SYNOPSIS
ON
A Study on the perception of employees about
working in Teams.
Submitted in partial fulfillment for the award of degree of MBA (FT)
(2010-2012)
Guided by: Submitted by:
PROF. VARUN SARDA CHANDNI SARDA
Acropolis Faculty of Management & MBA IV SEM
Research (HR)
DEVI AHILYA VISHWAVIDHYALAYA, INDORESSsSSSS
Acropolis Faculty of Management &
Research
CERTIFICATE
DEVI AHILYA VISHWAVIDHYALAYA, INDORE
DECLARATION
I hereby declare that the Major Project titled A Study on the perception of empl
oyees
about working in Teams is my original work and has not been published elsewhere.
This has been undertaken for the purpose of partial fulfillment of DAVV requirem
ents
for the award of the Degree of Master of Business Administration.
CHANDNI SARDA
Date:-
Place:-
DEVI AHILYA VISHWAVIDHYALAYA, INDORE
ACKNOWLEDGEMENT
It is really a matter of pleasure for me to get an opportunity to thank all the
persons who
contributed directly or indirectly for the successful completion of the project
report, A
Study on the perception of employees about working in Teams.
First of all I am extremely thankful to our college ACROPOLIS FACULTY OF
MANAGEMENT & RESEARCH , INDORE for providing us with this opportunity and
for all its cooperation and contribution.
I also express my gratitude to our director Dr. Sumer Singh Yadav who has been a
constant source of inspiration and my special thanks to Prof. Varun Sarda (proje
ct
guide) for his extensive guidance, cooperation and support.
I am also grateful to all our faculty members for their valuable guidance and su
ggestions
for my entire study.
DEVI AHILYA VISHWAVIDHYALAYA, INDORE
Table of Contents
Chapter no. Particulars Page No.
Chapter- 1 Introduction:-
. Meaning of Team Work. 8-10
. Definition of Team work. 11
. Meaning of Perception 12
. Roles within Teams 13-14
. Why Teamwork is Important? 15
. Advantages of Team work. 16-18
. Disadvantages of Team work. 19
Chapter- 2 About Team Work:-
. Literature Review. 20-21
. Objective of Study. 22
. Rationale of study. 23
Chapter- 3 Research Methodology
. The Study 26
. The Design 26
. Sample size. 26
. Collection of Data. 26
. Research instrument. 27
Chapter- 4 Analysis. 28-48
Chapter- 5 Conclusion. 49
Chapter- 6 Scope Of further research 50
Chapter- 7 Suggestion for the improving ways of Team work 51-52
Chapter- 8 Reference. 53
Chapter- 9 Questionnaire. 54-62
Chapter 1
Introduction to Team work
1.1Meaning of Team work:-
Together
Everyone
Accomplishes
More
With
Organization
Responsibility, and
Knowledge
Team work is the Process of working collaboratively with a group of people in
order to achieve a goal.
A team is a cooperative group whose members interact with each other towards the
accomplishment of specified objectives. In essence, each person on the team puts
aside
his or her individual needs to work towards the larger group objective. The inte
ractions
among the members and the work they complete are called teamwork.
In many organizations employees work in regular small groups called teams where
their
efforts must fit together like the pieces of picture puzzle. When their work is
interdependent, they act as a work team and seek to develop a cooperative state
called
teamwork.
The sum of the efforts undertaken by each team member for the achievement of
the team s objective is called team work. In other words, team work is the backbon
e
of any team.
Teamwork is a joint action by two or more people or a group, in which each perso
n
contributes with different skills and Express his or her individual interests an
d opinions to
the unity and efficiency of the group in order to achieve common goals.
This does not mean that the individual is no longer important; however, it does
mean that effective and efficient teamwork goes beyond individual
accomplishments. The most effective teamwork is produced when all the individual
s
involved harmonize their contributions and work towards a common goal.
In order for teamwork to succeed one must be a team player. A team player is one
who
subordinates personal aspirations and works in a coordinated effort with other m
embers
of a group, or team, in striving for a common goal. Businesses and other organiz
ations
often go to the effort of coordinating team building events in an attempt to get
people to
work as a team rather than as individuals.
In a task of getting business the following skills are expected in an individual
: Good
communication, Convincing power, Behavioural knowledge, Technical knowledge,
Sound Commercial knowledge & Customer Relationship Handling.
If a single individual has to achieve this task he is expected to be master in a
ll the listed
skills which rarely found and is challenging.
However if the single Roles& functions involved here are assigned to each indivi
duals
who is artistic & proficient in any one particular skills the team thus found sh
all be a
highly credible & proficient team.
Teamwork is the ability to work together toward a common vision. The ability to
direct individual accomplishments toward organizational objectives. It is the fu
el
that allows common people to attain uncommon results.
Teamwork is often a crucial part of a business, as it is often necessary for col
leagues to
work well together, trying their best in any circumstance. Teamwork means that p
eople
will try to cooperate, using their individual skills and providing constructive
feedback,
despite any personal conflict between individuals.
When someone comes out from down barriers, misunderstandings, prejudices,
insecurities, divisions, territories and hierarchies he/she begin to build teams
. Get a group
of people in a room having fun with juggling balls or spinning plates and barrie
rs are
immediately removed. Teams unite and work together when they identify a common
purpose- whether the aim is the tallest tower made out of newspapers, or a game
of
rounder s on the park. Competition in teams or groups creates teams and ignites te
am
effort.
1.2 Definition:-
. K.L. Gupta define teamwork as, a group whose members have complementary skills
and
are committed to a common purpose for which they hold themselves as mutually
accountable. A work team generates positive synergy through the coordinated effo
rts of
team members.
. Teamwork is defined as: "co-operation between those who are working on a task.
"
Commonly teamwork is understood as co-operation and willingness to work together
. For
example we often use the phrase:" he or she is a good team player", meaning that
they
have the interests of the team at heart, working for the good of the team.
. Team is defined as a set of individuals tied together for a specific purpose Joh
nson
& Johnson, Holand.
. One is too small a number to achieve greatness. Leaders who fail to promote
teamwork undermine their own potential and erode the best efforts of the people
with
whom they work. To accomplish anything significant, leaders must learn to link u
p with
others.- Dr. John C. Maxwell
. A team is a small number of people with complimentary skills who are committed
to a
common purpose, performance goals, and approach for which they hold themselves
mutually accountable (John Katzenbach and Douglas Smith)
1.3 What do perception means?
Perception is essentially a psychological process whereby people select, organiz
e and
interpret sensory stimulations into meaningful information about their work envi
ronment.
It is closely related to the personality of the person and has the potential to
influence his
behaviour. Perception is described as the person s view of reality.
Perception is an internal process that allows us to choose, organize, and interp
ret stimuli
from our environment, and the process is affecting us (Mulyana, 2001). According
to
Robbins (1996) perception can also be interpreted as a process by which individu
als
organize and interpret their sensory impressions to give meaning to their enviro
nment.
From these definitions it can be withdrawn some digest the concept of perception
,
namely:
Perception is the organization of information about the environment, whether obt
ained
through vision, hearing, appreciation, feeling, and olfaction.
That organization is not recording information that is true about the situation
but it is a
unique interpretation and even can be very different from the reality.
Perceive the action usually involves the introduction of back, compare, absorb,
and
interpret and establish the meaning and characteristics of object perception.
It can be concluded that the perception determines the direction and shape a per
son's
behavior.
1.4 Roles within teams
Following many years research on teams, Dr Meredith Belbin identified a set of ei
ght
roles, which, if all
Present in a team, give it the best chance of success. These roles are:
Coordinator
Shaper
Plant
Monitor-Evaluator
Implementer
Resource Investigator
Team Worker
Finisher
The Coordinator clarifies group objectives, sets the agenda, establishes priorit
ies, selects
problems, sums up and is decisive, but does not dominate discussions.
The Shaper gives shape to the team effort, looking for pattern in discussions an
d
practical considerations regarding the feasibility of the project. Can steamroll
er the team,
but get results.
The Plant is the source of original ideas, suggestions and proposals that are us
ually
original and radical.
The Monitor-Evaluator contributes a measured and dispassionate analysis and, thr
ough
objectivity, stops the team committing itself to a misguided task.
The Implementer turns decisions and strategies into defined and manageable tasks
,
sorting out objectives and pursuing them logically.
The Resource Investigator goes outside the team to bring in ideas, information a
nd
developments to it. They are the team s salesperson, diplomat, liaison officer and
explorer.
The Team Worker operates against division and disruption in the team, like cemen
t,
particularly in times of stress and pressure.
The Finisher maintains a permanent sense of urgency with relentless follow-throu
gh.
1.5 Why team work is important?
. Create synergy: where the sum is greater than the parts.
. Supports a more empowered way of working, removing constraints which may
prevent someone doing their job properly.
. Promotes flatter and learner structure, with less hierarchy.
. Encourages multi disciplinary work where teams cut across organizational divid
es.
. Fosters flexibility and responsiveness, especially the ability to respond to c
hange.
. Pleases customers who like working with good teams (sometimes the customers
may b the part of the team).
. Promotes the sense of achievement, equity and camaraderie, essential for a
motivated workplace.
. When managed properly, teamwork is a better way to work
1.6Advantages of Team work:-
1. Efficiency
With teamwork come improved efficiency. The last thing you want is to have two
employees reproducing the same project or doing the same work when the task can
be
handled by one employee. Make sure employees communicate regarding task
assignments, project scopes and how projects intersect to maximize efficiency.
2. Morale
Employees who work well together are happier, which boosts morale. This makes yo
ur
office a more pleasant place in which to work, and that may lead to better emplo
yee
retention.
3. Information Preservation
if employees work together, valuable information is shared, protecting the compa
ny from
injury or loss when someone leaves the company. When an employee works on a proj
ect
by herself and other employees don't know exactly what she does or how to run th
e
project this lone employee handles, a problem can arise when that employee quits
or is let
go. Sharing information can cut down on time spent learning valuable information
a
former employee understood well.
4. Innovation
when successful teamwork prevails, innovation skyrockets. It's true that two hea
ds can be
better than one; let your employees brainstorm for solutions together, working o
ut the
kinks in project plans.
5. Reduced Waste
while teamwork building meetings can feel like a waste of time, the resulting co
operation
and reduction of redundancy can more than compensate for the time invested in
collaborating with one another. Encourage employees to look for ways to reduce
duplication of efforts and streamline production.
6. Usability
when employees collaborate on projects that affect other employees in the compan
y,
you'll see great benefits in the usability and workability of projects. The empl
oyees who
will actually use the product or process in question will have valuable input fo
r those on
the design end of the product or process. If you give employees a chance to work
together
as a team, you'll reduce the need to rework projects, products and procedures.
7. Unity
One of the most valuable benefits of teamwork is the sense of unity that accompa
nies a
positive work environment. By fostering this sense of unity, you also promote a
sense of
"all for one and one for all," which is good for the whole company.
8. Accountability for Weak Areas
Working as a team not only helps to showcase people's various strengths, but can
also
allow for compensation of weaker areas as well. Staffers can distribute the work
load so
that people are playing to their strengths with their work and team up to tackle
areas
where they are weaker to allow for improvement. This creates a stronger and more
skilled
workforce, as people use the teamwork opportunity to improve across the board.
9. Reduction of Risk
When the task at hand is executed with the maximum possible efficiency, there is
a
reduction in risk. The best advantage of teamwork in business is that the burden
of failure
is borne by all the members of the team and it does not fall on the shoulders of
just one
person.
10. Timely Completion
Teamwork is one of the best ways to ensure the timely completion of any work, wi
th the
maximum possible efficiency. This ensures that the clients of the company are bo
und to
come back to your organization with a new project or contract.
11. Goodwill and Reputation
Teamwork, also, increases the goodwill and reputation of a business. The goodwil
l, in
fact, is a tangible asset of any business that plays a highly instrumental role
in bringing in
more customers and public trust.
12. Specialization in Work
Another very good advantage of teamwork in business is that a person is able to
specialize in one specific field. That is, he can optimize the quality of the wo
rk that he
does, and can also work with the maximum possible efficiency. This ensures a hig
h
quality output from all individuals and the whole team.
13. Building leads:
Sometimes having a team can help you bring traffic and leads to your site. This
usually
comes in the form of a JV partnership which is essentially when you send your in
fo to
their list and vice versa.
1.7 Disadvantages of Team work:-
1. Unequal Participation
With some teams, there can be a tendency for members to sit back and let others
do most
of the work. This can cause resentment in the workplace, especially if you as a
business
owner recognize only the efforts of the team and not those of its leaders.
2. Not Team Players
Some workers may not function well as part of a team, preferring to work on thei
r own. If
your work environment requires working as a team to accomplish a task, need to b
e sure
screening out during the hiring process.
3. Limiting Creativity
Teamwork may also limit creative thinking. Employees may be so focused on workin
g
for the overall good of the team and fitting in to the team concept that they pu
t their own
ideas on the back burner.
4. Longer Process
According to the Entrepreneur.com, a team can sometimes take longer to produce a