RSSA PROJECT CSR TEMPLATE

(To be sent to RSSA CS HD (EKL) and cc SDM)

Mandatory
Fields
Customer
Name: Millicom TiGO - Rwanda
Customer Matar Drame
Contact Details:

CPM Name & Lawrence Ondieki
Contact Details: Phone: +254727969677
Email: lawrence.ondieki@ericsson.com
Project Engineers Prakash Kumar A
Name & Contact
Details: Phone 1: +918334870123
Phone 2:+250723727089 (Current)
Email: prakash.a.kumar@ericsson.com
Project Ebene Blon
Contacts: Phone: +250722043436
Email: ebene.blon@ericsson.com
ICRRB or
Network Number
Info:
Slogan: MCRW_BSSaaS - Project CSR - BGH is terminating with Core Dump.
Network: TiGO
Node: BSCS iX R4
Severity: Critical
CSR Type Project CSR
Issue As part of customizations, we introduced a new non-kernel module
Description: named PBGH between BCH and BGH. PBGH processes the input
request from BCH and creates new XML files and modify ENV**.XML
file with the information of the new XMLs file created.

During simulation or actual bill run, while processing of invoices for

few of the customers, BGH is throwing an error of Segmentation fault
and generating a core dump. These customers are observed to have
large number of contracts e.g. 500 or more.

This happens in case of bill run. If we generate the invoice for the
same customer [which failed to process at BGH during bill run] by
BCH as single invoice, this invoice gets processed by preBGH and
then BGH.

We checked the processing of these two DRRs in the kernel code.

The DRR which was generated as part of bill run was giving core
dump with kernel BGH code.

Attachment 1 Below Logs are available with us:

1) BCH output xml
2) BGH DRR
3) BCH log file
4) BCH Trace file
5) Core Dump file
6) Database Dump for impacted customer
Once Server Detail (For uploading these above file) is provided, we
will upload it accordingly.

Attaching BGH trace files:

BGH_LOGS.zip