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March 2014

Nestl Quality Policy

Mandatory Issuing departement
March 2014 Corporate Quality Management

Target audience
All employees

Executive Board, Nestl S.A.

All Nestl Principles and Policies, Standards and Guidelines
can be found in the Centre online repository at:
This document is also available as GI-31.000-5 at:

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The content of this document may not be reproduced,
distributed or disclosed to third parties without proper authorization.
All rights belong to Nestec Ltd., Vevey, Switzerland.
2014, Nestec Ltd.


Nestec Ltd., Corporate Identity & Design,
Vevey, Switzerland

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certified by the Forest Stewardship Council (FSC).
Commitment of Top Management

At Nestl, Quality is an integral part of our Nestl Complying with relevant laws and regulations
Corporate Business Principles. These principles as well as internal requirements,
guide our actions to deliver products and services Continuously challenging ourselves to improve
that are safe, compliant and preferred by our the quality management system to guarantee
consumers and customers. They are essential food safety, prevent quality incidents and
for the achievement of our ambition to be eliminate defects through the review of quality
recognized and trusted as the leading food, objectives and results,
Nutrition, Health and Wellness Company. Encouraging participation and promotion of
At Nestl, our commitment is to never quality responsibilities amongst all employees
compromise on the safety, compliance and and third parties through standards, education,
quality of our products and services. This training and coaching, supervision and
requires everybody to be engaged, to understand effective communication.
their responsibility in achieving our quality At Nestl, we implement the Quality Policy
objectives and to be empowered to take action through the application of our Nestl Quality
in order to protect our consumers, customers and Management System.
our brands. At Nestl, teamwork, engagement, ownership
At Nestl, our Quality Policy summarizes and support by everyone are vital for achieving
the essential elements of our commitment for our quality objectives. In this context, we are
excellence and includes: committed to providing the required leadership,
Fostering a quality culture with the objective management and resources and we will ensure
of developing, manufacturing and providing that Quality Policy is reviewed annually and
products and services with zero defects that communicated to all employees and third parties.
are trusted and preferred by our consumers Quality is about trust. Each and every one of
and deliver on our nutrition, health, and us has the power to influence this trust through
wellness promise, our dedication to the quality of our products and
through our passion and leadership.

Paul Bulcke
Chief Executive Officer

Nestl Quality Policy 1

Nestl Quality Policy

Quality is all about the trust of our Consumers To sustainably create value and to effectively
and Customers. and efficiently build customer and consumer
At Nestl, Quality is the foundation of our trust, Quality at Nestl is to:
company and is fully embedded in our Nutrition, 1. Guarantee food safety and full compliance
Health and Wellness promise. Every day, Nestl by respecting our policies, principles and
products and brands are chosen by millions of standards with full transparency,
people all over the world to fulfil their nutrition, 2. Ensure preference and consistency to
health and wellness needs, at every moment of delight consumers and customers by valuing
the day, and across their lifetime. what they value and by offering products,
This trust is based upon our quality image and systems and services that always meet or
our reputation for consistently delivering high- exceed their expectations,
quality products. It has been built up over many 3. Strive for zero defects and no waste by
years, ever since Henry Nestl created the first constantly looking for opportunities to apply
Farine Lacte Nestl in 1867. our continuous improvement approach to
Every product on the shelf, every service and deliver competitive advantage, and
every consumer and customer contact helped 4. Engage everybodys commitment across
to shape this trust. A Nestl brand name on a our complete value chain and at all levels of our
product is a promise that it is safe to consume, organization to build the Nestl Quality Culture.
that it complies with all relevant laws and
regulations and that it constantly meets our high
standards of Quality.
Each and every Nestl employee is involved
in and dedicated to achieving high Quality
standards for our consumers and customers
through the application of the Nestl Quality
Management System.

& Consistency

Food Safety Consumer Zero Defects

& & &
Full Compliance Customer No Waste


2 Nestl Quality Policy

The Nestl Quality Management System

The Nestl Quality Policy, which applies across We enhance the effectiveness of NQMS
the complete Nestl Group and which is through the use of the management tools
complemented by unit-specific Quality Policies, and methods provided by Nestl Continuous
is achieved through the implementation of the Excellence (NCE) and GLOBE data management
Nestl Quality Management System (NQMS). solutions.
All functions across the value chain are The NQMS is composed of three main
responsible for achieving Quality objectives and elements:
continuously improving Quality performance. The Quality Standards capture the
The Quality Function acts as the guardian and knowledge and expertise of Nestl professionals
the challenger of the NQMS. to ensure a consistent application of what we
Management by process is an essential know. Quality standards incorporating centrally
principle of NQMS. It provides the framework for established generic and product-specific
attaining and maintaining compliance, measuring requirements are managed through locally
performance and continuing to achieve consumer defined operating quality manuals. Country
and customer delight. specific standards, based upon local regulatory
We ensure full alignment of NQMS to ISO requirements, are incorporated at the local level.
Quality standards. NQMS is implemented across A Continual Improvement Management
our organization and verified by independent Cycle to ensure an effective and efficient
third party certification bodies. We expect that management of Quality processes, to measure
our external business partners (vendors, contract performance, and drive the enhancement of our
manufacturers, licensees, joint ventures, and Quality culture.
customers) demonstrate their alignment with A Process-Based Management System
our requirements to achieve food safety and encompassing the whole value chain in which all
compliance. functions are responsible to define and manage
We foster a quality culture by developing the processes they own which can impact
quality awareness through the organization on product safety, compliance and consumer
and encouraging a management attitude delight. Support Functions provide assistance,
that anticipates potential Quality issues. We expertise and tools in order to meet the NQMS
empower all Nestl personnel with the necessary requirements and to achieve the quality
competences and tools in order to consistently objectives.
fulfil policies, principles and standards.
We continuously improve by challenging
ourselves. We involve all employees across
the whole Value Chain to achieve and maintain
consumer trust.

Nestl Quality Policy 3