PCP 1 (Chapter 1 & 2)

Names of chapters
Business Communication,
Chapter 1 Management and Success

Public Speaking and making

Chapter 2 Presentations

PCP 2 (Chapter 3, 4 & 5)

Names of chapters
Chapter 3 Listening

Chapter 4 Persuasive Communication

Chapter 5 Nonverbal Communication

PCP 3 (Chapter 7 & 8)

Names of Chapters
Planning Written and Spoken
Chapter 7 Messages

Chapter 8 Revising Written Messages

 PCP 4 (Chapter ( 9 & 10)
Names of Chapters
Chapter 9 Effective Writing

Chapter 10 Business Documents

PCP 5 (Chapter 11 & 12)

Names of Chapters
Chapter 11 Web Writing

Chapter 12 Researching Jobs

PCP 6 (Chapter 13, 14 & 15)

Names of Chapters

Chapter 13 Resumes

Chapter 14 Job Application Letters

Job Interviews, Follow up letters
Chapter 15 and Job Offers
& 2)
Name of Topics

The Communication Process

Barriers in
CommunicationCommunication
Adapting your message to your
audience
Steps for creating effective
Business Presentations
Preparing Presentation
Choosing the right medium and
supporting aids
Speaking Skills
Special Presentation Situations

& 5)
Name of Topics
Types of Listening
Barriers to Effective Listening
Becoming Effective Listeners
Persuasive Strategies
Use the inductive approach
Functions of Non verbal
communication
Types of Non verbal
Communication
Non verbal Communication and
Culture

& 8)
Name of Topics
Determining the Purpose and Type
of Message
Envision the audience
Choose a channel and medium
Organize the message
Prepare the first Draft
Use systematic procedures for
Revising
Check the content to ensure
Ethical Communication
Improve readability
Project a Positive, Tactful Tone
& 10)
Name of Topics
Good News Message
Developing a Bad News Message
Delivering Constructive Critism
Persuasive Requests
Characteristics of Reports
The Problem Solving Process

& 12)
Name of Topics
Electronic Mail Messages
Effective Use of Email
Preparing for the Job Search
Identifying potential creer
opportunities

4 & 15)
Name of Topics

Basics and Relevance of Resume

Guidelines for Effective Resumes

Composing Application Messages

Types of Employment Interviews

Preparing for an Effective Interview