by
Nancy Fox
Foreword by
William H. Thomas, M.D.
www.healthpropress.com
Lyrics on p. 54 from I Need to Wake Up. Words and music by Melissa Etheridge. Copyright
2005 by Songs Of Ridge Road. All Rights administered by BMG Rights Management (U.S.)
LLC. All rights reserved. Reprinted by permission of Hal Leonard LLC.
The Habit Loop on p. 71 from The Power of Habit: Why We Do What We Do in Life and
Business, by Charles Duhigg. Copyright 2012 by Charles Duhigg. Used by permission
of Random House, an imprint and division of Penguin Random House LLC. All rights
reserved.
Lyrics on p. 106 from Both Sides Now. Words and music by Joni Mitchell. Copyright
1967 (renewed) by Crazy Crow Music. All rights (excluding print) administered by
Sony/ATV Tunes LLC, 424 Church St., Suite 1200, Nashville, TN. Exclusive print rights
administered by Alfred Music. All rights reserved. Used by permission of Alfred Music.
Diagram on p. 200 adapted from David Marx, Patient Safety and a Just Culture
(PowerPoint slides). Copyright 2007 by Outcome Engineering LLC. All rights reserved.
British Library Cataloguing-in-Publication data are available from the British Library.
For
the elders and their care partners
Preface
Person-Centered Leadership
Elevating the Art
xv
xvi Preface
our sacred work, we come in contact with Masters. For each of us,
these Masters may come in different forms. They may come in the
form of a superior who guides and mentors us, a family member
who complains to us, a hands-on caregiver who amazes us with
her capacity to give, or our favorite elder who shares a laugh with
us each day. I do know we all share some of the same Masters.
They come in the form of those who challenge us the most, who
cause us the most angst, who do not fit into the mold we want
them to fit into, who we struggle to help and understand, who
we lose sleep over, and who make us look deep inside ourselves,
searching for the answer, questioning ourselves, challenging our
own beliefs and attitudes, seeking a better way. These people are
our greatest teachers, our greatest Masters. And in long-term care,
we are blessed with many of these Masters. Some days they seem
to be everywhere. Are we listening and learning from them?
Through the process of writing this book, I know that I will
continue to grow myself toward the mastery of leadership. If that
growth can help me better learn the lessons of my Masters, then I
will have been successful. If you are reading this book, our jour-
neys will become entwined. Through that process, if you can gain
even a small kernel of insight or growth that aids you in the impor-
tant and noble work you do, then I will be thankful.