SELLER RETURN

RESOLUTION
POLICY DOCUMENT

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 VERSION CONTROL
Version Date Change
1.0 07-10-2016 Policy Created

Applicable for suborder returns across fulfilment modes except SD Plus

Applicable for suborders shipped* from 10th Oct 2016 onwards
*If there is a cancellation before shipment, manifest date will be considered

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Seller Return Resolution Matrix

As per Product Return policy, seller must raise disputes with respect to returned order(s) within
seven calendar days of return update date. For valid disputes, sellers will be compensated as per
Seller Return Resolution Matrix described below.

Return update date is the date on which Snapdeal updates the return delivered date on seller panel.

Issue Seller Compensation for Valid Disputes

Seller receives a product different from
the product shipped
Seller receives an empty box in lieu of
the product shipped
Product is lost by Snapdeal or its
logistics partners
Seller receives a damaged product
Seller receives a used product
Seller receives the product intact but
the outer packaging is damaged
Seller will be reimbursed up to 100% of net seller
payable for valid disputes
X Categories*:
Seller will be reimbursed up to 70% of net seller
payable or INR 25,000, whichever is lower for
valid disputes
Rest of the Categories:
Seller will be reimbursed up to 70% of net seller
payable or INR 7,000, whichever is lower for valid
disputes
Seller will be reimbursed up to 5% of net seller
payable or INR 1,000, whichever is lower for valid
disputes

For dispute issue outside these issue categories, compensation payout decision will be taken on case-to-case
basis by Snapdeal.

Eligibility criteria for seller compensation

All disputes raised by seller should be supported with relevant proofs like product image, proof of
delivery, video footage, etc. as and where applicable and requested by Snapdeal. Additionally,
Snapdeal will review relevant information such as return comments posted by customer, findings of
QC process etc. to ascertain the authenticity of disputes.

Our policies prohibit any seller action that would interfere with our ability to resolve issues of other
sellers. Examples of such seller actions include, but are not limited to, submitting insufficiently
researched or prematurely submitted requests, insufficient proofs or submitting high volumes of
requests in a short time period or having a pattern of raising frivolous disputes.

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X Categories*

ID Sub Category
230 Air Conditioner
1074 Air Conditioners Portable AC
1071 Air Conditioners Split AC
1072 Air Conditioners Window AC
237 Air Coolers
1195 Beds
293 Camcorders
296 Camera Accessories
615 Camera Lenses
619 Chairs
232 Chimney & Hoods
480 Couple Watches
291 Digital Cameras
852 Dining Room
235 Dishwashers & Sonic Cleaners
292 DSLR
171 Fitness Equipment
576 Gaming Consoles
579 Mattresses
477 Men's Watches
620 Outdoor
245 Refrigerator
697 Sanitaryware (Wash basin, water closets, Pans & Urinals, Cisterns & Seat covers, Wellness)
592 Smart Watches
15 Sunglasses
133 Tablets
335 Tyres & Alloys
250 Washing Machines & Dryers
1309 Wearable & Smart watches
478 Women's Watches
57 Laptops (i7 processor laptops) - select SUPCs only (click here to check details)
1194 Sofas, Sectionals & Recliners - select SUPCs only (click here to check details)
64 Televisions (Screen size 39" and above) - select SUPCs only (click here to checks)

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