Final Body

General Banking Activities and HRM Practice of Janata Bank Limited 1
CHAPATER 1
INTRODUCTION
1.1 Origin of the Report
As per required for the Bachelor of Business Administration Degree, I was required to complete
an internship in a suitable business organization and submit a report on my findings. I had been
selected to work as an Internee in Janata Bank Limited, Savar Corporate Branch for a period of 2
months from April, 2016 to May, 2016. Asish Kumar Sarkar, HR division, Janata Bank Limited
appointed me as an Internee. After discussion and getting consent, I started to work on General
Banking Activities and HRM Practice of Janata Bank Limited.
Without practical exposure, theory can never be fruitful. For this reason, B.B.A program has
been designed in such a way that a student can get practical knowledge. A student needs to go for
practical orientation in some organization where his/her duty is to bear all the some things from
operations and activities of that branch.
This internship report is generated under the supervision of Assistant Professor, Mr. Awal Al
Kabir, Department of Management Studies, Faculty of Business Studies, Jahangirnagar
University.
1.2 Purpose of the study
Janata Bank Limited is a state owned commercial bank and is catering the need of the mass
business people which established in 1971. The chosen topic of my report is General Banking
Activities and Human Resource Management practice of Janata Bank Ltd. We know that
General Banking work for people and HRM is engaged in creating for human resource. So I
think for the study on General Banking Activities and HRM practice of Janata Bank Ltd is one of
the best organization in Bangladesh. The report mainly serve the following two purposes:
To relate the theoretical approaches with the actual existing scenario regarding of HRM
To fulfill the requirement of the BBA program.
1.3 Objective of the study
Everything has an objective. The objective of the study is to gather practical knowledge on
banking system, management and function. This internship gives me a chance to co-ordinate
with the theoretical knowledge and the practical experience and to evaluate General Banking
Activities and Human Resource Management practice of Janata Bank Ltd.
1.3.1 General Objective:
To know about the management system of Janata Bank Limited as a public commercial
Bank, its formation, and its functional and financial aspects.

To have a clear knowledge about all the division and departments of Janata Bank Limited
Savar Corporate Branch.

To achieve the practical knowledge that will be helpful for future life.
To apply theoretical knowledge in the practical field.
To have exposure to the functions of general banking section.
To observe the working environment in commercial banks.
To study existing banker customer relationship.
To be acquainted with the procedures of several schemes of deposits.
To recommend some suggestions based on findings.
To improve corresponding, report writing ability.
1.3.2 Specific Objective

To familiarize the working hours, values and environment of the bank.

To analyze the financing system of the Bank and find out whether the bank needs any
improvement.
1.4 Methodology of the study
This report has been prepared on the basis of experience gathered during the period of internship.
For preparing this report, I have undergone group discussion and interviewed with officers and
clients of the bank. Data regarding the completion of this research are collected from both
primary and secondary sources.
1.4.1 Primary Sources are as follows:-
Appointment with the top officials of the Bank

By interviewing clients of the Bank
1.4.2 Secondary Sources are as follows:-
Internal Sources
Annual report of Janata Bank Limited

Files & Folder
Memos & Circulars
External Sources
Web sites
Periodicals Published by Bangladesh Bank
Study related books and journals
1.5 Scope of Study

Janata Bank Limited is one of the largest Government bank in Bangladesh which is to develop a
balanced & sound economic, social & industrial sector of Bangladesh. As I was intern at Savar
Corporate Branch so the scope of the study is only limited to this branch. This report covers
about Janata Bank Limited especially General Banking and HRM practice. This study provides
insight into General Banking works, HR practice in this bank. This study also examines the
organizational structure, culture, values, and background objectives etc. of the bank While
preparing this report I do not have any limitations, the employees of Savar Corporate Branch was
very helped me a lot and I have used both primary and secondary data which available to me.
1.6 Limitations of the Study
Despite full co-operation from the Bank and Bank's officials, I faced some limitations. The
notable some of these are under
Inexperience on practical work to do so.
It was very difficult to collect the information from various personnel for their job
constraint
As some of the fields of banking are still not covered by our courses, there was difficulty
in understanding some activities.

Another limitation of this report is Bank's policy of not disclosing some data and
information for confidential reason, which could be very much useful

Because of the limitation of information, some assumptions were made. So there may be
some personal mistake in the report.

Omissions and error may be there due to lack of my prior experience in preparing a
professional report like this one; nevertheless, I have tried utmost to avoid mistakes.
There may not have the sufficient data in the branch office.
Three months time is not proper to perfectly represents on this task.

1.7 Data Processing & Analysis
Collected information have then processed & compiled with the aid of MS Word, Excel & other
related computer software. Necessary tables have been prepared on the basis of collected data
and various statistical techniques have been applied to analyses on the basis of classified
information. Detail explanation and analysis have also been incorporated in the report.
CHAPTER-2
LITERATURE REVIEW
2.1 General banking
General banking is the starting point of all the banking operations. It is the department, which
provides day-to-day services to the customers. Every day it receives deposits from the
customers and meets their demand for cash by honoring cheques. It opens new
accounts, remit funds, issues bank drafts and pay orders etc. Since bank is confined to
provide the services every day, general banking is also known as retail banking (Saima,
2013).
A management system describes the set of procedures an organization needs to follow in order to
meet its objectives. In some small organizations, there may not be an official system, just
our way of doing things that is mostly kept in the heads of the staff. But the larger the
organization, the more likely that procedures need to be recorded to ensure everyone is
clear on who does what. This process of systemizing how things are done is known as a
management system (ISO. Org).
Many financial institutions are operating in every country. The bank is a one of the financial
institution. But it differs from other firm because the bank collects money from customer
as a deposit and gives money to customer as a loan. So the bank acts as financial
intermediaries between the depositors and borrowers. Deposits are liabilities to the bank.
Deposit must be maintained by the bank to maximize the profit (Shelagh Heffernan2005).
The bank acts as a debtor and creditor, principal and agent, bailer and bile and mortgagor and
mortgagee between the customer and the bank. Banking liked to do more successful than
others in Worldwide after 1970, banks took action for continuous improvement among
other financial institution. In 1970, the bank of England published their true cost and
profit report for first initiative (Ravid Rogers 1999).
Banks non-financial service includes unit trust, pension fund, stock broking, and insurance and
real estate services. Almost all banks are also active in off balance sheet business to
improve their profitability. (Shelagh Heffernan 2005).
The bank maintains financial statement such as balance sheet and profit and loss account to
measure their financial performance. Main source of bank is a customer deposit. Deposits
are reported on the balance sheet as a liability. These deposits are used by the bank for
investment. This is assets for the bank. The bank capital arises from different between the
total liability and total asset. On the other hand bank increasing their fund by issuing
bonds and equity. (Barbara Casu 2006).
According to the Heffernan (2005) payment system is defined as an intermediate function and
its facilitate transferring claims ownership in banking sector.
Generally some institution such as local authorities and public utilities are receiving a big
amount of money as a regular payment. So this method is selected by these institutions to
receive direct debit from the customer account. (D.P .Whiting 1994)
The current account holders have authority to withdraw money from bank by using cheque. In
recent year bank gives further facilities to current account holder such as interest on the
cleared balance from day to day, provide debit card to withdraw money from ATM, and
possibility to changing fund by switch. Current account has the main different facilities. It
includes the acceptance of deposit, credit provision, and it helps to transferring fund to
third party. (Whiting, 1994).
E banking is concerned as division of general allocation method in retail banking, and its
proposed by all bigger banks. Although e banking in the formation of ATMs and phone
banking isnt a new aspect , and a lot of banks providing this services because of growth
of the internet user , and also a lot of customers use the online banking services.(Barbara
2006).
Herzberg had close links with Maslow and believed in a two-factor theory of motivation. He
argued that there were certain factors that a business could introduce that would
directly motivate employees to work harder (motivators). However there were also
factors that would de-motivate an employee if not present but would not in themselves
actually motivate employees to work harder (hygiene factors), (Rilley 2015).
2.2 Human Resource Management
Human resource management (HRM) is considered a critical organizational resource that helps
an organization sustain its effectiveness. It is one important area that influences a number
of employees' attitudes and behavior such as intent to leave, levels of job satisfaction, and
organizational commitment (Lee & Heard, 2000).
Buck and Watsons (2002) indicated nine important HRM practices such as decentralization,
Compensation, Participation, training, development, employment security, social
interactions, management style, communications, and performance appraisal.

According to Klaus et al. (2003), through better job assignment or work design, employees may
display greater commitment, leading to better job performance. On the basis of the above
literature review, the study consider the following dimensions of HRM practices have
impacts on employees satisfaction towards organization such as recruitment and
selection systems, compensation package, job security, career growth, training and
development, management style, job design and responsibilities, reward and motivation,
and working environment
The motivation and opportunity focused bundles of Human Resource practices positively related
to affective commitment and negatively related to turnover (Gardner et. al., 2007).
Wayne et. al. (1997) suggested that HRM practices that signaled the organization's intentions to
invest in employees (such as developmental experiences and training) produced higher
levels of affective organizational commitment.
HR practices such as pay, benefits and training are negatively related to turnover because they
motivate employees and "lock" them to their jobs (Lazear, 1986; Madrian, 1994; Gruber
& Madrian, 1994).

CHAPTER-3
ORGANIZATIONAL OVERVIEW
3.1 Beginning of Banking in Bangladesh
After independence the Government of Peoples Republic of Bangladesh was formally to cover
the charge of the administration of the territory now constitute Bangladesh. In an attempt to
rehabilitate the war-devastated banking of Bangladesh, the government promulgated a law called
Bangladesh Bank (temporary) order, 1971 (Acting Presidents Order No.2 of 1971). By this
order, the State Bank of Pakistan was declared to be deemed as offices, branches and assets of
Bangladesh Bank. On that date there existed 14 scheduled banks with about 3042 branches all
over the country.
On the 16th December, 1971, there existed the following 12 banks in Bangladesh, namely:-
National Bank of Pakistan

Bank of Bahwalpur Ltd
Premier Bank Ltd.
Habib Bank Ltd.
Commerce Bank Ltd.
United Bank Ltd.
Union Bank Ltd.
Muslim Commercial Bank Ltd.
Standard Bank Ltd.
Australasia Bank Ltd.
Eastern Mercantile Bank Ltd.
Eastern Banking Corporation Ltd
3.2 Nationalization of Banks in Bangladesh

Immediately after the liberation war in 1971, Government of Bangladesh consolidated banks
authority and decided to adopt socialist pattern of society as its goal. Hence in order to
implement the above mentioned state policy; the Government of Bangladesh decides to
nationalize all the banks of the country accordingly on the 26th March, 1972, Bangladesh Banks
(Nationalization) Order, 1972(President order No. 26 of 1972) was promulgated. The
undertakings of existing banks specified in the 1st column of the table below stands transferred
to and vested in, the new banks mentioned in the 2nd column of the said table:
Nationalization of Banks
Existing Bank New Bank

1. National Bank. Sonali Bank.
2. Bank of Bahwalpur Ltd
3. Premier Bank Ltd.
4. Habib Bank Ltd. Agrani Bank
5. Commerce Bank Ltd.
6. United Bank Ltd. Janata Bank.
7. Union Bank Ltd.
8. Muslim Commercial Bank Ltd. Rupali Bank.
9. Standard Bank Ltd.
10. Australasia Bank Ltd.
11. Eastern Mercantile Bank Ltd. Pubali Bank.
12. Eastern Banking Corporation Ltd. Uttara Bank
Table-1 Nationalization of Banks
3.3 An Overview of Janata Bank
Janata Bank Limited to explore the world of progressive Banking in Bangladesh. It is a
state owned commercial bank and is catering the need of the mass business people which
established in 1971. It was corporatized on 15thNovember 2007. Janata Bank was born with a
new concept of purposeful banking sub serving the growing and diversified financial needs of
planned economic development of the country.
Their commitment and the peoples belief in they have given them the edge over others
to earn this trust about the safe keeping of their money in the right kind of banking channel.
Janata Bank Limited, one of the state owned commercial banks in Bangladesh, has an
authorized capital of TK. 20000 million (approx. US$ 283.33 million), paid up capital of TK.
5000.00 million, reserve of TK.10823.01 million and retained surplus TK. 5167.18 million. The
Bank has a total asset of TK. 345233.92 million as on 31st December 2010. Immediately after
the emergence of Bangladesh in 1971, the erstwhile United Bank Limited and Union Bank
Limited were renamed as Janata Bank. On 15th November, 2007 the bank has been corporatized
and renamed as Janata Bank Limited.
Janata Bank Limited operates through 908 branches including 4 overseas branches at
United Arab Emirates.
The Bank employs more than 14151(As on 03.02.2016).
The mission of the bank is to actively participate in the socio- economic development of
the nation by operating a commercially sound banking organization, providing credit to viable
borrowers, efficiently delivered and competitively priced, simultaneously protecting depositors
funds and providing a satisfactory return on equity to the owners.
The Board of Directors is composed of 13 (Thirteen) members headed by a Chairman.
The Directors are representatives from both public and private sectors.
The Bank is headed by the Chief Executive Officer & Managing Director, who is a
reputed banker.
3.4 Company Profile
Features Values
Name Janata Bank Limited
Genesis Janata Bank Limited, the 2nd largest State Owned Commercial Bank
(SCB) in Bangladesh, is playing pivotal role in overall financial activities
of the country. The Bank emerged as Janata Bank by combining the
erstwhile United Bank Limited and Union Bank Limited under the Banks
Nationalization Order (Presidents Order- 26) of 1972 and was
restructured as a limited company in November, 2007. Since inception in
1972 the Bank has commendably contributed to the socio-economic
development of Bangladesh and helped structuring solid financial ground
of the country as well. Janata Bank runs its business with 908 branches
across the country including 4 overseas branches in United Arab Emirates.

Registered Address Janata Bhaban, 110, Motijheel Commercial Area Dhaka - 1000,
Bangladesh.
Legal Status Public Limited Company
Chairman Shaikh Md. Wahid-uz-Zaman
Managing Director & Md. Abdus Salam
CEO
Company Secretary Md. Mosaddake-Ul-Alam
Date of Incorporation 21 May 2007
Authorized Capital BDT 30,000 Million

Paid up Capital BDT 19,140 Million
Face value per share BDT 100 per share
Shareholding Pattern 100% Share owned by the Government of Bangladesh
Number of 14151(As on 03.02.2016)
Employees
Banking license 31 May 2007
obtained from
Bangladesh Bank
Phone 9560000, 9566020, 9556245-49, 9565041-45, 9560027-30
Fax 88-02-9554460, 9553329, 9552078
SWIFT JANB BD DH
Website http://jb.com.bd
E-mail md@janatabank-bd.com
Table-2 Company Profile
3.5 Core Values of Janata Bank Limited
Accountability All employees are responsibility for their actions, decisions, and
policies.
Balance Management Board taking a proactive stand to create and maintain a healthy
work-life balance for workers.

Commitment Every employees are committed to provide great good service, and other
initiatives that impact lives within and outside the organization.
Diversity All employee respecting the diversity and giving the best of composition.
Establishing an employee equity program.
Empowerment They encouraging employees to take initiative and give the best.
Adopting an error-embracing environment to empower employees to lead and make
decisions.
Innovation Everyone take pursuing new creative ideas that have the potential to change
the world.
Integrity Protection and safeguard of national and customer interest acting with honesty
and honor without compromising the truth.
Ownership Taking care of the company and customers as they were ones own.
Safety This organization ensuring the health and safety of employees and going beyond
the legal requirements to provide an accident-free workplace.
Team Work: Open communication, group discussion and interaction among employees to
ensure achieving common goal.
Transparency: Information is to be kept open for all without confidential information.
3.6 Vision
To become the effective largest commercial bank in Bangladesh to support socio-economic
development of the country and to be a leading bank in South Asia.
3.7 Mission
Janata Bank Limited will be an effective commercial bank by maintaining a stable growth
strategy, delivering high quality financial products, providing excellent customer service through
an experienced management team and ensuring good corporate governance in every step of
banking network.
3.8 Slogan
Fig-1 Slogan
3.9 JBL Organogram
Board of
Director
CEO & MD
Company Public
Vigilence
Affairs Relations DMD's
Department
Department Department
GM Divisional GM Head
Office Office
Fig-2 JBL Organogram

3.10 List of Awards at a Glance
ICMAB Best Corporate Award 2014

(ICAB) awarded Janata Bank Limited with the ICAB National Awards for best presented
annual reports in 201

Asian Banking awards 2004.
Asian Banking Awards 2005
Best Bank-Bangladesh Awards: 2006,2007,2008,2009
Business Asia Most Respected Company Awards-2012 given by Business Asia
Award for success in sending foreign remittance through expatriate customers-2014
(ICMAB) recognized the achievements -2011,2012,2014
Citi Bank N.A. recognized Janata Bank Limiteds increasing leadership in the payment
space with 2013 Performance Excellence Awards.

Quality Recognition Award 2009
Asian Banking and Finance Wholesale Banking Awards 2014
Western Union (Worldwide Money Transfer C.) Asia Pacific awarded with Productive
Location Champion 2010 award.
CHAPATER-4
General Banking Activities of Janata Bank Limited
4.1 General Banking

Janata Bank Limited offers all the major banking facilities and services to its customers. The
Bank with its network spreading throughout the country has a unique feature of sloughing back
savings from those places and then investing them into different loan portfolios. General
Banking activities include: Customer Service, Account Opening/Closing, Remittance, Deposit
Department, Account Department, Cash Department etc.
4.2 Account opening
To start the transaction permanently in a Janata Bank registration should be maintained
which is account opening. Md. Ataur Rahaman (Executive officer) is always ready to provide
this type of service By account opening one considered as own and loyal client to the bank.
Therefore it wants to retain this customer for a long time providing superior services. To open an
account some criterion client has to follow which helps to keep information about them to it. To
open account in the Janata Bank they have different account form to registry in different name.
Generally to open any account first of all collecting the form filling account holders name,
father name, mothers name, date of birth, citizenship, religion, present and permanent address
and signature. Introducers approved should be mandatory and filling nominees information like
A/C holder in the form. After this task he or she will be given a photocopy of voter ID card/valid
passport/Nationality Certificate and three copies photographs (two for A/C holder and another
one for nominee). Then officer will check it and give an A/C no. as well deposit book to deposit
money in the A/C no. Then the respective officer inputs data into Easy Banking Software. Then
he prints thanks letter for introducer and A/C holder and sends these letters in respective address
to verifying addresses of introducer & A/C holder. After verifying A/C holders address the
officer issue cheque books to withdraw money.
JBL (Janata Bank) focuses different importance to the different A/C. according to that the
requirement varies.
4.3 Deposit of Janata Bank Ltd.
Current Deposit
Saving Deposit
Special Notice Deposit
Fixed Deposit
Scheme Deposit
4.3.1 Current Deposit Account
Current Deposit account is the most important for the bank. This A/C is opened by business
people who are used to daily transaction for business purposes. People mostly maintain this
A/C to have daily transaction in any time and for security. No interest is paid in Current
Deposit Account due to any time withdraw from the bank and deposit to the bank. To open
this account, there some rules and regulation which is controlled by Bangladesh Bank
(Central Bank) have been maintained by Janata Bank (JBL). Below some criterions are given
to open this A/C.
4.3.1.1 Current Deposit Account (Personnel)
Collect an Account opening form from the Bank.
Fill all the requirements of the form.
Nominee is must be specified.
Photograph is most important for any account two for holder and one for nominee
(Except institutional A/C).
To open this account the most important things is a photocopy of voter ID card/valid
passport//Nationality Certificate issued by local govt. must have to add with the account
opening form and also enclose the form 12 with the account opening form.
4.3.1.2 Current Deposit Account (Sole Proprietorship)
Signature Card.
Photograph 3 or 4 for holder attested by introducer and 2 for nominee of signatories
attested by A/C holder.
Copy of valid Trade License.
TIN Certificate.
18-A permission from Bangladesh Bank (for GSA & Agents only).
4.3.1.3 Current Deposit Account (Partnership)
Signature Card.
Photography of signatories attested by introducer.
Partnership Deed.
Partners letter of authority to open account and authorization for operation.
Copy of valid Trade License.
18-A permission from Bangladesh Bank (for GSA & Agents only).
4.3.1.4 Current Deposit Account (Limited Liability Company)

Signature Card.
Photograph of signatories attested by introducer.
Copy of Memorandum and Articles of Association.
Copy of Certificate of Incorporation and commencement of business.
Copy of Board Resolution to open the account and authorization for operation.
List of Directors and signatories along with addresses.
Latest copy of From XII.
4.3.1.5 Current Deposit Account (Association/Trust/Society)
Signature Card.
Photograph of signatories attested by introducer.
Copy of Resolution of governing body to open the account and authorization for
operation.
Copy of consolation / bylaws/ rules.

Certificate of registration.
List of authorized signatories and members of the governing bodies along with address.
Trust Deed (for Trust account only)
4.3.2 Saving Account
Saving account is quite different from Current A/C. Bank provide interest 5% at present to the
client to maintain deposit in. Here, client cannot withdraw his money any time as his wish.
Some restrictions have to follow to withdraw money per week. People are more interested to
open A/C for sending and receiving money from different source abroad and local as well
getting interest and security. To open it here some rules what should be maintained:
Account Opening Procedure
Collect an Account opening form from the Bank.
Fill all the requirements of the form.
Nominee is must be specified.
Photograph is most important for any account.

The account holder sign of his/her own self in front or the specific bank principle
Officer in the account opening form.
To open this account the most important things is that Passport Photocopy or the Word
Commissioner Certificate must have to add with the account opening form.
4.3.3 Special Notice Deposit
Janata Bank Limited offers interest on customer's special notice deposit (SND) account
and gives facility to withdraw money at any time.
Requirements for opening a Special Notice Deposit Account:

Account Opening Form to be duly filled out and submitted to a chosen branch of Janata
Bank along with three passport sized recent photographs duly attested by an introducer
who must be an account holder of any Branch of Janata Bank.

Minimum maintenance charge is required.
An initial deposit is required for opening of the A/c.
Minimum balance is to be maintained (as instructed) in the A/c.
All required information and papers as per terms mentioned in the Account Opening
Form
Other conditions (if any) are applicable.
4.3.4 Fixed Deposit Receive (FDR)

This product is totally different from the other products current and saving account.
Because in this case rules, regulation and other formalities are much lower. To have a fixed
big amount of money in the bank and it is an agreement for non-withdraw before maturity
period, risk is low. People are more inspired to get huge amount of money after time period
to have high interest. At present, JBL is offering up to 7.50~ 12.00% interest rate for various
time period prefixed by JBL.
Account Opening Procedure
Collecting a form and fill up all the requirements of A/C holder.
Nominee must be mentioned and related information also.
Two copies passport size photograph one for holder one for nominee.
Needed passport or /National ID card or commissioner certificate.
4.3.5 Janata Bank Saving Deposit Scheme (JBSDS)
Monthly saving scheme product brought to the welfare for the customers who call it as a Janata
Bank Saving Deposit Scheme (JBSDS). Who doesnt have the big amount of money to deposit at
a time in the bank but want to get accumulated money with profit after a certain period of time,
for them this opportunity is opened to deposit monthly in the bank. One can open this account
more than one as well as jointly. Minority can open account with guardian. This product has a
variation with different figure starting from 500 to 10,000 for 10 years like this:
4.4 Account Closing
For two reasons, one can be closed. One is by banker and other is by the customer.
By banker: If any customer doesnt maintain any transaction within six years and the A/C
balance becomes lower than the minimum balance, banker has the right to close an A/C.
By customer: If the customer wants to close his A/C, he writes an application to the manager
urging him to close his A/C.
But in practice, normally the customers dont close A/C willingly. At times, customers dont
maintain any transaction for long time. Is this situation at first, the A/C becomes dormant and
ultimately it is closed by the bank.
4.5 Personalized Services
Janata Bank Limited with its wide ranging branch network and skilled personnel provides
prompt and personalized services like issuing:
Demand Draft
Telegraphic Transfer
Mail Transfer
Pay Order
Security Deposit Receipt
Transfer of fund by special arrangement, I) Normal transfer ii) Electronic transfer through
Ready Cash Card
Janata Bank Limited Ghare-Ghare (House to House)
The following branches of Janata Bank Limited will collect Utility Bills (e. g. Electricity,
Telephone, Gas, WASA etc.) from customers through agents for payments against fixed service
charges: (i) Dhanmandi (ii) Gulshan Circle-II Corporate (iii) Satmasjid Road Corporate (iv)
Dhaka College Gate (v) Mirpur Section-10 (vi) Uttara Model Town Corporate and (vii)
Mohammadpur Corporate Branches.
4.6 One Stop Services
Janata Bank Limited, first among the Nationalized Commercial Banks in Bangladesh, has
introduced One Stop Service. The salient features of this system are as under:
A customer can deposit and withdraw money from a single counter.
The system of Token and Scroll has been discontinued.
Customers are getting prompt and personalized services from a single counter.
Verification of signature is easy as the same is stored in the Computer.
4.7 General Credit Line
The main focus of Janata Bank Limited Credit Line/Program is financing business, trade
and industrial activities through an effective delivery system.
Janata Bank Limited offers credit to almost all sectors of commercial activities having
productive purpose.
Janata Bank Limited offers credit to almost all sectors of commercial activities having
productive purpose.
Credit is also offered to 15 (fifteen) thrust sectors, as earmarked by the Government, at a
reduced interest rate to develop frontier industries.
Credit facilities are offered to individuals, businessmen, small and big business houses,
traders, manufactures, corporate bodies, etc.
Loan is provided to the rural people for agricultural production and other off-farm
activities.
Prime customers enjoy prime rate in lending and other services.
Credit facilities are extended as per guide-lines of Bangladesh Bank (Central Bank of
Bangladesh) and operational procedures of the Bank.

4.8 International Banking
Janata Bank Limited has already established a worldwide network and relationship in
international Banking through its 4 (four) overseas branches and 1198 foreign
correspondents.
The Bank has earned an excellent business reputation in handling and funding
international trade particularly in boosting export & import of the country.
The Bank finances exports within the frame-work of the export policy of the country.
It is one of the pioneers in promoting back to back Letter of Credit for the RMG
(Ready Made Garments) sector.
4.9 EXPORT Finance
To boost up country's Export, Janata Bank Limited has been providing different kinds of
assistance to exporters. Some of which are as under:-
Providing Pre-Shipment and Post-Shipment Finance, Export Guarantee and bonding
facility etc.
Concessional rate of interest for exports Finance.
Back to Back L/C under bonded Warehouse facility
Sight & Unasked L/C against Firm Contract for import of raw materials.
Sight L/C under EDF
Exporter's Retention Quota A/C both interest bearing and non-interest bearing.
Export incentive Program.
Banking at Export Processing Zone
Scope for establishment of export oriented industry by 100% foreign investment and by
joint-venture
The sole bank to disburse Government Export Promotion Fund against export of
Computer Software & Data Entry Processing
Undergone to an agreement with Bangladesh Bank to obtain fund from Government EEF
(Equity & Entrepreneurship Fund) to build up entrepreneur's equity service export.
4.10 IMPORT Finance
Through quite a good number of Authorized Dealer Branches and 1198 nos. foreign
correspondents worldwide Janata Bank Limited has been extending full range import and
relevant finance facilities.
Opening of L/C at competitive/ reasonable margin and commission
Interest at concession rate on import finance to the prime customers & interest rebate
facilities.
4.11 Financing IT Sector
The importance of Information Technology and the role it can play in the socio-economic
development of a nation cannot be over emphasized. The world has witnessed a phenomenal
growth in IT over the last two decades, and the countries, which made a conscious decision to
take advantage of such growth, have made unprecedented progress. Today we are living in the
Internet world. To hasten the growth of information Technology and to attract young energetic IT
professional Janata Bank Limited has launched a credit scheme titled "Financing Computer
Software Development & Data Export". The maximum loan amount is TK. 10 million, with debt
to equity ratio being 80: 20. The rate of interest is 11%. But anybody with export market
exposure can get the benefit at 7% interest rate plus 1% service charge. The main feature of this
scheme is to set up industrial based IT projects for development of software for data export and
that too on a very soft term. Janata Bank Limited has issued detailed guidelines for facilitating IT
entrepreneurs.
4.12 Financing of Industries
Janata Bank Limited entrusted with the responsibility of developing industries within the frame
work of Industrial policy of the Government of Bangladesh and credit norms of Bangladesh
Bank as well as by the Investment Board. If the project is managerially, marketing point of view,
technically, commercially and financially viable, then Janata Bank Limited finance the project.
Sponsors/companies having prior experience in the related field are given priority.
4.13 Financing Small and Medium Enterprise (SME)

Janata Bank Limited has been financing Small and Medium Enterprises with a view to
developing a balanced and dynamic industrial sector having a strong base of SMEs throughout
the country.
4.14 Foreign Remittance Services:
Janata Bank Limited has a network of more than 898 domestic branches in Bangladesh covering
whole of the country including the rural areas. Remittance services are available at all branches
and foreign remittances may be sent to any branch by the remitters favoring their beneficiaries.
Remittances are credited to the account of beneficiaries instantly or within shortest possible time.
Janata Bank Limited has correspondent banking relationship with all major banks & exchange
houses located in almost all the countries/cities. Expatriate Bangladeshis may send their hard
earned foreign currencies through those banks & exchange houses or may contact any renowned
banks nearby ( where they reside/work) to send their money to their dear ones in Bangladesh.
"To resolve the foreign remittance related problem/complain/enquiry, Janata Bank Limited has a
'Complain cell' at its Overseas Banking Division, Head Office, Dhaka. All Concerned are
requested to contact at the following address to resolve any problem related to foreign
Remittance." Facilities Offered to the Remitters Commission for issuance of Taka Drafts from
our UAE branches has been reduced and refined from AED 10.00 to AED 4.00 and commission
for issuance of TTs drawn on Bangladesh and payable at any bank branches are re-fixed at AED
12.00 from AED 30.00. Commission for issuances of Taka drafts at UAE branches has been
reduced irrespective of amount. 1% interest above the normal savings deposit rate is offered to
SB accounts receiving foreign remittance.

4.15 Products & Services
Product and services is the main assets of any organization. Janata Bank provides all
commercial banking services to its clients focusing on the national interest and sustainable
growth. The major fields of its activities may be available of Janata Bank Ltd.
Consumer Credit Scheme
Special Deposit Scheme
Monthly Saving Scheme
Saving Insurance Scheme
Credit Card
Retail/Personal Banking
Credit programs
Micro Enterprises & Special Credit
Rural Banking / Credit Program
International Banking
Foreign Remittance and NRB Banking
Western Union Money Transfer
JBL ATM Service
JBL Power Card
4.15.1 Consumer Credit Scheme

Janata Bank Ltd. Consumer Credit Scheme gives clients a great opportunity to buy household
and office items on easy installments. This scheme gives clients the advantage of part
payment to cope with the high price tags of many necessary home and office appliances.
Television, Refrigerator, VCR, Personal Computer, Photocopier, Washing Machine, Furniture,
Microwave Oven, Car, and a number of other expensive items are now within their buying
range. With this scheme JBL makes better living possible for people living on fixed income.
Customers can buy those home and office equipments without over taxing their budget.
4.15.2 Special Deposit
For most of the people on fixed income the opportunity to supplement their monthly earning
is a golden one. And JBL Special Deposit Scheme gives a customer just that. Under this
scheme, customers can deposit money for a term of 5 years. The deposited money is fully
refundable at the expiry of the term. At the same time, during the term period they can enjoy a
monthly profit corresponding to their deposited amount. As for instance, under this scheme a
deposit of TK. 55,000/- gives a monthly income of TK.500/-.
Deposited Amount Monthly Benefit
TK. 55,000/- TK. 500/-
TK. 1,10,000/- TK. 1,000/-
TK. 1,65,000/- TK. 1,500/-
TK. 2,20,000/- TK. 2,000/-

Table-3 Special Deposit
4.15.3 Monthly Savings Scheme
This scheme is specially designed for the benefit of the limited income group members. This
helps to accumulate small monthly savings into a significant sum at the end of the term. So,
after the expiry of the term period the depositor will have a substantial amount to appreciate
on.
A monthly deposit of TK.500/- or TK.1000/- for 5 or 8 years period earns in the end. TK.37,
896 /- or TK.75, 791/- respectively.
Monthly Instalment Return after Return after
5 years 8 years
TK. 500/- TK. 37, 896 TK. 70849/-
TK. 1,000/- TK. 75,791 TK.141697/-
TK. 2000/- TK. 1,51,583 TK. 2,83,570
TK. 3000 TK. 2,27,348 TK. 4,25,091
TK. 4000 TK. 3,03,166 TK. 5,66,788
Table-4 Monthly Savings Scheme
4.15.4 Q-cash
Janata Bank Limited, first among the Nationalized Commercial Banks, has introduced ATM
services. Janata Bank Limited is one of the pioneer members of Shared Q-cash consortium.
Janata Bank Limited offers Debit card and Credit card facilities.
If you have an account with any branch of our Bank, you can be the proud owner of Janata
Bank Limited Debit card and Credit card. If you don't, please open an account with Janata
Bank Limited right now and take the opportunity to be a proud owner of Janata Bank Limited
Q-cash (ATM) Card.
Debit card:
Picture-1 Debit card
Credit card:
Picture-2 Credit card
Presently Janata Bank Limited and other Q-cash Consortium member banks can provide
services to their customers through 4100 ATMs.
Besides the ATMs a card holder can enjoy the facilities of all ATMs of Network Sharing Banks.
i.e. BRAC Bank Limited and Dutch Bangla Bank Limited.

Picture-3 Q-cash (ATM)
Q-cash (ATM) cardholders can use their cards to meet shopping needs through POS terminals
of American Express deployed at important shops, stores and malls.
4.15.5 Retail Banking
In addition to normal savings and current accounts, Janata Bank presents different deposit
schemes for retail clients. As a limited income person you may select one for yourself. The
schemes are Short term deposit, Term deposit, Sanchaya pension scheme and Deposit pension
scheme. The programs offer good terms and conditions.
4.15.6 Rural Banking
The bank extends its loan facility to create employment and achieve economic growth in
rural Bangladesh. It provides loan to farmers, fish and shrimp cultivators, and micro
entrepreneurs. They may have loan for agro equipment and other expenditure related to
production. All the efforts are targeted to employment generation and self-employment. Well, all
these loans are at easy terms.

Almost 80% of our population lives in rural areas. So their economic empowerment is a
must for real and sustainable growth of our economy. So this bank works simultaneously to
create employment and to alleviate poverty.
As the success of a micro credit program depends mainly on intensive supervision, the
bank sometimes provides such credit in collaboration with other agencies. Collaborating GO or
NGO provide supervisors.
4.15.7 Micro Enterprise & Special Credit
Our rural population is badly submerged under poverty. To bring them above the poverty
level Janata Bank has taken up a good number of financing programs. Some of these are:
Small Farmers & Landless Laborers Development project (SFDP)

Swanirvar Credit Scheme
Co-operative Credit for rural poor
Lending through NGOs
Grain Storage Credit
Ghoroa Prokalpa/Family based micro credit
Women Entrepreneur Development Credit
Small Business Development loan Scheme
Further to the above the bank offers some special credit programs. Those are like:
Seed Development Program

Loan for Handicapped/Disabled people
Hybrid cow Rearing Program
Credit for Forestry and Horticulture/Nursery
Flower cultivation
Goat Rearing
So it is clear that Janata Bank tries to help almost all professions of our villages. Thus its
contributing quite substantially in reducing poverty and increasing growth.

4.15.8 JBL ATM Services
ATM means automated teller machine. JBL ATM card give opportunity to their customer that
they can withdraw their money at any time, any days even holidays. By using ATM subscriber
can give various utility bill such as telephone, gas, electricity bills etc. actually ATM card is a
debit card. Janata Bank Ltd. has introduced ATM service to its Customers. The card will enable
to save their valued customers from any kind of predicament in emergency situation and time
consuming formalities. JBL ATM Card will give their distinguished Clients the opportunity to
withdraw cash at any time, even in holidays, 24 hours a day, and 7 days a week. Presently
Janata Bank Limited and other Q-cash Consortium member banks can provide services to their
customers through 4100 ATMs
Charges for ATM card
ATM cardholders have to pay 1000 taka annually and in the case of card lost subscriber also
pay additional 300 taka.
JBL Power Card
It is a prepaid card. No need of any account of JBL branch. Application form available at any
JBL branch and card center. No annual fee for the first year. Renewal fee TK. 200.00 only.
Local card limit 1000at minimum or its multiple. International card limit-US$ 500.00 at
minimum. Refill through any JBL branch. Drawing cash from JBL ATMs free of charge & from
ATMs under Q-Cash network-TK. 10.00 per transaction from other ATM-TK. 100.00. Loading
fee for international card will be charged @1% of the loaded amount. Cash withdraw fee
(abroad) 2% of the cash drawn amount or US $.2.00, whichever is higher. Accepted at all VISA
POS merchants. Cash withdrawal at all ATM booths bearing VISA and Q-Cash logo. (Except
HSBC Bangladesh). Utility bill payment. It is a prepaid card. No need of any account of JBL
branch. Application form available at any JBL branch and card center. No annual fee for the
first year. Renewal fee TK. 200.00 only. Local card limit 1000at minimum or its multiple.
International card limit-US$ 500.00 at minimum. Refill through any JBL branch.
Western Union Money Transfer
Joining with the worlds largest money transfer service Western Union, JBL has introduced
Bangladesh to the faster track of money remittance. Now money transfer between Bangladesh
and any other part of the globe is safer and faster than ever before. This simple transfer system,
being on line eliminates the complex process and makes it easy and convenient for both the
sender and the receiver. Through JBL Western Union Money Transfer Service, your money
will reach its destination within a few minutes.
Saving Insurance Scheme
This is an uncertain World and the threatening silhouettes of future catastrophes are always
looking around. This JBL scheme gives your family protection against the insecurities of the
world. This scheme is the first of its kind in Bangladesh. It combines the benefits of regular
savings and insurance scheme; so, you get the usual rate of interest on the deposited amount
while you enjoy the protection of a comprehensive insurance coverage. Under this scheme, the
beneficiary get equal the deposit in case of natural death of the account holder whereas in the
event of accidental death of the account holder the beneficiary will receive twice the deposit.
As for example, if a customer picks up Easy Class (TK.50, 000/-) he/she will get TK.50, 000/-
for natural death and TK.1, 00,000/- for accidental death apart from his/her deposited amount
and interest.
SWIFT and REUTERS
The Bank has in its use the latest information technology services of SWIFT and REUTERS.
L/C advising, transferring and quick transfers of remittances as well as other financial
correspondences have become very easy & speedy with the installations of SWIFT.
Small credit program for disbursement
JBL has been continuing its small credit program for disbursement of collateral free agricultural
loans among the poor farmers of Barindra area in Rajshahi district for improving their lot.
Alongside banking activities.
Support to foreign investors
Janata Bank Ltd., has now acquired strength and expertise to support the banking needs of the
foreign investors. JBL stepped into a new arena of business and opened its Off Shore Banking
Unit at Mohakhali to serve the wage earners and the foreign investors better than before.
Transparency and accountability

Transparency and accountability of a financial institution is reflected in its Annual Report
containing its Balance Sheet and Profit & Loss Account. In recognition of this, JBL was
awarded Crest in 1999 and 2000, and Certificate of Appreciation in 2001 by the Institute of
Chartered Accountants of Bangladesh.
4.16 Social responsibility
Employment
JBL has been continuously creating new fields of employment every year by way of
expansion of its business activities and branch network in 2007, the bank created employment
for 238 personnels.
Education
Janata Bank Ltd. Foundation was established in 1989 for fulfilling responsibilities for welfare
of the society .It has been running the Janata Bank Ltd. public School and college in
Moghbazar, Dhaka. In 2008, 53 students appeared at the SSC Examination among them 25
students achieved Golden A+ and 32 students appeared at the H.S.C. examination among
them 4 students achieved Golden A+. The bank has been accommodating prospective
graduates recognized universities for completing their internship. JBL also awarded stipend
and scholarship to the brilliant children of the employees of the bank.
Sports & culture
Nation Bank has a tradition of patronizing and sponsoring sports and cultural of the country.
The Janata Bank Ltd. Volleyball league -2007 was arranged under patronization of the
Bank. JBL has been arranging annual picnic for gathering and recreation o its executives,
officers and staff.
Disaster relief
Janata Bank Ltd. always extends its helping hands and stands by the suffering and helpless
people in times of natural calamities. In 2007, Janata Bank Ltd. donated TK. 40.00 Lac to
help the victims of flood, TK. 20.00 Lac for relief operation for landslide victims and TK.
50.00 Lac for Sider victims to the relief fund of the Chief advisor and the Army Chief. The
Bank has also taken a pilot project for post flood agricultural rehabilitation at Sirajgonj. On
10th March 2009 a Payment Order for TK.25.00 Lac has been handed over to the honourable
Prime Minister as donation/financial assistance to the bereaved family members of the
martyred Army Officers killed in the BDR carnage held on 25th February 2009. On 1st April,
2009, JBL donated TK. 24.00 Lac to the honourable Prime Minister to hand over the same to
the family members of the martyred Army Officer which will be paid to 5 (five) families @
TK. 40,000/- per month to each family for 1 year which will continue for 10 years. Thus total
amount of donation will be TK. 2.40 Crore.
Others
JBL always maintain their corporate social responsibility in various ways. JBL always
appreciate various kinds of fair, festival and other gatherings organized by different public or
public sectors
Chapter -5
Human Resource Management of Janata Bank Ltd.
5.1 Concept of Human Resource Management
Human resource management involves all management decisions and practices that directly
affect or influence the people, or human resources, who work for the organization. In modern
years, amplified concentration has been devoted to how organizations manage Human
Resources. This augmented focus comes from the comprehension that an organizations
employees facilitate an organization to attain its goals and the management of these human
resources is vital to an organizations success.
5.2 The objectives of HRM
To create and utilize an able and motivated workforce, to accomplish the basic
organizational goals.
To establish and maintain sound organizational structure and desirable working
relationships among all the members of the organization.

To secure the integration of individual or groups within the organization by co-ordination
of the individual and group goals with those of the organization.

To create facilities and opportunities for individual or group development so as to match
it with the growth of the organization.

To attain an effective utilization of human resources in the achievement of organizational
goals.
To identify and satisfy individual and group needs by providing adequate and equitable
wages, incentives, employee benefits and social security and measures for challenging
work, prestige, recognition, security, status.

To maintain high employees morale and sound human relations by sustaining and
improving the various conditions and facilities.

To strengthen and appreciate the human assets continuously by providing training and
development programs.
To consider and contribute to the minimization of socio-economic evils such as
unemployment, under-employment, inequalities in the distribution of income and wealth
and to improve the welfare of the society by providing employment opportunities to
women and disadvantaged sections of the society.

To provide an opportunity for expression and voice management.
To provide fair, acceptable and efficient leadership.
To provide facilities and conditions of work and creation of favorable atmosphere for
maintaining stability of employment.
5.3 Importance of Human Resource Management
In the modern business world, professionals in the human resources area are essential
elements in the accomplishment of any organization. Their jobs entail a fresh level of
sophistication that is unmatched in human resources management. Not surprisingly, their status
in the organization has also been elevated. Even the name has changed. Although the terms
personnel and human resources management are frequently used interchangeably, it is important
to note that the two connote quite different aspects. Once, a single individual heading the
personal function, today the human resource department head may be a vice president sitting on
executive boards, and participating in the development of the overall organizational strategy.
Human Resource Management refers to the practices and policies one need to carry out the
people or personnel aspects of ones management job. These include:
Conducting job analysis (determining the nature of each employees job)

Planning labor needs and recruiting job candidate.
Selecting job candidates
Orienting and training new employees
Managing wages and salaries (determining how to compensate employees)
Providing incentives and benefits
Appraising performance
Communicating (interviewing, counseling, disciplining)
Training and development
Building employee commitment
5.4 Functions of HRM

Management of human resources consist of several inter-related function. These function are
common to all organization though every organization may broadly be classified into three types.
These are.
Managerial function
Operative function
Procurement Function
5.4.1 Managerial Function
Planning
Organizing
Directing
Controlling
5.4.2 Operative Function
The operative or service functions of human resource management are concerned with specific
activities of procuring, developing, compensating and maintaining an efficient work force.
5.4.3 Procurement Function
It is concerned with securing and employing the right kind and proper number of people required
to accomplish the organizational objectives. It consists of the following activities.
5.4.3.1 Job analysis
It is the process of studying in a job so as to identify the nature and level of human resources
required to perform the job effectively. Job analysis is of two forms:

Job Description
Job Specification
5.4.3.2 Human Resource Planning
It is the process of estimating the present and future manpower requirements of the organization,
preparing inventory of present manpower and formulating action programmers to bridge the gaps
in manpower.
5.4.3.3 Recruitment
It is the process of searching for required human resource and stimulating them to apply for jobs
in the organization.
5.4.3.4 Selection
It implies judging the suitability of different candidates for jobs in the organization and choosing
the most appropriate people.
5.5 Development Function
Human resource development is the process of improving the knowledge, skills, aptitudes and
values of employees so that they can perform the present and future jobs more effectively. This
function compromise the following activities:
Performance and Potential Appraisal
It implies systematic evaluation of employees with respect to their performance on the job
and their potential for development.

Training
Is the process by which employees learn knowledge, skills and attitudes to further
organizational and personal goals.
5.6 Compensation Functions
It refers to providing equitable and fair remuneration to employees for their contribution to the
attainment of organizational objectives. It consists of the following activities:
Job Evaluation
It is the process of determining the relative worth of a job.
Wage and Salary Administration
It implies developing and operating a suitable wage and salary programmer.
Bonus
It involves payment of bonus under the Payment of Bonus Act, 1965 as well as non-
statutory bonus and other incentives.
5.7 Maintenance Function
It is concerned with protecting and promoting and promoting the physical and mental health of
employees for this purpose several types of fringe benefit such as housing, medical aid,
educational facilities, conveyance facilities, etc. are provided to employees. Social security
measures like provident fund, pension, gratuity, maternity benefits, injury/disablement
allowance, group insurance, etc. are also arranged.
5.8 Human Resource Management in Janata Bank Ltd.
In spite of all innovative and scholarly improvements HR remain the absolute most
powerful variable behind the achievement of any association. Janata Bank Limited trust that an
equipped, conferred and completely roused group of HR is the principle main thrust for
performing at the most elevated amount in a savagely focused money related business sector like
Bangladesh.
Accordingly, the Banks strategy is to attract, retain and motivate the most talented and
success driving people. The Bank has developed a detailed HR manual and service rules
covering the recruitment guidelines, promotion criteria, training and other related issues. HR
manual and service rules are reviewed and updated so as to keep it time befitting and upholding
employees stake at the Banks success. The core strength of HRD at Janata Bank Limited is its
transparency and continuous endeavors for achieving the excellence.
5.9 Recruitment and Selection Process of Janata Bank Limited
Recruiting is important because the best- qualified applicants must be found to fill
vacancies. Recruitment is the process of finding and attracting qualified or suitable applicants to
fill vacancies. The methods and procedures used to acquire an understanding about jobs are
called job analysis. There are mainly two sources of recruitment: internal and external.
On the other hand selection is a process of hiring suitable people for job. Right man for
right job is the main goal of selection. The selection process involves many steps such as
preliminary reception of application, interviewing, test, medical test, references and final
decision of hiring.
Based on these two definitions of recruitment and selection SBL also practices a formal
established recruitment and selection procedures
The bank has selected candidates for Direct Recruitment on the basis of total marks
obtained by them in MCQ, Written and Viva Voce test.
All rules and regulations of the Ministry of Public Administration, Govt. of the Peoples
Republic of Bangladesh in respect of quotas (Merit, Son/Daughter of Freedom Fighter and Grand
Son/Daughter of Freedom Fighter, Woman, Tribal, General District and Physically Challenged)
regarding recruitment have been maintained properly.
The appointment letter has been sent to both the present and permanent address of the
selected candidates by registered post.
The supporting certificates submitted by the candidates selected on the quota of
Son/Daughter of Freedom Fighter, Grand Son/Daughter of Freedom Fighter, Tribal, and
Physically Challenged will have to be verified from the concerned
Office/Directorate/Ministry by 30th April, 2013. If any adverse report is received from
the concerned Office/Directorate/Ministry regarding verification of the said certificates
/papers, the appointment of the respective candidates will be cancelled.

After selection of candidates for direct recruitment, some candidates are kept in the
Panel/Waiting List in order of merit for recruitment against the vacant post if any. This
Panel will remain valid till ..2013(Assume date)
Recruitment Chart of JBL:
Fig-3 Recruitment Chart
5.10 Selection Process in Janata Bank Ltd.
Selection is a decision making process. A process is a number of interrelated activities. The
selection process is a series of steps through which applicants pass. For example, a candidate
who fails to qualify for a particular step is not eligible for appearing for the subsequent step.
Result of each step is crucial. Failure of any step disqualifies the candidate from attempting the
next step.
5.11 Training and Development in Janata Bank Ltd.
Every organization needs well-trained people to perform the activities that have to be done. If
current or potential job occupants can meet this requirement, training is not important. At the
time of recruitment employees possess a certain amount of knowledge and skill. As time passes
their knowledge becomes obsolete unless it is updated by proper training. When this is not the
case, it is necessary to raise the skill levels and increase the versatility and adaptability of
employee.
This strategy includes:
Providing staff with training to take on new roles

Providing current staff with development opportunities to prepare them for future
jobs
5.12 Performance Appraisal and Compensation in Janata Bank Ltd.
Although helping others improve their performance is one of the managers most important
tasks, most managers freely admit performance appraisal and improvement coaching gives them
difficulty. Judging an employees performance accurately is not always easy. Often it is even
harder to convey that judgment to the employee in a constructive and painless manner and to
translate feedback on past performance into future improvement. Determining appropriate
compensation is a related task of great importance.
5.13 Promotions, Transfers, Demotions, and Separations in Janata Bank Ltd.

The movement of personnel within an organization- their promotion, transfer, demotion and
separation- is a major aspect of human resource management. The actual decisions about whom
to promote and who to fire can also be among the most difficult, and important, a manager has to
make.
5.14 HR Practice at Savar Corporate Branch, Janata Bank Ltd.
Effective utilization of employees involves allocation of additional authority and responsibility,
as and when they acquire adequate expertise and competence. Secondly, good work of an
employee is to be recognized and rewarded. Thirdly, career development involves vertical
movement of employees. Finally, higher vacancies in the organization are to be filled up
progressively. In Branch level, Establishment Section plays the role of HR. Abdul Malek Khan,
(Officer) in Savar Corporate Branch is charged with this administration. This section prepared-
Monthly salary.
Yearly Budget.
Office order for employees.
Sent regular official statement at PO & Ho in SBL.
Maintain correspondence with PO and HO.
Prepared charges and suspense vouchers.
Maintain leave record register.
Made procedures for PRL.
Stocked office stationary for employees.
Made memorandum for employees.
Prepared festival & incentive bonus.
5.16 Job Circular of Janata Bank Ltd. At online

5.17 Benefits of Employees of Janata Bank Ltd.
An employee of Janata Bank Ltd. gets some benefits form the government
Annual leave
Festival leave and bonus
Sick leave
Maternity leave
Pension
Gratuity
Lunch facility
Housing allowance
House building loan
Promotion and
Rewards
These benefits are discussed in following-

Annual leave
Government provides 10 days casual leave to the employees of Janata Bank Ltd. each
year without public holidays.
Festival leave and bonus
The employees of this bank enjoy two times festival leave and bonus each year equal to
their basic with six days.
Sick leave
Employees get minimum 2.5 months and minimum 4 months sick leave.
Maternity leave
The employees of this bank enjoy 6 months maternity leave continuously.
Pension
The employees of Janata Bank Ltd. Enjoy the pension facilities.Pension depends on
the last basic. It is given after retirement.
Gratuity
Gratuity is provided on the basis of employees will. For example, if any employee
wants to deduct 10% of basic, after his or her retirement will get 10% gratuity with
interest.
Lunch facility
The employees of this bank also enjoy the lunch facility. The government provides TK.
150 per day for lunch to the employee.
Housing allowance
Government provides housing allowance to the employees basis on the place. Such as an
employee who works in any branch of Dhaka he will get 60% housing allowance of
basic, an employee who works in outpost he gets 40% housing allowance, an employee
who works in
districtbranch he or she will get 55 housing allowance of basic and anysubordinate or
lower level employee gets 60% housing allowance form the government.
House building loan
Housing building loan also is provided to the employees. Housingbuilding loan depends
on the time and basic. An employee gets such loan in a specific rate of basic at a lower
interest rate. Employee can take this loan when their need.
Promotion
Promotion is given after three years each. It depends on the banking diploma, computer
literacy and employees performance. By promotion any employee can take higher
position.
Rewards
Rewards is provide basis on the working performance. An employee who performs his
works properly he will get such facility. It is provided to the employees so that they can
perform their job properly.

5.18 Salary Sheet
Fig-4 Salary Sheet

CHAPTER- 6
SWOT Analysis of Janata Bank Ltd.
6.1 Strengths
Anything that a company can do well or anything that is internally favorable to the
company is known as strength of that company. Internal Strengths of Janata Bank Ltd.
are:
Janata Bank Ltd. is the second largest commercial bank of the country. The bank has
wide network having 908 branches in urban & rural areas include outside the country.
The bank has a well-educated and trained workforce.
The bank has sustainability plans as indicated in its approach to diversify its line of
banking business.
Government bank & Government support.
Sound organization showing good relationship. Top management is visionary.
Wide image.
Unlimited trustiness about JBL to rural people.
High commitments for customers.
Qualified and experiences personnel etc.
Co-ordination and co-operation among the staff
Attractive Location
Old Bank so greater reliance to customer

6.2 Weakness
Anything a company does poorly or any resource that a company lacks is called
weakness of that company. Internal weaknesses of the bank are:
Excessive Classified Loans.
Some of the directors are not professional bankers, thus hindering effective decision
making.
Lack of technological resources as well as Internet banking

Lack of knowledge of customer profile
Insufficient focus on quality customer service and mortgage banking
Backwardness in using modern banking technology.
Higher rate of cost of fund.
More dependence to government section & self-finance project in export & import.
Overall expenditures are high.
Insufficiency in commercial export & import.
Absence of service providing mentality
Absence of IT applications.
Somewhat manual based
The bank is so slow modernization.

6.3 Opportunities
Any favorable condition that exists in the external environment is known as opportunity of that
company.
More Experienced & Managerial know-how

Opportunity to expand geographically within Bangladesh.
Customers are looking for good quality and have the willingness to bank with Janata
Bank
Expansion of business by using local branches & foreign subsidiary branches network.
Expansion of interbank foreign exchange business.
Expanding commercial import & export.
Financing to export oriented industries.
Incentives for export of nontraditional industrial products.
High demand of credit.
High demand of small enterprise financing.
High demand of remittance facility.
6.4 Threats
Political instability of the country
Lack of Flexibility to adopt to any change
Continued deregulation and globalization of services.
Increase the competition of the banking sector.
Increase the on line banking.

More number of banks of other banks has commenced business as outlets of western
union.
Tough competition with Govt. Private & Foreign commercial banks.
Defaulting culture of the borrowers.
Unwillingness to work of some of employees.
Undue interference of the Govt.
Low interest rate in export financing imposed by the Govt.
Interfere of Combined Bargaining Agent (CBA)
Some rules and regulations of Bangladesh Bank.

CHAPTER- 7
FINDINGS and RECOMENDATION
Findings
This branch office space is not large as its operation.
Aggression of CBA is a vital problem.

CBA affected the overall performance. High authorities are caught at their revolt.
Main Sources of Income is Foreign Exchange Business. Other business should be
Elaborated. But in my branch there is no Foreign Exchange department.
Service of this bank is not fully modernized.
Sudden changes of government policies are a vital problem.
Maximum branches are not computerized so it effect the efficiency of the employee and
customers are disturbed for delay of service.

Lack of smooth co-ordination.
Service of this branch is not attractive.
Products are not up dated. Schemes rate are very low than Private Banks.
Salary structure is not good. To serve a huge employees, salary is poor which
Demotivates qualified employees.
Corruption exists. From Upper level to lower level SSS, all hanker after money. For
Money, they work many illegal works such as loan sanction without proper documents.
Ensure proper division labor in the desk. Unfortunately, someone works more,
Someone passes time by gossiping.
Development Human Resources which is a must for service organization.
Recommendation
There are some recommendations, if the bank follows the recommendation mentioned bellow, it
will overcome its problem.
Bank must enrich their service like private commercial bank most likely one stop service,
ATM service, ready cash service etc.

Smooth co-ordination should be needed.
Bank needs efficient employees who must be honest. To ensure this proper supervision is
necessary.
The branch need large office space for its vast banking operation.
Bank should open a computer section, it is the demand for modern era.
Activities of CBA should be reduced.
All banking activities should be performed using IT
Bank should neglect the manual based operation
All branches should be well decorated
Staff and officers should speak polite and low voice
Bank should introduce new product
Bank should consider experience, written test and viva examination in cases of promotion
Bank should provide appropriate training
Bank should take motivational effort
To limit interferences of CBA.
The entire department should be well informed regarding their goals and objectives. It is
essential to execute company objectives into individual target.

There must be a clear allocation of responsibilities authority and accountability.
The bank should introduce more promotional activities.
Development of Human Resources.
Guarantee the correct correspondence framework.

CHAPTER- 8
CONCLUSION
Janata Bank Ltd. is the second largest state owned commercial bank in Bangladesh. Janata Bank
was born with a new concept of purposeful banking sub serving the growing and diversified
financial needs of planned economic development of the country. To become the effective largest
commercial bank in Bangladesh to support socio-economic development of the country and to be
a leading bank in South Asia. The bank is playing an important role in the socioeconomic
development through the development of industrial sector. The bank provides all the
conventional banking service as well as some specialized financing activities to the economy
period.
Finally I can say if the bank controls its expenses and takes proper steps to overcome its
limitation, it will become a first rows bank of Bangladesh. So in conclusion it can be said that
every organization has its positives as well as negatives and in case of Janata Bank Ltd. existence
of the later one is less than the earlier one and as the management is determine to reach the pick
of success it seems that in near future the negatives will be eliminated. New things are innovative
by its management and if the new generation should be enter into employer then the bank should
success in long run.

Reference
Samia Afrin, 2013. General Banking Activities of Southeast Bank Limited. From Website:
http://www.iso.org/iso/home/standards/management-standards.htm
Kelloway, E.K and Barling J. 2010. Leadership Development As An Intervention In
Occupational Health Psychology. Work and Stress, 24 (3), 260-279.
Sarah A. Tackettart, CPQA, 1991. The Quality Council: A Catalyst for Improvement.
Volume 13, Issues 5. Pages 30-36, September-October.
Hezbergs Motivation Theory. From Website: kscbusinessstudies.wikispaces.com
Hamel 2013. Decision Making Tools. From: http://smallbusiness.chron.com/strategic-
decision-making-23782.html.
Deepak Kukrejal, 2013. Strategic Planning: A Roadmap to Success. From:
http://ivebusiness journal.com/publication/strategic planning.
Engel, J.F.R.D. Blackwell, et, al. 1995. Consumer Behavior. Forth Worth, Dryden Press.
Adams, J.S. (1965). Inequity in social exchange. In Berkowitz, L. (ed.). Advances in
experimental social psychology. New York: Academic press, pp.267-299.
Beardwell, I., Holden, L., Claydon, T. (2004). Human Resource Management a Contemporary
Approach. 4th (edn.), Harlow: Prentice Hall.

Becker, G.S. (1993). Human capital: a theoretical and empirical analysis, with special Beer, M.,
Spector, B., Lawrence, P., Mills, D. and Walton, R. (1984).
A Conceptual View of HRM in Managing Human Assets. FreePress, New York.
Bernardin, H.J., Russel, J.E. (1993). Human Resource Management: An Experiential Approach.
Singapore: McGraw-Hill, Inc.
Buck, J.M., Watson, J.L. (2002). Retaining staff employees: The relationship between Human
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Delhi: Prentice-Hall of India Pvt. Ltd.
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http://www.bookboon.com. Accessed on 23/11/2009

Bibliography
Books, Periodicals & Annual Report
Annual Report(2014) of Janata Bank Limited

Annual Report(2015) of Janata Bank Limited
Bangladesh Bank Guideline for General Banking
Circulars of Janata Bank Limited
Website
www.janatabank-bd.com
Appendix
Job Circular
Financial Statement

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General Banking Activities and HRM Practice of Janata Bank Limited 1

Banking Activities and HRM Practice of Janata Bank Limited.

operations and activities of that branch.

Kabir, Department of Management Studies, Faculty of Business Studies, Jahangirnagar

1.2 Purpose of the study

1.3 Objective of the study

Activities and Human Resource Management practice of Janata Bank Ltd.

1.3.1 General Objective:

Bank, its formation, and its functional and financial aspects.

Savar Corporate Branch.

1.3.2 Specific Objective

To familiarize the working hours, values and environment of the bank.

1.4 Methodology of the study

primary and secondary sources.

1.4.1 Primary Sources are as follows:-

Appointment with the top officials of the Bank

1.4.2 Secondary Sources are as follows:-

Annual report of Janata Bank Limited

1.5 Scope of Study

1.6 Limitations of the Study

notable some of these are under

Inexperience on practical work to do so.

in understanding some activities.

information for confidential reason, which could be very much useful

some personal mistake in the report.

Three months time is not proper to perfectly represents on this task.

1.7 Data Processing & Analysis

management system (ISO. Org).

profit report for first initiative (Ravid Rogers 1999).

improve their profitability. (Shelagh Heffernan 2005).

bonds and equity. (Barbara Casu 2006).

its facilitate transferring claims ownership in banking sector.

amount of money as a regular payment. So this method is selected by these institutions to

third party. (Whiting, 1994).

actually motivate employees to work harder (hygiene factors), (Rilley 2015).

2.2 Human Resource Management

organizational commitment (Lee & Heard, 2000).

Compensation, Participation, training, development, employment security, social

interactions, management style, communications, and performance appraisal.

impacts on employees satisfaction towards organization such as recruitment and

and working environment

invest in employees (such as developmental experiences and training) produced higher

levels of affective organizational commitment.

& Madrian, 1994).

3.1 Beginning of Banking in Bangladesh

over the country.

National Bank of Pakistan

3.2 Nationalization of Banks in Bangladesh

(Nationalization) Order, 1972(President order No. 26 of 1972) was promulgated. The

Existing Bank New Bank

Table-1 Nationalization of Banks

3.3 An Overview of Janata Bank

Janata Bank Limited to explore the world of progressive Banking in Bangladesh. It is a

planned economic development of the country.

and renamed as Janata Bank Limited.

United Arab Emirates.

The Bank employs more than 14151(As on 03.02.2016).

borrowers, efficiently delivered and competitively priced, simultaneously protecting depositors

funds and providing a satisfactory return on equity to the owners.

The Board of Directors is composed of 13 (Thirteen) members headed by a Chairman.

3.4 Company Profile

(SCB) in Bangladesh, is playing pivotal role in overall financial activities

of the country. The Bank emerged as Janata Bank by combining the