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Nama: Arinda Eka Sari

NIM: 5130211230
Kelas: S1 Manajemen D

Alamat Link:
https://docs.google.com/forms/d/1EuNhocG5Y8T1glg4fJ9pw0ZbnfjlFsdcJO8dtvUeCWg/vie
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1. Reliability

Reliability Statistics

Cronbach's
Alpha Based on
Cronbach's Standardized
Alpha Items N of Items

.787 .797 4

Item Statistics

Mean Std. Deviation N

Kepuasan 3.15 .933 20

Kualitas Pelayanan 2.85 .587 20

Keamanan 2.80 .768 20

Kelengkapan Produk 3.00 .649 20

Inter-Item Covariance Matrix

Kualitas Kelengkapan
Kepuasan Pelayanan Keamanan Produk

Kepuasan .871 .339 .295 .421

Kualitas Pelayanan .339 .345 .232 .158

Keamanan .295 .232 .589 .158

Kelengkapan Produk .421 .158 .158 .421


Item-Total Statistics

Cronbach's
Scale Mean if Scale Variance if Corrected Item- Squared Multiple Alpha if Item
Item Deleted Item Deleted Total Correlation Correlation Deleted

Kepuasan 8.65 2.450 .722 .618 .670

Kualitas Pelayanan 8.95 3.629 .652 .466 .722

Keamanan 9.00 3.474 .478 .281 .793

Kelengkapan Produk 8.80 3.537 .604 .486 .734

2. Correlation

Correlations

Kualitas Kelengkapan
Kepuasan Pelayanan Keamanan Produk

Kepuasan Pearson Correlation 1 .619** .411 .695**

Sig. (2-tailed) .004 .072 .001

N 20 20 20 20

Kualitas Pelayanan Pearson Correlation .619** 1 .514* .414

Sig. (2-tailed) .004 .021 .069

N 20 20 20 20

Keamanan Pearson Correlation .411 .514* 1 .317

Sig. (2-tailed) .072 .021 .173

N 20 20 20 20

Kelengkapan Produk Pearson Correlation .695** .414 .317 1

Sig. (2-tailed) .001 .069 .173

N 20 20 20 20

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).


3. Regression

Descriptive Statistics

Mean Std. Deviation N

Kepuasan 3.15 .933 20

Kualitas Pelayanan 2.85 .587 20

Keamanan 2.80 .768 20

Kelengkapan Produk 3.00 .649 20

Correlations

Kualitas Kelengkapan
Kepuasan Pelayanan Keamanan Produk

Pearson Correlation Kepuasan 1.000 .619 .411 .695

Kualitas Pelayanan .619 1.000 .514 .414

Keamanan .411 .514 1.000 .317

Kelengkapan Produk .695 .414 .317 1.000

Sig. (1-tailed) Kepuasan . .002 .036 .000

Kualitas Pelayanan .002 . .010 .035

Keamanan .036 .010 . .087

Kelengkapan Produk .000 .035 .087 .

N Kepuasan 20 20 20 20

Kualitas Pelayanan 20 20 20 20

Keamanan 20 20 20 20

Kelengkapan Produk 20 20 20 20

Variables Entered/Removedb

Variables Variables
Model Entered Removed Method

1 Kelengkapan
Produk,
Keamanan, . Enter
Kualitas
Pelayanana

a. All requested variables entered.

b. Dependent Variable: Kepuasan


Model Summaryb

Adjusted R Std. Error of the


Model R R Square Square Estimate Durbin-Watson

1 .786a .618 .546 .629 1.888

a. Predictors: (Constant), Kelengkapan Produk, Keamanan, Kualitas Pelayanan

b. Dependent Variable: Kepuasan

ANOVAb

Model Sum of Squares df Mean Square F Sig.

1 Regression 10.227 3 3.409 8.626 .001a

Residual 6.323 16 .395

Total 16.550 19

a. Predictors: (Constant), Kelengkapan Produk, Keamanan, Kualitas Pelayanan

b. Dependent Variable: Kepuasan

Coefficientsa

Standardized
Unstandardized Coefficients Coefficients

Model B Std. Error Beta t Sig.

1 (Constant) -.987 .837 -1.180 .255

Kualitas Pelayanan .597 .301 .376 1.984 .065

Keamanan .064 .221 .053 .289 .776

Kelengkapan Produk .752 .246 .523 3.052 .008

a. Dependent Variable: Kepuasan

Residuals Statisticsa

Minimum Maximum Mean Std. Deviation N

Predicted Value 1.18 4.07 3.15 .734 20

Residual -1.252 .811 .000 .577 20

Std. Predicted Value -2.688 1.252 .000 1.000 20

Std. Residual -1.992 1.291 .000 .918 20

a. Dependent Variable: Kepuasan