David M.

Harris
Bartlett, IL 60103
Email: dmh7853@gmail.com | M: (630) 940-7264; H: 630.823.7116
LinkedIn Profile: https://www.linkedin.com/in/david-harris-60103/

PROFESSIONAL SUMMARY
Project/Delivery Manager: Leads teams across broad technical, financial and business disciplines;
directed global rollouts of new software and systems and platforms for clients in multiple verticals.
Managed multi-discipline matrix organization which included Deployment Managers, Developers,
Operations and Senior Consultants/Engineers.

Sr. Consultant: Plans network installations by studying technical specifications; preparing diagrams;
establishes voice and data networks by architecting solutions and establishing interfaces and
integrations; verifies service by testing and re-engineering circuits, equipment, identifying and
correcting problems, conferring with engineers and stakeholders. Documents network by recording
configuration diagrams and functional specifications; updating documentation. Maintains customer
rapport by listening to and resolving concerns; answering questions.

Systems Engineering Manager: Provide technical direction and business guidance to the regional sales
team. Drive revenue through account planning, and resource planning and allocation. Proactively
develop and maintain a team of high-performing SEs and continually seek innovative methods for
improving team performance. Help meet regional revenue goals by driving innovative technical
programs and overseeing day to day account-level activities. Create a territory plan by compiling SE
feedback and own knowledge of local market demand.

Systems/Sales Engineer: Partnered with Sales Account Managers in a pre-sales technical role,
showcasing Cisco solutions and products. Collaborated with customers and partners in designing
transformative, business impacting solutions in your assigned geography.

SKILLS
Environments: Windows 8/ 7/2007/2003/2000/NT/98/95;
Applications: MS Office: Excel; Cisco Jabber; Cisco WebEx; Lync/Skype for Business; Join Me; Outlook;
PowerPoint; Project; Sametime; SharePoint; Visio
Tools: Clarity; NetIQs Vivinet Assessor; NetformX; Network Generals SNIFFER.
Systems/Platforms: Enterprise Resource Planning (ERP)/Multi-tiered ERP systems and Customer
Relationship Management (CRM); IaaS; PaaS; SaaS; UCaaS
Operations Management: Provide reports of KPIs; Identify business risks; Setting and achieving
operational goals, drive best practice standards, assume responsibility of operational areas

ACCOMPLISHMENTS
Managed integration of TDM Call Center with Cisco CUCM for large financial organization
Managed and delivered the upgrade of a large health center organizations call center platform
Directed and delivered software upgrades and new applications for Veterans Administration
Achieved 83% to 100% utilization over entire Professional Services tenure
Delivered ERL/ELIN design for Cisco CER [E911] for large sports stadium in NJ/NY and Cisco CER
[E911] for large metropolitan government in Texas
Introduced and redesigned network addressing and assisted in a consultative manner for large
financial corporation integration of TDM and VoIP integration solution
Provided Infrastructure assessment and infrastructure strategy, to deliver a robust Infrastructure
supporting operations, high availability, and disaster recovery
EMPLOYMENT HISTORY
Verizon Enterprise Solutions, Professional Services 2006 - 2017
Sr. Project Manager/Delivery Manager Verizon Enterprise Solutions, Professional Services 2010 -2017,
Serve the needs of the team, and lead them in the right direction. Shield the team from anything they
shouldnt have to worry about and which could impact delivery. Remove or obstacles to progress:
negotiating with stakeholders, refocusing senior leadership, and addressing procurement issues. Ability
to spot warning signs, to foresee and remove issues before they become problematic - often, this means
providing constructive challenges to senior management on issues.
Visible to staff and stakeholders and to regularly undertake activities to engage and build trust with
people involved in area of work. Clarifying strategies and plans, and communicating a clear sense of
direction and purpose for self and team.
Senior Consultant, Verizon Enterprise Solutions, Professional Services 2006 - 2010
Provided solutions employing Verizon Unified Communications and Collaboration as a Service (UCCaaS)
enabling multiple unified communications and collaboration applications to users in varied work
environments and verticals, utilizing client and server software access rights, service and support, and
software upgrades. based on Cisco Unified Communications Manager and VMware vSphere Hypervisor
for virtualization.

Senior Consultant, AT&T Professional Services (formerly Callisma) 2005 - 2006

Design, unify and converge complex networks into a robust architecture that supports its clients'
operations. Provide world class architecture and integration of complex, large scale, and multivendor
environments, ensuring seamless migration. Authored Statements of Work, responded to RFPs and
RFIs, created network and platform diagrams with Visio.

Systems Engineering Manager (Pre-sales), WAN Technologies 2003 - 2005

Managed a team of eight Systems Engineers who provided solutions based on customer internetworking
needs and requirements. While in this role, I managed the deployment of client solutions and oversaw
the strategic vision and growth of accounts. Availed online/offline marketing ecosystem. Primary goal of
role was to be a technical overlay providing strategic recommendations on solutions/services relative to
clients goals. In addition, the ability to collaborate and provide input for our internal teams (i.e.
Product, Sales, Engineering, etc.) was a must.

Pre-Sales Systems Engineer, Cisco Systems, Inc. 1996 - 2003

Designed and sold a range of products, provides services and delivered integrated solutions to develop
and connect networks around the world. showcased Cisco product solutions, set up demonstrations and
explained features and benefits to customers, and designed and configured products to meet specific
customer needs. I had direct account and partner responsibilities for selected accounts in assigned
territory. Kept up-to-date on relevant competitive solutions, products and services. Provided technical
and sales support for accounts in assigned territory. Performed technical presentations for customers,
partners and prospects.

MILITARY
U.S. Air Force, North American Aerospace Defense Command (NORAD)
Conducted aerospace warning, aerospace control and maritime warning in the defense of North
America utilizing a computerized network of satellites, ground-based radar, airborne radar and fighters
to detect, intercept and, if necessary, engage any air-breathing threat to Canada and the United States. I
was honorably discharged with rank of E4.

EDUCATION
Certificate, Basic Electronics, Keesler Air Force Base, MS
Chemistry, University of Illinois - degree not completed
High School Diploma, General Studies, Von Steuben HS