2 The Design Department reflects that their design review was planned and
conducted after producing conceptual design, but no records of the review are
kept due to confidentiality as claimed by the Design Manager.
3 During an audit at site, it was noted that some incoming of materials were not
stored in a covered storage area. When asked, the Store Supervisor claimed that
the materials only arrived that morning.
5 The Store Manager claimed that there is no need to label the materials and their
batch number in the store as the store keeper knows how to identify them.
9 Customer Satisfaction Survey Forms from customers were being kept. Noted that
the results from the surveys are good but there is occasionally some feedback of
poor services. There was no follow-up on the complaints.
12 The Business Development Manager claimed that he didnt need to record any
customer order as he can remember well all the customer orders. Therefore he
dismissed the need for a written record for contract review.
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ISO 9001: 2015 INTERNAL AUDIT TRAINING CASE STUDIES
Corrective Actions Request and Audit Findings
Identify any nonconformance for each case below. If it is a nonconformance, then which Clause in
the ISO Standard does it not conform to? If you think that it has not enough evidence, state what
further actions you will take.
13 Data at all departments are collected and analyzed using different methods and
techniques. However there was no procedure to guide the personnel on the
methods used as all are educated workers.
15 Latest work instruction for packaging was established, but a worker at store is not
following because he claimed that base on his ten years working experience,
more defects will be produced if following the new work instruction.
18 Noted that last internal audit was carried out by auditing own activities. The
management claimed that it is unavoidable given the limited number of internal
auditors.
19 Project schedule was to define the product characteristics, manpower use and
delivery date. Due to too many orders and frequent change of project schedule,
the Project Manager feels it is not practical to prepare the updated schedules.
Therefore, it was not done.
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