DATE: 13/04/2017

To,
The Director
Birla Institute Of Technology
Extension Centre Patna
Near B.V college
Patna,Bihar-80014

Sub: Participation in Housekeeping and Other Services.

Dear Sir,

This has reference to our discussion we take this privilege to submit USS details, para wise
of our capabilities, qualifications for fulfilling the various desires.

1. Overview of our Company:

USS Is Total Facility Provider Company.

USS has presence in Over Bihar State.

SIS has a network of 220 Branches and 16 Regional Offices for rendering quality services to
our esteemed Customers.

SIS has 8000 esteemed Customers.

SIS has an employee base of 73226 for whom PF was deposited during the year FY1415 as
supported by our annual return.

SIS has a premier position in India and is having reach experience in these field

1 IGIMS( Kharagpur & Kanpur) Since 2000

2 AIIMS (Delhi,Patna ,Raipur & Odisha) AIIMS is a premium institution in the field of Medical
3 CMC Vellore : In the Financial Year 1314 & Financial Year1415 and till date
4 BIT : Patna :- Till date
5 Chandragupta Institute of Management Patna ,Bihar :- Till Date
6 Four NIT in India.

SIS is single Security agency in the industry to have PSARA License in 24 State in India
Which itself is USP for the Company.
SIS has been appreciated by Service Tax Department Government of India for 100 %
Compliant Company.

SIS has its registered office in Bihar hence statutory payments relating to Provident Fund
and Income Tax are all deposited in Bihar.

SIS is run by a highly qualified & professional Board of Directors. The details of the Directors
are attached as.

SIS has the best quality security training in the country.

2. Quality of personnel

SIS has the best quality manpower due its stringent recruitment norms and its training
quality.

3. Best infrastructure for training

SIS has 16 Training establishments spread out over the country. Their locations and
capacity is given.

Graduate Trainee Officers & Fire Officers are trained in our premium academies located
at.

All academies are fully residential having barrack & messing facilities for the personnel
and are also having lecture rooms, library, training aids like computers, slide projectors,
charts and study material.

The training facilities are regularly inspected by IGNOU.

4. Customers of SIS

The list of Customers to whom we provide service is the best proof of our quality. We are
giving below brief details of some of our important Customers below:

Our few Customers in Bihar

We have extensive experience of working in Power sector. Some of the challenging
assignments handled by us are:
AIIMS, PATNA DELHI,BHUBNESHWAR & RAIPUR : With Monthly Billing of Rs 1.60
Cr/Month
Tata Steel ( Jamadaba & Sigwa) with Monthly Billing of Rs 35 Lakh /Month
BIT
IIT
COMMERCIAL TAX : KARAMNASHA,JALALPUR (Gopalganj),RAJAULI ,DALKOLA
Bihar Transport Department
P & M Mall
UB Groupe : Mokama
Bata India Ltd

Our major Customers in the Public Sector

 SIS provides quality services to an esteemed list of Public Sector Customers.

Brief details of major Public Sector Clients is given below:

S.No Name of the client Location Nature of Services

1. Archeological Survey of India Pan India Guarding all the monuments like
Red Fort ,Qutub Minar,Mumtaj
Mahal,Jantar & Mantar,Agra
Fort,Fatehpur Sikri ,Tipusultan
Place,Khajuraho Temple
2. Reserve Bank of India Patna Guarding Its Colony
3. State Bank of India Bihar & Jharkhand
Guarding ATMS
4. IFFCO Orissa Guarding its fertilizer plant in
Paradeep.
5 NABARD Patna Patna Guarding its Residential colony
6 JNU New Delhi Guarding all academic and
residential building
7. IIT Kharagpur Guarding all academic and
residential building
8. BIT Patna Patna Guarding academic building and
Residential Building
9. COMFED Bihar Bihar Guarding all its Administrative and
Biharsheriff Factory

4. Our clientele: SIS caters to the needs of over . corporate customers from different
industrial segments and geographical territories across India. Our list of satisfied customers
includes organizations like TATA Group, Aditya Birla Group, State Bank of India, Coca Cola,
American Express, Reliance Anil Dhirubhai Ambani Group, Bharti Airtel, Vedanta Group,
ICICI Bank, Essar Group, Adani Group, ACC Cements, Hyundai Motors, DLF Malls, and
Oberoi Hotels amongst others.

5. Our presence: In order to maintain highest level of customers satisfaction, client

interaction, close supervision and minimum TAT, SIS has setup a network of offices across
450 districts in 28 States and UTs in India. SIS Group currently has 75 branches and 13
Regional offices Pan India. SIS Group corporate center is at New Delhi.

6. Our recruitment, training and certification process: We recruit manpower at 75

recruitment centers, across the country. We have stringent recruitment norms based on
required physical, verbal, written and medical criteria. Antecedents verification is a part of
the recruitment process. SIS is the only company with sixteen fully equipped residential
training facilities located at Dehradun (Uttaranchal), Garhwa (Bihar), Bangalore (Karnataka),
Cuttack (Orissa), Lucknow (Uttar Pradesh), Bikaner, Jodhpur, Bharatpur, Udaipur, Pune,
Chennai, Hyderabad, Gurgaon & Chandigarh. Each training academy, on an average recruits
and trains 100 guards per month. This facilitates us to get a perfect combination of people
from different regions, most importantly, Indira Gandhi National Open University and receive
accredited certification on successful completion of their training programme.

7. Supervision & Inspection: SIS is having different steps in order to ensure service
excellence being provided to its esteemed customers which are as under
 (a ) Daily Operational Rota: SIS Branch Head prepare Daily Operational Rota through
it they assign task and brief them about point to be checked for their designated units to AM
(Operation),Area officer and Unit Commander

(b) Khairiate Report : Khairiate report from the units is an important feedback to all
branch head for improvement of Service .Branch head/Control Room take daily Kairiate
report from all the unit commander in the specify format .Branch head take action on the
same on the point given by unit commander.

(c) Unit Inspection: SIS Branch Manager/Manager Operation carry out unit inspection all
the units having deployment of more than 10 security personnel once in a month. During
the inspection operation, inspection, turn out, level of training and barrack to include living
condition .

(d) Monthly Branch Report : To enable regional head to monitor business operations
branch head report to regional office on the business conduction. Regional Head analyze
operation of each branch and ensure corrective measures

(e) Client Co-ordination Report: SIS is having standard format of Client Coordination in
which Branch Head, Manager (Operation),Area Officer and Unit Commander suppose to take
feedback regarding quality of service being rendered to the customer same report goes to
regional office for the customer wise analysis and implementation of corrective action.

8. SIS IGNOU Collaboration: SIS & IGNOU joined hands together on .

For the running two courses 1 Post Graduate diploma in Security
Operation 2 PG diploma in Fire & Disaster Management which is a single
company running such courses in the industry. Indira Gandhi National Open
University & SIS has trained .. Nos. of security personnel in .years.

Curriculum of the Training

Module
Module Title
No.
1 Basic of Security,
2 Drill , Fire & Saftey,First Aid
3 Health Care & Personal Hygiene
4 Communication- Written and Oral ,
{English alphabets and Arabic numerals as normally encountered
in the identification documents, arms license, travel documents
and security inspection sheet}
5 Security Equipment & Gadgets (handling and operation of non-
prohibited weapons CCTV, Access Control, Fire & Smoke Alarms)
{Identification of improvised explosive devices, and firearms,
Identification of different types of arms in use in public and
police } etc.

We would like to invite your quality assurance team to visit our nearest training centre to
assess our quality of training and quality of our security personnel.
Details of our Recruitment Norms, training Syllabus and training centre available with us is
attached as Annexure-VI

7. Offering Value for money services : For any reputed organization like yours, it is
essential to comply with all statutory obligations. You will be glad to know that in over 30
years of service, there is not even a single case of non-compliance of statutory norms like
Minimum wage, PF, ESI, gratuity etc against SIS.

8. Statutory Registration: We are complying all statutory regulations. Our registration

under various acts is given below:-

[a] Registration under ESI Act Registration no./Code

Act (copy enclosed) P/42-6423

[b] Registration under EPF Act (Copy attached) BR/5020

[c] PAN No. AAECS3538A

[d] Incorporation Certificate (Copy attached) 03-02083

(e) Reg. under Shop and Establishment Act (Attached) PT-34069

(f) Reg. under Group Gratuity Policy GGCA249150

(g) ISO 9001:2008 Certification No. 44100114372-E3

7. Quality control: SIS is ISO 9001:2008 certified company having guideline to

assess the quality of our service being rendered to our valuable customers by the proper
client coordination in the design format monthly at Branch Level and quarterly at the
Reginal Level .We are having 124 trained Quality Assurance Manager in the company to
cheak deviation and implementing corrective measure as and when required

8 Emergency Services: SIS will support in any emergency services at short notice of 48
Hrs as we are having expertise as under:

Tata Motors Singur: We had deployed 300 security personnel at the short notice of 48 hrs
in the very adverse situation like agitation of one lakh local people who were politically
influence.

BIHAR PUL NIRMAN NIGAM: We had deployed 40 security personnel at the short notice of 4
Hrs.

9 Multi-location Deployment in Bihar: We are having experience of Multi-Location

deployment Pan India

State Bank of India: We have deployed security personnel at all the State Bank of India
ATMS.
Idea Cellular Limited :We have deployed Security Guard to all the tower of Idea Cellular
which are scattered in all Bihar.

Should there be any other clarification, please call :

[a] Mr. Arpit raj , Assistant Manager(Sales), S.I.S. (India) Limited

Thanking and assuring you of our best services,

Yours faithfully,
For S.I.S. (India) Limited

Arpit Raj
Asst. Manager
SIS (India) Limited
Patna, Bihar
Phone-9934442211