24 November 2015
Marking Scheme
This marking scheme has been prepared as a guide only to markers. This is not a set of
model answers, or the exclusive answers to the questions, and there will frequently be
alternative responses which will provide a valid answer. Markers are advised that, unless a
question specifies that an answer be provided in a particular form, then an answer that is
correct (factually or in practical terms) must be given the available marks.
If there is doubt as to the correctness of an answer, the relevant NCC Education materials
should be the first authority.
Where markers award half marks in any part of a question, they should ensure that
the total mark recorded for the question is rounded up to a whole mark.
Answer ALL questions
Marks
Question 1
Oxford Organic produces homemade, organic haircare products. The company sells
its products through small shops and markets but now wants to develop an online
web store. Oxford Organic requires an online registration and payments system and
web pages that show photographs of its products. The web pages will also contain
videos that show the products being made in a domestic kitchen.
Oxford Organic would like you to film and edit the videos. As a developer, you mainly
have experience of developing static websites and have no experience of online
payment systems or video production.
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c) After starting work on the website, a member of the Campaign for Safe 5
Cosmetics contacts you. They tell you that Oxford Organic has lied about its
products the products are actually made in a factory using non-organic
ingredients.
The person has sent you photographs of the factory and invoices for non-organic
ingredients sent to Oxford Organic as proof. This person wishes to remain
anonymous and has not given you permission to mention them to Oxford
Organic.
Briefly describe THREE (3) ethical and legal issues brought about by this new
information and make a recommendation as to how to proceed with the project
given this information.
Total: 10 Marks
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Marks
Question 2
b) Provide THREE (3) examples of how poor ergonomics can lead to staff 3
absenteeism.
c) Briefly explain FIVE (5) ways in which risks associated with Display Screen 5
Equipment can be reduced.
Total: 10 Marks
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Marks
Question 3
c) Not all projects are successful. Suggest TWO (2) factors relating to stakeholder 2
management that might contribute to project failure.
Total: 10 Marks
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Marks
Question 4
Established in 2009, Perfect Pictures provide a printing and framing service for
photographers. The company was started with just one person. He operated the
printers, framed the prints, packed the orders and arranged for courier collection.
Customers would phone up to open or cancel orders. Monthly invoices were typed up
in Word and posted to the client.
However, this process is no longer adequate as the company has rapidly expanded.
It now has 15 employees and over 1000 customers. Recently, the company has been
getting customers orders wrong and missing delivery deadlines.
The company does not have a computerised database and it has decided to upgrade
its technology in order to more effectively manage employees and customer orders.
To save money, the company has decided to develop the new system(s) in house,
with no external consultancy.
a) Briefly explain FIVE (5) risks that Perfect Pictures will face with such a project. 5
b) You have been asked to identify risks based on limited information. Identify FIVE 5
(5) types of missing information that would enable you to create a more in-depth
and accurate risk list for the project.
Total: 10 Marks
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Marks
Question 5
a) State FOUR (4) activities carried out during the IBM Software Development 4
Phase 0: Prepare for Deployment.
b) Briefly explain the IBM Deployment best practice principle: Identify and sponsor 4
stakeholders. You should also provide TWO (2) advantages of following this
principle.
Total: 10 Marks
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Marks
Question 6
b) State TWO (2) advantages and TWO (2) disadvantages of the Program 4
approach to IT Project.
d) State TWO (2) advantages and TWO (2) disadvantages of the Individual 4
approach to IT Project.
Total: 10 Marks
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Marks
Question 7
a) Discuss the purpose of IT Service Management (ITSM) and provide TWO (2) 5
possible outcomes of good IT Service Management.
Purpose:
ITSM should be customer focused
ITSM should focus on aligning the strategic needs of the
organisation with the delivery of IT services
ITSM should be a continuous process based on the collection and
interpretation of relevant quality measures.
Potential benefits:
Outsourcing can lower the costs of ITSM
Outsourcing ITSM means the organisation can refocus on working to
their core strengths/ key strategic growth areas
Outsourcing ITSM can result in offering clients a better service
Potential problems:
Uncertain level of quality: you dont know if the external provider can
fulfil your organisations quality requirements which is a risk
Negative perception of outsourcing by client
Data security issues: requires giving access to client software and
data to an external organisation
Potential for different Intellectual Property rights, data security laws
etc. if the ITSM is outsourced to an overseas company
Total: 10 Marks
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Marks
Question 8
It is impossible to eliminate all risks. Every project manager therefore has to decide
their risk tolerance.
b) Below is a table that contains information about three identified risks. Using this 4
information, complete a Risk Assessment Map:
2 3
Large
Potential Scale of Impact
1
Modera
te
Small
Total: 10 Marks
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Marks
Question 9
a) CISQ stands for the Consortium of IT Software Quality. State FOUR (4) aims that 4
are associated with CISQ.
Total: 10 Marks
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Marks
Question 10
Benefits:
Controls software release
Improves software success rates
Provides release process consistency
Improves live environment stability
Reduces error rates
Advantages:
Errors and issues can be identified whilst the stable old system is
still running
Minimises the impact of any errors in the new system
Total: 10 Marks
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Learning Outcomes matrix
Grade descriptors
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