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  • Customer Feedback Form

    Diunggah oleh

    Sheila Marie Gil-Versoza
    30 tayangan6 halaman
    The customer feedback form collects information about customer feedback including the customer's name and address, the sales representative, and a description of the feedback. It then classifies the feedback as either a complaint, commendation, or major issue and determines if it is valid. For valid feedback, it documents any immediate actions taken such as a letter of explanation, replacement, or recall. Senior management must authorize more serious immediate actions.

    Deskripsi Asli:

    Form for Customer Feedback

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    The customer feedback form collects information about customer feedback including the customer's name and address, the sales representative, and a description of the feedback. It then classifies the feedback as either a complaint, commendation, or major issue and determines if it is valid. For valid feedback, it documents any immediate actions taken such as a letter of explanation, replacement, or recall. Senior management must authorize more serious immediate actions.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai XLSX, PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    30 tayangan6 halaman

    Customer Feedback Form

    Diunggah oleh

    Sheila Marie Gil-Versoza
    The customer feedback form collects information about customer feedback including the customer's name and address, the sales representative, and a description of the feedback. It then classifies the feedback as either a complaint, commendation, or major issue and determines if it is valid. For valid feedback, it documents any immediate actions taken such as a letter of explanation, replacement, or recall. Senior management must authorize more serious immediate actions.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai XLSX, PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    dari 6

    CUSTOMER FEEDBACK FORM

    DATE
    CONTROL NO.

    I. CUSTOMER INFORMATION
    CUSTOMER NAME: CONTACT PERSON:

    CUSTOMER ADDRESS:

    CONTACT NUMBER: EMAIL

    SALES REPRESENTATIVE: TYPE OF CUSTOMER:

    II. DETAILS
    Description of Feedback:

    III. CLASSIFICATION

    Type of Feedback: Complaint

    Classification: Minor
    For Minor Feedback
    Corrective Action: _____________________________________________________
    For Major Feedback:
    Validation: Valid
    Document Attachments: PNCR
    CAR

    Validated By: _________________________

    III. IMMEDIATE ACTION


    Authorized By
    Immediate Action: Letter of Explanation
    Replacement
    Recall/Pullout

    Prepared By: Noted By:

    Sales Support/Salesman Sales Manager

    VALIDATION & AUTHORITY MATRIX

    VALIDATION

    CONCERN AUTHORITY
    Delivery Logistics
    Pricing Sales
    Discounting Sales
    Quality QA/QC
    Packaging QA/QC
    Quantity Supply Chain
    Attitude HR
    Invoicing/SOA Accounting
    Collection Credit & Collection
    Stock Out PPIC

    IMMEDIATE ACTION APPROVAL AUTHORITY

    ACTION AUTHORITY
    Letter of Explanation Manager or higher
    Replacement VP-Sales or higher
    Recall/Pullout VP-Sales or higher
    Reprocess VP-Sales or higher
    CK FORM

    Commendation

    Major

    __________

    Not Valid
    Investigation Report

    rized By Date Closed


    Approved By:

    President
    SAM-FL-01.00.04.17

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