Supervisor Development Program: Overview

Objective: Enable supervisors to drive performance and accountability for themselves and their employees.

Specific Outcomes for Participants

Develop skills for setting goals, coaching and motivating, and developing employees
Develop confidence in providing leadership and managing performance
Develop skills for effective performance management
Develop knowledge of best practices for retaining and increasing staff productivity
Develop an action plan for personal and career development

Structure of Program

Program consists of five sub-sections - where the participants will be engaged in highly interactive experiences designed to:

Test their knowledge of the supervisory subject matter

Provide them with practical tools and techniques for supervision
Involve them in sharing experiences and discussing application of the tools and techniques
Allow them opportunity to practice the techniques in a safe environment
Provide them with expert feedback on their abilities
 Supervisor Development Program: Content
Insights into Abilities Tools
Participants will be able to After class, participant may use
Individual leadership Develop strategies for managing different Langdon / Some Other
Section #1: strengths / weaknesses employees - differently Leadership profile instrument
Fundamental Use conflict and influence techniques to Conflict Management Guide
Strategies for communication and improve communications and productivity Motivation checklist
supervision influence skills Understand methods for positive impact
on performance and morale
Effective goal setting Define measurable objectives SMART guidelines
Section #2: Effective prioritizing Translate these into weekly priorities Priorities Template
Delegate efficiently Goal Setting Process
Planning
Fundamentals of Deliver constructive performance Feedback Template
Section #3: employee motivation feedback Rewards Checklist
Tactics for feedback Deliver praise and reinforce performance Counseling Guidelines
Coaching Use reward strategies that motivate
individual success
Fundamentals of Prepare for the performance review Review Checklist
Section #4: performance review legal dos / donts 2.5 rule
Keys to employee Conduct a performance review meeting Four Step Review Process
Developing development Identify employee development needs Influence / Power Matrix
Managing up Create a development plan
Fundamentals of team Manage team morale Team Review Checklist
Section #5: performance Improve team process Process Management Model
Keys to team Solve problems efficiently (SIPOC)
Teaming development Four Step Problem
Resolution Process
 Supervisor Development Program: Learning Format
Each of the five sub- sections of the program will follow a similar format see below. This consistent approach to program instruction
enhances, learning, application and retention for the participants.

Segment Purpose Key Elements

Pre-work Enable participants to hit the ground running Langdon / Some Other Profile.
Reduce in-class time for administrative work List of challenging employee situations.

Opening Activity Create learning anchors for each sections concepts Video demonstration, or
Provide key insights and research supporting Interactive exercise
supervisor / management strategies

Management Provide how tos for each section / topic Lecture / dicussion on the topic
Strategies Provide on-the-job tools / techniques for participants Work book examples of the tool / technique
Demonstration of the tool / technique

Group Activity Enhance discussion and sharing of information Hands-on application (e.g.; writing objectives,
among participants writing a development plan, etc.
Provide opportunity to apply the management Discussion and review with the facilitator
strategy in the participants real world context

Provide live and safe practice scenarios to employ Triad fish bowl activity
Application Activity the learning from the prior group activity exercise Facilitator debrief and feedback (one-on one)
Provide how tos for direct employee communication Facilitator modeling
and management

Create an individual development plan for the Action Planning Template

Action Plan participant to focus on personal development after the
training program.
 Supervisor Development Program: Sub-Section #1
Strategies For Supervision
Total Run Time: 2 1/2 hours

Activity Design Duration

Opening Activity Conduct Introduction Exercise to introduce participants and the topic areas. 20 min.
Discuss ground rules, agenda, and participant responsibilities.

Management Strategies Conduct Motivation Exercise. Review the drivers of motivation. Use research 10 min.
from First Break All The Rules regarding strategies of successful managers.

Group Activity Conduct Supervisor Competency Model Exercise. Review the basis of 50 min.
leadership, communications styles, and management strengths and weaknesses
related to the Langdon / Some Other Profile Instrument.

Application Activity Conduct Supervisor Competency Model Application Exercise. Review the how 60 min.
tos of employing the instrument in the real world. The focus is on treating
individuals differently in order to shape specific motivational strategies.
Conduct Supervisor Competency Model Planning Exercise. Participants apply
the tool / techniques to a specific individual selected from the pre-work
preparation.

Action Plan Conduct Action Learning Activity. Participants develop individual action plans 10 min.
to develop the values and skills that will further their effectiveness as a
supervisor.
 Supervisor Development Program: Sub-Section #2
Planning
Total Run Time: 2 1/2 hours

Activity Design Duration

Opening Activity Conduct Tent Building Exercise to introduce participants to the topic area. 30 min.
Discuss the nature of follower-ship and its impact on determining effective
supervisory strategies.

Management Strategies Introduce objective setting phase of supervision. Provide a format for SMART 20 min.
objectives to develop clear performance expectations. Discuss / demonstrate
using examples of effective and ineffective objectives.

Group Activity Conduct Objectives Development Exercise. Direct participants to select a pre- 40 min.
work situation / employee for which they can develop performance objectives.
Introduce the Priority Management Template. Provide a format for managing,
revising, reorganizing and delegating weekly project and work activities.
Provide a Four-Step Process for developing and reviewing objectives.

Application Activity Conduct Objectives Role Play Exercise. Direct participants in a fish bowl 50 min.
activity to prepare for, and conduct an employee objective / priority management
meeting. Review the role-plays with the class. Demonstrate good technique.

Action Plan Conduct Action Learning Activity. Conduct a discussion with the participants on 10 min.
the lessons learned. Highlight keys to success. Direct participants to complete
their Section #2 Action Planner.
 Supervisor Development Program: Sub-Section #3
Coaching
Total Run Time: 3 hours

Activity Design Duration

Opening Activity Conduct Index Card / Team Development Exercise to introduce participants to 30 min.
the topic area. Discuss the nature of individual and teamwork success from
good coaches. Identify effective supervisory strategies.

Management Strategies Introduce coaching phase of supervision. Provide a format for coaching, 20 min.
praising, counseling and rewarding performance. Introduce the Feedback
Template as a guide for delivering effective coaching with a focus on
motivating and teaching.

Group Activity Conduct Coaching Writing Exercise. . Direct participants to select a pre-work 50 min.
situation / employee for which they can practice a coaching scenario.
Introduce the Feedback Template. Provide a format for correcting, praising and
teaching an employee. Provide a four-step process for communicating the
review and for providing on-going informal coaching. Discuss and demonstrate
using examples of effective and ineffective feedback.

Application Activity Conduct Coaching Role Play Exercise. Direct participants in a fish bowl 70 min.
activity to prepare for, and conduct an employee coaching meeting. Review the
role-plays with the class. Demonstrate good technique.
Discuss reward strategies and the power of recognition. Integrate ConAgra
rewards systems with options like expanded job responsibilities, autonomy, and
involvement in decision making, and mentoring.

Action Plan Conduct Action Learning Activity. Conduct a discussion with the participants on 20 min.
the lessons learned. Direct participants to complete their Section #3 Action
Planner.
 Supervisor Development Program: Sub-Section #4
Developing
Total Run Time: 3 hours

Activity Design Duration

Opening Activity Conduct Blind Man Exercise to introduce participants to the topic area. Discuss 10 min.
the nature of personal development and focus on the idea of preparing
employees to move forward.

Management Strategies Introduce the appraisal / development phase of supervision. Provide a format for 20 min.
conducting an effective performance review and creating a development plan to
encourage employee accountability for career development. Introduce the 2.5
Rule Format and Developmental Options Checklist as management tools.

Group Activity Conduct Appraisal Preparation Exercise. Direct participants to select a pre- 30 min.
work situation / employee for which they need to write a review and plan.
Discuss and demonstrate using examples of effective and ineffective
objectives. Provide a four step process for delivering the appraisal /
development plan.

Application Activity Conduct Appraisal / Development Role Play Exercise. Direct participants in a 60 min.
fish bowl activity to prepare for, and conduct an employee review meeting.
Review the role-plays with the class. Demonstrate good technique.

Management Strategies Provide a format for managing up. Share a Priority Planning Template and a 40 min
four-step process for setting personal priorities weekly. Conduct a
demonstration and discussion on the how tos of the Template.

Action Plan Conduct Action Learning Activity. Conduct a discussion with the participants on 20 min.
the lessons learned. Direct participants to complete their Section #4 Action
planner.
 Supervisor Development Program: Sub-Section #5
Teaming
Total Run Time: 3 hours

Activity Design Duration

Opening Activity Conduct Index Card Exercise to introduce participants to the topic area. Discuss 30 min.
the elements of successful team effort. Provide a Team Review Checklist that
can help a supervisor audit team performance and create a team development
plan.

Management Strategies Introduce team building and development. Provide a format for integrating the 10 min.
Five Drivers Of Team Performance and how they impact team productivity.
Introduce the Four Step Problem Solving Template the focus is on productive
innovation in work habits.
Introduce the SIPOC Work Improvement Model. Demonstrate effective
utilization of the model.

Group Activity Conduct Process Improvement /Problem Solving Exercise. Direct participants to 40 min.
identify a pre-work situation requiring resolution / improvement.
Demonstrate the technique / method using examples of effective and
ineffective problem solving situations.

Application Activity Conduct Problem Solving Role Play Exercise. Direct participants in a team 80 min.
activity to prepare for, conduct, and facilitate a team problem solving meeting.
Review the role-plays with the class. Demonstrate good technique.

Action Plan Conduct Action Learning Activity. Conduct a discussion with the participants on 20 min.
the lessons learned. Direct participants to complete their Section #5 Action
planner.