9. Does the operator think the RAM is the problem? What does he suggest?
13. Does the client want to continue talking to the operator? Who does he want to
talk to?
14. What does the manager suggest to check? How does the client feel?
16. What does the manager suggest to do with the hard drive?
18. Does the manager have a problem with the way the client is talking to him?
Why?
19. What does the manager have to send the client? Is there a problem with it?
Why?