STUDY OUTLINE FOR CHAPTER 1

INTRODUCTION TO OPERATIONS MANAGEMENT

1. Operations management is

2. What are the three basic functions in business organizations?

1)

2)

3)

3. A supply chain consists of

4. What is meant by the term value-added?

5. The operations function oversees a transformation or conversion process. Explain briefly.

6. Explain the term goods-service continuum.

7. List some ways that manufacturing and systems and service systems differ.

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2)

3)

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6)

8. List some similarities of manufacturing and systems and service systems.

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6)

9. List four important reasons for learning about operations management.

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2)

3)

4)
10. What is a process, and what is the central role of all management?

11. Give an example of each process category:

Upper management

Operational

Supporting

12. List the basic sources of variation

1)

2)

3)

4)

13. Why is it important to manage variations?

14. List areas that are included in the scope of operations management.

1) 5)

2) 6)

3) 7)

4) 8)

15. Why does manufacturing matter?

16. Operations management professionals make decisions that affect the entire organization. Briefly
explain each of these categories:

What

When

Where

How

Who

17. What are models, and what are some of the ways they are useful?

18. Why are performance metrics necessary?

19. What are trade-off decisions and why are they important?
20. What is a systems approach, and how is a systems approach useful?

21. Why is degree of customization a factor in operations management?

22. Explain the term Pareto effect.

23. Define or explain these terms:

craft production

mass production
 interchangeable parts

division of labor

technology

Six sigma

agility

24. List five key issues for todays business operations.

1)

2)

3)

4)

5)

25. Define the term sustainability.

26. What are some areas of ethical responsibility in the management of operations?

27. List the five ethical principles and for each one, list an act that would violate that principle.

1)

2)

3)

4)

5)

28. What is an ethical framework?

29. Problems in supply chains include oscillating inventories, late deliveries, and quality issues.
List eight other important reasons for the need to manage the supply chain.

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2)

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7)

8)

30. Name the ten elements of supply chain management and a typical issue for each element.

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 9)

10)

31. List the Key Points of the chapter.

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10)