-:Submitted To:-

Mrs. UNNATI SHARMA

Submitted By - Deepak Mistry
Batch :- G-4

2009-2010
FIAT INDORE
 I am very Grateful for the
Strong support and Guidance
provided to me by my Personality
Development Teacher Mrs. Unnati
Sharma who guided me for
Developing my Personality. My
sincerely thanks to all of them who
permitted us to visit their
Organization and helped us to
complete our Project.
I am also very grateful to
Frankfinn Institute for Teaching us
 Personality plays importance role in our life.
It is not a talent, it is a skill so we can develop it. In
order to develop I made this PPT in which you will
know the way of Personality Development, how I
Developed and How you can...
The topics that you will find are Personality
Development, Leadership, Time Management,
Interpersonal Relationship, Communication and
about Moral Values in Life.
Deepak Mistry
 For these project there were Seven members
in the group including me. I was the leader of the
group and other members are Taher Salim,
Devendra, Sourabh, Govind, Arjun and Rohit
Sharma. We completed project in four days. We
went Deaf n Dumb School, Chlorophyll,
McDonalds, Pizza Hut, Barista, Caf Coffee Day
and Celebrity. We all enjoyed the project, had lots
of fun and gain knowledge during visits.
Deepak Mistry
 What is
Personality??
Personality is sum total of all
Physical, Mental, Emotional
Attitudes, Values, Interests and
Motivational Factors.
Personalityis the Core Potential
that determines one's Success in life
and Career.
Thoughts Emotions

PERSONALITY

Behavior
LO: 1 & LO: 3 / UNIT : 1 [P1a]
Keeping in mind the first day at Frankfinn and this
day when you have completed the project, Please map
your development, in terms of your personality,
emphasizing on your SWOT

First Day of Mine at Frankfinn, I was

very excited as well as nervous because
I dont know any thing and want to
learn a lot from here
My SWOT was
 Strengths Weaknesses
Learning Power Less Confident
Hard Working Body Language
Responsible English and
Punctual Communication
Helping Nature Short Temper
 Opportunities Threats
Flight Steward High Competition
Flight Attendant Recession
Ground Staf Less Adaptability
Customer Care
Help Line
 During my course in frankfinn I improved
myself. I changed a lot in means of attitude
when I changed my negative attitude to positive
attitude I noticed a great change in my self.
Another change that I have noticed that is I
became a positive thinker. I am turning my self
as a winning personality with the help and
Right Direction of my PD Trainer Mrs. Unnati
Sharma and my Institute FIAT And now my
SWOT are
 Strengths
Positive Thinking
Positive Attitude
Good Perception
Communication
Body Language
My Confidence Confidence
 Weaknesses
Less Spontaneous
Pronunciation
(Right in Improvement)
 Opportunities
Aviation:-
Flight Steward, Flight Attendant, Ground
Staf, Customer Care, Help Line
Hospitality:-
Hotels, Restaurants and Caf Shops
Travels and Tourism :-
Travel Guide, Tour Executive, Travel
Agent, Package Designer, FOE
Others:-
Call Centers, Banks and Private Firms.
 Threats
High
Competition
Recession
Experience
People are in the
Race.
Changes that I have feel in
myself
During the PD class, improvements that I have
feel myself are
I become confident, I am improving my English,
Getting Knowledge. I have given up my short temper
and become calm, I become positive thinker, Positive
perception I have developed and continuously
developing
Responsibility
Positive Attitude
Body Language
Adaptability
English & Communication
LO: 1 & LO: 3 / UNIT : 1 [P1b]

What factors do you think are important for development

of ones personality? Please give your answer with
reference to your observation and realization during the
assignment that you have done.

Personality basically judge by the

Factors a person have. Our Thoughts,
Behavior and Emotions are our
Personality. It depends on so some
basic factors which should have in
ones personality
 Important Factors
Right Conditioning:-
It includes Our thoughts, Instruction we follows, Advice,
Our Observation and our way to Express ourselves.
Positive Perception:-
It means Direction of our Thought and Emotions.
Rationality:-
It is learning about Logics above Emotion, Maximize the
Value of Situation and Decisions.
Learning and Knowledge:-
Learning makes Superior and Knowledge keeps Confident.
Empathy:-
This is the most important factor because of this we can
understand the problems and conditions of others.
LO: 1 & LO: 3 / UNIT : 1 [M1]

Analyze and discuss the above mentioned factors,

with examples from your experience during the
assignment..
As our assignment, we chose to visit
Indores Best Restaurants and Caf
Shops. We also went Deaf and
Dumb school. At all the places we
have observed lot and came to
know..
 Examples
Right Conditioning:-
When I went Celebrity for taking knowledge about customer relationship, the
manager was very busy but when he saw me he come to give me information
about required field. He has given time even he was busy it shows that his
conditioning is in Right Direction
Positive Perception:-
At chlorophyll we met assistant manager, we were asking about customer
Relationship and how make them happy, he just said you have to make them
Fool only this thing is important. Than I realize that his perception is negative,
we should never ever think like him if we have to achieve Goal.
Rationality:-
At the last day of our project, we were very tired and other members of the team
were saying we will go tomorrow but I think logically and chose to go alone
either they are coming or not I have to complete my work, and then all are
ready to come and we completely done the project.
Learning and Knowledge:-
This is a most needed factor because of this our improvement can
possible. The student of Deaf n Dumb learning method of
expressing them selves. Now a days they participant in different
kind of activities and won many prizes. When they come into our
environment we cant easily accept them but they are always ready
to accept new thing, I learn that only desire is must to learn things.
And knowledge is important for everyone if one need to grow him
self.
Empathy:-
The founder of Deaf n Dumb School Mr. Punjabi Was a Deaf
person and his wife Mrs. Punjabi also Deaf n dumb, he understand
his wife her problem and realize the need of school, then he
founded this school for the same kind of people. It was his
Empathy & Self Motivation
LO: 1 & LO: 3 / UNIT : 1 [M2]
Relate your statements in M1 to CONDITIOING
in the life and state how Conditioning induced
development of ones personality. Quote examples
from what you have noticed around you during
the assignment
As open mind as a growing psychology created
amazing personality changes and gives self
worth, recognition and growth, also success
It is all depend on our Conditioning either it
Past Conditioning or Self Conditioning
Effect of conditioning on Perception:-
At chlorophyll we met assistant manager, we were asking about
customer Relationship, he just said you have to make them Fool.
Reason may be for his negative perception, what ever his family
member or relatives suggested to do I dont think that he has
done all, he is not ready to know anything or learn new things.
Or may be he was having friends with same quality.

Effect of conditioning on Rationality:-

As the Example above we were very tired and weather was also
very hot even then I chose to go because Success is not the key
to happiness. Happiness is the key to success. If you love what
you are doing, you will be successful
Conditioning of a person help to make decision
Effect of conditioning on Learning & Knowledge:-
Learning is the act of gaining knowledge. It doesnt mean
bookish knowledge but more than that. Learning comes from
desire, what ever we want to be, our parents taught us and this is
our conditioning.

Effect of conditioning on Empathy:-

A person empathize by putting themselves into other peoples
shoes and then communicating from their point of view. It can
be possible by self conditioning

Important points for Development personality:-

Conditioning, Rationality, Empathy, Emotional Intelligence, Self
Motivation, Persistence and Assimilation.
LO: 1 & LO: 3 / UNIT : 1 [M1/M3/D1]
What qualities do you think were required to lead
a Team? How do you think one can develop the
same qualities? Tell us your role in the same
context
Qualities require for this Activity
Communication:- A leader must be able to communicate his vision in
terms that cause followers to buy into it. He must communicate clearly
and passionately, as passion is contagious.
Vision:- A leader with vision has a clear, vivid picture of where to go,
as well as a firm grasp on what success looks like & how to achieve it.
Dedication:- Dedication means spending whatever time or energy is
necessary to accomplish the task at hand. A leader inspires dedication
by example, doing whatever it takes to complete the next step toward
the vision.
Creativity:- Creativity is the ability to think differently,
to get outside of the box that constrains solutions.
Creativity gives leaders the ability to see things that
others have not seen and thus lead followers in new
directions.
The Ability to listen:- Good leaders must be willing to
handle opinions contrary to their own and absorb as
much as they can.
Patience:- If you want to be known as a good leader, it
is very important to be patient. Be cool, calm and
collected. Do not panic or loose your temper when the
situation is nerve-wracking. A good leader considers
crisis, emotions and tricky situations a part of his
journey and never looses his composure.
Confidence:- Confidence should exude in every
word you say; in everything you do. Have the
confidence to manage people and show them the
right path, whenever they seek your guidance.
Priority Setting:- We must set our Priority
according our Vision, and we should devote
ourselves to complete the TASK.
Thank All:- Thank constantly. The words
"Thank you" take seconds to say, but mean so
much.
Hard Working:- it is not number of hours, but
the output doing right things at the right time.
Qualities That I have: -
Dedication
Creativity
Confidence
Patience
Hard Working

Qualities That I have to Improve: -

The Ability to listen
Communication
How can I Improve: -
The Ability to listen:-
By paying full and careful attention to the other person,
Avoiding premature judgment
Reflecting understanding
Summarizing and sharing
By relearning Method
By Empathy

Communication:-
By impressing body language
By Correct pronunciation and Reading
By mannersive speaking
By selection of good & easily understandable word in
speaking
LO: 1 & LO: 3 / UNIT : 1 [M3/D1/D3]
If you were given a task to develop even one of those
underprivileged individuals whom you have noticed during this
assignment, what action plan would you adopt to enhance his or
her personality? What do you think are the reasons for the
weaknesses that he/she have? What opportunities could he/she use
henceforth to correct those weaknesses and convert them to
strengths? What could be the threats for the individual as obstacles
in doing the same??
If I get an opportunity to enhance the personality of an
underprivileged person so Ill try my level best and make my
plan as follows
During my project I went Deaf n Dumb School. There I met
a girl who is very talented, good in painting, Dancing,
creative and very hard working. Her teachers said that she
takes part in all kind of Activities and mostly wins.
 Name:- Shalini Makhane
Class:- 2nd
Age:- 8 yrs
Weakness:- Deaf n Dumb
Basically From:- Delhi
Residence:-
Deaf n Dumb Hostel, Indore,
from last 3 years.
Reason:- Her parents have Financial Problem, they
cant afford her belongings. They sent her to learn skill
of Dumb people.
Action Plan:-
Shalini is good at painting, so Ill try to send her paintings
for exhibition, by uploading her paintings on net. Take her
to the talent hunt programme. By providing her classes of
Dancing and painting. She is getting knowledge on Hindi
and English as her Education so make her confident By
encouragement & Motivate her to do things with Passion
Weaknesses:-
First problem that Ill face that is communication with her
because she is Deaf n Dumb since her birth. Another
problem is her childhood, It will very difficult for her to
understand what I am saying.
Opportunities:-
Shalini is good at painting, so she has lots of opportunities
as child talent hunt programme, by Social Help Society,
governmental plans for Physically Challengers, her
childhood-ness, sympathy of people

Threats:-
Ill face Financial Problem, it may be difficult for me to
make understand my Family members that why I want to
do so

Ill do my best to enhance her personality

 Dont let your TIME FLY

TIME MANAGEMENT
LO: 2 / UNIT : 1 [P1]
How do you think Time Management was important
for the activity that you performed and why? While
discussing talk about the barriers that you came
across for managing time effectively and throw light
on how you removed the same.
Everybody is given the same amount of Time and No one
in this world has more time than anyone else. Time
Management was important for us because we had only
four days to complete our project, we had to reach
everywhere on time because we had already taken
appointments & if we reach late, our impression gives
negative effect. We had to manage time, wasted in traffic.
We also had to go institute for study so it was must for us
to manage our TIME.
Blocks of Time Management which I faced:-
Likes and Dislikes:-
At the first day of our project we got choice either we
can go Deaf n Dumb School or we can go Chlorophyll.
The problem was that we got appointment of same day,
we got very less time to reach one place to another and
both were in opposite direction.
Procrastination:-
At the third day of our project, only 2 places were left to
visit, some of the team member wanted to leave it for
next day. But we done it the same day.
Removed Block By:-

a)We were very confused about the project and we had to

cover long distance & traffic in very short time. It was
a big block for us but we removed this block by
PRIORITIZE and we chose Deaf n Dumb School to
go.
b)When some member wanted to leave it for next day,
some of them wanted to do it. We removed our block
by DO IT NOW thinking, and we completed our work
on right time on given date..

The best thing about the future is that it only comes one day at a time.
LO: 2 / UNIT : 1 [M1]
How do you think an individual can be a better
planer in terms of Time Management, discuss.
An individual can be a better planer by:-
Prioritize:-
We should note down all our needs to do and then decide what is most
important instead of what I like and do that work with your full
efforts. For example we got choice either we can go Deaf n Dumb
School or we can go Chlorophyll and chose Deaf n Dumb to go.
Do It Now:-
Make a habit of Do It Now. Stop keeping things pending. Achievement
of a small goal motivate us to achieve more in life. We also used it in
for project when we tired and thinking to go later but we went and
completed our task at the given time. It gives us self satisfaction.
Set Goals, Achiever Goals:-
If we know what is our GOAL, well give our best efforts to achieve it.
There will always a deadline and if we remember the deadline, we can
achieve our goal. So SET GOAL and ready to ACHIEVE IT.
Put Things in Writing:-
Make a habit to write down all work you want to do, start making notes
of events, appointments, ideas and goal as they occur to you. If you will
do so, you will produce more results from your time by using it
productively.
Use Wasted Time:-
We know very well that how we waste our time, check what else we can
do while commuting, waiting and while doing nothing, use it for your
pending work.
Using Time Saving Equipment:-
We can use time saving equipment like planer diary, phones with
answering devices. Micro cassette recorder etc.
LO: 2 / UNIT : 1 [D1-D2-
Study the Team that you worked with for this assignment. Analyze
D3] a good
time manager and talk about the good practices you have noticed for
efficient Time Management. Looking back, please recollect as to how you
could have saved time in completing this project. How does youre your
approach compare with your teammates approach.
At the starting of the project we faced problem that some of the team
member not coming on time, reason was they came by bus and they got
late. We solved problem by arranging personal vehicles.
Best time manager:-
We all are best time manager of our team. We all tried to come early
and reached on place on given time. I have seen that how the other
member of team managing their time. I observer that Taher was busy
even then he call me and helping me in making schedules, asking for
appointments and making questionnaire, also Sourabh and Govind
managing time even they come from Ujjain. Whatever time we gave to
them they come at that time.
I could have used my time in a better way by:-
Putting things in writing
Use wasted time
Prioritize
Do It Now thinking
My approach was:-
My approach was same with some member but some also have
different approach because they wanted to leave project for next
day while we wanted to complete it. We managed it and happily
completed our task.

I will always follow above given point to manage timeAlways

 In Service Sector

Interpersonal Relationship
LO: 4 / UNIT : 1 [P]

What is the importance of having an OPEN SELF

personality? How does one develop an open self
personality?

OPEN SELF PERSONALITY:-

When a person knows his all abilities
& Qualities and willing to share ideas, thoughts,
feelings and Values with other that person is
called an OPEN SELF PERSONALITY.
 Importance of open self personality?
Having an Open self personality one can maintain
good and long term relations and contacts with
others.
You feel more oriented regards to your objective or
goals.
You will share your Dreams, Desires, Hobbies and
ambitions with others.
You will also respects others Dreams and Ambitions.
You will place Helping nature with all.
Respectively more opportunities.
How to develop an open self personality?
Know Your Self-
Think about you and know yourself which
kind of personality you have, Open self, Blind self,
Hidden self or Unknown self.
Decide Your Objective-
When you know yourself, accepting who
you are, set objective or Goal.
Say Hello first-
People who are not seen at all, cant be
called beautiful people, can they? Whenever & whatever
you go, introduce your self to all the people you meet.
Let more people get to know you
 Always Share-
Share your Dreams, Desires, Hobbies and Ambition. It
helps people to know you.
Help Others-
Everyone needs help, just help, guide, contribute and
encourage if you can and let people know that ou care
and you are available to help if needed. Help needy and
be friendly with smile face.
Be On Time-
Be On Time because it is valuable for everyone and if
you respect their time they will respect you
Keep Smile and small successes on going-
Do the things you enjoy doing and invite people to share
your small successes.
LO: 4 / UNIT : 1 [M1/M2/M3- D1/D2/D3]

With respect to Interpersonal Behavior, analyze

and present your observation, factors that
influenced the same positively and otherwise, in
your own Team and in the groups of other
individuals that you noticed around you. Use your
class room learning, with reference to
JohuriWindow, Ego States, Transactional
Analysis and the four basic Attitudes. In speaking
about this throw light on your own Interpersonal
skills and state where you need to change and how
you plan to change?
Interpersonal Behavior :-
Interpersonal Behavior is
basically how "two persons" interact in
any setting. It is extremely important in
organizations to strengthen interpersonal
relationships. When at a basic level, that is
between two people the relationship is
strong and pleasant, it will lead to proper
behavior. Thinking Styles gives very
powerful techniques to understand yourself
and others.
 Interpersonal Behavior Observation
Hello,
I am Deepak Mistry, I got assignment
and did it with help of my group. We were
seven members in Group including me and
our group name was HAPPY LIONS. During
our project our Interpersonal Relation was
quite well. I am explaining my observation
with others one by one on the basis of Johari
Window, Ego State, Life Attitude and Analysis
Diagram
What is Johari Window?

Open Self Blind Self

Hidden Self Unknown

What is Ego State?
 What is Life Attitude?
Positive Attitude-
When our behavior is Im Ok, You are Ok.
Negative Attitude-
When our behavior is Either
Im Ok, Youre not Ok
Or
Im not Ok, You are Ok
Of
Im not Ok, Youre not Ok
 Rohit Sharma
Johuri Window-
In my view, he had 45% Blind Self personality and 30% Hidden Self, 15%
Open Self and 10% Unknown self personality because he always gave excuse.
He doesnt know what he can do. He is good and hardworking but he doesnt
do because he chose not to do.
Ego State-
Mostly he used his Adult Ego State. What ever we suggest or if problems
occur, he understands and but some times he used Child Ego State and even
then I felt ok with him.

Life Attitude-
Mostly he used his Positive Attitude I am ok, you are ok. I was comfortable
with him and I didnt get any problem from him
Sourabh
child
Taher

Adult
Analysis Diagram- Adult+ child Ad Arjun
ult ld
Chi child
Interpersonal Relationship of Rohit
Rohit with other member of group lt adult Adu
Adu lt
was -

Child
Deepak Govind
aduld adult
Devendra
adult
 Devendra
Johuri Window-
In my view, he had 55% Open Self Personality and 20% Blind Self, 15%
Hidden Self and 10% Unknown self personality because he always ready to
do things, ready for work and he took work what he could do and he did that.
Ego State-
He is good and understanding person, used his Adult Ego State most of the
time. He understood and took work which he can do.

Life Attitude-
Mostly he used his Positive Attitude I am ok, you are ok no any problem
with him, I was comfortable
Sourabh
child
Taher

Adult
Analysis Diagram- Adult+ child Ad Arjun
ult lt child
Adu
Interpersonal Relationship of Devendra
Devendra with other member of lt adult Adu
Adu lt
group was -

Adult
Deepak Govind
adult adult
Rohit
adult
 Govind
Johuri Window-
In my view, he had 20% Open Self Personality and 40% Blind Self, 25%
Hidden Self and 15% Unknown self personality because he shared only some
points of his personality and most of the part of his personality he doesnt
know. He could do some work but he was not ready to did that he had lack of
confidence.
Ego State-
He is good and understanding person, used his Adult Ego State most of the
time but some times he used patent Ego State.
e.g.- When we went McDonald's for break fast he scolded us and unwilling to
go there.
Life Attitude-
Mostly he used his Positive Attitude I am ok, you
are ok. Only at McDonalds his Attitude was
Sourabh
Negative I am ok, you are ok. child
Taher

Adult
Analysis Diagram- Adult+ child Pa Arjun
ren lt
t d u child
Interpersonal Relationship of A
Govind
Govind with other member of ent adult Adu
P ar lt
group was -

Adult
Deepak Devendra
adult adult
Rohit
adult
 Arjun
Johuri Window-
In my view, he had 30% Open Self Personality and 45% Blind Self, 15%
Hidden Self and 10% Unknown self personality because he made us
comfortable, we knew his value in team when he was ready to get permission
from Deaf n Dumb School.
Ego State-
Sometimes he used his Child Ego State and some times he used Adult Ego
State. He was not so sincere for the project in starting but when we reached
Deaf n Dumb School his perception was changed.

Life Attitude-
Mostly he used his Positive Attitude I am ok, you
are ok. And there was not any problem with us Sourabh
child
Taher

child
Analysis Diagram- Adult+ child Pa Govind
ren lt
t Adu adult
Interpersonal Relationship of Arjun
Arjun with other member of group ld Child+ adult Adult
was - Chi

Child
Deepak Devendra
adult adult
Rohit
adult
 Sourabh
Johuri Window-
As I observed, he had 30% Open Self Personality and 30% Blind Self, 20%
Hidden Self and 20% Unknown self personality because he willing to do but
with lack of confidence he wasnt comfortable with that work but he did very
well.
E.g.- When we sent him Mangal City, he was very nervous but even then he
did his work well.
Ego State-
Sometimes he used his Child Ego State and some times he Adult
Ego State.

Life Attitude-
Mostly he used his Positive Attitude I am ok, you
are ok. And there was not any problem with us Arjun
child
Taher

Adult
Adult+ child Pa Govind
Analysis Diagram- ren lt
t Adu adult
Interpersonal Relationship of Sourabh
Sourabh with other member of arent child Adu
lt
P
group was -

Adult
Deepak Devendra
adult aduld
Rohit
adult
 Taher
Johuri Window-
As I observed, he had 65% Open Self Personality and 15% Blind Self, 10%
Hidden Self and 10% Unknown self personality because he willing to
communicate with people, he speaks, made them comfort with him and these
are the quality of an Open Self Personality
Ego State-
He is one of good, mature, understanding, hard working and Sincere boy in
our Group. Most of the time I observed his Adult Ego State, how he was
making the other comfortable with him. Some times he also used Child Ego
State when we ask to go for appointments.

Life Attitude-
Mostly he used his Positive Attitude I am ok, you
are ok. And there was not any problem with us
Arjun
child

parent
Sourabh
Analysis Diagram- Ad Govind
child
ult ld
Interpersonal Relationship of Chi adult
Taher
Taher with other member of group
ld Adult+ child Adul
was - Chi t

Child
Deepak Devendra
adult adult
Rohit
adult
 Observation of Other Groups
Excepting my group, there were two more groups from our
Batch. And their observation by me on basis of same
Group 1st
They were good at communication and hard working. In this
group maximum people had Open Self personality like Shivani,
Mohit, Ranjeet some had hidden self personality like Himmat.
maximum person have Adult Ego state and there life Stroke was
I am OK, You are OK.

Group 2nd
Mostly they were helping nature and hard working. In this group
some people had Open Self personality like Deepika & Pooja.
Some had hidden self personality and some of them were with
Blind Self Personality. Their Ego state were Positive and there
life Stroke was I am OK, You are OK.
My IPR Skills are
Johari Window-
If I explain in percent I can say Im having 55% Open Self Personality
because I dont share my feeling, thought and ideas with other until Im not
comfortable with them. Im having 25% Blind Self personality because my
relative and friends encourage me for hard work and make me know my
successes and creativity. Im having 10% Hidden Self Personality and
10%Unknown Self Personality.
My Ego State-
Most of the time I used Adult Ego State. I was not having any problems
with Teammates. They all was very good. Only once or Twice I used
patent ego state because they were not sincere for project.
My Life Attitude-
My attitude was some Arjun
times positive Im chilt
ok, You are Ok and
Sourabh

parent
some times negative child Govind
pa
Im not ok, You are ren adult
t
Ok lt
I, Deepak Adu
My Analysis Diagram- Adu
lt adult
Adu

adult
Taher lt
My Interpersonal Devendra
Adult+ child adult
Relationship with
other- Rohit
adult
 Changes which I want to bring in my self
I want to develop my Open Self Personality and also want to
reduce my Blind Self, Hidden Self and Unknown Self
Personality. I also need to convert my negative Attitude Im not
Ok, You are Ok.

How Can I bring Changes???

To bring changes in my Blind Self, Hidden Self and Unknown
Self personality and also in my Negative Attitude, I can work
upon and Applying
By sharing my ideas, desires, hobbies and ambition with
others
Being Empathic
By Being Proactive all the time
By communicating a lot with people
And By Developing Listening Skills
Communication
Communication
Communication is a process of transferring
information from one entity to another. In other way,
By words, letters, or messages; interchange of thoughts
or opinions, by conference or other means is the means
is called Communication.

We always communicate with

other either we are taking,
standing, working, sleeping,
sad, silent, deadalways
It is our mind process.
LO: 1 / UNIT : 3 [P]
What are the Most important parts of
Communication? Discuss in details throwing
light on the barriers you faced while doing this
assignment. Give an OHP Presentation for the
same, highlighting how you could remove
them?

Communication plays important part in

determining success for todays
organizational teams. The most
important parts of Communication are
 Parts of Communication

COMMUNICATION

Written Oral

Verbal Non Verbal

7% 93 %

Voice Modulation
Body Language
Tone, Pitch & Volume
38 %
55 %
Verbal communication:-
Verbal communication is an essential part of life. When it
executes correctly, good things happen. When we communicate
verbally with others, when we talk to others, we assume they will
understand us. Therefore, if we want our message to be
understood, we must be carefully use the words.
When we speak, only approximately 7 % of the words we
use get through to others. It is our responsibility to make sure our
message gets across to our audience.
Non Verbal communication:-
Good communication is the foundation of successful
relationships, both personally and professionally. But we
communicate with much more than words. In fact, the majority
of our communication is nonverbal. Nonverbal communication,
or body language, includes our facial expressions, gestures, eye
contact, posture, and even the tone of our voice.
 Barriers of communication
Personal Barrier:-
Personal Barrier include moods, prejudices,
communicating with now decision makers, differing
IQs and EQs
Physical Barrier:-
Physical Barrier include faulty equipment, doors,
partitions, distance and all physical blocks of
communication.
Semantic Barrier:-
Barriers that occurs due to words or language we use,
is called Semantic Barrier.
 Barriers That I faced
Semantic Barrier:-
When we went to Deaf n Dumb School, it was the most
difficult task for us to communicate with them. We didnt
know how to communicate because they cant listen and
speak and we didn't know their language

How I Removed
Semantic Barrier:-
It was difficult to communicate with Deaf n Dumb
person, but we did. We learnt their basic signs with help
of Director madam and their Teacher and we
communicated.
LO: 1 / UNIT : 3 [M2/M3]
How would you correlate this assignment for a job
that you that you plan to take up after completion of
this course? Is there any correlation in terms of
communication? How?
For Assignment we chose Indores best
Restaurants & Caf Shops like McDonalds,
Pizza Hut, Chlorophyll, CDD, Barista etc.
there we observed how they manage. How
they attend their customers, how they know
customers like and dislike, how to please
them. We asked many question about
customer relationship and we come to know
what generally a customer need.
My dream is to be a Flight Steward for that
I have learnt what a basic requirement of a
customer. They need good &
understandable service. Whatever they are
paying for they need the best without a little
mistake with politeness. They can be rude
any time for a little mistake, so we must try
to give a good service, have to listen them
and never loose our patience. Always keep
smiley face. Ready to help.
Communication Relation:-
Attracting the right customers with the right
offer at the right time is critical to corporate
survival. A general relation in communication
is language. When we went to CCD (Caf
Coffee Day) and start taking with manager, he
was very fluent in English, his vocabulary was
very powerful. Similarly if we have desire to be
a Flight Steward we must be fluent in English
as well as in Hindi with correct pronunciation.
Clear Verbal communication and Polite &
mannerly Non Verbal communication with
customer.
LO: 1 / UNIT : 3 [D2/D3]
Plan for another project like wise for future, in the areas
of Aviation or Hospitality or Travel or all Combined, and
highlight your stepwise communication channel for
executing the project. Also share your plans for
improvement for the next project taking the corrective
measures from the current one.
Hospitality and Customer Relationship
Proponent:-
Hotels as well as fast food restaurants are the best places to visit
to know about Hospitality and customer Relationship.
Location:-
No need to go any other city to visit because our own INDORE
has lots of hotels and Restaurants. So own city is the best
suggestion.
Aim:-
Our aim is to know about hospitality because this will help us
in our job either we choose Flight Stewards Job or Hotel
Industry in both this will help us.
Requirements:-
For this project a team require which should have 5-6
students. Some personal vehicles. Permission from the place
and permission letter from the Institute.
Objective:-
Project duration will be of 4 days.
Planning for schedule according to appointments day wise.
Some contribution of money.
Prepare a Questionnaire to ask questions.
Meeting deadline is must.
Time management is must.
Team work and communication should be polite and attractive.
Good Eye Contact & Body Language.
Neat and proper grooming.

Description:-
our need to project is to know about hospitality and
Steward job so we should ask question related to same.
After completing project every one have to make PPT
based on project and have to give presentation for the
same.
Internal channel for taking permission
Central Head

Training Coordinator

Faculty

Group

Self Permission
External channel for taking permission

Front Office Executer

General Manager

Manager

Director (If Available)

LO: 1 / UNIT : 3 [D1]
Evaluate your own communication skills and suggest
improvement for same.

My communication Skills
I maintain Eye Contact.
Sincerity about Work
Body Movement
Positive Attitude My Weakness in communication
Facial Expression.
Lack of Knowledge.
Upward communication.
Pronunciation.
 How Ill remove
By controlling.
By Reading and discussing with friends about current
affairs.
By Using Positive Non Verbal Communication.
By Learning and Listing Language, speaking with
friends.
Never argue and by motivation.
By being More Mature.
LO: 2 / UNIT : 3 [P2a]
Make an PPT presentation of 5 minutes on what you
understand about moral values and character building,
highlighting the process of development of the same in
a persona and state how this helps in ones career?
Moral Values:-
We hear a lot of talk about moral values, but we hear
very little about what those two words actually mean.
Moral Values are the standards of good and evil, which
rules on an individuals behavior and choices. It made
to run society in a peaceful way, to develop Humanity
in people. Who has to teach moral values, is it teacher?
Is it parents? Is it society? Is it government? Is it your
religion? Is it yourself?
I say all
"Character building" is experiences which
teach us some of life's lessons; lessons like keep
your word, pay attention, help others, be human
etc. Many character building experiences hurt
and may contain a "significant emotional
experience". With a little good luck, you will
live through them and be a better person.
Whatever we do, we think, we behave, all come
from our Moral values and by all these our
character is judged.
 Character can be buildup by
Having Good thoughts
Politeness
Good relationship
Persistence
Cooperation
Caring
Will Power
Thoughtfulness
Thankfulness
Kindness
Simplicity
Good Intentions
Honesty
Acceptance
 Moral Values depends on:-
Trust Compassion Generosity
Modesty Truthfulness

Applying Moral Values in an

Individual
Trust:- Always show your trust with others
Compassion:- by being Helpful and empathic with every
one you will become more compassion.
Generosity:- Start to think more and increase interaction
with people it shows hoe you are Generous
Modesty:- Dont show others what you are let them know
about your self.
Truthfulness:- Stick on your commitment do what you said.
LO: 2 / UNIT : 3 [M1/M2]

Map your personal experience of this assignment with

respect to Moral values. Throw light on the general
value system you observed around you.
During the assignment I observer some Moral Values
in Student of Deaf n Dumb School. Day when we went
there was a teachers day, every student wishing their
teacher, touching their feet, giving gifts. When we went
and interacted with them, at last they thanked us for
being with them. Also when we went CCD, Pizza Hut
they offered seat and water, when we went Celebrity
they asked to have some but we said its ok. These are
some general Values system I observed around me.
LO: 2 / UNIT : 3 [M2/D2/D3]
Plan/ Give a suggestion for others and your self for
building a strong character and imbibing a strong value
system highlighting and analyzing the importance of the
same in both personal and professional life.
Action plan/ Suggestion for Building on a strong
character and strong value system:
It is a learning process so one is going to make
mistakes and we learn from our mistakes.
Everyone knows right from wrong, so whether it
costs you family or friends you know what is right
and wrong so stand by your moral values no matter
how many people are against you for it.
Treating family, your and friends with loyalty,
honesty, sternness yet with love and you will
achieve more than anything else you have ever
learned.
Be open to other's suggestions for you can
always learn something from it and perhaps
combine it with your own beliefs on the subject.
Realize that you are not always right!
Learn to be humble
Practice makes a man perfect. So keep
working hard.
Watching others that have achieved this
through age or knowledge.
Importance in Personal Life:
Respect from relatives.
Highly know to others for nature.
Others come to take help.
Other want to be like you.
More opportunities than others.
Importance in Professional Life:
Chances to prove yourselves.
Believe and Trust from Others.
Position and Salary increment.
Proposals for Work.
Respect, Friends and good Relations.
Proof of Visits:- 1. Deaf n Dumb School
 Distributing
Prizes in Deaf n
Dumb School

Visit in Pizza Hut

With manager Mr.
Jagdish Namdev
I, Deepak Mistry third from the right.

I, Deepak Mistry second from the right

In the whole session we had learnt about personality
and how to develop it. At this point I feet lots of
changes in my personality. I become more confident,
my facial expression, taking way etc. it helped me a lot
to develop and improve my skills. Communication,
IPR, Motivation and Time Management all are the
important part of our life and I learn lot about these.
I feel some Big changes in me because of them and
those factors which I learnt in Personality
development. I inspired threw them and still I have
more opportunities in my hand to do some thing.
Thank
You
SoMuc
h