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Opening Spiel to the Technician: "RCT Ako po si (csr name), magandang umaga/ mag

andang tanghali/ magandang hapon/ magandang gabi.


1. JO number
2. Account Name
3. Restoration activity done:
4. Ask the Reported Problem:
5. Visited or call through
? If visited, ask the following:
Time of Visitation:
Name of the repairman (last name):
Contractor:
Contractor contact number:
Recipient :
Relationship to the owner (for non-subs):
Other Contact number:
? If call through add the following question
Ask for the reason of call through:
Date and time of call:
Name of the repairman (last name):
Contractor:
Contractor contact number:
Call Recipient :
Relationship to the owner (for non-customers):
Other Contact number:
? WIRED:
Line Attenuation
Noise Margin DS (SNR)
Average Bandwidth
>> If action done is Change/replace Telset or modem
Old Brand Name:
Old Serial Number:
New Brand Name:
New Serial Number:
? WIMAX
Antenna
RSSI
CINR
Signal Strength
Speed Test
? 4G (LTE)
RSRP
Cell ID
>> If Change Modem/SHP LTE
Old Brand Name
Old Serial Number
New Brand Name
New Serial Number
>> If Change SIM LTE/SHP
Old IMSI (sim serial)
New IMSI (sim serial)
Thank the Technician for the information (Technician to Recipient)(Visited Wirel
ess / DOP)
` Salamat po sa mga information Mr. _____ (Last name of Technician). Paki handover
po ang telepono sa magrerecieve para sa validation.
Thank the Technician for the information (Technician to Recipient)(Visited Landl
ine Bundled)
Salamat po sa mga information Mr. _____ (Last name of Technician). Paki baba na l
ang po ng maayos ang telepono para po sa validation.
Thank the Technician for the information (Technician to Recipient)(Not Visited W
ired or Wireless)
Salamat po sa mga information Mr. _____ (Last name of Technician). Stay on the li
ne po muna. Tatawag lang po ako kay subs for validation.
______________________________
Opening Spiel to the GLOBE customers:
Taglish: Good morning/ afternoon/ evening si (CSR Name)ng Globe Repair Team. Tu
mawag po ako para sa Job Order Number ___(Job Order) Maari kop o bang makausap
si ____ (Recipient name) .
Opening Spiel to the BAYAN customers:
Taglish: Good morning/ afternoon/ evening si (CSR Name)ng Globe Repair Team na
tumatawag para sa inyong Bayan account. Ito po ay para sa Job Order Number ___(
Job Order) Maari kop o bang makausap si ____ (Recipient name)

Consumer Kanino po nakapangalan ang globe account?


Business Saan po nakapangalan ang Globe account?

Verification for Consumer Account


Anu po yung account number Account Number (Accurate)
Anu po yung plan na inavail sa Globe? Plan (Speed/MSF/Service Type)
Kailan po ang birthday ni <account name> Birthday (DOB should be accurate)
Maaari ko kop o ba malaman ang inyong billing address. Billing Address (Should be
accurate and matched as indicated in our Webtool)
Anu po yung kumpletong pangalan ng Mother ninyo/ni _____(Subscriber s Name) nung pa
gkadalaga? Mother s Maiden Name (Should be complete with the middle name).

Verification For Business Account:


Complete Account Name
Account Number (Accurate)
Plan (Speed/MSF/Service Type)
Billing Address (Should be accurate and matched as indicated in our Webtool)
Verification For Prepaid Account:
Complete Account Name
Service ID
Billing Address (Should be accurate and matched as indicated in our Webtool)

Questionnaires
1. How was your landline/internet connection? Was it acceptable to you?
Note: Please ask the following depending on connection problem encountered by c
ustomer
- Intermittent connection Stable na po ba yung internet connection nyo / hindi na
po ba nag puputol-putol yung internet connection ninyo?
- Slow connection - Mabilis na po ba yung internet connection nyo?
- No connection May internet connection na po ba kayo / working na po ba yung con
nection nyo?
- No incoming / No outgoing Working na po ba ang Incoming call / Out going call p
o ninyo?
2. May we ask if you received a text message/call from our Technician with regar
ds to the scheduled visitation?
Nakatanggap po ba kayo ng tawag o text mula sa aming Technician bago po sila dum
ating?
3. May we ask also if they arrived on the committed time? (If call through) May
we ask what time did our Technician called?
Nakarating po ba sila sa tamang oras? (If call through) Anung oras po kayo tinawag
an ng Technician?
4. May we confirm if the Technician is in proper uniform and with ID?
Nakaproper uniform po ba at naka ID po ang Technician?

Thank the Recipient for the information (Recipient to Technician)


Salamat po sa mga information Mr./MRS. _____ (Name of recipient). Pakibalik na la
ng po ang telepono sa Technician. Salamat sa inyong oras!