JESSE L.

FENTON, MHA

jfenton@live.com 678.464.4085 Jesse Fenton

P R O F E S S I O N A L P R O F I L E

High-impact results-driven healthcare and operational professionalwith over5years of experience in technology, healthcare, business development,

andexecutive management. Specialize in leading highly effective teams, building relationships with stakeholders, and implementing cost-efficient solutions for

organizational growth. Passionate about all things relating to Diversity & Inclusion, becausewhat we can't do alone, Ibelieve we can do together.

P R O F E S S I O N A L W O R K E X P E R I E N C E

MultiCare Health System,Tacoma, WA May 2016 - August 2016

AdministrativeResidentto theExecutive Vice President/COO

Led successful acquisition of patient education, engagement and experience platform delivery system.

Spearheaded quality improvement steering committee to improve specific health system issuesincludingHEDISmeasures, such asnurse communication,

physician communication, medication education, care transitions, discharge instructions, staff satisfaction, readmission rates, and culture of safety survey.

Improved clinician productivity by 22% which impacted patient throughput by 39%.

Increased web page activity over 33% by implementing innovative website redesign tailored to prospective members and providers for health system ACO

before open enrollment.

Medical University of South Carolina Hospital Authority,Charleston, SC August 2015 - May 2016

AdministrativeResidentfor Medical & Surgical Acute Care Unit

Engineered new customer service & patient engagement improvement projects to address poor patient experience and communication.

Leveraged innovative patient engagement techniques to successfully addressunconscious bias among the physicians and support staff in regards to patients.

Implemented professional developmenttraining to improve employee communication and patient experiences.

Impacting factor: 85physicians, nursing staff, patient care technicians, environmental services and secretarial staff.

Microsoft Corporation,Seattle, WA May 2013 - August 2015

Healthcare & Life Sciences Corporate Account Executive

Managed sales strategy for 300+ hospitals, physician practices, ambulatory care clinics, nursing in North Central District.

Delivered13%year-over-year growth in revenue valueof $22M to the overall healthcare and life science business

Provided consulting guidance, analysis, and controls to future-proof clients from enterprise level security threats.

Guided clients through the changes of the U.S. Healthcare Reform Act and advised clients on how to maximize their investments in the Microsoft platform to

improve efficiencies, reduce costs and increase productivity.

Improved CXO customer relationships as demonstrated by improvement in customer satisfaction survey scores by 49%.

Led a vertical team of product specialists and partner resources that were responsible for aggressively driving new business across all Microsoft software

products while maintaining exceptional customer satisfaction.

International Business Machines (IBM),Atlanta, GA

May 2012 -August2012
Software Group Social Media Sales Eminence Intern

Supported 14+ members of the Software Sales Team to drive revenue over $14.2M in 2nd Quarter of 2012.

Launched social media marketing campaigns to increased WebSphere product interest by 11%.

Increased sales executives page search activity over 13% by collaborating LinkedIn & Twitter digital media technologies.

Performed cross-functional ad-hoc requests, resolved customer issues, and conducted deep-dive client market research study on prospective new business

which led to a 9% increase in pipeline revenue for the 3rd Quarter of 2012.

E D U C A T I O N A R E A S O F E X P E R T I S E

Master of Healthcare Administration Project Management/Leadership

Medical University of South Carolina
Enterprise/IT Acumen

Contract Negotiation
Bachelor ofBusinessAdministration, Management
Jesse Fenton
Savannah State University Performance Improvement

Business Development
D I G I T A L M E D I A
Provider/Client Relations

Jesse Fenton www.jefenton.weebly.com Strategic Planning/Implementation

P R O F E S S I O N A L A F F I L I A T I O N / C E R T I F I C A T I O N S

American College of Healthcare Executives (ACHE) National Association of Health Services Executives (NAHSE)

American College of Medical Quality (ACMQ) Healthcare Information & Management Systems Society (HIMSS)

Just Culture/Workplace Accountability Certification 04/17 Medical Group Management Association (MGMA)