JOB DESCRIPTION: Application Engineer

IMMEDIATE SUPERIOR: Customer Care Manager

LOCATION Hethel, Norfolk
Introduction
This is a unique opportunity to work for a large and diversified global company manufacturing
machinery in the Pharmaceutical, Non-wovens, Consumer and Medical industries. Due to our
requirement to enlarge our field service department at our facilty in Hethel, Norfolk, an opportunity
has now become available to for an Application Engineer primarily based for machines supplied to
the medical industries.

The principle role of the application engineer will be to ensure the orderly, efficient, cost effective
and timely supply of support and spares to all Optima Life Science (medical industry) customers
including all sister companies in the group. The scope of the principle role will include all products
manufactured by any of the Optima facilities. The position will also include support of other
equipment sold, but not manufactured by Optima. To achieve this role and all its disciplines, we
recognise that training will be required

The application engineer is an important role within the company and the position will overlap with
Sales/Marketing, Production, Service, After Sales and Administration teams. Liaising with and
supporting these departments is critical for the customers perception of a truly organised, efficient
operation.

We will provide training for the successful candidate to work autonomously in the field with good
working knowledge of mechanical, electrical and software engineering.
The following spheres of competency will be covered.
Mechanical
Electrical (machine control)
Sensors
Pneumatics
Programmable logic controllers (Allen Bradley & Omron)
Motion Controllers (Bosch Rexroth, Allen Bradley, Omron)

The successful applicant will have:

Degree level education with engineering background preferably with field service
experience but not essential.
Computer literate with good working experience with Microsoft Word and Excel.
Knowledge of desktop publishing would help but not essential.
Strong communication with interpersonal skills.
Excellent communication skills and the ability to stay organised and multi task.

Specific Responsibilities:-
1. De-bug and commissioning of complex packaging machinery.
2. On-site customer visits within Europe for machine installations and other servicing.
3. Good customer skills and the ability to work under pressure and display a professional
attitude.
4. Able to carry out on-site machine modifications if necessary with skills in mechanical,
electrical and software.
5. To occasionally work at our German headquarters for perhaps some periods of extended
time.
OPTIMA Packaging Machinery PLC
Hethel Engineering Centre Phone +44 1953 600078 Managing Director Commercial Register
Chapman Way, Hethel Fax +49 1953 605069 Hans Bhler 04541831, Portsmouth
Norfolk, NR14 8FB info@optima-gb.com Jrgen Kuske VAT Registration No. 812181855
UNITED KINGDOM www.optima-lifescience.com

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 6. Ensuring accurate and rapid supply of spares to customers.
7. Configuring and maintaining accurate records for service and planned maintenance.
8. Configuring and maintaining accurate records for customers spares.
9. Providing quotation support.
10. Promotion to Optimas customers of planned maintenance, upgrade options and spares
availability.
11. Advising to the design office / customer service manager on problems, found in the field
and necessary measures to correct design, manufacturing and cost.
12. Compliance with health and safety and any company working practises. NB Safety
footwear to be worn while in workshop and at customer site is compulsory.
13. Be self-motivated and be able to work on your own and to manage your own workload.

General expectations and working methods.

Office based at our Hethel, Norfolk premises but being prepared to travel at a moments
notice to customer sites or to head office in Germany.
Agreeing and developing schedules for spares, planned maintenance.
Keeping focussed on the positive aspects of the company, maintaining faith in our own
abilities, and showing commitment in meeting agreed targets even if they are extremely
ambitious.
Ensuring service meets or exceeds our customers expectations
Ensure that those involved with a customer visit are aware of what is expected.
Ensure that the customer liaises with one Optima contact to ensure continuity and
consistency.
Provide feedback of information to all Optima personnel do not keep secret useful tips
etc.
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