Dan O'Brien
AET 562
May 8, 2017
The benefits of utilizing social media for business are numerous and should be a
consideration to help address internal and external needs. Social media can be implemented for
little or no costs leading many businesses to jump into to using this technology. Employees can
keep in touch about company projects from multiple business locations during and after work
hours. Customers and clients can access company social media sites to get answers to questions
about products and services that are offered. Social media can be used as a marketing tool to
help inform customers about new and existing products along with any special events or
promotional activities.
Social media also has the potential to create miss intended consequences which may
follow inappropriate postings by employees, customers, clients, competitors and just those out to
spread ill will. How a company responds to a negative or inappropriate comment on social
media may determine how the message will be received by others. The response can calm
concerns, or it can be accelerated into a full blown crisis if not handled correctly.
The best defense to prevent unintended responses and reactions from the usage of social
media is to establish a policy that all in an organization follow. The following recommendations
are examples of social media policy that has assisted others in establishing successful social
media programs.
A social media policy should contain some basic language to help encourage respectful
communications between contributors. A social media policy statement does not need to look
like a legal document but does need to outline how a company and its employees represent itself
in a virtual social world (Beesley, 2013). Differences of opinion are common with people and
SOCIAL MEDIA POLICY PROPOSAL 3
peoples opinions need to be respected even if they differ with company culture or individual
beliefs. It is important to establish a policy that does not make contributors from an organization
afraid to post a comment. A social media policy needs to be in place anytime others can access
to establishing a social media presence for an organization. The first step is to determine the
strategic plan for the organization. The strategic plan should identify the reason and expected
outcomes from a social media program. With the plan the target audience should be identified
along with the expected outcomes and goals of the social media program. The company culture
should be reflected in any social media policy. Considerations for past experiences, with
successes and failures could help prevent foreseeable problems and encourage the adaptation of
best practices. These considerations should be included in a social media policy. A diverse team
the policy. Team members should be consulted to gain insight on their feelings and opinions on
Social media policy should be in line with the mission statement of an organization. The
goals of an organization and the message of what the organization is all about should be included
in the social media policy to maintain consistency. An organization also might want to consider
the font type and grammatical level of responses by members from within the organization.
While informal communication is the nature of social media an organization may request its
members keep a uniform look to contributions and responses. This practice will maintain a
uniform, consistent look and feel to company communications. Roles and responsibilities of the
organizations members need to be established so those participating in social media know who is
SOCIAL MEDIA POLICY PROPOSAL 4
the authority figure representing the organizations members. Social media requires monitoring
and an official social media company representative may be necessary to ensure a successful
social media campaign. Organization members are encouraged to maintain a friendly tone of
communication while responding on behalf of the company (Campbell, 2013). In many cases a
incident from becoming a major social media crisis. Whenever an opinion is provided from an
employee making a response on social media it is recommended to state that it is in the opinion
of the contributing employee so the opinion is not considered as the opinion of the company
Employees and members of an organization who use social media should consider the
tone and message that their personal social media activities and contributions are
communicating. Even though activities may be performed after hours and outside of their
employment responsibilities their social media actions may affect their careers. There have been
some recent actions of people who have posted violent exchanges with others involving
themselves on social media. Employers may determine the actions of the individual to be
offensive and out of line with company policies and expectations of behavior of employees.
Employees may find themselves relieved of their jobs when employers see their actions
broadcast on social media. Individual activities on social media are visible to all who are
members of the applications. Belonging to social media groups who are intolerant of others
activities or are considered socially unacceptable can be grounds alone for termination of
employment if the employee is deemed a risk to the organization. Without consideration of the
consequences of ones activities on social media a reputation may be established that follows one
to their in person real life. It is common practice today for employers to research the social media
SOCIAL MEDIA POLICY PROPOSAL 5
activities of individuals who are applying and interviewing for employment positions within their
organizations.
Members of an organization also need to be careful not to share information that may be
deemed private and confidential to the company. Information discussed by members also must
not be the work of someone else. Posting information generated by others and acquired with a
web site or social media site can be considered copyright infringement and should always be
avoided. Social media policy needs to make sure all understand that no disclosures are to be
made to company strategy, future offerings or sales promotions. Any information that may have
legal consequences also needs to be not discussed by members, any such conversations from
organization officials should come directly from the appropriate legal representatives (Best Buy,
2009).
Contributors to social media can come from inside and outside of our organization. Social
media can be used for internal training programs that are not accessible to the general public.
During learning programs social media can be utilized to enhance learning activities by allowing
discussions to follow after training session hours and after completion of programs. Relevant
shared knowledge of learners from within and outside the organization can be utilized for
training purposes as long as social media policies are not violated. The appropriate use of social
media will help accelerate the acquisition of knowledge by allowing training program members
to immerse themselves in the content of the program. Social media will also allow training
program members to share past experiences that are relevant to the topic of training. Shared
knowledge from experience will allow all users to benefit from others past successes and
failures. With responsible social media usage a mutual respect will be generated by those who
Conclusion
communication and engagement with consumers, it also brings in an element of risk (Beesley,
2013). Without an established social media policy organizations place themselves in uncertain
waters not knowing what will actually happen. A seemingly harmless post by a member of the
organization may set off a chain of events that places negative attention towards the individual
and the organization. A comment on social media by a person who seems to have ill will to all
they come in contact with could actually be given credibility and harm the reputation of an
organization if the comment is not dealt with appropriately and quickly. Responses and
contributions need to carefully evaluated to make sure the correct message and tone of the
message is being conveyed. While an exchange or communication may seem private in reality a
seemingly private exchange on social medial can be viewed by many thousands of people.
Careful consideration must be made prior to all communications. Any possible misinterpretation
of a message must be considered prior to using social media. A person who is responsible for
monitoring social media activities needs to be ready at a moments notice to address issues that
may arise with the users and contributors of social media. Social media is described as a virtual
minefield for intellectual property abuse. Social media policy needs to include all issues that can
References
Beesley, C. (2013).How to craft social media policy for your small business. U.S. Small business
policy-your-small-business
Best Buy, (2009). Best Buy Social Media Policy. Retrieved from
http://forums.bestbuy.com/t5/Welcome-News/Best-Buy-Social-Media-Policy/td-p/20492
Campbell, C. (2013). The complete guide to developing a social media policy for your business.
guide-developing-social-media-policy-your-business
http://corporate.walmart.com/policies