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As Good As It Gets: Dealing with

Difficult People
Work in pairs:

1. Do you know any "diffi cult person", according to the

defi nition above? Talk about him/her. What is your
relationship with him/her?
2. What would you recommend someone do when
dealing with a diffi cult person.
3. How do you react when you have to deal with a diffi cult/rude person?
4. How diffi cult do you think you are?
5. What are the consequences of being diffi cult where you live? Explain it.
6. Do you agree with the statement: "Diffi cult people are the ones who
actually make us refl ect upon our acts. Their role in society is to show
that politeness and kindness is just a convention established by society".

II. Read some tips on how to deal with impolite people. Decide if you think
the tip will actually help or worsen the situation.

1. No matter how rude they are, it is just not worth the eff ort to be rude in

2. The best way to deal with impolite responses is by completely ignoring

the person who talks rudely.

3. Whenever a person tries to be rude with you and says something

off ensive, try to negate the eff ects by responding in a kind and sweet

4. Direct confrontation is the most important step you can take to stop
such outrageous behaviour.

5. Face the person head on and make him or her well aware of how such
behaviour is unappreciated.

6. Ask the other person to stop such a behaviour.

III. Watch the movie segment from the movie "As Good As It Gets" and
discuss the questions that follow:
1. Describe the scene.
2. Why is Jack Nicholson's character difficult?
3. Which of the tips above did Helen Hunt's follow? Give examples.
4. What would you do if you were in her shoes?
5. Have you ever seen anything similar to this scene in a public place? Talk about it.