Week 7 and 8 Assignment

**This is a three part assignment and needs to be separated**

Part One
Phase One
Complete Phase I (Improvement Opportunity) of the Process Improvement Project.
Refer to the "Process Improvement Project" resource for directions and criteria
regarding the completion of this phase of the Process Improvement Project.

While APA format is not required for the body of this assignment, solid academic
writing is expected, and documentation of sources should be presented using APA
formatting guidelines, which can be found in the APA Style Guide, located in the
Student Success Center.

This assignment uses a rubric. Please review the rubric prior to beginning the
assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to Turnitin. Please refer to the directions
in the Student Success Center.

Phase Two (BOTH PHASE ONE AND PHASE TWO CAN BE IN ONE WORD
DOCUMENT. THE POWERPOINT IS SEPARATE)
Part Two
Complete Phase II (Planning and Implementation) and Phase III
(Evaluation) of the Process Improvement Project. Refer to the "Process
Improvement Project" resource for directions and criteria regarding the
completion of these phases of the Process Improvement Project.

While APA format is not required for the body of this assignment, solid
academic writing is expected, and documentation of sources should be
presented using APA formatting guidelines, which can be found in the APA
Style Guide, located in the Student Success Center.

This assignment uses a rubric. Please review the rubric prior to beginning
the assignment to become familiar with the expectations for successful
completion.
You are required to submit this assignment to Turnitin. Please refer to the
directions in the Student Success Center.
Process Improvement Project
For this assignment select either your own organization or an organization about
which you know enough to review the supply chain processes and identify a process
that can be improved in your sphere of influence.
Phase I: Improvement Opportunity
Write 500-750 words on improvement opportunity in your sphere of
influence. Address each of the following sections:
Quality Tool Analysis
Identify your problem statement and complete a root-cause analysis.
Identify which quality tools you used to identify and vet the problem.
Explain the quantitative and qualitative tools you used and provide a
summary of how you arrived at your problem.

Stakeholder Analysis
Complete the interactive "Stakeholder Analysis: Winning
Support for Your Projects," located on the Mind Tools
website. In Step 2, select the Interactive Screen App
hyperlink. Provide a Power/Interest Grid of your
completed chart (using either a picture format or a
handwritten document). In addition, provide a summary
that includes considerations for all stakeholders. These
considerations will form your communication plan in Part
II.
Here is the link
https://www.mindtools.com/pages/article/newPPM_07.htm
Prepare this assignment according to the guidelines found in the APA Style Guide,
located in the Student Success Center. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to beginning the
assignment to become familiar with the expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions
in the Student Success Center.
Phase II: Planning and Implementation
Part Three
In Phase II of the Process Improvement Project you will be creating a project timeline
to help you implement the proposed solution to the problem statement defined in
Phase I. As a project leader, you will need to consider several things before you start
the project. The project leader must preplan, plan, and kickoff the project.
Planning of the Project
As the project leader, write 500-750 words that address these items:
1. Identify which methodologies and strategies you will implement to
meet your goals. Provide rationale for why you did not select some of the
other methodologies and strategies.
2. Which business functions will be impacted by your action plan? What
tactics will you use to manage implementation across business functions?
What can you do to enhance collaboration/cross-functionality to ensure
the success of your plan?
3. Timeline: Create a timeline to implement the proposed improvement
to the problem and identify the critical path components.
4. Communication plan: Using your completed quality tools analysis
and stakeholder analysis, create a communication plan for disseminating
your action plan to all of the stakeholders. Which strategies do you plan to
utilize and why? Your plan should demonstrate how you plan to use formal
and informal communication channels to implement the plan. In addition,
explain how the communication plan addresses what you are hoping to
achieve with your goal.
Project Kickoff and Implementation of the Project
Successfully improving the value chain requires the willingness of required
stakeholders to participate. Imagine you are presenting your project plan in a
meeting to all the essential stakeholders for approval. Effective oral communication
is essential in the business setting so you will need to present your project plan
logically and comprehensively to the stakeholders.
Create a PowerPoint presentation (7-10 slides) specifying the problem
statement, stakeholders, proposed solution, timeline, and communication
plan to implement the project. Record yourself presenting the plan and then
post your video using YouTube, Vimeo, or any other video site that allows you to
post your video. Be sure to address the "why" and "how" in your narrative. Refer to
the materials section of Topic 8 for privacy settings when using YouTube.
Phase III: Evaluation
In the final step for your plan, state in 250-300 words the metrics you will
use to determine project implementation success. Please justify why you
have selected those metrics. Include specific metrics that will be used to
evaluate the success of the implementation. How long will the project
team monitor project implementation?
This assignment uses a rubric. Please review the rubric prior to beginning the
assignment to become familiar with the expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions
in the Student Success Center.
General Project Requirements
While APA format is not required for the body of this assignment, solid academic
writing is expected, and documentation of sources should be presented using APA
formatting guidelines, which can be found in the APA Style Guide, located in the
Student Success Center.
This assignment uses a rubric. Please review the rubric prior to beginning the
assignment to become familiar with the expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions
in the Student Success Center.

I am doing this project on my hospital focus to help with

patient Flow and Customer Satisfaction utilizing timely
discharges form the hospital.
Below is my initial post on the subject, please incorporate
into the project

The sigma six methodology brings to focus a way to find defects within a system
that do not meet a customer's requirements. This is accomplished by using DMAIC:
Define, Measure, Analyze, Improve, and control (Jacobs et al., 2014, p.302). One
aspect that my hospital is focusing on to help with patient Flow and Customer
Satisfaction is timely discharges. It is expected that a patient will be discharged
within two hours of the discharge order being written by the physician. I will use the
DMAIC process to identify and provide corrective measures for any deficiencies.

Define: Patients will be discharged within two hours of written physician order.
Requires attention due to delay in discharge impairs flow and throughput process.
Delays also create decreased customer satisfaction reflecting on scores that directly
impact reimbursement.
Measure: Time stamp of discharge order compared to the daily census for start and
end times. Deficiency occurs in monitoring due to the order being computer based,
but the census is paper based. Auditors must either call for or physically see the
census for discharge times. Core measures not completed before the two-hour
window. The staff does not understand the process and how late discharges affects
other units and payment.
Analyze: Staff does not understand the flow and throughput process. Lack of
urgency with staff whom would rather sit on a stable patient then discharge and
receive a new admission. Core measure paperwork not addresses and reviewed in a
prior shift, lack of teamwork for discharge process.
Improve: Educate staff regarding flow and throughput process for the hospital.
Establish a review process for core measures on the night shift to assist with
paperwork and decrease load for day shift during discharge two-hour window.
Encourage clinical managers to monitor staff and ordered discharges to ensure
completed with established time frame.
Control: Continuous education regarding a proper role in the discharge plan based
on shift. Create electronic time stamp for discharge for audits to be found in one
place on the computer. Continue education and implement at initial hire standards
and expectations by staff for discharge time frames. Continue to monitor the
process and discuss with staff possible barriers and options for overcoming delays.
References

Jacobs, F.R., Charse, R.B. (2014) Operations and Supply Chain Management. (14e.).
New York, N.Y.: McGraw-Hill/Irwin.
Benchmark - Process Improvement Project: Phase I
2
1 3 4 5
Less than
Unsatisfactory Satisfactory Good Excellent
Satisfactory
0.00% 79.00% 87.00% 100.00%
74.00%
70.0 %Content
40.0 %Quality A quality tool A quality tool A quality tool A quality tool A quality tool
Tool Analysis analysis that analysis that analysis that analysis that analysis that
includes a problem includes a problem includes a problem includes a includes a problem
statement, root- statement, root- statement, root- problem statement, root-
cause analysis, cause analysis, and cause analysis, and statement, root- cause analysis, and
and explanation of explanation of explanation of cause analysis, explanation of
which quality tools which quality tools which quality tools and explanation of which quality tools
you used to you used to you used to identify which quality toolsyou used to
identify and vet identify and vet and vet the you used to identify and vet
the problem is the problem makes problem makes identify and vet the problem is
absent, weak connections connections at a the problem is thorough and well
inappropriate, or with several gaps cursory level and clear and integrated and
irrelevant. An in presentation. An contains minimal integrated, and makes meaningful
explanation of explanation of gaps. An makes meaningful connections with
quantitative and quantitative and explanation of connections with no gaps. An
qualitative tools qualitative tools quantitative and no gaps. An explanation of
you used and a you used and a qualitative tools explanation of quantitative and
summary of how summary of how you used and a quantitative and qualitative tools
you arrived at the you arrived at the summary of how qualitative tools you used and a
problem is absent, problem makes you arrived at the you used and a summary of how
inappropriate, or weak connections problem is at a summary of how you arrived at the
irrelevant. with several gaps cursory level and you arrived at the problem is
in presentation. makes connections problem is clear thorough and well
Supporting sources containing minimal and integrated, integrated, and
are present and gaps. Supporting and makes makes meaningful
that show limited sources are present meaningful connections with
understanding of and show some connections with no gaps.
the content. understanding of no gaps. Supporting sources
the content. Supporting sources are present that
are present that illustrate a deep
illustrate the understanding of
understanding of the content.
the content.
30.0 A stakeholder A stakeholder A stakeholder A stakeholder A stakeholder
%Stakeholder analysis that analysis that analysis that analysis that analysis that
Analysis includes a power includes a power includes a power includes a power includes a power
interest grid and a interest grid and a interest grid and a interest grid and a interest grid and a
summary of all summary of all summary of all summary that of summary of all
 considerations for considerations for considerations for all considerations considerations for
all stakeholders is all stakeholders all stakeholders for all all stakeholders is
absent, makes weak makes connections stakeholders is thorough and well
inappropriate, or connections with at a cursory level clear and integrated, and
irrelevant. several gaps in and contains integrated, and makes meaningful
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that show limited show some Supporting sources are present that
understanding of understanding of are present that illustrate a deep
the content. the content. illustrate the understanding of
understanding of the content.
the content.
20.0
%Organization
and Effectiveness
7.0 %Thesis Paper lacks any Thesis is Thesis is apparent Thesis is clear and Thesis is
Development and discernible overall insufficiently and appropriate to forecasts the comprehensive and
Purpose purpose or developed or purpose. development of contains the
organizing claim. vague. Purpose is the paper. Thesis essence of the
not clear. is descriptive and paper. Thesis
reflective of the statement makes
arguments and the purpose of the
appropriate to the paper clear.
purpose.
20.0
%Organization
and Effectiveness
8.0 %Argument Statement of Sufficient Argument is Argument shows Clear and
Logic and purpose is not justification of orderly, but may logical convincing
Construction justified by the claims is lacking. have a few progressions. argument that
conclusion. The Argument lacks inconsistencies. Techniques of presents a
conclusion does consistent unity. The argument argumentation are persuasive claim in
not support the There are obvious presents minimal evident. There is a a distinctive and
claim made. flaws in the logic. justification of smooth compelling
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uses noncredible credibility. thoroughly, introduction to authoritative.
sources. supports the conclusion. Most
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used are credible. authoritative.
Introduction and
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20.0
%Organization
and Effectiveness
5.0 %Mechanics Surface errors are Frequent and Some mechanical Prose is largely Writer is clearly in
of Writing pervasive enough repetitive errors or typos are free of mechanical command of
(includes that they impede mechanical errors present, but they errors, although a standard, written,
spelling, communication of distract the reader.are not overly few may be academic English.
punctuation, meaning. Inconsistencies in distracting to the present. The
grammar, Inappropriate language choice reader. Correct and writer uses a
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10.0
%Documentation
10.0 Sources are not Documentation of Sources are Sources are Sources are
%Documentation documented. sources is documented, as documented, as completely and
of Sources inconsistent or appropriate to appropriate to correctly
(citations, incorrect, as assignment and assignment and documented, as
footnotes, appropriate to style, although style, and format appropriate to
references, assignment and some formatting is mostly correct. assignment and
bibliography, style, with errors may be style, and format
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100 %Total
Weightage

Benchmark - Process Improvement Project: Phases II and III

2
1 3 4 5
Less than
Unsatisfactory Satisfactory Good Excellent
Satisfactory
0.00% 79.00% 87.00% 100.00%
74.00%
70.0 %Content
15.0 %Planning An explanation of An explanation of An explanation of An explanation of An explanation of
Questions methodologies and methodologies and methodologies and methodologies and methodologies and
strategies used to strategies used to strategies used to strategies used to strategies used to
implement goals, implement goals, implement goals, implement goals, implement goals,
including including including including including
rationale, is rationale, makes rationale, makes rationale, makes rationale, is
absent, weak connections connections at a meaningful thorough and well
inappropriate, or with several gaps cursory level and connections is integrated, and
irrelevant. An in presentation. An contains minimal clear and makes meaningful
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which business which business explanation of gaps. An no gaps. An
functions will be functions will be which business explanation of explanation of
impacted by your impacted by your functions will be which business which business
action plan and action plan and impacted by your functions will be functions will be
the tactics you will the tactics you will action plan and impacted by your impacted by your
use to manage use to manage the tactics you will action plan and action plan and
implementation is implementation is use to manage the tactics you will the tactics you will
absent, weak or marginal, implementation use to manage use to manage
inappropriate, or and makes weak makes connections implementation is implementation is
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to enhance explanation of An explanation of connections with connections with
collaborations to what can be done what can be done no gaps. An no gaps. An
ensure success is to enhance to enhance explanation of explanation of
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show some no gaps. no gaps.
understanding of Supporting sources Supporting sources
 the content. are present that are present that
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the content. the content.
15.0 %Timeline A timeline to A timeline to A timeline to A timeline to A timeline to
implement the implement the implement the implement the implement the
proposed proposed proposed proposed proposed
improvement to improvement to improvement to improvement to improvement to
the problem and the problem and the problem and the problem and the problem and
identify the identify the identify the identify the identify the
critical path critical path critical path critical path critical path
components is components is components makes components is components makes
absent, weak or marginal, connections and clear and meaningful
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irrelevant. connections with gaps, but at a makes meaningful contains no gaps,
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15.0 A communication A communication A communication A communication A communication
%Communication plan that describes plan that describes plan that describes plan that describes plan that describes
Plan how to disseminatehow to disseminatehow to disseminatehow to disseminatehow to disseminate
your action plan to your action plan to your action plan to your action plan to your action plan to
all stakeholders, all stakeholders, all stakeholders, all stakeholders, all stakeholders,
including which including which including which including which including which
strategies you plan strategies you plan strategies you plan strategies you plan strategies you plan
to use and why andto use and why andto use and why andto use and why andto use and why and
how you will how you will how you will how you will how you will
achieve your goal, achieve your goal, achieve your goal, achieve your goal, achieve your goal,
is absent, is weak or makes connections is clear and is thorough and
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irrelevant. makes weak minimal gaps, but makes meaningful and makes
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15.0 %Project A presentation A presentation A presentation A presentation A presentation
Kickoff and specifying the specifying the specifying the specifying the specifying the
Implementation problem problem problem problem problem
Project statement, statement, statement, statement, statement,
stakeholders, stakeholders, stakeholders, stakeholders, stakeholders,
proposed solution, proposed solution, proposed solution, proposed solution, proposed solution,
timeline, and timeline, and timeline, and timeline, and timeline, and
communication communication communication communication communication
plan to implement plan to implement plan to implement plan to implement plan to implement
the project, the project, the project, the project, the project,
including a including a including a including a including a
recording, is recording, is weak recording, makes recording, is clear recording, is
absent, or marginal, and connections and and integrated, thorough and well
inappropriate, or makes weak contains minimal and makes integrated, and
irrelevant. connections with gaps, but at a meaningful makes meaningful
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presentation. no gaps. no gaps.
10.0 %Evaluation An explanation An explanation An explanation An explanation An explanation
that includes the that includes the that includes the that includes the that includes the
metrics you will metrics you will metrics you will metrics you will metrics you will
use to determine use to determine use to determine use to determine use to determine
project success project success project success project success project success
and how long the and how long the and how long the and how long the and how long the
project will be project will be project will be project will be project will be
monitored is monitored is weak monitored makes monitored is clear monitored is
absent, or marginal, and connections and and integrated, thorough and well
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presentation. Supporting sources no gaps. no gaps.
Supporting sources are present and Supporting sources Supporting sources
are present and show some are present that are present that
that show limited understanding of illustrate the illustrate a deep
understanding of the content understanding of understanding of
the content. the content. the content.
20.0
%Organization
and Effectiveness
4.0 %Thesis Paper lacks any Thesis is Thesis is apparent Thesis is clear and Thesis is
Development and discernible overall insufficiently and appropriate to forecasts the comprehensive and
Purpose purpose or developed or purpose. development of contains the
organizing claim. vague. Purpose is the paper. Thesis is essence of the
not clear. descriptive and paper. Thesis
reflective of the statement makes
arguments and the purpose of the
appropriate to the paper clear.
purpose.
20.0
%Organization
and Effectiveness
4.0 %Argument Statement of Sufficient Argument is Argument shows Clear and
Logic and purpose is not justification of orderly, but may logical convincing
Construction justified by the claims is lacking. have a few progressions. argument that
conclusion. The Argument lacks inconsistencies. Techniques of presents a
conclusion does consistent unity. The argument argumentation are persuasive claim in
not support the There are obvious presents minimal evident. There is a a distinctive and
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Argument is Some sources have claims. Argument of claims from manner. All sources
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uses noncredible credibility. thoroughly, conclusion. Most
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20.0
%Organization
and Effectiveness
4.0 %Mechanics Surface errors are Frequent and Some mechanical Prose is largely Writer is clearly in
of Writing pervasive enough repetitive errors or typos are free of mechanical command of
(includes spelling,that they impede mechanical errors present, but they errors, although a standard, written,
punctuation, communication of distract the are not overly few may be academic English.
grammar, meaning. reader. distracting to the present. The
language use) Inappropriate word Inconsistencies in reader. Correct writer uses a
choice or sentence language choice and varied variety of effective
construction is (register) or word sentence structure sentence
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present. Sentence appropriate figures of speech.
structure is correct language are
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20.0
%Organization
and Effectiveness
4.0 %Layout: The layout is The layout shows The layout uses The layout The layout is
Presentation cluttered, some structure, horizontal and background and visually pleasing
confusing, and but appears vertical white text complement and contributes to
does not use cluttered and busy space each other and the overall
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enhance the space or a fonts are easy to The fonts are easy headings,
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difficult to read Overall readability fonts, italics, bold, appropriately for is appropriate in
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Poor use of background, readability. the readability of
headings, overuse of bold, or the text.
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evident.
20.0
%Organization
and Effectiveness
4.0 The content lacks The content is The presentation The content is The content is
%Presentation of a clear point of vague in conveying slides are written with a written clearly and
Content: view and logical a point of view and generally logical progression concisely. Ideas
Presentation sequence of does not create a competent, but of ideas and universally
information. strong sense of ideas may show supporting progress and relate
Includes little purpose. Includes some inconsistency information to each other. The
persuasive some persuasive in organization or exhibiting a unity, project includes
information. information. in their coherence, and motivating
Sequencing of relationships to cohesiveness. questions and
ideas is unclear. each other. Includes persuasiveadvanced
information from organizers. The
reliable sources. project gives the
audience a clear
sense of the main
idea.
10.0 %Format
5.0 %Paper Template is not Appropriate Appropriate Appropriate All format
Format (use of used appropriately template is used, template is used. template is fully elements are
appropriate style or documentation but some elements Formatting is used. There are correct.
for the major and format is rarely are missing or correct, although virtually no errors
assignment) followed correctly. mistaken. A lack of some minor errors in formatting
control with may be present. style.
formatting is
apparent.
5.0 Sources are not Documentation of Sources are Sources are Sources are
%Documentation documented. sources is documented, as documented, as completely and
of Sources inconsistent or appropriate to appropriate to correctly
(citations, incorrect, as assignment and assignment and documented, as
footnotes, appropriate to style, although style, and format appropriate to
references, assignment and some formatting is mostly correct. assignment and
bibliography, style, with errors may be style, and format
etc., as numerous present. is free of error.
appropriate to formatting errors.
assignment and
style)
100 %Total
Weightage