COMPETENCE

Ability to perform specific task or role.

Combination of practical and theoretical, cognitive skills, impairment, behavior and values to
improve performance

The capacity of a person to understand a situation and to act reasonably.

Competence are also what people need to be successful in their jobs.

Competencies provide organizations with a way to define in behavioral terms what the people
need to do to produce the desired results of the organization.
RESPECT

o Synonyms for respect:

consideration an act of giving particular attention
esteem high or special regard
o Respect is believing in the worth of others
o Respect means treating others as you want to be treated
o Respect is a way of thinking and feeling about others and about ourselves.

KINDS OF RESPECT

o Respect for Self:

We now know that we need both self-respect and respect for others in order to live a healthy,
happy & satisfying life. This two aspects of respect are link; it is hard to have one without the other.

Respect with Others:

Traditionally, respect with others has been related to their status to their position in some sort of
hierarchy. In other words, we have been expected to respect those whom we think ( or whom
society tell us ) are superior to us, whether that superiority has been measured by age, job title,
talent, power or social position. By achieving a certain status, people are thought to have earned
our respect & respect for them at least the outward signs of respect becomes a duty or an
obligation to fulfill.

Respect and Boundaries:

Limits are as important as openness in relationships based on respect. Self-respect includes setting
boundaries around how we want to be treated. Respect for others means that we notice and
respect their boundaries, too.

Respect for Places and Things:

Places and belongings have their own integrity that calls for our respect. History, function and
personal memory al contribute to the meanings and value we associate with different places and
objects.

Respect and Unitarian Universalist Faith:

Respect as a way of feeling and respect as a way of behaving are inextricably linked for Unitarian
Universalists.

It emphasizes both individual world & the central importance relationship. In truth our faith asks us
to respect both the individual and the community our own, others, & the larger community to
which all existence belong. Equally important, it asks us to put that respect into action

Respect for Differences:

Differences in religious beliefs and background, to differences in culture, ethnicity or, race in sexual
orientation and gender identity, in personal styles, income and abilities and in opinions. It also asks
us to find ways to be true to ourselves even as we listen too and respect others truth.
 Respect and Anti-oppression

This means that no matter what our own color, ethnicity, or other social identity, we believe that
we are whole- that we maintain our integrity when we live and act in ways that help to undo
racism and oppression. In means finding ways to work with others-in our congregation, in our
neighborhood, in our town or region- to create a more just society.

Respect and Inclusiveness: Lessons from Our Youth

After respect, the principles move on to shared youth- adult relationship and to the role of adults as
role models, friends, and touchstones, so that youth feel physically and emotionally safe.

A Pharmacist respects the covenantal relationship between the patient and pharmacist

A pharmacist promises to help individuals achieve optimum benefit from their medications, to
be committed to their welfare, and to maintain their trust.

A Pharmacist respects the autonomy and dignity of each patient

A pharmacist promotes the right of self-determination and recognizes individual self-worth by

encouraging patients to participate in decisions about their health. A pharmacist communicates with
patients in terms that are understandable. In all cases, a pharmacist respects personal and cultural
differences among patients.

A Pharmacist respects the values and abilities of colleagues and other health professional

When appropriate, a pharmacist asks for the consultation of colleagues or other health
professional or refers to the patient. A pharmacist acknowledges that colleagues and other health
professionals may differ in the beliefs and values they apply to the care of the patient.

PROFESSIONALISM

Professionalism is the competence or skill expected of a professional.

White coat has become a symbol to patients and colleagues in health care that the person wearing it will
behave in a professional manner. It is pharmacy students' first exposure to the concept of professionalism.

Professional displays the following 10 traits:

Knowledge and Skills

Commitment
Service orientation
Pride in the profession
Covenantal relationship with the client
Creativity
Conscience
Accountability
Decision making
Leadership.
Attitudes & Behaviors that Detract from Professionalism: (SINUKOD)

Self-centered
Insubordinate
Negative attitude
Uncaring
Know-it-all
Obnoxious
Disrespectful
Things to show your professionalism on your rotations: (DARPPTB)

Dress Professionally
Attitudes & Behaviors
Prepare in advance
Responsibility
Punctual
Take initiative
Be the professional learner
Professionalism with:

Medical Teams or Other Healthcare Providers

Your Patients
Your Peers
The Community

ATTITUDE

Settled a way of thinking or feeling about someone or something

Typically, one that is reflected in a persons behavior
Being competitive is an attitude of mind

Attitude

Patients Others Self

Major attitude barriers in patient counseling

Inadequate No Inadequate
knowledge professional continuous
and fee professional
78%

56%

75%
confidence development
program

List of barriers for patient counseling in community pharmacy

Lack of knowledge
Lack of remuneration
Lack of training

PREPARATION

Activity or process of making something ready or of becoming ready of something

Things that are done to make something ready or to become ready for something

Pharmacy practice

1. Pharmacist must prepare or supervise the dispensing of medicines

2. Prepared to serve as competent and confident health care providers

3. Graduates must be able to incorporate a scholarly approached to their practice in identifying

patient care problems

Pharmacy Education

Must have a product focus involving safe and effective preparation and dispensing of
medications

TRUSTWORTHINESS

the quality of a person or a thing that inspires reliability.

Trustworthiness is generally considered a combination of honesty and reliability will

someone do what they promised
Health-related meaning:

A patient can depend upon the pharmacist's behavior to be in the patient's best interests rather
than a solely health plan's financial interests.

FIVE STRATEGIES TO BUILD STRONG RELATIONSHIP WITH YOUR CLIENTS:

T - trust

R - reliability

U - understanding

S - service

T - time

Pharmacists were ranked as the second most trusted profession in 2014, according to the results of an
annual Gallup poll that asks consumers to rate professions according to perceptions of honesty and
ethical standards.

Why do people trust their pharmacists so much?

pharmacists are available around the clock

they get easy access to a health care professional

They usually provide unbiased opinions about drugs and medical conditions

CARING

Denotation

Displaying kindness and concern for others.

The work or practice of looking after those unable to care for themselves, especially sick and
elderly people.

Pharmacists as Part of the Care Team

Pharmacists are active members of the patient care team, responsible for overseeing the
optimal, safe and cost-effective medication therapy management using evidenced-based
medicine to improve overall patient care in all patients.

Pharmacist Activities

Provision of medication included dispensing and related activities such as product preparation, patient
counseling, interacting with patients about the selection and use of over-the-counter products, and
interacting with physicians and other professionals during the process of providing medication.
 Patient care included assessing and evaluating patient needs connected with medication,
monitoring and adjusting medication therapy, and other services provided as part of patient-
care management.

How Our Pharmacists Improve Patient Safety

Each inpatient unit has a pharmacist dedicated to performing patient care activities each day

Pharmacists participate and maintain a significant role in multidisciplinary patient care rounds

Pharmacists are involved in all processes of care - including product selection, dosing, route
selection, regimen review, ensuring safe medication administration, monitoring for desired
therapeutic outcomes, identifying and avoiding medication errors and adverse drug events, etc.

Pharmacists review all non-emergent medications orders prior to the first dose being
administered to a patient

Pharmacists include appropriate indications for each patient medication order during the order
entry/transcription process to eliminate nursing and physician confusion regarding the use of
the medication

Pharmacists clarify all vague medication orders with the prescriber in an effort to facilitate safe
and effective administration of patient medications

A pharmacist interviews all patients upon admission to the hospital to obtain a complete list of
the patient's home medications and to make sure the medications are properly continued
throughout their hospital stay

A pharmacist is also involved in the education of patients about new medications and in the
education of all patients about their discharge medications