Quality and Process

Outsourcing

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Quality & Process
Outsourcing
 QPO Positioning

Staff Augmentation Transformation

HIGH

Transformation Outsourcing
Org. Maturity
LOW

Staff Augmentation Transformation

LOW HIGH

Customer Org. Size

 What do we do?
Outsourcing
• Function Outsourcing [PMO, Q&P,
Metrics, Governance, etc.]

• Managed Services/ Factory Based

Model

• Non-Model based Process Improvement End-to-End Projects

• Point Solutions [Project Mentoring,
Transformation
Services Lines

Metrics, Estimation, RM, HM Process

Support (QPM, SPC, Stats)]

• Building & Implementing Enterprise Systems [QMS, OPF, Governance]

• Process Integration & Standardization
• Process Capability & Competency Dev [Knowledge & Skill Transfer]

• Model based Process Improvement End-to-End Projects

• Process Definitions • Process

Staff Aug

• Roles – SQA, SEPG, Metrics Mgr, etc. Sustenance

(CMMI, 6 Sigma,
• Audits
ITIL, etc.)
• Q&P Implementation Support [PDCA] • End-Customer
• Quick Fixes to Process Gaps SQA Support

Start-Ups SMBs Large Very Large/

Customer Sets MNC
 Some Key Customers
Outsourcing
• FGB, UAE
• DB, Worldwide (Pipeline)
• Finnish Govt. - TietoEnator
(Pipeline)

• Cadbury, Worldwide
• TietoEnator, Worldwide
Transformation
Services Lines

• Accenture, Manila
• Oracle, India
• IBM-GS (Corporate)
• Credit Suisse
• DHL
• Intel
• Sarnoff

• i2 Technologies, India • IBM, India

Staff Aug

• Target, India [Qwest,

• OCBC, S’Pore Horizon]
• SPAR Computers, India • Texas
• DB (Germany, Singapore) Instruments,
• GE (Malaysia) India

Start-Ups SMBs Large Very Large/

Customer Sets MNC
 Solution Components
Service Solutions
Line
Outsourcing • Function Outsourcing [PMO, Q&P,
Metrics, Governance, etc.]
• Managed Services/ Factory Based
Model
Transformation • Building & Implementing Enterprise
Systems [QMS, OPF, Governance]
• Process Integration & Standardization
• Process Capability & Competency Dev
[Knowledge & Skill Transfer]
• Point Solutions [Project Mentoring,
Metrics, Estimation, RM, HM Process
Support (QPM, SPC, Stats)]
• Model Based Process Improvement
• Non-Model Based Process
Improvement
Staff • Process Definitions
Augmentation • Roles – SQA, SEPG, Metrics Mgr, etc.
• Audits
• Q&P Implementation Support [PDCA]
• Quick Fixes to Process Gaps
• Process Sustenance (CMMI, 6 Sigma,
ITIL, etc.)
• End-Customer SQA Support
Component
• Engagement and Delivery Model
• Governance Structures and Processes
• Program Management (esp. Tracking, Reporting &
Control Mechanisms)
• Bandwidth (esp. multi-level consultants and role based
resources)
• Infrastructure
• SLA driven contract
• Training/ elearning / QAI I/P
• Appraisal
• Advisory consulting
• Specific skill sets mapping to the outcome - functional/
behavioral/model specific
• Training
• Ready bandwidth
• Reusable PAL, Archives
• Tech support to the initiative
• Plan for success
• Program management
• Advisory consulting
• Assessments
• Skill set as per the scope of support and requirement
• Ready bandwidth/ availability for faster turn around
• Efforts
• Resource management
• Tech support to the individual
 Customer Success Story–Texas Instrument
Factor : Moving up the Value Chain

Other highlights:
- No replacing/ substituting
any QAI consultants
- Excellent feedback on People
Quality
•CMMI Sustenance
- Repeat business & v1.2 Transition
Offerings

support - India –
- Reference customer •CMMI L3 end-to-
1p x 6pm
end
implementation - •International
India – 2p x 12 pm Centers Offshore
Support & CMMI
•QMS •CMMI L3 end-to-
Sustenance
Development end
•SQA/ Internal implementation - (Metrics, PMC, for
TI, India

for CMMI L3 – 1p Milan, Munich,

Audit Resources– International Sites
x 6 pm (Offshore Support) Dallas) – 2p x
1p x 6pm 12pm
– 2p x 12 pm

0 Time Period n
Thank You!
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