Registratio Admittin Individua
Mother Staff complain n and g Nurse l
puts prepares and data admission 5 Treatmen
child in clients of client minute t Card
comfort position 1 s
1 PHN/RHM Non for
able and gives minute e consultatio
3 position immunizati n, take
assiste on one by vital signs.
d by one after
staff for priority
immuni numbers
zation. are called.
Submits Consultati 10 Dr. Individua
2 herself for on with minute Vicente l
consultati the s P. Yu III Treatmen
End of transaction on attending t Card
physician

3 Request Laborato
for sputum ry
Provides specimen 5 Midwife request
Sputum minute in form
specimen 3-sputum s charge
for specimen
laboratory 2-on the complete
exam spot chemother
apy.
1-Early
morning

Laborato
ry End of transaction
Waits for Fixing 1 hour Microsc Registry
sputum staining opist
4 results and
examinati Securing Medical Certificate
on of Laborato
Schedule of Availability of Service:
slides for ry results
8:00 a.m. 5:00 p.m. Daily
AFB

Treatmen About the Service


t Card Government Agencies and institutions requires
Wait for If + fill up medical or health certificates from certain person/s. This is
result, if treatment ID Card true for those who are applying for a drivers license and
45 Assistan
+, client card, and T people seeking employment. Schools also require students to
goes back patients minute t NTP registry
5 secure a medical certificate before they are allowed to enroll.
to ID. Enter s coordin
Issuance of medical certificates for the following:
admission patients ator
Certification fee for drivers license.
nurse for name in Certification fee for employment and for other
TB DOTS TB
purpose
registry.
Certification fee for enrollment (students)
Certification fee (medical certificates)

Listens to Gives 30 Asst. ITR What are the requirements:


6 health health minute NTP visual Applicants securing for a drivers license
education education s coordin aide Results of drug test
ator Certification fee
For employment and other purposes:
7
Results of blood test (cbc)
Understan Advice the 15 Asst. ITR Results of chest X-ray
ding of the patient to minute NTP Results of urinalysis
therapy come back s coordin Results of drug test
daily for 6 ator Certification fee
months. Medical certificates for students:
For Certification fee
How to avail of the service:
City

DURATION

PERSON IN-
Health

CHARGE
5 Dr.

ACTVITY
Officer or
CLIENT

OF

FORM
STEP

minut Vicente

FEE
the
physician es P. Yu III
on duty City

ACTIVITY
asses Health
4 and Officer
Personne Bituin A.
examines
l instruct Costan
1 Go to City 10 the client
clients to
Health minut Admin. before
pay the
Office es Asst. I signing
required
the
fee
certificat
e form

Pay 5 Bituin A.
require minut Costan
2 fee and es
present Admin. If found
official Asst. I fit, the
Get copy health or 5 Personn
receipts
5 of medical minut el in
medical certificat es charge
certificate e is
Personne
issued to
l in
Registrati the client
charge
on of accompli
clients sh End of transaction
certificat
3 e form
and
refers
client to
City
Health
Officer
News Article:
Lamitan City is awarded the CSC seal of from Atty. Limare and Director Resurreccion P. Pueyo, as
witnessed by members of the city council, city hall
excellence employees, military, police and ARMM officials and other
by Rene V. Carbayas constituents.

Excellent in public servicethis was how the citizens of The Citizens Satisfaction Center Seal of Excellence is an
Lamitan City in Basilan rated their local government in award given by the Civil Service Commission for agencies
adhering to the requirements of the Anti-Red Tape Act of adherence to the requirements of the Anti-Red Tape Act of
2007, which include the drawing up of a citizens charter and
the posting of information of their frontline services in
billboards at the main entrance and other conspicuous
places.

Limare said the award is conferred annually to government


agencies which were subjected to the Report Card Survey
and which have demonstrated public service excellence. He
also disclosed that at least 14 Local Government Units in the
country, including government line

agencies have been chosen to receive the award.

In
his

2007.

Civil Service Assistant Commissioner Atty. Rogelio C. Limare


said that after passing the two stages of the validation
process, the city government of Lamitan in Basilan obtained
a numerical rating of 93.21 with a descriptive rating of
excellent in a survey conducted on September 28-30, 2011.

In a ceremony on Thursday held at Datu Dizal Cultural center


in Lamitan, City Mayor Roderick H. Furigay received the seal
of excellence award and cash reward of some P75,000.00
acceptance speech, Mayor Furigay said that the vision for
Lamitan as a hub for agri-industry and trading with
Feedback and Redress Mechanism
sustainable basic services, better governance, and
Please let us know how we have served you by doing
empowered citizenry is slowly being realized.
of the following;
Today, it is an honor not only for the local government of
Accomplish our feedback form available at the front
Lamitan to be a recipient of this prestigious award but all
Lamiteos regardless of tribe and religious beliefs, he said. desk of the security guard and drop it in the
suggestion box.
Furigay also announced that OIC ARMM Regional Governor
Mujiv Hataman said during his Ulat sa Bayan in Cotabato Send your feedback through e-mail at
city that Lamitan will get some P5 million-worth of projects elgu@yahoo.com or text us at
from the regional government as a reward for the citys cp # 09165591195-09168345310-09176321839
exemplary performance.
Talk to our officer of the day in charge if you are not
He thanked the hard-working employees of the city, saying satisfied with the service, your written/verbal
that finally our efforts are being recognized. Congratulation, complaints shall immediately be acted to by the officer
we did it! (PIA-9 ZBST). of the day.

Thank you for helping us continuously improved our


services.
Feedback Form
(Pananaw o Puna)

Please Let us know how we served you.


You may use this form for compliments, complaints or suggestions

Simply Check the corresponding boxes:

Compliment
Employee(s)/Office concerned: _________________________________

________________________________

Complaint Recommendation(s) Suggestion(s) desired


Action from the office:

____________________________________________________

____________________________________________________
Suggestion
____________________________________________________

____________________________________________________

Courtesy:

1. Is the employee serving you polite, cordial


and attentive?
2. Does she/he smile and greet to make you Yes No
comfortable and at ease?
3. Are the employees ready to serve you?
4. Is the employee not engaging in unofficial
matters like chatting, eating, telephoning while you are waiting
or watching?
5. Is the work area organized, clean and
orderly?
6. Does the employee present a neat and
presentable appearance; proper uniform and I.D.?

__________________________ ___________________________ _________________________ ______________ ___________


Signture over Printed Name Address Contact Number Office/Agency Date