Ans:- The respondents answer are about this question is.

Better ----5

Best -------7

Average----3

In this pie chart we shows the what customer actual think about order taking process in Big
Bazaar. 33% customers says better,47% customers says best and 20% customers says average.
Approximately customers are satisfied with the order taking process used by Big Bazaar.

Q6:-Do you satisfied with the billing system of Big Bazaar?

Ans:- Yes ------ 14

No ------ 1

This is the respondents answers.

In this pie chart we show how many customers are satisfied with the billing system. Mostly
customers are satisfied with billing system of Big Bazaar. The percentage is given in the pie
chart.

Q7:- What is your satisfaction level rate about Services provided by Big Bazaar?

Ans:- The respondents answers are:-

Highly Satisfied ------ 0

Satisfied ----------------13

Neutral ----------------- 2

In this pie chart we show the satisfaction level of customers with the service provided by Big
Bazaar. Mostly customers are satisfied with this service. The percentage is given in the pie chart.

Q8:- Do you satisfied with the information about products which is provided by employees
of Big Bazaar to its customer?

Ans:- Highly Satisfied ------ 2

Satisfied ----------------12

Neutral ------------------1
This pie chart is show almost all customers are satisfied with the information about products
which is provided by Big Bazaar employees. This is somehow very useful to the customers. The
percentage is given in the pie chart.

Q9:-Do you think that the service of discount offered by Big Bazaar attracts you for
impulse buying?

Ans:- The respondents answers are:-

Yes ----- 13

No ------- 2

In this pie chart we show how many customers are attract for purchasing when Big Bazaar
offered discount. The percentage is given in the pie chart. 87% says yes and 13% say no.
Q10:-Do you feel the goods offered on Big Bazaar are costlier as compare to other shopping
malls?

Ans:- The respondents answers are:-

Yes -------- 9

No --------- 6

This pie chart shows how many customers are think the good available in Big Bazaar are costlier
as compare to the other shopping malls. The percentage is given in the pie chart. All these things
we can say after the survey on fifteen people. But many people say yes the good are costlier as
compare to the other shopping malls in Big Bazaar.

Q11:-Rank the following features/aspects that encourage your purchase in Big Bazaar?

Ans:-

Quality Goods 1

Price 2

Promotional Tools Used 7

Location 5
Facilities 3

Good Brand 4

Ambience 6

Convenient 8

Rank
8
7
6
5
4
Rank
3
2
1
0

In this pie chart we show the factors which encourage the customer buying from Big Bazaar. I
give the ranking to these factors. Ranking is shows in the chart.

Q12:-What is your overall satisfaction level rate about services provided by Big Bazaar?

Ans:- The respondents answers are :-

Highly Satisfied ----- 2

Satisfied -------------- 9

Neutral --------------- 4

Dissatisfied----------- 0
In this pie chart we show about customer satisfaction level with the services provided by the Big
Bazaar. We done survey on fifteen people and we got this result. The percentage is given in the
pie chart.

Q13:-Which promotional services do you expect from Big Bazaar?

Ans:- The respondents answers are :-

Discount Offer ------8

Coupons--------------1

Free Gifts-------------5

Credit Card ----------1

Game Shows ---------0

In this pie chart we show which promotional services customers expect from Big Bazaar. After
the survey I able to know customers mostly want discount offers. And many other things they
want from Big Bazaar which is mentioned in the pie chart.