Laurie Ann MacDonald

800 Pleasant Street, Suite 503 - New Bedford, MA 02740

Home: (508) 992-7159/E-mail: laurieann710@yahoo.com
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Education/Training
Bristol Community College, New Bedford, MA Attending Fall 2010
Tourism and Hospitality
Fisher College, New Bedford, MA Graduated 1993
Legal/Executive Secretary
Sacred Heart Nursing Home, New Bedford, MA Completed 1991
Nurse’s Aide Training
Kinyon Campbell Business School, New Bedford, MA Graduated 1982
Secretary
CETA Program, New Bedford, MA Completed 1980
Clerical Training

Computer Skills
MS Office 2002, 2003, Windows XL Amicus Attorney Corel
WordPerfect
MS Publisher Outlook Express Blumberg’s
Blankrupter
MS PowerPoint MS Vista 2007 Internet
Explorer

Experience
New Bedford Office of Tourism (Volunteer Position)
2008 – 2009
Receptionist/Office Assistant
• Answered telephone and provided timely, courteous and knowledgeable responses to information requests
and screened/transferred calls;
• Prepared mailings for visitor requests; evaluated and prepared reports on visitor statistical information;
• Entrusted to manage office in supervisor’s absence; developed information manual for current/new
volunteer support staff; inventoried and ordered brochures and other duties as required

TWD Surfaces 2007

Receptionist/Office Assistant
• Answered telephone and screened/transferred calls as appropriate;
• Assisted in financial department; data entry of employee production statistics; inventory; and other duties
as required

LifeStream Employment & Training 2003 – 2006

Receptionist/Administrative Assistant
• Answered telephone and screened/transferred calls as appropriate;
• Data entry of client/student statistics; prepared attendance sheets and student certificates upon completion
of Certified Nurse Aide/Home Health Aide program;
• Processed, ordered and distributed office supplies from vendors; ordered and arranged refreshments for
company meetings and trainings;
• Collected and evaluated weekly client timesheets for submittal; analyzed and prepared state required
attendance forms; and other duties as required

American Red Cross (Volunteer Position)

Receptionist/Office Assistant 2002
• Answered telephone and screened/transferred calls as appropriate;
• Registered students for CPR/First Aid classes; prepared donations for deposit; assisted in food pantry; and
other duties as required

Law Office of Robert F. Murray 1997 – 1999

Legal Secretary
• Answered telephone and screened/transferred calls as appropriate; set appointments and prepared initial
folders;
• Prepared letters and legal pleadings; calendared dates; photocopied as needed; collated and maintained
files;
• Recorded financial transactions; billing of hourly and CPCS appointed clients; and other duties as required