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  • Which of The Following Should Be Treated As An Incident?

    Diunggah oleh

    Panom Navanugraha
    31 tayangan2 halaman
    The document contains 3 multiple choice questions related to incident management: 1. The first question asks which situations should be treated as incidents, with the correct answer being all of the listed situations. 2. The second question asks the correct order of incident management process activities, with the answer being identification, investigation, resolution, recovery, and closure. 3. The third question asks the incident priority given certain outage facts, with priority 2 (P2) being the correct priority level.

    Deskripsi Asli:

    itil test

    Judul Asli

    Test3

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    The document contains 3 multiple choice questions related to incident management: 1. The first question asks which situations should be treated as incidents, with the correct answer being all of the listed situations. 2. The second question asks the correct order of incident management process activities, with the answer being identification, investigation, resolution, recovery, and closure. 3. The third question asks the incident priority given certain outage facts, with priority 2 (P2) being the correct priority level.

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    © All Rights Reserved
    Unduh sebagai DOCX, PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    31 tayangan2 halaman

    Which of The Following Should Be Treated As An Incident?

    Diunggah oleh

    Panom Navanugraha
    The document contains 3 multiple choice questions related to incident management: 1. The first question asks which situations should be treated as incidents, with the correct answer being all of the listed situations. 2. The second question asks the correct order of incident management process activities, with the answer being identification, investigation, resolution, recovery, and closure. 3. The third question asks the incident priority given certain outage facts, with priority 2 (P2) being the correct priority level.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai DOCX, PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    dari 2

    9.

    Which of the following should be treated as an


    incident?
    1 A user is unable to access a service during service hours
    2 An authorized IT staff member is unable to access a service during service
    hours
    3 A network component fails but the user is not aware of any disruption to
    service
    4 A user contacts the service desk about the slow performance of an application

    A. All of the above


    B. 1 and 4 only
    C. 2 and 3 only
    D. None of the above

    10. The following activities are involved in incident


    management process:
    1 Initial Support
    2 Investigation and Diagnosis
    3 Incident Identification and Classification
    4 Resolution and Recovery
    5 Incident Closure
    In which order should the above activities be taken?
    A. 4 2 1 3 5
    B. 3 1 3 4 5
    C. 3 2 1 4 5
    D. 2 1 3 4 5

    11. Consider following outage facts, what is the incident


    priority?
    1 Cause non-compliance to laws and regulations.
    2 Some workarounds available
    3 Failover in place
    4 Work that cannot be completed by staff is not time sensitive.
    5 VIP use can function and perform their duties but in a degraded state.

    A. P1
    B. P2
    C. P3
    D. P4

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