JESSICA TALLEY

9061 Corliss Circle, West Jordan, Utah 84088 | | C: 801-300-9410 | jessicatalley@discover.com

Summary
I manage personnel actions and activities.
I manage business operations and achieve results. Achieves business results through strategic
planning,
establishing and monitoring performance metrics
I am committed to delivering success through effective personnel and workflow management.
I have been a Team Leader who has directed call centers consisting of an average of 19
representatives.
I offer a record of successful job performance and have proven problem solving ability.
I demonstrated skill and ability in communication, building relationships, coaching and
mentoring,
accountability, achievement/results oriented, analytical thinking, visioning, strategic thinking,
decision
making, and business acumen.
I excel at tailoring my interactions with each individual to build trust and rapport quickly through
Servant Leadership.
I am ability to learn/acquire new concepts, processes, and technology.
I directs and oversee coaching and development within my team.
I a team of W@H agents

Highlights
High customer service standards Timekeeping
Employee relations specialist Stays on top of my corrective action
Service solutions expert Holds agents accountable
Call center management experience Build trust/loyalty quickly
Conflict resolution proficiency Personable
Strong problem solving ability I use Speech Analytics to help my agents
understand where they may be struggling with
AHT

Accomplishments
Excellences Winner 2011, AMDP, Internship of TCOE, Westminster Certificate Program and TLDP

Experience
Team Leader, Coach, Account Manger
05/2010 to Current
Discover Financial Services
West Valley City, Utah
Timekeeping, Counseling, Month Ends, Performance Evaluations, Coaching, Motivation, Department
motivation,
team results, personal results, Committees, Customer Service top priority
Sorter
08/2009 to 04/2010
Post Office
Salt Lake City, Utah
Using sorting machines, loading and unloading trucks, organizing mail drops to specific zip codes
Salon Manager
07/2006 to 03/2008
Self Employed
Pahrump, NV
Collect rent, handled upset customers, ordered supplies, and handled walk-in rotation
 Education
Bachelor of Science: Communications
2019
Salt Lake Community Salt Lake City, UT, USA
College
2003
General

Orem, Ut, USA

Cosmetology: Cosmetology
Studies
2002
Bon Losee
Snowflake, AZ, USA
High School Diploma:

Snowflake High School