Profile

The origin of APSRTC dates back to June1932, when it was first established as NSR-RTD (Nizam State
Rail & Road Transport Department), a wing of Nizam State Railway in the erstwhile Hyderabad State, with
27 buses and 166 employees. During the past 77 years, it has registered a steady growth from 27 to
17,792 buses with 426 bus stations, 128 Depots and 790 bus shelters.
The Corporation's buses cover 45.57 lakhs KMs. and carry 68.28 lakhs people to their destinations every
day. They connect 14,123 villages to all major towns and cities in A.P which constitutes 95% of Road
Transport. APSRTC operates to City and Mofussil areas. The Corporation's buses also ply to important
towns and cities in the neighboring States of Tamilnadu, Karnataka, Odisha.
The entire network is under the administrative control of 12 Regional Managers in 4
Zones. APSRTC under the present name was established on 11th January 1958 in pursuance of the
Road Transport Corporations Act 1950.

APSRTC AT A GLANCE
I . FORMATION
a) As Department of Nizam State Railway. June 1932.
b) As Department of Hyderabad State Government. 01-11-1951.
c) As A. P. S. R. T. C. 11-01-1958.

II. ENTERED GUINNESS WORLD RECORD FOR OWNING LARGEST FLEET OF

BUSES IN 1999.
III. The Trail blazer on the Road
Andhra Pradesh State Road Transport Corporation has been leading by an example. It has a
number of firsts to its credit in India.

First to nationalize passenger Road Transport Services in the country-1932.

First to introduce long distance night express services.

First to introduce A/C Sleeper, Hi-tech, Metro Liner, Inter-City Services and Metro
Express.

First to introduce Depot computerisation-1986.

First to appoint Safety Commissioner for improving the safety of the passengers.

All the 126 Depots in the State are computerized.

Reservation of tickets on telephone and door delivery of tickets.

IV. SIZE AT INCEPTION (1932).

a) Number of Buses. 27
 b) Number of Employees. 166

c) Capital Investment. (Rs. in Lakhs). 3 .93

Vision

Vision of A.P.S.R.T.C.
APSRTC is committed to provide consistently high quality of services and to continuously improve the
services through a process of teamwork for the utmost satisfaction of the passengers and to attain a
position of pre-eminence in the Bus Transport sector.

Corporate Philosophy
To provide safe, clean, comfortable, punctual and courteous commuter service at an economic
fare.

To provide employee satisfaction in financial and humanistic terms.

To strive towards financial self-reliance in regard to performance and growth.

To attain a position of reputation and respect in the society.

Guiding Principles of APSRTC

To provide efficient, effective, ethical management of the business.

To assist the State administration in attaining good governance.

To treat the customer, i.e. passenger, as a central concern of the Corporation's business and
provide the best possible service.

To explore and exploit technological, financial and managerial opportunities and developments
and render the business cost effective at all times.

To regularly and constantly improve the capabilities of employees for higher productivity.

To focus on service conditions and welfare of the employees and their families consistent with
their worth to the Corporation.

To fulfill its obligation to the State and Central governments by optimizing return on investment.
 To emphasize environmental and community concerns in the form of reducing air and noise
pollution.

To consciously conform to the policy guidelines of the State in its business operations.

To reach a position of pre-eminence in bus transport business.

Key People

Sri . M. Malakondaiah I.P.S. Vice-Chairman & Managing Director

Board of Directors of A.P.S.R.T.C.

1. Sri , M. Malakonadaiah I.P.S Vice Chairman & Managing Director

2 Spl.Chief Secy. to Govt (Transport), TR & B Director

. Department, A.P.Sectretariat, Hyderabad.
3. Principal Secretary to Govt. Labour Employment Director
Training & Factories Dept., A.P.Sectretariat
Hyderabad.

4. Secretariat to Government Finance (W&P) Director

Department, A.P.Sectretariat Hyderabad.

5. FA & CAO, S.C.Railway, Secunderabad. Director

6. Engineer - In- Chief (R&B), State Roads, Director

Erramanzail, Hyderabad.

7. Joint Secretary(T), Ministery of RT & Highway, Director

G.O.I., Room No.323, Parivahan Bhavan, 1, Sansad
Marg, New Delhi - 110001.

8. Executive Deirector (O,MIS & AM), APSRTC, RTC Director

House Vijayawada.

9. Financial Advisor & Chief Accounts Officer, APSRTC, Director

RTC House Vijayawada.

1 Executive Director (E & IT) APSRTC, RTC House Director

0 Vijayawada.

11 Executive Director(A & P), APSRTC, RTC House Director

Vijayawada.

1 Executive Director(HRD & Medical) & Secretary to Director

2 Corporation, APSRTC, RTC House Vijayawada.

AWARDS
Awards of A.P.S.R.T.C.

NATIONAL AWARDS | STATE AWARDS

INTERNATIONAL AWARDS GUINNESS WORLD RECORD

APSRTC enters the Guinness Book of World Records on 31-10-99.

Road Safety Award

The Chartered Institute of Transport with its Head Quarters in Great Britain adjudged APSRTC as the
safest R.T.C and awarded ' Road Safety Award' for 1996-97.

APSRTC has received the Petroleum Conservation
Research Association(PCRA) awards for highest
fuel efficiency for 1995-1996, 1996-97, 1997-1998
and 1998-99. Also APSRTC, is the runner up for
highest KMPL for the year 1999-2000.
APSRTC has received the May Day Award for
the Best Management with outstanding
contribution towards Harmonious Industrial
Relations and Labour welfare for the years
1997, 1998 and 1999.
Sri Ashok Joshi, IAS, Secretary (Road Transport and High Ways, Govt. of India) and president,
ASRTU presented the award for Fuel efficiency, Highest K.M.P.L. (city and Hill Service-
Visakhapatnam) for the year 2002, on 1st July, 2003 at New Delhi to Sri R.P.Singh, IPS, the then Vice
Chairman & Managing Director, APSRTC.
Sri Mishra, Director (MoRT), Sri P.S.Srimali, Director (Technical) of A.S.R.T.U., New Delhi and Sri
M.V.Nagavender Rao, Executive Director (Engg.), APSRTC are also seen in the picture.

Honorable Minister Mr. Saghir Mohammed, presenting award to Mr.R.P.Singh, the then VC&MD.

Mr. R.P.Singh IPS, the then Vice Chairman & Managing Director with the PCRA trophy.
 PCRA Award for fuel Performance being received by Mr.R.P.Singh IPS, the then Vice Chairman &
Managing Director.

Gallery of Awards received by APSRTC.

APSRTC has been receiving the award for fuel conservation from Petroleum Conservation Research
Association of Ministry of Petroleum And Natural Gas, Government of India.

APSRTC received the following awards from National Productivity Council, New Delhi for the
Best Performance:

shield for Fuel Efficiency for the year 1997-98.

HYDERABAD CITY REGION :

"Certificate of Merit Award" for the year 1990-91".

"Second Best Productivity Performance Award" for the year 1996-1997.

Hyderabad city region has received fuel efficiency trophy for the achievement of maximum
improvement in KMPL for city service for the year 1998-99.

VIJAYAWADA CITY REGION :

"Certificate of Merit Award" for the year 1995-96 in the category of Road Transport (Passenger) City
Category.

The National Productivity Council Award presented for Andhra Pradesh State Road Transport
Corporation on Nov 26, 1997 at New Delhi for the second best performance by Vijayawada and
Visakhapatnam city services.

VISAKAPATNAM CITY REGION

"Certificate of Merit Award" for the year 1995-96 in the category of Road Transport (Passenger) City
Category.

National Productivity Council Award presented for Andhra Pradesh Road Transport Corporation on
Nov 26, 1997 at New Delhi for the second best performance by Vijayawada and Visakhapatnam city
services.

Visakhapatnam City region of APSRTC has received fuel effciency award for highest KMPL for city
category for the years 1998-99 & 1999-00 and also maximum improvement in KMPL in city category
for the year 1999-00.

TIRUMALA - TIRUPATHI :

"Certificate of Merit Award" for the year 1996-97 in the category of Road Transport (Passenger) Hill
Category.

ASRTU TROPHY :

APSRTC has received ASRTU Trophy for the year. 1998-99, 1999-00 for the best performance as
detailed below.

ASRTU adjudged Visakhapatnam City services of APSRTC as best in Fuel Efficiency amongst all city
services of Transport Undertakings in India for the year 1997-98 and given award.

Shield for Fuel Efficiency was presented in the category of City Services to APSRTC on 7th April '99
at New Delhi.

APSRTC has received award from Association of State Road Transport Undertakings (ASRTU)
Trophy for operating city buses with best fuel efficiency for every year from 1986-87 to 1996-97.

APSRTC received Road Safety Award from the Transport Development Council, New Delhi for the
year 1987-88.

H.N Thadani Award:

APSRTC has received H.N. Thadani Award from Indian Institute of Industrial Engineering for the year
92-93 for introducing innovative systems in Industrial Engineering Field.
 STATE AWARDS

Rolling Trophy:

APSRTC has received the Rolling Trophy from the Federation of A.P Chambers Of Commerce and
Industries for the year1983-84 for Integral Development.

Future Plans

Future Plans of A.P.S.R.T.C.

Wide Area Networks for Online Passengers Information System

Booking facility through web interface is provided at various Reservation Centers that facilitates ticket
issue on 'Any-where to Any-where basis'. The Online Passenger Reservation System (OPRS) is
implemented at 117 Bus Stations throughout the Corporation with about 6000 services and 1692 ATB
Agents (Paper ticket).
E-Procurement:

This project is to be utilized as per the guidelines received from the Govt. of A.P. This project enables
APSRTC to procure its requirements like automobile spares, general items through the e-procurement
portal that is set up by the GoAP. The personnel involving in e-Procurement activity are notified and they
have to obtain the digital signatures/digital certificates for e-Procurement activity.

E-Auction:

APSRTC has also proposed for pilot implementation of e-auction through M/s. MSTC a Governmental
agency, at two of its Zonal stores viz. Vizianagaram. An agreement has been entered into. Interface
Software is being developed for taking processed information after tendering from the firms portal.

Migration & Integration of IT projects to new technologies:

The legacy systems in APSRTC are as independent islands across 308 locations which are mostly in
Cobol on Linux platform. APSRTC has initiated the process of migration & integration of all its existing IT
projects to latest technologies, duly automating the non-computerized core areas also. For this purpose a
new project, named Centralized integrated Solution (CIS) is launched in the month of April 2012. M/s
TCS is going to implement this project for APSRTC with Oracle EBS R12. Further, the migration to latest
technologies would help APSRTC in:

Overcoming of current systems inability to operate on the latest technology and address the
security issues, which the existing systems could not handle.

Eliminate Redundancy and duplication of the data.

It will also help APSRTC improve its efficiency and quality of data in the following ways:

Data Integrity: Data integrity can be attained within and between all these systems through
centralized data management avoiding duplication of data and enabling data integrity since data
would be maintained at a single site.

Easy Data Management: Centralization would help in easier and cost effective management of
large amount of data.

Sustained Application: Centralized application would ensure control on the existing application by
avoiding multiple versions at different locations. Also any application change will be validated
across all the sites in the organization.

Optimum Manpower utilization: The available man power will be optimally utilized at a central
location, concentrating on the major issues at a single site.

Data Availability: Access to real time information and desired MIS reports can be extracted from
centralized system, providing up-to-date and accurate data for reporting, analysis and decision
making.

Standardization: Standardized formats and forms will be built into the new system for easy user
operations. Codes across systems that are currently not uniform and lead to manual effort would
be standardized after the integrated solution implementation.

Paperless Office: The Corporation also aims at establishing a paperless office.

Business Integration of existing IT Projects in proposed CIS project (Overview)

Proposed Network Solution and Hardware

APSRTC LIVE TRACK
GPS IN TIMS

This proposed to track the vehicles online which enables the following advantages:

1. Punctuality of services can be monitored accurately.

2. Better services can be provided to clientele about arrival timings, availability of seats in the buses
etc.

3. Information can be immediately received during any calamities/accidents.

RFID Readers in TIMs

This is proposed to provide RFID reader in TIMs to obtain the following advantages.

1. Verification of authority and validity of bus passes.

2. Online renewal of bus passes which enables the pass holder to renew the bus passes without
going to any counter.
IT INITIATIVES

IT Initiatives of A.P.S.R.T.C.
APSRTC has been a pioneer in implementation I.T. in the state of Andhra Pradesh.
Implementation and effective use of IT has helped APSRTC in:-

1. Providing better Services to Passengers

2. Reduction of passengers' waiting time at the time of ticketing & issue of bus passes.

3. Effective Managerial Controls.

4. Reduction in waiting time of conductors at the counters.

5. Effective Maintenance Management of Vehicles.

6. Faster communication of information.

7. Better inventory control.

8. Standardization and simplification.

9. Effective Transfer Pricing and better Inter-Unit transactions.

10. Better Service to the Employees in Welfare schemes.

Major Areas of IT Applications

Operations

OLTAS-Online Ticket Accounting System

TIMs - Ticket Issuing Machines
PMS - Personnel Management System
OPRS - Online Passenger Reservation System
PAAS - Pass Automation and Accountal System.
Implemented at Vijayawada, Visakhapatnam.

Maintenance : VEMAS - Vehicle Maintenance & Testing system.

Inventory Management System:

STOINS -Stores Inventory System.
OLIMS - Online Inventory Management System.

Computer Aided Design Systems:

CIVIL- CAD Work Stations.
MIS - Management Information Systems.

Accounts:
PRS - Pay Roll System.
PFAS - PF Accounting System , RM - Cobol -85 with Unix enviroment in House.
FACTIS- Financial Accounting Information System.

Welfare:
SRBS (Staff Retirement Benefit Scheme) FoxBase + under Unix Multiuser environment.
SBT (Staff Benevolent Thrift Fund) SCO - FoxBase + under SCO Unix Multiuser environment.
CCS (Employees' Cooperative Credit & Thrift Society)
HMS (Hospital Management SYSTEMS)

Platforms:
Unix/Linux Operating System , Network systems, DOS/Windows , CAD Work Stations,
Computerized Vehicle Testing Equipment

Software Used : COBOL , Pro *C, FOX BASE, FOX PRO, VISUAL BASIC 5/6, ORACLE 7.X,
Oracle 8g/10g. Oracle Apps and EBS(R-12)

Online Passenger Reservation System :

Booking facility through web interface is provided at various Reservation Centers that
facilitates ticket issue on 'Any-where to Any-where basis'. The Online Passenger Reservation
System (OPRS) is implemented at 117 Bus Stations throughout the Corporation with about
6000 services and 1692 ATB Agents (Paper ticket).
The following features are provided through OPRS project:

Ticket Booking Modes Agents, Bus Stations Counters, e-Ticketing.

1840+ agents spread across AP, Chennai, Shirdi, Goa, Mumbai, Pune, Orissa etc.

Planning to increase the existing agents from 1800 to 5000 by liberalising the rules
imposed on agents by replacing the existing pre-printed tickets with white paper based
tickets and allowing SMS also as a valid travel document.

Various Payment Options like Credit Card, Debit Card and Net Banking for e-Ticketing.

Wait Listing Option for all types of buses First of its kind in STUs across India.

Paper Less Travel Passengers can travel showing the ticket SMS instead of carrying
Hardcopy. This is an APSRTC initiative to encourage the "GO GREEN" concept.
 Connecting to the customers through social media like Facebook/Twitter. Have a
dedicated team to maintain and reply to customer queries.

Live Track and Mobile app.

Benefits to Passengers from OPRS:

Information available on fingertips.

Ability to book tickets sitting at home using Credit/Debit Cards & Net Banking.

Option to Purchase Waitlisted Tickets.

Can book tickets anywhere to anywhere

Ability to pay in cash,credit card, wallet.

Avail Value Added Services like Accommodation and Dinner On Board etc.,

Central Complaint Cell :

Unique one of its kind service in all STUs with a Toll Free number i.e., 0866 2570005.

Established to handle the customer grievances through a centralized system.

Currently Handling 3000+ calls/ 300 live chats, 200 emails per day.

Addressing the Complaints pertaining to the services, behavior of the crew, bus
stations and punctuality of the services.

Plays a key role in arranging the immediate relief to the passengers in case of
breakdown of vehicles.

Addressing passenger grievances related to the credit and debit card transactions.

Enquiries with related to the availability of the services and seats for online ticketing.

Enquiries regarding the usage of the OPRS.

Enquiry about the Boarding Points.

Feedback related to the APSRTC services and other facilities.

Gives customers the freedom to call and get necessary information 24x7.

Corporate office network and Intranet :

Corporate Office Networking: A well established LAN is provided in the Corporate Office
located in RTC House, Vijayawada and is protected with Anti Virus. A paperless office is the
aim of networking. Similarly, this office is connected with major Bus Stations,besides being
connected to all the Zonal and Regional offices and Depots through RTCWAN network.

Ticket Issuing Machines (TIMs) : Ticket Issuing Machines (TIM's) were introduced in APSRTC
in May 2000. The main aim of introducing TIMs is to issue tickets even after completion of
ground booking and to pick up more no. of passengers en-route. Also with a view that the
Management can derive information on various fronts like punctuality analysis, travel patterns
of the public, economic viability of service, saving of stationery and generate MIS reports from
the database. Similarly the crew will be benefited by issuing a single ticket to a group of
passengers, avoiding of ticket punching and S.R. closing, instantaneous remittance of reports.
At present there are 14,500 TIMs are being utilised.

Pass Automation & Accountal System (PAAS) Project: This Project is developed in three tier
architecture using Oracle as back end (database) and Dotnet as front end. 58 types of passes
are being issued through 135 centers across the state. Bus passes are issued from 8.00 A.M. to
8.00 P.M. on week days and 9.00 A.M. to 3.00 P.M. on Sundays and Holidays.

Computer Training: All the 4 Zonal Staff Training Colleges and the Training
Academy,Gannavaram are provided with full fledged computer systems for imparting training
to System supervisors on application software and system administration of operating
systems.

Regional/ Zonal core group supervisors are trained on latest developments and
software maintenance.

Assistant Depot clerks of the depots are trained on the day to day activities to be
carried out on the application software and operating system.

For advanced courses, all the categories who are using computers are trained at
reputed Training Institutes.

VEHICLE TRACKING SYSTEM:

.GPS based Vehicle Tracking Equipment will be installed in the buses identified to be covered
under the Project. The service/route in which each bus is operated will be assigned to each
Vehicle Tracking device.
 The geographical positional coordinates (Latitude and Longitude) are captured by the
Vehicle Tracking equipment and transmitted to the Central Data Center at
predetermined intervals, through GPRS, for which one SIM card will be installed in each
Vehicle Tracking Unit. Based on the route on which the bus travels and its current
position, the estimated time of arrival of the bus at all the subsequent stages will be
calculated by the application which will be installed in the Data Center. This information
will then be sent to the LED/LCD displays concerned, through GPRS for which a SIM
card will be installed in the PIS controller of each LED/LCD display Unit. This
information is then displayed by the Display Unit.

The project is covered in all types of buses.

PROJECTS UNDER PIPE LINE.

Centralised Integrated Solutions: APSRTC initaited the process of migration and Integration of
all the existing IT projects to latest ERP technologies i.e. Oracle Apps, EBS(R-12). APSRTC is
the foremostSTU to take up the task of this kind in Public Transport Undertakings.

Advantages of CIS :

APSRTC can upgrade the existing IT projects to letest technologies including additon
of new areas where computerisation is yet to be achieved.

Avoidance of redundancy and duplication of data being centrally availabe for effective
and efficieint decision making.

Advancement of technologies can also be updated in the organisation alongwith the

organisations of similar business across globe.

The Managers in the Organisation will be exposed to the latest technologies.

Profit/Loss of the Corporation can be viewed in real time standards and the measures
could be taken up effectively.

Accounts reconciliation will take place at one server.

Achievements in Computerization :

All 127 Depots(100%) have been computerized.

All Bus Stations computerized for passenger reservations.

100% computerization of pay rolls and P. F. accounting for all the employees.

Complete on-line inventory management in seven Zonal/one Regional Stores and a Bus
 Body Building Workshop Stores.

Design of bus body designs using CAD workstations.

Design of Civil engineering infrastructure using CAD and STAAD software packages.

Computerized MIS for Depots / Divisions/ Regions/ Corporate office .

Computerized vehicle-testing machine in use to check effectiveness of braking,

steering, lighting and exhaust systems.

All Regional Offices and Depots are connected to RTCWAN and provided with broad
band connections.

Computer controlled platform announcement system and electronic display boards at

Mahatma Gandhi Bus Station, Hyderabad.

Computerized On-line Bus Pass System implemented in Vijayawada and VSP.

Ticket Issuing Machines (TIMs) 18243 Conductors TIms and 8120 Driver Tims
introduced, which includes 25% spares.

Operating 24X7X365 days tollfree Central Call Centre to address the passenger
complaints, grievances etc,.

Computerised 20 dispensaries and Corporate Hospital at Tarnaka which includes OP

module, Pharmacy, Clinical module, Lab, Blood bank, Operation theatre, Radiology and
Maternity ward.

History[edit]
APSRTC was formed on 11 January 1958 as per Road Transport Corporations Act 1950. Earlier, it
was a part of Nizam State Rail and Road Transport Department.[3]

Administration[edit]
The organisation is divided into four zones with twelve Regional Managers. It has a total of 11,154
scheduled buses operating in 44.15 lakh kilometers and has a total of 426 bus stations and 126 bus
depots.[3]

Types of services[edit]
Kadapa-Banglore AMARAVATI Bus at KR Puram

Kakinada-Banglore GARUDA Bus at KR Puram

APSRTC operates various kinds of services such as, "Vennela", "Amaravathi" "Garuda Plus",
"Garuda" and "Indra".[4]

Performance and earnings[edit]

As of February 2016, the organisation has a gross earnings of 30.50 (45 US) per km., with a loss
of -4,650.8 million (US$69 million).[3]

Awards and achievements

It entered Guinness Book of World Records on 31 October 1999, with 22,000 buses making it the
largest bus fleet in the world.[5][6]

Highest KMPL fuel efficiency for the year 2011-12 Mofussil services and Vijayawada (urban
division).[7]

Best Road Safety record for the year 201213.[7]

Andhra Pradesh State Road Transport Corporation has a number of firsts to its credit in India. [3]

First to nationalize passenger Road Transport Services in the country-1932.

First to introduce long distance night express services.

First to introduce A/C Sleeper, Hi-tech, Metro Liner, Inter-City Services and Metro Express.

First to introduce Depot computerisation-1986.

First to appoint Safety Commissioner for improving the safety of the passengers.

All the 126 Depots in the State are computerized.

Reservation of tickets on telephone and door delivery of tickets.