A.

WORK

1. You are satisfied with your present work/job.

2. You think that your present work will help you grow
in your career
3. You feel you have freedom to perform your job
4. There are enough opportunities for your promotion in
the organization.
B. WORK STRESS

5. The work load is too heavy

6. The work provide to you is match with your

potentiality.
7. Your job/work is appreciate in the company ,by your
seniors.

8. Your work place has all facilities relating to your job.

C. RELATION WITH SUPERIOR’S

9. My superior appreciates my good works.

10. My views and participation are valued

11. I get proper feedback from my seniors.

12. My superior guides me in my work.

D. JOB SATISFACTION.

13. You feel uncertain about your tenure in the company

14. Would you recommend employment in the company
to your friend
15. The company provides all facilities to its employees
relating to job satisfaction.
16. You are satisfied with the overall job
security/benefits.

E. RETENTION POLICY FOR EMPLOYEES

17. Organization makes any retention efforts? 

18. Has anyone left this organization in the past six

months? 
19. Considering the expectations you had as you joined
this organizations, do you think that they have been
satisfactorily
20 Company use a job satisfaction or engagement survey
in order to understand the requirements of the
employees.
F.MONETARY/NON MONETARY INCENTIVES.

21. I am satisfied with the non-monetary incentives &

welfare facilities extended by the company
22. I am satisfied that my compensation package
matches my work
23. I agree that the company’s compensation package
matches similar organization in the industry
G. TRAINIG BENEFITS.

24. Company provides training to its employees at

regular intervals

25. You are demanding for the training program that

you have missed
26.Is training program helps you in your work profile?.
27. Are you satisfied with the training and development
policy of this organization?
28. Do you think it is good to provide recreational
facilities in the Company?
H. ORGANIZATION CULTURE.

29. The atmosphere of the organization is healthy and

hygienic
30. The Company is using latest tools, equipments and
technology that suits you

I agree that the company’s compensation package matches similar organization in the industry.
 STRONGLY DISAGREE
8% STRONGLY AGREE
DISAGREE 18%
20%

AGREE
30%
NEUTRAL
25%

1. The Company provides me training at regular intervals.

STRONGLY DISAGREE
15%
DISAGREE
8%
STRONGLY AGREE
43%
NEUTRAL
3%

AGREE
33%
2. You are demanding for the training programmes that you have missed.

STRONGLY DISAGREE STRONGLY AGREE

13% 13%

DISAGREE
10%

AGREE
38%
NEUTRAL
28%

3. My performance for every year is reviewed and discussed with me.

DISAGREE STRONGLY DISAGREE

13% 8%
STRONGLY AGREE
35%

NEUTRAL
10%

AGREE
35%
4. There are enough opportunities for promotion.

DISAGREE STRONGLY DISAGREE

16% 3%
STRONGLY AGREE
19%

NEUTRAL
23%

AGREE
39%

5. Do you think it is good to provide recreational facilities in the Company..

STRONGLY DISAGREE
DISAGREE 5%
5% STRONGLY AGREE
NEUTRAL 23%
20%

AGREE
48%
The atmosphere of the organization is healthy and hygienic.

STRONGLY DISAGREE
DISAGREE 7%
NEUTRAL 3% STRONGLY AGREE
18% 28%

AGREE
45%

The Company is using latest tools, equipments and technology that suits you.

DISAGREE STRONGLY DISAGREE

8% 10%
STRONGLY AGREE
28%

NEUTRAL
13%

AGREE
43%
OVERALL OPINION

15% 15%

EXCELLENT
VERY GOOD
GOOD
NOT GOOD
35% 35%

CONTRIBUTING FACTORS TO JOB SATISFACTION:-

10% 14%
16% WORK
13% WORK STRESS
RELATION WITH SUPERIORS
JOB SATISFACTION
RETENTION POLICY FOR
9% EMPLOYEES
14% MONETARY/NON MONETARY
14% 12%
INCENTIVE
TRAINING BENEFITS
ORGANIZATION CULTURE
CONTRIBUTING FACTORS TO JOB SATISFACTION:-
18.00%
16.00%
14.00%
12.00%
10.00%
8.00%
6.00%
4.00%
2.00%
0.00%
K S S N S E ITS RE
OR RES IOR TIO YEE T IV
EF TU
W ST PE
R C
PL
O EN N L
K FA NC BE CU
OR SU TIS EM Y I
IN
G
IO
N
W ITH SA OR TAR IN AT
W O B F E A IZ
R
N J
LIC
Y ON T N
TIO O M RGA
LA P ON O
RE IT O
N
/N
RY
N
E TE ETA
R ON
M
CONCLUSION

1. Individual initiative is highly encouraged in the company.

2. Their present work will help them in future career.
3. They have full autonomy to do work.
4. They feel themselves as a part of a team /organization.
5. The work load is quite heavy.
6. Work timing is flexible.
7. Full guidance and support by the supervisor.
8. Friendly relation.
9. The supervisors are polite and gentle while giving feedback of the employees.
10. Employee to some extent feels uncertain about their tenure in the company.
11. Employees are satisfied with the overall job security.
12. Problems are solved quickly.
13. Some employees are satisfied with the compensation package.
14. There are some opportunities for growth and promotion.
15. Atmosphere of the organization is healthy, hygienic and friendly.

The overall conclusion of the survey under standard motors reveals that the employees
are much satisfied with the management facilities and companies policies. The relation
between employer and employee is friendly, healthy and appropriate for new comers too.
There problems are solved on time and they are treated as real assets of the company.
Every company has some pros and cons but standard motors believes in delivering high
quality of services to its customers and employees.
Employees are least satisfied with the compensation packages, but they
are highly satisfied with the employee welfare schemes.
SUGGESTIONS

1. Working hours should be reduced so that employees are satisfied and can contribute
their best towards the work performed by them.
2. Employees should be encouraged: Encouraging the employees are a part of
motivation of the employees.
3. Promotional avenues should be more: Promotional avenues help the employees in
facing higher challenges and responsibilities, thus leading to overall development of
the employees.
4. Communication with female employees should be more polite and friendly: They
should feel themselves as the assests of the organization.
5. Get together Parties should be organized once in every month: Such parties help the
employees to know each other well, thus, promoting cooperation within the firm.
6. Coordination should improve: Better coordination helps the firm in reducing wastage
of time, money and resources.
7. Data should be maintained more systematically and properly. This would help the
organization for future references and for emergencies.
8. There should be a common room for female employees for avoiding inconvenience.
9. The suggestion box should be placed at an easily approachable place: A suggestion
box is a common tool in business to get information about quality of the business
from the customer or employee standpoint. The typical suggestion box is a box into
which people could insert notes, ideas for business improvement or surveys.
10. There should be a dormitory room for the employees in case they are ill they can take
rest there.
11. There should be provisions for Recreational facilities within the organization to avoid
fatigue and tiredness.
LIMITATIONS
1. The method of data collection through questionnaire is relatively more time consuming
and slowest of all, specifically when the sample is large and recalls upon the respondent
are necessary.
2. There remains a possibility of bias of the interviewer as well as that of respondents as
some of the subscribers would not be able to apprehend certain question, which would
result in ambiguous replies.
3. Certain type of respondents such as important official of executives group would not be
easily approachable.
4. The result would be based on the answers obtain from 40 respondents only.
5. Minute details of data and that too in employees own words cannot be assessed in the
structured questionnaire.
6. Some employees could not respond effectively because of the language.

SCOPE FOR FUTURE WORK

This report emphasizes on the level of satisfaction of employees of the organization and the
ways to improve the same.

 In future studies can be conducted for comparing the level of satisfaction of

employees of different cadres/units.

 Sample size can be larger.

BIBLIOGRAPHY:
Human Resource Operating Standards (MARUTI SUZUKI)

HUMAN RESOURCE MANAGEMENT (V.S.P. Rao)

WEBLIOGRAPHY:
www.answers.com/topic/employee

http://wiki.answers.com/Q/Why_to_study_about_Job_satisfaction

www.wisegeek.com/what-is-job-satisfaction

www.hrworld.com/features/ten-motivational-tips-112807/
 ANNEXURES
QUESTIONNAIRE

STANDARD AUTO AGENCIES - EMPLOYEE SATISFACTION

SURVEY

NAME :

DESIGNATION :

UNIT :

INDEX : 1 – Strongly Disagree 2- Disagree 3 – Neutral 4–

Agree 5 – Strongly agree

A. WORK 5 4 3 2 1

1. You are satisfied with your present work/job.

2. You think that your present work will help you grow
in your career
3. You feel you have freedom to perform your job
4. There are enough opportunities for your promotion in
the organization.
B. WORK STRESS 5 4 3 2 1

5. The work load is too heavy

6. The work provide to you is match with your

potentiality.
7. Your job/work is appreciate in the company ,by your
seniors.

8. Your work place has all facilities relating to your job.

C. RELATION WITH SUPERIOR’S 5 4 3 2 1

9. My superior gives appreciation to good work done by

me .

10. My views and participation are valued

11. My superior gives me guidance & feedback
whenever I want

12. My superior corrects me gently when I go wrong in

the work
D. JOB SATISFACTION. 5 4 3 2 1

13. You feel uncertain about your tenure in the company

14. Would you recommend employment in the company
to your friend
15. The company provides all facilities to its employees
relating to job satisfaction.
16. You are satisfied with the overall job security

E. RETENTION POLICY FOR EMPLOYEES 5 4 3 2 1

17. Organization make any retention efforts? 

18. Has anyone left this organization in the past six

months? 
19. Considering the expectations you had as you joined
this organizations, do you think that they have been
satisfactorily
20 COMPANY use a job satisfaction or engagement
survey in order to understand the requirements of the
employees.
F.MONETARY/NON MONETARY INCENTIVES. 5 4 3 2 1

21. I am satisfied with the non-monetary incentives &

welfare facilities extended by the company
22. I am satisfied that my compensation package
matches my work
23. I agree that the company’s compensation package
matches similar organization in the industry
G. TRAINIG BENEFITS. 5 4 3 2 1
24. Company provides training to its employees at
regular intervals

25. You are demanding for the training programme that

you have missed
26.Is training programme helps you in your work
profile.
27.Are you satisfied with the training and development
policy of this organization.
28. Do you think it is good to provide recreational
facilities in the Company.
H. ORGANIZATION CULTURE. 5 4 3 2 1

29. The atmosphere of the organization is healthy and

hygienic
30. The Company is using latest tools, equipments and
technology that suits you

EXCELLENT

VERY GOOD

GOOD

NOT GOOD

BAD

SPECIAL COMMENTS / SUGESTIONS, IF ANY:

 EMPLOYEE PERSONAL FORM

NAME OF EMPLOYEE :

FATHER’S NAME :

SPOUSE’S NAME :

RESIDENTIAL ADDRESS :

CONTACT NUMBER (Mobile):

(Landline):
BLOOD GROUP :

EDUCATIONAL QUALIFICATION :

DATE OF BIRTH (SELF) :

(HUSBAND/WIFE) :

MARRIAGE ANNIVERSARY :

HOBBIES :