1. Make sure that no other Add-ins are enabled other than the Incuity one. The PI add-ins tend to
conflict and can be disabled at this time.
2. Assuming Excel version is 2007, open Excel, click on the Office button, and select Excel Options.
Go to the Manage drop down box, select the Disabled Items, and then click on the Go button
If the above steps did not resolve the issue, proceed with these steps:
3. Go to Add-ins option
Go to the Manage drop down box, select the Excel Add-Ins, and then click on the Go button
If the above steps did not resolve the issue, proceed with these steps:
4. Open the registry (regedt32 from Start > Run) and check the following keys for the values listed
below.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\IncuityAddInShim.Connect
- Value should be set to 3
HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins\Incuity.Functions
- Value should be set to 0