CON8671 Roncati Naguib-EMOOWSession10262015 PDF

Best Practices for Maintaining and
Supporting Enterprise Manager
Marilyn Roncati, Director of Lifecycle Support

Mohammad Naguib, Principle Support Engineer
Enterprise Manager, Oracle Support
October 26, 2015
Copyright 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential Internal/Restricted/Highly Restricted
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commitment to deliver any material, code, or functionality, and should not be relied upon
in making purchasing decisions. The development, release, and timing of any features or
functionality described for Oracles products remains at the sole discretion of Oracle.
Copyright 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential Internal/Restricted/Highly Restricted 3
Session Topics:
1 Understanding EM Components
2 Planning and Maintaining EM
3 Diagnosing and Resolving EM Issues
4 Working Effectively with Oracle Support
Lets define
Enterprise
Session Topics: Manager
3 Diagnosing and resolving EM Issues
Session Topics:
Planning and Maintaining EM
1 Pre-Install Planning
2 Lifetime and Error Correction Policies
3 Patchsets and Plugin Upgrades
4 Bundles and PSU Patches
5 Prepare Targets for Monitoring
Planning and Maintaining
1. Certified Components
1 Pre-Install Planning 2. Pre-requisites
3. Install Type
Lifetime and Error Correction Policies
Licensing: Error Correction:
EM Cloud Control 12c
EM Base Platform Bundled with: Covered under

DB, FMW, Apps, EM LSP:
Hardware
EM Cloud Control
Add-on features Licensed as EM Covered under

Packs EM LSP:
EM Cloud Control
Patchsets Oracle
Universal
Installer
EM 12c Patchset Releases:

PS1 (12.1.0.2)
PS2 (12.1.0.3)
PS3 (12.1.0.4)
PS4 (12.1.0.5) Terminal
Bug Fixes Plugin Upgrade Releases (PS3PG)

New Features
New Plugins
Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Generic
Monthly Bundle Patches Cumulative
My Oracle
Support
2038446.1 Agent $OH Apply most
recent for all 3
plugin homes
Plug-ins OMS side $OH

<$OMSHome>/<Plug-in>
Plug-ins Agent Side $OH
<$AgentHome>/<Plug-in>/Monitoring
<$AgentHome>/<plug-in>/Discovery
DEMO
Plug-ins installed
DEMO
OMS Side-plugin
Home
DEMO
Agent Side Plugins
Quarterly OMS Patchset Unit (PSU)
My Oracle
Support
822485.1
Patchset Units
PSU 12.1.0.4.5
Recommended Quarterly Patch

containing Security Fixes and other
recommended patches
Oracle
Recommended
4 Bundle and PSU Patches
Prepare Targets for Monitoring
Before You Begin Monitoring
Incident Rule Sets
(Email, Create Incident, Send traps)
Administration Group hierarchy

Step 1: Setup the Administration
All Targets Group Groups Hierarchy
Step 2: Create Template Collections
Lifecycle Step 3: Associate Template Collections
Status
to Administration Groups
PROD Group Non-PROD
Group
Step 4: Synchronize the targets with
the selected items
Production
Template
Collection
(Contains monitoring Role
settings)

Step 1: Setup the Administration Groups Hierarchy
Levels: Select a target property for each Level of the Hierarchy. Add the levels in order, from top to bottom.

Step 2: Create Template Collections
Template Collections are sets of

Monitoring Templates, Compliance
Standards and/or Cloud Policies that
are applied to targets upon joining an
Administration Group. Before you
create Template Collections, create
these items first so that you can later
add them to your Template
Collections.

Step 3: Associate Template Collections to Administration Groups

Step 4: Synchronize the targets with the selected items

Session Topics:
3 Diagnosing and Resolving EM Issues
Diagnosing and Resolving EM Issues
1 EMs Manage the Manager

2 EM Diag Kit
3 Orachk
4 Diagnostic Assistant
5 Support Workbench
Managing the Manager
Console
Core Components
HTTP(S)
BI Publisher Connectors
>EMCLI
>EMCLI
EMCLI
JDBC
Firewall
Repository
OMS
Software
Library Agent
Targets Plug-ins
Notifications Oracle Store/MOS

Health Overview
OMS

1. OMS
OMS

JDBC
2. Repository
Repository OMS

JDBC
2. Repository - Schema
Repository OMS

JDBC
3. Agents
Repository OMS
Firewall
Agent
Targets Plug-ins

JDBC
4. Console HTTP(S)
Repository OMS
Firewall
Console
Agent
Targets Plug-ins

EMs Manage the Manager (13.1)
Oracle Confidential Internal/Restricted/Highly Restricted 36

2 EM Diag Kit
3 Orachk
5 Support Workbench
EMDIAG Troubleshooting Kits
EMDiag
EMDIAG Kits
EMDIAG is a troubleshooting tool which includes three kits:
Document 421053.1 - EMDIAG Master Index
1) repvfy Kit: REPvfy:

Extracts data from the EM Cloud Control Repository to help you to maintain or diagnose problems. 1426973.1
Document 1426973.1 - EMDIAG REPVFY Kit for Cloud Control 12c - Download, Install/De-Install and Upgrade
Document 1427365.1 - EMDIAG Repvfy 12c Kit - How to Use the Repvfy 12c kit
2) omsvfy Kit:
A set of command lines to help you to maintain and diagnose problems in your EM OMS. OMSvfy:
Document 1374450.1 - EMDIAG Omsvfy 12c Kit - Download and Install 1374450.1
Document 1374945.1 - EMDIAG Omsvfy 12c Kit - How to Use it
3) agtvfy Kit:
A set of command lines to help you to maintain and diagnose problems in your EM Cloud Control Management
Agents.
Document 1374441.1 - EMDIAG Agtvfy 12c Kit - Download and Install Agtvfy
Document 1375428.1 - EMDIAG Agtvfy 12c Kit - How to Use it 1374441.1

repvfy Kit
The EMDIAG repvfy Kit is a group of tests that allows EM system administrators to verify problem signatures
that may exist in the EM Repository, either on the complete repository or on a particular object.
These tests are categorized in several levels, ranging from fatal errors to best practices, configuration errors and
error trends. Detection of these latter "soft-violations" can help prevent future errors from happening.
Infrastructure Health-Check: Infrastructure Dumps:

$ repvfy dump <Module> NOTIF_HEALTH Notification System Health
Verification of All Modules PERFORMANCE Performance Report
$ repvfy verify all [-details] -- Available modules for DUMPS PING_HEALTH Ping System Health
ADVISORS Repository Advisor Reports SPACE Repository Space Report
Complete Verification of All Modules: ADVISOR_DAY Repository Advisor Reports (24hr) SYSTEM Infrastructure Report
$ repvfy verify all level 9 [-details] ADVISOR_WEEK Repository Advisor Reports (week) TASK_HEALTH Task Worker System Health
AGENT_HEALTH Overall Agent Health
AQ Advanced Queue
BACKLOG Backlog Report
EMDIAG EMDIAG system report
ERRORS Error Report
GROUP_HEALTH (Admin) Group Health
JOB_HEALTH Job System Health
LOADER_HEALTH Loader Health
METRIC_STATS Metric Statistics Report
MTM MTM Report

omsvfy & agtvfy Kits
The EMDIAG omsvfy kit is a diagnostic tool built to perform common Cloud Control OMS 12c diagnostics.
The functionality is broken up into two main categories:
1. Verification: look for known problems/signatures

2. Diagnostics information: set of commands to dump the OMS & Agent objects, or display information about
the setup, configuration and runtime use of the OMS & Agent.
Infrastructure Health-Check Dump objects if needed

Verification of All Modules: $ agtvfy dump <object>
$ agtvfy verify all [-details] $ omsvfy dump <object>
$ omsvfy verify all [-details]
Complete Verification of All Modules:

$ agtvfy verify all level 9 [-details]
$ omsvfy verify all level 9 [-details]

Working with Oracle Support
For SR / Bug reporting - Gather information about the system, including configuration and operational data, as
well as throughput and performance numbers.
$ repvfy diag all $ agtvfy zip all
$ repvfy zip all $ omsvfy zip all


2 EM Diag Kit
3 Orachk
5 Support Workbench
EMDiag
ORAchk RACchk
EXAchk Orachk
Modules:
Agent
OMS
Repository
Key Facts:
Runs local / data stays local
Performs checks for top known issues
Offers advice for corrective action
Integrated with EM 13.1 as Orachk Plug-in
Integrated with Diagnostic Assistant (DA)

2 EM Diag Kit
3 ORAchk
5 Support Workbench
Diagnostic Assistant (DA)
Doc ID:
201804.2
Integrated with Support Workbench in EM 13.1
How to get the latest Diagnostic Assistant
DA Install Manually through KM note Included in all RDA installations Installed with each EM
(RDA will also be installed at 13.1 Agent Deployment
this time) (RDA is installed with each
product that uses the OUI)
DA Updates Manually update from Updated from the Web Interface Updated through EM 13.1
commandline menu selection Self-Update Feature
EMDiag
Orachk
RDA DA
Web Interface Menus
Pulls in data collected by RDA

2 EM Diag Kit
3 Orachk (Racchk, Exachk)
5 Support Workbench
Support Workbench with DA Integration
Right Click on the target (in
this case the Agent)
Select Diagnostics, Support
Workbench
DA Menus will be similar to the DA Web interface menus
Exclamation mark means you have to provide information
Provide the location
where you installed the
EM Diag Kit on the agent
host
Here you will be given the
ability to create an IPS
package for an SR
Or the option to decline an
IPS package but you can
always create one later if
needed.
You can run the diagnostics
immediately or schedule it
for a later time
There will be a status window
that tells you if the diagnostics
were successfully collected,
the name of the zip file, and
the diagnostics that were
executed.
You can download the zip
file or you can use the
viewer to bring it up.
Session Topics:
Working Effectively with Support
Guided Resolution: Service Request Diagnostic Collection
(SRDC):
An Interactive knowledge document that is
triggered when a customer raises a Instructs customers on how to obtain all
Service Request against a certain the required diagnostic data including
Product and 'Problem Type steps to collect logs and tracing
combination with the end goal of information necessary to investigate an
automating the resolution process issue and isolate the root cause.
Working Effectively with Support
RDA DA
Working Effectively with Support Enterprise Manager:
RDA is installed with EM
RDA is used by SWB to collect data for
incidents
Diagnostic Assistant
DA installs with RDA
Orachk DA calls RDA as needed
EMDiag
HCVE
RDA DA EM Diag Kit
When EM Diag Kit is installed, RDA
collects the EM Diag data
Automated SR
Service Requests:
Manual SR Automation uses RDA to collect data
(SRDC) RDA Diagnostic Engine provides
resolution output back to SR
Stay Connected
Twitter:
1 @OracleEMSupport
2 @OracleEM
Blogs:
1 My Oracle Support EM Blog
Forums:
1 My Oracle Support Communities
2 OTN Communities
Facebook:
1 Oracle Enterprise Manager
Newsletter:
1 Doc ID. 1449687.1

Copyright 2014 Oracle and/or its affiliates. All rights reserved. |

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Best Practices for Maintaining and

Supporting Enterprise Manager

Marilyn Roncati, Director of Lifecycle Support

Session Topics: Manager

EM Cloud Control 12c

EM Base Platform Bundled with: Covered under

Add-on features Licensed as EM Covered under

EM 12c Patchset Releases:

Bug Fixes Plugin Upgrade Releases (PS3PG)

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Plug-ins OMS side $OH

Recommended Quarterly Patch

Administration Group hierarchy

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Template Collections are sets of

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

1 EMs Manage the Manager

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

1 EMs Manage the Manager

1) repvfy Kit: REPvfy:

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Infrastructure Health-Check: Infrastructure Dumps:

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

1. Verification: look for known problems/signatures

Infrastructure Health-Check Dump objects if needed

Complete Verification of All Modules:

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

$ repvfy diag all $ agtvfy zip all

$ repvfy zip all $ omsvfy zip all

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

1 EMs Manage the Manager

1 EMs Manage the Manager

Integrated with Support Workbench in EM 13.1

Pulls in data collected by RDA

1 EMs Manage the Manager

DA Menus will be similar to the DA Web interface menus

Exclamation mark means you have to provide information

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

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